76
 Fd gqert q4tq gqert notice a lack of employees manning the store. If you have a question about a  product good luck trying to hunt someone down to assist you with your inqucdtrt;qwerkqwe’r233343 24234l’iry . !ften times you will feel as if you are the only one in the store. "his is due to the fact that "he#tore has trimmed the company employees down below an acceptable level for conducting normal business operations. "he lack of employees has produced an initial increase in monetary savings  but the  prolonged effec ts of not having adequa te employees will y ield a large decrease in the rev enues over an e$tended period of time% due to customer dissatisfaction with stores and services. "he#tore has no formal training or continuing education for hourly employees and or me mbers of management. "his has led to une$perienced workforce that is not capable of handling all the aspects of business. "his shows that all the employees and stakeholders of the corporation are viewed at as being e$pendable by the corporation. If the company is not willing to provide customers and employees with the tools necessary to maintain a positive relationship the company will fail. "he#tore has been on the decline for years with decreased customer satisfaction and  profits generated. &ecommendations 'y recommendation for "he#tore is to start using a quality management initiative. #ome forms of a quality management initiative that I would recommend are (ean )rinciples or "o tal *uality management. I feel that either of these quality management systems can be adapted and modified to correct the business needs of "he#tore. I would also recommend that they use either a balanced scorecard or lead+lag indicators in which they can measure their success. "he success or failure of instituting these new quality initiatives would be very apparent in the coming months after implementation. "he results would be able to be seen through the look and feel of stores% increased employee retention and annual revenue reports. I was able to come upon my recommendations through my e$tensive knowledge of the inner workings of "he#tore by  being a former employee and th e knowledge this cl ass has provided me wit h. I see that "he#tore h as had and still has  plenty of opportu nities to become a leader in t he retail business. ,ith l arge financial back ings of -/ 0oldings 1orporation and a quality management system% "he#tore would be able to reclaim its hold on the retail market. oth (ean )rinciples and "otal *uality 'anagement systems will address the issues that have been  plaguing "h e#tore and causing losses in the form of customers% employees and profits. oth management systems would allow "he#tore to focus on its key areas of business. It would allow for them to ma$imie their profits by spending money. !ne of the

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unfortunate sides of business is that you must be willing to spend money to make money% "he#tore has

forgotten this.

"he quality management systems will provide the company with a direction in which to properly spend

money to

achieve a ma$imum return on profit. "he quality management systems will allow the voices of bnotice alack of employees manning the store. If you have a question about a product good luck trying to hunt

someone down to assist you with your inquiry. !ften times you will feel as if you are the only one in thestore. "his is

due to the fact that "he#tore has trimmed the company employees down below an acceptable level for

conducting

normal business operations. "he lack of employees has produced an initial increase in monetary savings

 but the

 prolonged effects of not having adequate employees will yield a large decrease in the revenues over an

e$tended period

of time% due to customer dissatisfaction with stores and services.

"he#tore has no formal training or continuing education for hourly employees and or members of

management. "his

has led to une$perienced

workforce that is not capable of handling all the aspects of business. "his shows that all theemployees and stakeholders of the corporation are viewed at as being e$pendable by the corporation. If

the company is

not willing to provide customers and employees with the tools necessary to maintain a positive

relationship thecompany will fail. "he#tore has been on the decline for years with decreased customer satisfaction and

 profits

generated.

&ecommendations

'y recommendation for "he#tore is to start using a quality management initiative. #ome forms of a

quality

management initiative that I would recommend are (ean )rinciples or "otal *uality management. I feel

that either of these quality management systems can be adapted and modified to correct the business needs of "he#tore.

I would

also recommend that they use either a balanced scorecard or lead+lag indicators in which they can

measure their 

success. "he success or failure of instituting these new quality initiatives would be very apparent in the

coming months

after implementation. "he results would be able to be seen through the look and feel of stores% increased

employee

retention and annual revenue reports.

I was able to come upon my recommendations through my e$tensive knowledge of the inner workings of"he#tore by

 being a former employee and the knowledge this class has provided me with. I see that "he#tore has hadand still has

 plenty of opportunities to become a leader in the retail business. ,ith large financial backings of -/

0oldings

1orporation and a quality management system% "he#tore would be able to reclaim its hold on the retail

market.

oth (ean )rinciples and "otal *uality 'anagement systems will address the issues that have been

 plaguing "he#tore

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and causing losses in the form of customers% employees and profits. oth management systems would

allow "he#tore

to focus on its key areas of business. It would allow for them to ma$imie their profits by spending

money. !ne of the

unfortunate sides of business is that you must be willing to spend money to make money% "he#tore hasforgotten this.

"he quality management systems will provide the company with a direction in which to properly spendmoney to

achieve a ma$imum return on profit. "he quality management systems will allow the voices of bnotice a

lack of employees manning the store. If you have a question about a product good luck trying to hunt

someone down to assist you with your inquiry. !ften times you will feel as if you are the only one in the

store. "his is

due to the fact that "he#tore has trimmed the company employees down below an acceptable level for

conducting

normal business operations. "he lack of employees has produced an initial increase in monetary savings

 but the

 prolonged effects of not having adequate employees will yield a large decrease in the revenues over an

e$tended period

of time% due to customer dissatisfaction with stores and services."he#tore has no formal training or continuing education for hourly employees and or members of

management. "his

has led to une$perienced

workforce that is not capable of handling all the aspects of business. "his shows that all theemployees and stakeholders of the corporation are viewed at as being e$pendable by the corporation. If

the company is

not willing to provide customers and employees with the tools necessary to maintain a positive

relationship the

company will fail. "he#tore has been on the decline for years with decreased customer satisfaction and

 profits

generated.

&ecommendations'y recommendation for "he#tore is to start using a quality management initiative. #ome forms of a

quality

management initiative that I would recommend are (ean )rinciples or "otal *uality management. I feel

that either of 

these quality management systems can be adapted and modified to correct the business needs of "he#tore.

I would

also recommend that they use either a balanced scorecard or lead+lag indicators in which they can

measure their 

success. "he success or failure of instituting these new quality initiatives would be very apparent in the

coming monthsafter implementation. "he results would be able to be seen through the look and feel of stores% increased

employeeretention and annual revenue reports.

I was able to come upon my recommendations through my e$tensive knowledge of the inner workings of

"he#tore by

 being a former employee and the knowledge this class has provided me with. I see that "he#tore has had

and still has

 plenty of opportunities to become a leader in the retail business. ,ith large financial backings of -/

0oldings

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7/18/2019 Sss

http://slidepdf.com/reader/full/sss55cf85da550346484b9205d8 4/76

1orporation and a quality management system% "he#tore would be able to reclaim its hold on the retail

market.

oth (ean )rinciples and "otal *uality 'anagement systems will address the issues that have been

 plaguing "he#tore

and causing losses in the form of customers% employees and profits. oth management systems wouldallow "he#tore

to focus on its key areas of business. It would allow for them to ma$imie their profits by spendingmoney. !ne of the

unfortunate sides of business is that you must be willing to spend money to make money% "he#tore has

forgotten this.

"he quality management systems will provide the company with a direction in which to properly spend

money to

achieve a ma$imum return on profit. "he quality management systems will allow the voices of bnotice a

lack of employees manning the store. If you have a question about a product good luck trying to hunt

someone down to assist you with your inquiry. !ften times you will feel as if you are the only one in the

store. "his is

due to the fact that "he#tore has trimmed the company employees down below an acceptable level for

conducting

normal business operations. "he lack of employees has produced an initial increase in monetary savings but the

 prolonged effects of not having adequate employees will yield a large decrease in the revenues over an

e$tended period

of time% due to customer dissatisfaction with stores and services."he#tore has no formal training or continuing education for hourly employees and or members of

management. "his

has led to une$perienced

workforce that is not capable of handling all the aspects of business. "his shows that all the

employees and stakeholders of the corporation are viewed at as being e$pendable by the corporation. If

the company is

not willing to provide customers and employees with the tools necessary to maintain a positive

relationship thecompany will fail. "he#tore has been on the decline for years with decreased customer satisfaction and

 profits

generated.

&ecommendations

'y recommendation for "he#tore is to start using a quality management initiative. #ome forms of a

quality

management initiative that I would recommend are (ean )rinciples or "otal *uality management. I feel

that either of 

these quality management systems can be adapted and modified to correct the business needs of "he#tore.

I wouldalso recommend that they use either a balanced scorecard or lead+lag indicators in which they can

measure their success. "he success or failure of instituting these new quality initiatives would be very apparent in the

coming months

after implementation. "he results would be able to be seen through the look and feel of stores% increased

employee

retention and annual revenue reports.

I was able to come upon my recommendations through my e$tensive knowledge of the inner workings of

"he#tore by

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 being a former employee and the knowledge this class has provided me with. I see that "he#tore has had

and still has

 plenty of opportunities to become a leader in the retail business. ,ith large financial backings of -/

0oldings

1orporation and a quality management system% "he#tore would be able to reclaim its hold on the retailmarket.

oth (ean )rinciples and "otal *uality 'anagement systems will address the issues that have been plaguing "he#tore

and causing losses in the form of customers% employees and profits. oth management systems would

allow "he#tore

to focus on its key areas of business. It would allow for them to ma$imie their profits by spending

money. !ne of the

unfortunate sides of business is that you must be willing to spend money to make money% "he#tore has

forgotten this.

"he quality management systems will provide the company with a direction in which to properly spend

money to

achieve a ma$imum return on profit. "he quality management systems will allow the voices of bnotice a

lack of employees manning the store. If you have a question about a product good luck trying to hunt

someone down to assist you with your inquiry. !ften times you will feel as if you are the only one in thestore. "his is

due to the fact that "he#tore has trimmed the company employees down below an acceptable level for

conducting

normal business operations. "he lack of employees has produced an initial increase in monetary savings but the

 prolonged effects of not having adequate employees will yield a large decrease in the revenues over an

e$tended period

of time% due to customer dissatisfaction with stores and services.

"he#tore has no formal training or continuing education for hourly employees and or members of

management. "his

has led to une$perienced

workforce that is not capable of handling all the aspects of business. "his shows that all theemployees and stakeholders of the corporation are viewed at as being e$pendable by the corporation. If

the company is

not willing to provide customers and employees with the tools necessary to maintain a positive

relationship the

company will fail. "he#tore has been on the decline for years with decreased customer satisfaction and

 profits

generated.

&ecommendations

'y recommendation for "he#tore is to start using a quality management initiative. #ome forms of a

qualitymanagement initiative that I would recommend are (ean )rinciples or "otal *uality management. I feel

that either of these quality management systems can be adapted and modified to correct the business needs of "he#tore.

I would

also recommend that they use either a balanced scorecard or lead+lag indicators in which they can

measure their 

success. "he success or failure of instituting these new quality initiatives would be very apparent in the

coming months

after implementation. "he results would be able to be seen through the look and feel of stores% increased

employee

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retention and annual revenue reports.

I was able to come upon my recommendations through my e$tensive knowledge of the inner workings of

"he#tore by

 being a former employee and the knowledge this class has provided me with. I see that "he#tore has had

and still has plenty of opportunities to become a leader in the retail business. ,ith large financial backings of -/

0oldings1orporation and a quality management system% "he#tore would be able to reclaim its hold on the retail

market.

oth (ean )rinciples and "otal *uality 'anagement systems will address the issues that have been

 plaguing "he#tore

and causing losses in the form of customers% employees and profits. oth management systems would

allow "he#tore

to focus on its key areas of business. It would allow for them to ma$imie their profits by spending

money. !ne of the

unfortunate sides of business is that you must be willing to spend money to make money% "he#tore has

forgotten this.

"he quality management systems will provide the company with a direction in which to properly spend

money toachieve a ma$imum return on profit. "he quality management systems will allow the voices of bnotice a

lack of employees manning the store. If you have a question about a product good luck trying to hunt

someone down to assist you with your inquiry. !ften times you will feel as if you are the only one in the

store. "his isdue to the fact that "he#tore has trimmed the company employees down below an acceptable level for

conducting

normal business operations. "he lack of employees has produced an initial increase in monetary savings

 but the

 prolonged effects of not having adequate employees will yield a large decrease in the revenues over an

e$tended period

of time% due to customer dissatisfaction with stores and services.

"he#tore has no formal training or continuing education for hourly employees and or members ofmanagement. "his

has led to une$perienced

workforce that is not capable of handling all the aspects of business. "his shows that all the

employees and stakeholders of the corporation are viewed at as being e$pendable by the corporation. If

the company is

not willing to provide customers and employees with the tools necessary to maintain a positive

relationship the

company will fail. "he#tore has been on the decline for years with decreased customer satisfaction and

 profits

generated.&ecommendations

'y recommendation for "he#tore is to start using a quality management initiative. #ome forms of aquality

management initiative that I would recommend are (ean )rinciples or "otal *uality management. I feel

that either of 

these quality management systems can be adapted and modified to correct the business needs of "he#tore.

I would

also recommend that they use either a balanced scorecard or lead+lag indicators in which they can

measure their 

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success. "he success or failure of instituting these new quality initiatives would be very apparent in the

coming months

after implementation. "he results would be able to be seen through the look and feel of stores% increased

employee

retention and annual revenue reports.I was able to come upon my recommendations through my e$tensive knowledge of the inner workings of

"he#tore by being a former employee and the knowledge this class has provided me with. I see that "he#tore has had

and still has

 plenty of opportunities to become a leader in the retail business. ,ith large financial backings of -/

0oldings

1orporation and a quality management system% "he#tore would be able to reclaim its hold on the retail

market.

oth (ean )rinciples and "otal *uality 'anagement systems will address the issues that have been

 plaguing "he#tore

and causing losses in the form of customers% employees and profits. oth management systems would

allow "he#tore

to focus on its key areas of business. It would allow for them to ma$imie their profits by spending

money. !ne of theunfortunate sides of business is that you must be willing to spend money to make money% "he#tore has

forgotten this.

"he quality management systems will provide the company with a direction in which to properly spend

money toachieve a ma$imum return on profit. "he quality management systems will allow the voices of bnotice a

lack of employees manning the store. If you have a question about a product good luck trying to hunt

someone down to assist you with your inquiry. !ften times you will feel as if you are the only one in the

store. "his is

due to the fact that "he#tore has trimmed the company employees down below an acceptable level for

conducting

normal business operations. "he lack of employees has produced an initial increase in monetary savings

 but the prolonged effects of not having adequate employees will yield a large decrease in the revenues over an

e$tended period

of time% due to customer dissatisfaction with stores and services.

"he#tore has no formal training or continuing education for hourly employees and or members of

management. "his

has led to une$perienced

workforce that is not capable of handling all the aspects of business. "his shows that all the

employees and stakeholders of the corporation are viewed at as being e$pendable by the corporation. If

the company is

not willing to provide customers and employees with the tools necessary to maintain a positiverelationship the

company will fail. "he#tore has been on the decline for years with decreased customer satisfaction and profits

generated.

&ecommendations

'y recommendation for "he#tore is to start using a quality management initiative. #ome forms of a

quality

management initiative that I would recommend are (ean )rinciples or "otal *uality management. I feel

that either of 

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these quality management systems can be adapted and modified to correct the business needs of "he#tore.

I would

also recommend that they use either a balanced scorecard or lead+lag indicators in which they can

measure their 

success. "he success or failure of instituting these new quality initiatives would be very apparent in thecoming months

after implementation. "he results would be able to be seen through the look and feel of stores% increasedemployee

retention and annual revenue reports.

I was able to come upon my recommendations through my e$tensive knowledge of the inner workings of

"he#tore by

 being a former employee and the knowledge this class has provided me with. I see that "he#tore has had

and still has

 plenty of opportunities to become a leader in the retail business. ,ith large financial backings of -/

0oldings

1orporation and a quality management system% "he#tore would be able to reclaim its hold on the retail

market.

oth (ean )rinciples and "otal *uality 'anagement systems will address the issues that have been

 plaguing "he#toreand causing losses in the form of customers% employees and profits. oth management systems would

allow "he#tore

to focus on its key areas of business. It would allow for them to ma$imie their profits by spending

money. !ne of theunfortunate sides of business is that you must be willing to spend money to make money% "he#tore has

forgotten this.

"he quality management systems will provide the company with a direction in which to properly spend

money to

achieve a ma$imum return on profit. "he quality management systems will allow the voices of bnotice a

lack of employees manning the store. If you have a question about a product good luck trying to hunt

someone down to assist you with your inquiry. !ften times you will feel as if you are the only one in the

store. "his isdue to the fact that "he#tore has trimmed the company employees down below an acceptable level for

conducting

normal business operations. "he lack of employees has produced an initial increase in monetary savings

 but the

 prolonged effects of not having adequate employees will yield a large decrease in the revenues over an

e$tended period

of time% due to customer dissatisfaction with stores and services.

"he#tore has no formal training or continuing education for hourly employees and or members of

management. "his

has led to une$periencedworkforce that is not capable of handling all the aspects of business. "his shows that all the

employees and stakeholders of the corporation are viewed at as being e$pendable by the corporation. Ifthe company is

not willing to provide customers and employees with the tools necessary to maintain a positive

relationship the

company will fail. "he#tore has been on the decline for years with decreased customer satisfaction and

 profits

generated.

&ecommendations

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'y recommendation for "he#tore is to start using a quality management initiative. #ome forms of a

quality

management initiative that I would recommend are (ean )rinciples or "otal *uality management. I feel

that either of 

these quality management systems can be adapted and modified to correct the business needs of "he#tore.I would

also recommend that they use either a balanced scorecard or lead+lag indicators in which they canmeasure their 

success. "he success or failure of instituting these new quality initiatives would be very apparent in the

coming months

after implementation. "he results would be able to be seen through the look and feel of stores% increased

employee

retention and annual revenue reports.

I was able to come upon my recommendations through my e$tensive knowledge of the inner workings of

"he#tore by

 being a former employee and the knowledge this class has provided me with. I see that "he#tore has had

and still has

 plenty of opportunities to become a leader in the retail business. ,ith large financial backings of -/

0oldings1orporation and a quality management system% "he#tore would be able to reclaim its hold on the retail

market.

oth (ean )rinciples and "otal *uality 'anagement systems will address the issues that have been

 plaguing "he#toreand causing losses in the form of customers% employees and profits. oth management systems would

allow "he#tore

to focus on its key areas of business. It would allow for them to ma$imie their profits by spending

money. !ne of the

unfortunate sides of business is that you must be willing to spend money to make money% "he#tore has

forgotten this.

"he quality management systems will provide the company with a direction in which to properly spend

money toachieve a ma$imum return on profit. "he quality management systems will allow the voices of bnotice a

lack of employees manning the store. If you have a question about a product good luck trying to hunt

someone down to assist you with your inquiry. !ften times you will feel as if you are the only one in the

store. "his is

due to the fact that "he#tore has trimmed the company employees down below an acceptable level for

conducting

normal business operations. "he lack of employees has produced an initial increase in monetary savings

 but the

 prolonged effects of not having adequate employees will yield a large decrease in the revenues over an

e$tended periodof time% due to customer dissatisfaction with stores and services.

"he#tore has no formal training or continuing education for hourly employees and or members ofmanagement. "his

has led to une$perienced

workforce that is not capable of handling all the aspects of business. "his shows that all the

employees and stakeholders of the corporation are viewed at as being e$pendable by the corporation. If

the company is

not willing to provide customers and employees with the tools necessary to maintain a positive

relationship the

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company will fail. "he#tore has been on the decline for years with decreased customer satisfaction and

 profits

generated.

&ecommendations

'y recommendation for "he#tore is to start using a quality management initiative. #ome forms of aquality

management initiative that I would recommend are (ean )rinciples or "otal *uality management. I feelthat either of 

these quality management systems can be adapted and modified to correct the business needs of "he#tore.

I would

also recommend that they use either a balanced scorecard or lead+lag indicators in which they can

measure their 

success. "he success or failure of instituting these new quality initiatives would be very apparent in the

coming months

after implementation. "he results would be able to be seen through the look and feel of stores% increased

employee

retention and annual revenue reports.

I was able to come upon my recommendations through my e$tensive knowledge of the inner workings of

"he#tore by being a former employee and the knowledge this class has provided me with. I see that "he#tore has had

and still has

 plenty of opportunities to become a leader in the retail business. ,ith large financial backings of -/

0oldings1orporation and a quality management system% "he#tore would be able to reclaim its hold on the retail

market.

oth (ean )rinciples and "otal *uality 'anagement systems will address the issues that have been

 plaguing "he#tore

and causing losses in the form of customers% employees and profits. oth management systems would

allow "he#tore

to focus on its key areas of business. It would allow for them to ma$imie their profits by spending

money. !ne of theunfortunate sides of business is that you must be willing to spend money to make money% "he#tore has

forgotten this.

"he quality management systems will provide the company with a direction in which to properly spend

money to

achieve a ma$imum return on profit. "he quality management systems will allow the voices of bnotice a

lack of employees manning the store. If you have a question about a product good luck trying to hunt

someone down to assist you with your inquiry. !ften times you will feel as if you are the only one in the

store. "his is

due to the fact that "he#tore has trimmed the company employees down below an acceptable level for

conductingnormal business operations. "he lack of employees has produced an initial increase in monetary savings

 but the prolonged effects of not having adequate employees will yield a large decrease in the revenues over an

e$tended period

of time% due to customer dissatisfaction with stores and services.

"he#tore has no formal training or continuing education for hourly employees and or members of

management. "his

has led to une$perienced

workforce that is not capable of handling all the aspects of business. "his shows that all the

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employees and stakeholders of the corporation are viewed at as being e$pendable by the corporation. If

the company is

not willing to provide customers and employees with the tools necessary to maintain a positive

relationship the

company will fail. "he#tore has been on the decline for years with decreased customer satisfaction and profits

generated.&ecommendations

'y recommendation for "he#tore is to start using a quality management initiative. #ome forms of a

quality

management initiative that I would recommend are (ean )rinciples or "otal *uality management. I feel

that either of 

these quality management systems can be adapted and modified to correct the business needs of "he#tore.

I would

also recommend that they use either a balanced scorecard or lead+lag indicators in which they can

measure their 

success. "he success or failure of instituting these new quality initiatives would be very apparent in the

coming months

after implementation. "he results would be able to be seen through the look and feel of stores% increasedemployee

retention and annual revenue reports.

I was able to come upon my recommendations through my e$tensive knowledge of the inner workings of

"he#tore by being a former employee and the knowledge this class has provided me with. I see that "he#tore has had

and still has

 plenty of opportunities to become a leader in the retail business. ,ith large financial backings of -/

0oldings

1orporation and a quality management system% "he#tore would be able to reclaim its hold on the retail

market.

oth (ean )rinciples and "otal *uality 'anagement systems will address the issues that have been

 plaguing "he#toreand causing losses in the form of customers% employees and profits. oth management systems would

allow "he#tore

to focus on its key areas of business. It would allow for them to ma$imie their profits by spending

money. !ne of the

unfortunate sides of business is that you must be willing to spend money to make money% "he#tore has

forgotten this.

"he quality management systems will provide the company with a direction in which to properly spend

money to

achieve a ma$imum return on profit. "he quality management systems will allow the voices of bnotice a

lack of employees manning the store. If you have a question about a product good luck trying to huntsomeone down to assist you with your inquiry. !ften times you will feel as if you are the only one in the

store. "his isdue to the fact that "he#tore has trimmed the company employees down below an acceptable level for

conducting

normal business operations. "he lack of employees has produced an initial increase in monetary savings

 but the

 prolonged effects of not having adequate employees will yield a large decrease in the revenues over an

e$tended period

of time% due to customer dissatisfaction with stores and services.

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"he#tore has no formal training or continuing education for hourly employees and or members of

management. "his

has led to une$perienced

workforce that is not capable of handling all the aspects of business. "his shows that all the

employees and stakeholders of the corporation are viewed at as being e$pendable by the corporation. Ifthe company is

not willing to provide customers and employees with the tools necessary to maintain a positiverelationship the

company will fail. "he#tore has been on the decline for years with decreased customer satisfaction and

 profits

generated.

&ecommendations

'y recommendation for "he#tore is to start using a quality management initiative. #ome forms of a

quality

management initiative that I would recommend are (ean )rinciples or "otal *uality management. I feel

that either of 

these quality management systems can be adapted and modified to correct the business needs of "he#tore.

I would

also recommend that they use either a balanced scorecard or lead+lag indicators in which they canmeasure their 

success. "he success or failure of instituting these new quality initiatives would be very apparent in the

coming months

after implementation. "he results would be able to be seen through the look and feel of stores% increasedemployee

retention and annual revenue reports.

I was able to come upon my recommendations through my e$tensive knowledge of the inner workings of

"he#tore by

 being a former employee and the knowledge this class has provided me with. I see that "he#tore has had

and still has

 plenty of opportunities to become a leader in the retail business. ,ith large financial backings of -/

0oldings1orporation and a quality management system% "he#tore would be able to reclaim its hold on the retail

market.

oth (ean )rinciples and "otal *uality 'anagement systems will address the issues that have been

 plaguing "he#tore

and causing losses in the form of customers% employees and profits. oth management systems would

allow "he#tore

to focus on its key areas of business. It would allow for them to ma$imie their profits by spending

money. !ne of the

unfortunate sides of business is that you must be willing to spend money to make money% "he#tore has

forgotten this."he quality management systems will provide the company with a direction in which to properly spend

money toachieve a ma$imum return on profit. "he quality management systems will allow the voices of bnotice a

lack of employees manning the store. If you have a question about a product good luck trying to hunt

someone down to assist you with your inquiry. !ften times you will feel as if you are the only one in the

store. "his is

due to the fact that "he#tore has trimmed the company employees down below an acceptable level for

conducting

normal business operations. "he lack of employees has produced an initial increase in monetary savings

 but the

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 prolonged effects of not having adequate employees will yield a large decrease in the revenues over an

e$tended period

of time% due to customer dissatisfaction with stores and services.

"he#tore has no formal training or continuing education for hourly employees and or members of

management. "hishas led to une$perienced

workforce that is not capable of handling all the aspects of business. "his shows that all theemployees and stakeholders of the corporation are viewed at as being e$pendable by the corporation. If

the company is

not willing to provide customers and employees with the tools necessary to maintain a positive

relationship the

company will fail. "he#tore has been on the decline for years with decreased customer satisfaction and

 profits

generated.

&ecommendations

'y recommendation for "he#tore is to start using a quality management initiative. #ome forms of a

quality

management initiative that I would recommend are (ean )rinciples or "otal *uality management. I feel

that either of these quality management systems can be adapted and modified to correct the business needs of "he#tore.

I would

also recommend that they use either a balanced scorecard or lead+lag indicators in which they can

measure their success. "he success or failure of instituting these new quality initiatives would be very apparent in the

coming months

after implementation. "he results would be able to be seen through the look and feel of stores% increased

employee

retention and annual revenue reports.

I was able to come upon my recommendations through my e$tensive knowledge of the inner workings of

"he#tore by

 being a former employee and the knowledge this class has provided me with. I see that "he#tore has hadand still has

 plenty of opportunities to become a leader in the retail business. ,ith large financial backings of -/

0oldings

1orporation and a quality management system% "he#tore would be able to reclaim its hold on the retail

market.

oth (ean )rinciples and "otal *uality 'anagement systems will address the issues that have been

 plaguing "he#tore

and causing losses in the form of customers% employees and profits. oth management systems would

allow "he#tore

to focus on its key areas of business. It would allow for them to ma$imie their profits by spendingmoney. !ne of the

unfortunate sides of business is that you must be willing to spend money to make money% "he#tore hasforgotten this.

"he quality management systems will provide the company with a direction in which to properly spend

money to

achieve a ma$imum return on profit. "he quality management systems will allow the voices of bnotice a

lack of employees manning the store. If you have a question about a product good luck trying to hunt

someone down to assist you with your inquiry. !ften times you will feel as if you are the only one in the

store. "his is

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due to the fact that "he#tore has trimmed the company employees down below an acceptable level for

conducting

normal business operations. "he lack of employees has produced an initial increase in monetary savings

 but the

 prolonged effects of not having adequate employees will yield a large decrease in the revenues over ane$tended period

of time% due to customer dissatisfaction with stores and services."he#tore has no formal training or continuing education for hourly employees and or members of

management. "his

has led to une$perienced

workforce that is not capable of handling all the aspects of business. "his shows that all the

employees and stakeholders of the corporation are viewed at as being e$pendable by the corporation. If

the company is

not willing to provide customers and employees with the tools necessary to maintain a positive

relationship the

company will fail. "he#tore has been on the decline for years with decreased customer satisfaction and

 profits

generated.

&ecommendations'y recommendation for "he#tore is to start using a quality management initiative. #ome forms of a

quality

management initiative that I would recommend are (ean )rinciples or "otal *uality management. I feel

that either of these quality management systems can be adapted and modified to correct the business needs of "he#tore.

I would

also recommend that they use either a balanced scorecard or lead+lag indicators in which they can

measure their 

success. "he success or failure of instituting these new quality initiatives would be very apparent in the

coming months

after implementation. "he results would be able to be seen through the look and feel of stores% increased

employeeretention and annual revenue reports.

I was able to come upon my recommendations through my e$tensive knowledge of the inner workings of

"he#tore by

 being a former employee and the knowledge this class has provided me with. I see that "he#tore has had

and still has

 plenty of opportunities to become a leader in the retail business. ,ith large financial backings of -/

0oldings

1orporation and a quality management system% "he#tore would be able to reclaim its hold on the retail

market.

oth (ean )rinciples and "otal *uality 'anagement systems will address the issues that have been plaguing "he#tore

and causing losses in the form of customers% employees and profits. oth management systems wouldallow "he#tore

to focus on its key areas of business. It would allow for them to ma$imie their profits by spending

money. !ne of the

unfortunate sides of business is that you must be willing to spend money to make money% "he#tore has

forgotten this.

"he quality management systems will provide the company with a direction in which to properly spend

money to

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achieve a ma$imum return on profit. "he quality management systems will allow the voices of bnotice a

lack of employees manning the store. If you have a question about a product good luck trying to hunt

someone down to assist you with your inquiry. !ften times you will feel as if you are the only one in the

store. "his is

due to the fact that "he#tore has trimmed the company employees down below an acceptable level forconducting

normal business operations. "he lack of employees has produced an initial increase in monetary savings but the

 prolonged effects of not having adequate employees will yield a large decrease in the revenues over an

e$tended period

of time% due to customer dissatisfaction with stores and services.

"he#tore has no formal training or continuing education for hourly employees and or members of

management. "his

has led to une$perienced

workforce that is not capable of handling all the aspects of business. "his shows that all the

employees and stakeholders of the corporation are viewed at as being e$pendable by the corporation. If

the company is

not willing to provide customers and employees with the tools necessary to maintain a positive

relationship thecompany will fail. "he#tore has been on the decline for years with decreased customer satisfaction and

 profits

generated.

&ecommendations'y recommendation for "he#tore is to start using a quality management initiative. #ome forms of a

quality

management initiative that I would recommend are (ean )rinciples or "otal *uality management. I feel

that either of 

these quality management systems can be adapted and modified to correct the business needs of "he#tore.

I would

also recommend that they use either a balanced scorecard or lead+lag indicators in which they can

measure their success. "he success or failure of instituting these new quality initiatives would be very apparent in the

coming months

after implementation. "he results would be able to be seen through the look and feel of stores% increased

employee

retention and annual revenue reports.

I was able to come upon my recommendations through my e$tensive knowledge of the inner workings of

"he#tore by

 being a former employee and the knowledge this class has provided me with. I see that "he#tore has had

and still has

 plenty of opportunities to become a leader in the retail business. ,ith large financial backings of -/0oldings

1orporation and a quality management system% "he#tore would be able to reclaim its hold on the retailmarket.

oth (ean )rinciples and "otal *uality 'anagement systems will address the issues that have been

 plaguing "he#tore

and causing losses in the form of customers% employees and profits. oth management systems would

allow "he#tore

to focus on its key areas of business. It would allow for them to ma$imie their profits by spending

money. !ne of the

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unfortunate sides of business is that you must be willing to spend money to make money% "he#tore has

forgotten this.

"he quality management systems will provide the company with a direction in which to properly spend

money to

achieve a ma$imum return on profit. "he quality management systems will allow the voices of bnotice alack of employees manning the store. If you have a question about a product good luck trying to hunt

someone down to assist you with your inquiry. !ften times you will feel as if you are the only one in thestore. "his is

due to the fact that "he#tore has trimmed the company employees down below an acceptable level for

conducting

normal business operations. "he lack of employees has produced an initial increase in monetary savings

 but the

 prolonged effects of not having adequate employees will yield a large decrease in the revenues over an

e$tended period

of time% due to customer dissatisfaction with stores and services.

"he#tore has no formal training or continuing education for hourly employees and or members of

management. "his

has led to une$perienced

workforce that is not capable of handling all the aspects of business. "his shows that all theemployees and stakeholders of the corporation are viewed at as being e$pendable by the corporation. If

the company is

not willing to provide customers and employees with the tools necessary to maintain a positive

relationship thecompany will fail. "he#tore has been on the decline for years with decreased customer satisfaction and

 profits

generated.

&ecommendations

'y recommendation for "he#tore is to start using a quality management initiative. #ome forms of a

quality

management initiative that I would recommend are (ean )rinciples or "otal *uality management. I feel

that either of these quality management systems can be adapted and modified to correct the business needs of "he#tore.

I would

also recommend that they use either a balanced scorecard or lead+lag indicators in which they can

measure their 

success. "he success or failure of instituting these new quality initiatives would be very apparent in the

coming months

after implementation. "he results would be able to be seen through the look and feel of stores% increased

employee

retention and annual revenue reports.

I was able to come upon my recommendations through my e$tensive knowledge of the inner workings of"he#tore by

 being a former employee and the knowledge this class has provided me with. I see that "he#tore has hadand still has

 plenty of opportunities to become a leader in the retail business. ,ith large financial backings of -/

0oldings

1orporation and a quality management system% "he#tore would be able to reclaim its hold on the retail

market.

oth (ean )rinciples and "otal *uality 'anagement systems will address the issues that have been

 plaguing "he#tore

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and causing losses in the form of customers% employees and profits. oth management systems would

allow "he#tore

to focus on its key areas of business. It would allow for them to ma$imie their profits by spending

money. !ne of the

unfortunate sides of business is that you must be willing to spend money to make money% "he#tore hasforgotten this.

"he quality management systems will provide the company with a direction in which to properly spendmoney to

achieve a ma$imum return on profit. "he quality management systems will allow the voices of bnotice a

lack of employees manning the store. If you have a question about a product good luck trying to hunt

someone down to assist you with your inquiry. !ften times you will feel as if you are the only one in the

store. "his is

due to the fact that "he#tore has trimmed the company employees down below an acceptable level for

conducting

normal business operations. "he lack of employees has produced an initial increase in monetary savings

 but the

 prolonged effects of not having adequate employees will yield a large decrease in the revenues over an

e$tended period

of time% due to customer dissatisfaction with stores and services."he#tore has no formal training or continuing education for hourly employees and or members of

management. "his

has led to une$perienced

workforce that is not capable of handling all the aspects of business. "his shows that all theemployees and stakeholders of the corporation are viewed at as being e$pendable by the corporation. If

the company is

not willing to provide customers and employees with the tools necessary to maintain a positive

relationship the

company will fail. "he#tore has been on the decline for years with decreased customer satisfaction and

 profits

generated.

&ecommendations'y recommendation for "he#tore is to start using a quality management initiative. #ome forms of a

quality

management initiative that I would recommend are (ean )rinciples or "otal *uality management. I feel

that either of 

these quality management systems can be adapted and modified to correct the business needs of "he#tore.

I would

also recommend that they use either a balanced scorecard or lead+lag indicators in which they can

measure their 

success. "he success or failure of instituting these new quality initiatives would be very apparent in the

coming monthsafter implementation. "he results would be able to be seen through the look and feel of stores% increased

employeeretention and annual revenue reports.

I was able to come upon my recommendations through my e$tensive knowledge of the inner workings of

"he#tore by

 being a former employee and the knowledge this class has provided me with. I see that "he#tore has had

and still has

 plenty of opportunities to become a leader in the retail business. ,ith large financial backings of -/

0oldings

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1orporation and a quality management system% "he#tore would be able to reclaim its hold on the retail

market.

oth (ean )rinciples and "otal *uality 'anagement systems will address the issues that have been

 plaguing "he#tore

and causing losses in the form of customers% employees and profits. oth management systems wouldallow "he#tore

to focus on its key areas of business. It would allow for them to ma$imie their profits by spendingmoney. !ne of the

unfortunate sides of business is that you must be willing to spend money to make money% "he#tore has

forgotten this.

"he quality management systems will provide the company with a direction in which to properly spend

money to

achieve a ma$imum return on profit. "he quality management systems will allow the voices of bnotice a

lack of employees manning the store. If you have a question about a product good luck trying to hunt

someone down to assist you with your inquiry. !ften times you will feel as if you are the only one in the

store. "his is

due to the fact that "he#tore has trimmed the company employees down below an acceptable level for

conducting

normal business operations. "he lack of employees has produced an initial increase in monetary savings but the

 prolonged effects of not having adequate employees will yield a large decrease in the revenues over an

e$tended period

of time% due to customer dissatisfaction with stores and services."he#tore has no formal training or continuing education for hourly employees and or members of

management. "his

has led to une$perienced

workforce that is not capable of handling all the aspects of business. "his shows that all the

employees and stakeholders of the corporation are viewed at as being e$pendable by the corporation. If

the company is

not willing to provide customers and employees with the tools necessary to maintain a positive

relationship thecompany will fail. "he#tore has been on the decline for years with decreased customer satisfaction and

 profits

generated.

&ecommendations

'y recommendation for "he#tore is to start using a quality management initiative. #ome forms of a

quality

management initiative that I would recommend are (ean )rinciples or "otal *uality management. I feel

that either of 

these quality management systems can be adapted and modified to correct the business needs of "he#tore.

I wouldalso recommend that they use either a balanced scorecard or lead+lag indicators in which they can

measure their success. "he success or failure of instituting these new quality initiatives would be very apparent in the

coming months

after implementation. "he results would be able to be seen through the look and feel of stores% increased

employee

retention and annual revenue reports.

I was able to come upon my recommendations through my e$tensive knowledge of the inner workings of

"he#tore by

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 being a former employee and the knowledge this class has provided me with. I see that "he#tore has had

and still has

 plenty of opportunities to become a leader in the retail business. ,ith large financial backings of -/

0oldings

1orporation and a quality management system% "he#tore would be able to reclaim its hold on the retailmarket.

oth (ean )rinciples and "otal *uality 'anagement systems will address the issues that have been plaguing "he#tore

and causing losses in the form of customers% employees and profits. oth management systems would

allow "he#tore

to focus on its key areas of business. It would allow for them to ma$imie their profits by spending

money. !ne of the

unfortunate sides of business is that you must be willing to spend money to make money% "he#tore has

forgotten this.

"he quality management systems will provide the company with a direction in which to properly spend

money to

achieve a ma$imum return on profit. "he quality management systems will allow the voices of bnotice a

lack of employees manning the store. If you have a question about a product good luck trying to hunt

someone down to assist you with your inquiry. !ften times you will feel as if you are the only one in thestore. "his is

due to the fact that "he#tore has trimmed the company employees down below an acceptable level for

conducting

normal business operations. "he lack of employees has produced an initial increase in monetary savings but the

 prolonged effects of not having adequate employees will yield a large decrease in the revenues over an

e$tended period

of time% due to customer dissatisfaction with stores and services.

"he#tore has no formal training or continuing education for hourly employees and or members of

management. "his

has led to une$perienced

workforce that is not capable of handling all the aspects of business. "his shows that all theemployees and stakeholders of the corporation are viewed at as being e$pendable by the corporation. If

the company is

not willing to provide customers and employees with the tools necessary to maintain a positive

relationship the

company will fail. "he#tore has been on the decline for years with decreased customer satisfaction and

 profits

generated.

&ecommendations

'y recommendation for "he#tore is to start using a quality management initiative. #ome forms of a

qualitymanagement initiative that I would recommend are (ean )rinciples or "otal *uality management. I feel

that either of these quality management systems can be adapted and modified to correct the business needs of "he#tore.

I would

also recommend that they use either a balanced scorecard or lead+lag indicators in which they can

measure their 

success. "he success or failure of instituting these new quality initiatives would be very apparent in the

coming months

after implementation. "he results would be able to be seen through the look and feel of stores% increased

employee

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retention and annual revenue reports.

I was able to come upon my recommendations through my e$tensive knowledge of the inner workings of

"he#tore by

 being a former employee and the knowledge this class has provided me with. I see that "he#tore has had

and still has plenty of opportunities to become a leader in the retail business. ,ith large financial backings of -/

0oldings1orporation and a quality management system% "he#tore would be able to reclaim its hold on the retail

market.

oth (ean )rinciples and "otal *uality 'anagement systems will address the issues that have been

 plaguing "he#tore

and causing losses in the form of customers% employees and profits. oth management systems would

allow "he#tore

to focus on its key areas of business. It would allow for them to ma$imie their profits by spending

money. !ne of the

unfortunate sides of business is that you must be willing to spend money to make money% "he#tore has

forgotten this.

"he quality management systems will provide the company with a direction in which to properly spend

money toachieve a ma$imum return on profit. "he quality management systems will allow the voices of bnotice a

lack of employees manning the store. If you have a question about a product good luck trying to hunt

someone down to assist you with your inquiry. !ften times you will feel as if you are the only one in the

store. "his isdue to the fact that "he#tore has trimmed the company employees down below an acceptable level for

conducting

normal business operations. "he lack of employees has produced an initial increase in monetary savings

 but the

 prolonged effects of not having adequate employees will yield a large decrease in the revenues over an

e$tended period

of time% due to customer dissatisfaction with stores and services.

"he#tore has no formal training or continuing education for hourly employees and or members ofmanagement. "his

has led to une$perienced

workforce that is not capable of handling all the aspects of business. "his shows that all the

employees and stakeholders of the corporation are viewed at as being e$pendable by the corporation. If

the company is

not willing to provide customers and employees with the tools necessary to maintain a positive

relationship the

company will fail. "he#tore has been on the decline for years with decreased customer satisfaction and

 profits

generated.&ecommendations

'y recommendation for "he#tore is to start using a quality management initiative. #ome forms of aquality

management initiative that I would recommend are (ean )rinciples or "otal *uality management. I feel

that either of 

these quality management systems can be adapted and modified to correct the business needs of "he#tore.

I would

also recommend that they use either a balanced scorecard or lead+lag indicators in which they can

measure their 

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success. "he success or failure of instituting these new quality initiatives would be very apparent in the

coming months

after implementation. "he results would be able to be seen through the look and feel of stores% increased

employee

retention and annual revenue reports.I was able to come upon my recommendations through my e$tensive knowledge of the inner workings of

"he#tore by being a former employee and the knowledge this class has provided me with. I see that "he#tore has had

and still has

 plenty of opportunities to become a leader in the retail business. ,ith large financial backings of -/

0oldings

1orporation and a quality management system% "he#tore would be able to reclaim its hold on the retail

market.

oth (ean )rinciples and "otal *uality 'anagement systems will address the issues that have been

 plaguing "he#tore

and causing losses in the form of customers% employees and profits. oth management systems would

allow "he#tore

to focus on its key areas of business. It would allow for them to ma$imie their profits by spending

money. !ne of theunfortunate sides of business is that you must be willing to spend money to make money% "he#tore has

forgotten this.

"he quality management systems will provide the company with a direction in which to properly spend

money toachieve a ma$imum return on profit. "he quality management systems will allow the voices of bnotice a

lack of employees manning the store. If you have a question about a product good luck trying to hunt

someone down to assist you with your inquiry. !ften times you will feel as if you are the only one in the

store. "his is

due to the fact that "he#tore has trimmed the company employees down below an acceptable level for

conducting

normal business operations. "he lack of employees has produced an initial increase in monetary savings

 but the prolonged effects of not having adequate employees will yield a large decrease in the revenues over an

e$tended period

of time% due to customer dissatisfaction with stores and services.

"he#tore has no formal training or continuing education for hourly employees and or members of

management. "his

has led to une$perienced

workforce that is not capable of handling all the aspects of business. "his shows that all the

employees and stakeholders of the corporation are viewed at as being e$pendable by the corporation. If

the company is

not willing to provide customers and employees with the tools necessary to maintain a positiverelationship the

company will fail. "he#tore has been on the decline for years with decreased customer satisfaction and profits

generated.

&ecommendations

'y recommendation for "he#tore is to start using a quality management initiative. #ome forms of a

quality

management initiative that I would recommend are (ean )rinciples or "otal *uality management. I feel

that either of 

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these quality management systems can be adapted and modified to correct the business needs of "he#tore.

I would

also recommend that they use either a balanced scorecard or lead+lag indicators in which they can

measure their 

success. "he success or failure of instituting these new quality initiatives would be very apparent in thecoming months

after implementation. "he results would be able to be seen through the look and feel of stores% increasedemployee

retention and annual revenue reports.

I was able to come upon my recommendations through my e$tensive knowledge of the inner workings of

"he#tore by

 being a former employee and the knowledge this class has provided me with. I see that "he#tore has had

and still has

 plenty of opportunities to become a leader in the retail business. ,ith large financial backings of -/

0oldings

1orporation and a quality management system% "he#tore would be able to reclaim its hold on the retail

market.

oth (ean )rinciples and "otal *uality 'anagement systems will address the issues that have been

 plaguing "he#toreand causing losses in the form of customers% employees and profits. oth management systems would

allow "he#tore

to focus on its key areas of business. It would allow for them to ma$imie their profits by spending

money. !ne of theunfortunate sides of business is that you must be willing to spend money to make money% "he#tore has

forgotten this.

"he quality management systems will provide the company with a direction in which to properly spend

money to

achieve a ma$imum return on profit. "he quality management systems will allow the voices of bnotice a

lack of employees manning the store. If you have a question about a product good luck trying to hunt

someone down to assist you with your inquiry. !ften times you will feel as if you are the only one in the

store. "his isdue to the fact that "he#tore has trimmed the company employees down below an acceptable level for

conducting

normal business operations. "he lack of employees has produced an initial increase in monetary savings

 but the

 prolonged effects of not having adequate employees will yield a large decrease in the revenues over an

e$tended period

of time% due to customer dissatisfaction with stores and services.

"he#tore has no formal training or continuing education for hourly employees and or members of

management. "his

has led to une$periencedworkforce that is not capable of handling all the aspects of business. "his shows that all the

employees and stakeholders of the corporation are viewed at as being e$pendable by the corporation. Ifthe company is

not willing to provide customers and employees with the tools necessary to maintain a positive

relationship the

company will fail. "he#tore has been on the decline for years with decreased customer satisfaction and

 profits

generated.

&ecommendations

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'y recommendation for "he#tore is to start using a quality management initiative. #ome forms of a

quality

management initiative that I would recommend are (ean )rinciples or "otal *uality management. I feel

that either of 

these quality management systems can be adapted and modified to correct the business needs of "he#tore.I would

also recommend that they use either a balanced scorecard or lead+lag indicators in which they canmeasure their 

success. "he success or failure of instituting these new quality initiatives would be very apparent in the

coming months

after implementation. "he results would be able to be seen through the look and feel of stores% increased

employee

retention and annual revenue reports.

I was able to come upon my recommendations through my e$tensive knowledge of the inner workings of

"he#tore by

 being a former employee and the knowledge this class has provided me with. I see that "he#tore has had

and still has

 plenty of opportunities to become a leader in the retail business. ,ith large financial backings of -/

0oldings1orporation and a quality management system% "he#tore would be able to reclaim its hold on the retail

market.

oth (ean )rinciples and "otal *uality 'anagement systems will address the issues that have been

 plaguing "he#toreand causing losses in the form of customers% employees and profits. oth management systems would

allow "he#tore

to focus on its key areas of business. It would allow for them to ma$imie their profits by spending

money. !ne of the

unfortunate sides of business is that you must be willing to spend money to make money% "he#tore has

forgotten this.

"he quality management systems will provide the company with a direction in which to properly spend

money toachieve a ma$imum return on profit. "he quality management systems will allow the voices of bnotice a

lack of employees manning the store. If you have a question about a product good luck trying to hunt

someone down to assist you with your inquiry. !ften times you will feel as if you are the only one in the

store. "his is

due to the fact that "he#tore has trimmed the company employees down below an acceptable level for

conducting

normal business operations. "he lack of employees has produced an initial increase in monetary savings

 but the

 prolonged effects of not having adequate employees will yield a large decrease in the revenues over an

e$tended periodof time% due to customer dissatisfaction with stores and services.

"he#tore has no formal training or continuing education for hourly employees and or members ofmanagement. "his

has led to une$perienced

workforce that is not capable of handling all the aspects of business. "his shows that all the

employees and stakeholders of the corporation are viewed at as being e$pendable by the corporation. If

the company is

not willing to provide customers and employees with the tools necessary to maintain a positive

relationship the

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company will fail. "he#tore has been on the decline for years with decreased customer satisfaction and

 profits

generated.

&ecommendations

'y recommendation for "he#tore is to start using a quality management initiative. #ome forms of aquality

management initiative that I would recommend are (ean )rinciples or "otal *uality management. I feelthat either of 

these quality management systems can be adapted and modified to correct the business needs of "he#tore.

I would

also recommend that they use either a balanced scorecard or lead+lag indicators in which they can

measure their 

success. "he success or failure of instituting these new quality initiatives would be very apparent in the

coming months

after implementation. "he results would be able to be seen through the look and feel of stores% increased

employee

retention and annual revenue reports.

I was able to come upon my recommendations through my e$tensive knowledge of the inner workings of

"he#tore by being a former employee and the knowledge this class has provided me with. I see that "he#tore has had

and still has

 plenty of opportunities to become a leader in the retail business. ,ith large financial backings of -/

0oldings1orporation and a quality management system% "he#tore would be able to reclaim its hold on the retail

market.

oth (ean )rinciples and "otal *uality 'anagement systems will address the issues that have been

 plaguing "he#tore

and causing losses in the form of customers% employees and profits. oth management systems would

allow "he#tore

to focus on its key areas of business. It would allow for them to ma$imie their profits by spending

money. !ne of theunfortunate sides of business is that you must be willing to spend money to make money% "he#tore has

forgotten this.

"he quality management systems will provide the company with a direction in which to properly spend

money to

achieve a ma$imum return on profit. "he quality management systems will allow the voices of bnotice a

lack of employees manning the store. If you have a question about a product good luck trying to hunt

someone down to assist you with your inquiry. !ften times you will feel as if you are the only one in the

store. "his is

due to the fact that "he#tore has trimmed the company employees down below an acceptable level for

conductingnormal business operations. "he lack of employees has produced an initial increase in monetary savings

 but the prolonged effects of not having adequate employees will yield a large decrease in the revenues over an

e$tended period

of time% due to customer dissatisfaction with stores and services.

"he#tore has no formal training or continuing education for hourly employees and or members of

management. "his

has led to une$perienced

workforce that is not capable of handling all the aspects of business. "his shows that all the

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employees and stakeholders of the corporation are viewed at as being e$pendable by the corporation. If

the company is

not willing to provide customers and employees with the tools necessary to maintain a positive

relationship the

company will fail. "he#tore has been on the decline for years with decreased customer satisfaction and profits

generated.&ecommendations

'y recommendation for "he#tore is to start using a quality management initiative. #ome forms of a

quality

management initiative that I would recommend are (ean )rinciples or "otal *uality management. I feel

that either of 

these quality management systems can be adapted and modified to correct the business needs of "he#tore.

I would

also recommend that they use either a balanced scorecard or lead+lag indicators in which they can

measure their 

success. "he success or failure of instituting these new quality initiatives would be very apparent in the

coming months

after implementation. "he results would be able to be seen through the look and feel of stores% increasedemployee

retention and annual revenue reports.

I was able to come upon my recommendations through my e$tensive knowledge of the inner workings of

"he#tore by being a former employee and the knowledge this class has provided me with. I see that "he#tore has had

and still has

 plenty of opportunities to become a leader in the retail business. ,ith large financial backings of -/

0oldings

1orporation and a quality management system% "he#tore would be able to reclaim its hold on the retail

market.

oth (ean )rinciples and "otal *uality 'anagement systems will address the issues that have been

 plaguing "he#toreand causing losses in the form of customers% employees and profits. oth management systems would

allow "he#tore

to focus on its key areas of business. It would allow for them to ma$imie their profits by spending

money. !ne of the

unfortunate sides of business is that you must be willing to spend money to make money% "he#tore has

forgotten this.

"he quality management systems will provide the company with a direction in which to properly spend

money to

achieve a ma$imum return on profit. "he quality management systems will allow the voices of bnotice a

lack of employees manning the store. If you have a question about a product good luck trying to huntsomeone down to assist you with your inquiry. !ften times you will feel as if you are the only one in the

store. "his isdue to the fact that "he#tore has trimmed the company employees down below an acceptable level for

conducting

normal business operations. "he lack of employees has produced an initial increase in monetary savings

 but the

 prolonged effects of not having adequate employees will yield a large decrease in the revenues over an

e$tended period

of time% due to customer dissatisfaction with stores and services.

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"he#tore has no formal training or continuing education for hourly employees and or members of

management. "his

has led to une$perienced

workforce that is not capable of handling all the aspects of business. "his shows that all the

employees and stakeholders of the corporation are viewed at as being e$pendable by the corporation. Ifthe company is

not willing to provide customers and employees with the tools necessary to maintain a positiverelationship the

company will fail. "he#tore has been on the decline for years with decreased customer satisfaction and

 profits

generated.

&ecommendations

'y recommendation for "he#tore is to start using a quality management initiative. #ome forms of a

quality

management initiative that I would recommend are (ean )rinciples or "otal *uality management. I feel

that either of 

these quality management systems can be adapted and modified to correct the business needs of "he#tore.

I would

also recommend that they use either a balanced scorecard or lead+lag indicators in which they canmeasure their 

success. "he success or failure of instituting these new quality initiatives would be very apparent in the

coming months

after implementation. "he results would be able to be seen through the look and feel of stores% increasedemployee

retention and annual revenue reports.

I was able to come upon my recommendations through my e$tensive knowledge of the inner workings of

"he#tore by

 being a former employee and the knowledge this class has provided me with. I see that "he#tore has had

and still has

 plenty of opportunities to become a leader in the retail business. ,ith large financial backings of -/

0oldings1orporation and a quality management system% "he#tore would be able to reclaim its hold on the retail

market.

oth (ean )rinciples and "otal *uality 'anagement systems will address the issues that have been

 plaguing "he#tore

and causing losses in the form of customers% employees and profits. oth management systems would

allow "he#tore

to focus on its key areas of business. It would allow for them to ma$imie their profits by spending

money. !ne of the

unfortunate sides of business is that you must be willing to spend money to make money% "he#tore has

forgotten this."he quality management systems will provide the company with a direction in which to properly spend

money toachieve a ma$imum return on profit. "he quality management systems will allow the voices of bnotice a

lack of employees manning the store. If you have a question about a product good luck trying to hunt

someone down to assist you with your inquiry. !ften times you will feel as if you are the only one in the

store. "his is

due to the fact that "he#tore has trimmed the company employees down below an acceptable level for

conducting

normal business operations. "he lack of employees has produced an initial increase in monetary savings

 but the

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 prolonged effects of not having adequate employees will yield a large decrease in the revenues over an

e$tended period

of time% due to customer dissatisfaction with stores and services.

"he#tore has no formal training or continuing education for hourly employees and or members of

management. "hishas led to une$perienced

workforce that is not capable of handling all the aspects of business. "his shows that all theemployees and stakeholders of the corporation are viewed at as being e$pendable by the corporation. If

the company is

not willing to provide customers and employees with the tools necessary to maintain a positive

relationship the

company will fail. "he#tore has been on the decline for years with decreased customer satisfaction and

 profits

generated.

&ecommendations

'y recommendation for "he#tore is to start using a quality management initiative. #ome forms of a

quality

management initiative that I would recommend are (ean )rinciples or "otal *uality management. I feel

that either of these quality management systems can be adapted and modified to correct the business needs of "he#tore.

I would

also recommend that they use either a balanced scorecard or lead+lag indicators in which they can

measure their success. "he success or failure of instituting these new quality initiatives would be very apparent in the

coming months

after implementation. "he results would be able to be seen through the look and feel of stores% increased

employee

retention and annual revenue reports.

I was able to come upon my recommendations through my e$tensive knowledge of the inner workings of

"he#tore by

 being a former employee and the knowledge this class has provided me with. I see that "he#tore has hadand still has

 plenty of opportunities to become a leader in the retail business. ,ith large financial backings of -/

0oldings

1orporation and a quality management system% "he#tore would be able to reclaim its hold on the retail

market.

oth (ean )rinciples and "otal *uality 'anagement systems will address the issues that have been

 plaguing "he#tore

and causing losses in the form of customers% employees and profits. oth management systems would

allow "he#tore

to focus on its key areas of business. It would allow for them to ma$imie their profits by spendingmoney. !ne of the

unfortunate sides of business is that you must be willing to spend money to make money% "he#tore hasforgotten this.

"he quality management systems will provide the company with a direction in which to properly spend

money to

achieve a ma$imum return on profit. "he quality management systems will allow the voices of bnotice a

lack of employees manning the store. If you have a question about a product good luck trying to hunt

someone down to assist you with your inquiry. !ften times you will feel as if you are the only one in the

store. "his is

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due to the fact that "he#tore has trimmed the company employees down below an acceptable level for

conducting

normal business operations. "he lack of employees has produced an initial increase in monetary savings

 but the

 prolonged effects of not having adequate employees will yield a large decrease in the revenues over ane$tended period

of time% due to customer dissatisfaction with stores and services."he#tore has no formal training or continuing education for hourly employees and or members of

management. "his

has led to une$perienced

workforce that is not capable of handling all the aspects of business. "his shows that all the

employees and stakeholders of the corporation are viewed at as being e$pendable by the corporation. If

the company is

not willing to provide customers and employees with the tools necessary to maintain a positive

relationship the

company will fail. "he#tore has been on the decline for years with decreased customer satisfaction and

 profits

generated.

&ecommendations'y recommendation for "he#tore is to start using a quality management initiative. #ome forms of a

quality

management initiative that I would recommend are (ean )rinciples or "otal *uality management. I feel

that either of these quality management systems can be adapted and modified to correct the business needs of "he#tore.

I would

also recommend that they use either a balanced scorecard or lead+lag indicators in which they can

measure their 

success. "he success or failure of instituting these new quality initiatives would be very apparent in the

coming months

after implementation. "he results would be able to be seen through the look and feel of stores% increased

employeeretention and annual revenue reports.

I was able to come upon my recommendations through my e$tensive knowledge of the inner workings of

"he#tore by

 being a former employee and the knowledge this class has provided me with. I see that "he#tore has had

and still has

 plenty of opportunities to become a leader in the retail business. ,ith large financial backings of -/

0oldings

1orporation and a quality management system% "he#tore would be able to reclaim its hold on the retail

market.

oth (ean )rinciples and "otal *uality 'anagement systems will address the issues that have been plaguing "he#tore

and causing losses in the form of customers% employees and profits. oth management systems wouldallow "he#tore

to focus on its key areas of business. It would allow for them to ma$imie their profits by spending

money. !ne of the

unfortunate sides of business is that you must be willing to spend money to make money% "he#tore has

forgotten this.

"he quality management systems will provide the company with a direction in which to properly spend

money to

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achieve a ma$imum return on profit. "he quality management systems will allow the voices of bnotice a

lack of employees manning the store. If you have a question about a product good luck trying to hunt

someone down to assist you with your inquiry. !ften times you will feel as if you are the only one in the

store. "his is

due to the fact that "he#tore has trimmed the company employees down below an acceptable level forconducting

normal business operations. "he lack of employees has produced an initial increase in monetary savings but the

 prolonged effects of not having adequate employees will yield a large decrease in the revenues over an

e$tended period

of time% due to customer dissatisfaction with stores and services.

"he#tore has no formal training or continuing education for hourly employees and or members of

management. "his

has led to une$perienced

workforce that is not capable of handling all the aspects of business. "his shows that all the

employees and stakeholders of the corporation are viewed at as being e$pendable by the corporation. If

the company is

not willing to provide customers and employees with the tools necessary to maintain a positive

relationship thecompany will fail. "he#tore has been on the decline for years with decreased customer satisfaction and

 profits

generated.

&ecommendations'y recommendation for "he#tore is to start using a quality management initiative. #ome forms of a

quality

management initiative that I would recommend are (ean )rinciples or "otal *uality management. I feel

that either of 

these quality management systems can be adapted and modified to correct the business needs of "he#tore.

I would

also recommend that they use either a balanced scorecard or lead+lag indicators in which they can

measure their success. "he success or failure of instituting these new quality initiatives would be very apparent in the

coming months

after implementation. "he results would be able to be seen through the look and feel of stores% increased

employee

retention and annual revenue reports.

I was able to come upon my recommendations through my e$tensive knowledge of the inner workings of

"he#tore by

 being a former employee and the knowledge this class has provided me with. I see that "he#tore has had

and still has

 plenty of opportunities to become a leader in the retail business. ,ith large financial backings of -/0oldings

1orporation and a quality management system% "he#tore would be able to reclaim its hold on the retailmarket.

oth (ean )rinciples and "otal *uality 'anagement systems will address the issues that have been

 plaguing "he#tore

and causing losses in the form of customers% employees and profits. oth management systems would

allow "he#tore

to focus on its key areas of business. It would allow for them to ma$imie their profits by spending

money. !ne of the

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unfortunate sides of business is that you must be willing to spend money to make money% "he#tore has

forgotten this.

"he quality management systems will provide the company with a direction in which to properly spend

money to

achieve a ma$imum return on profit. "he quality management systems will allow the voices of bnotice alack of employees manning the store. If you have a question about a product good luck trying to hunt

someone down to assist you with your inquiry. !ften times you will feel as if you are the only one in thestore. "his is

due to the fact that "he#tore has trimmed the company employees down below an acceptable level for

conducting

normal business operations. "he lack of employees has produced an initial increase in monetary savings

 but the

 prolonged effects of not having adequate employees will yield a large decrease in the revenues over an

e$tended period

of time% due to customer dissatisfaction with stores and services.

"he#tore has no formal training or continuing education for hourly employees and or members of

management. "his

has led to une$perienced

workforce that is not capable of handling all the aspects of business. "his shows that all theemployees and stakeholders of the corporation are viewed at as being e$pendable by the corporation. If

the company is

not willing to provide customers and employees with the tools necessary to maintain a positive

relationship thecompany will fail. "he#tore has been on the decline for years with decreased customer satisfaction and

 profits

generated.

&ecommendations

'y recommendation for "he#tore is to start using a quality management initiative. #ome forms of a

quality

management initiative that I would recommend are (ean )rinciples or "otal *uality management. I feel

that either of these quality management systems can be adapted and modified to correct the business needs of "he#tore.

I would

also recommend that they use either a balanced scorecard or lead+lag indicators in which they can

measure their 

success. "he success or failure of instituting these new quality initiatives would be very apparent in the

coming months

after implementation. "he results would be able to be seen through the look and feel of stores% increased

employee

retention and annual revenue reports.

I was able to come upon my recommendations through my e$tensive knowledge of the inner workings of"he#tore by

 being a former employee and the knowledge this class has provided me with. I see that "he#tore has hadand still has

 plenty of opportunities to become a leader in the retail business. ,ith large financial backings of -/

0oldings

1orporation and a quality management system% "he#tore would be able to reclaim its hold on the retail

market.

oth (ean )rinciples and "otal *uality 'anagement systems will address the issues that have been

 plaguing "he#tore

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and causing losses in the form of customers% employees and profits. oth management systems would

allow "he#tore

to focus on its key areas of business. It would allow for them to ma$imie their profits by spending

money. !ne of the

unfortunate sides of business is that you must be willing to spend money to make money% "he#tore hasforgotten this.

"he quality management systems will provide the company with a direction in which to properly spendmoney to

achieve a ma$imum return on profit. "he quality management systems will allow the voices of bnotice a

lack of employees manning the store. If you have a question about a product good luck trying to hunt

someone down to assist you with your inquiry. !ften times you will feel as if you are the only one in the

store. "his is

due to the fact that "he#tore has trimmed the company employees down below an acceptable level for

conducting

normal business operations. "he lack of employees has produced an initial increase in monetary savings

 but the

 prolonged effects of not having adequate employees will yield a large decrease in the revenues over an

e$tended period

of time% due to customer dissatisfaction with stores and services."he#tore has no formal training or continuing education for hourly employees and or members of

management. "his

has led to une$perienced

workforce that is not capable of handling all the aspects of business. "his shows that all theemployees and stakeholders of the corporation are viewed at as being e$pendable by the corporation. If

the company is

not willing to provide customers and employees with the tools necessary to maintain a positive

relationship the

company will fail. "he#tore has been on the decline for years with decreased customer satisfaction and

 profits

generated.

&ecommendations'y recommendation for "he#tore is to start using a quality management initiative. #ome forms of a

quality

management initiative that I would recommend are (ean )rinciples or "otal *uality management. I feel

that either of 

these quality management systems can be adapted and modified to correct the business needs of "he#tore.

I would

also recommend that they use either a balanced scorecard or lead+lag indicators in which they can

measure their 

success. "he success or failure of instituting these new quality initiatives would be very apparent in the

coming monthsafter implementation. "he results would be able to be seen through the look and feel of stores% increased

employeeretention and annual revenue reports.

I was able to come upon my recommendations through my e$tensive knowledge of the inner workings of

"he#tore by

 being a former employee and the knowledge this class has provided me with. I see that "he#tore has had

and still has

 plenty of opportunities to become a leader in the retail business. ,ith large financial backings of -/

0oldings

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1orporation and a quality management system% "he#tore would be able to reclaim its hold on the retail

market.

oth (ean )rinciples and "otal *uality 'anagement systems will address the issues that have been

 plaguing "he#tore

and causing losses in the form of customers% employees and profits. oth management systems wouldallow "he#tore

to focus on its key areas of business. It would allow for them to ma$imie their profits by spendingmoney. !ne of the

unfortunate sides of business is that you must be willing to spend money to make money% "he#tore has

forgotten this.

"he quality management systems will provide the company with a direction in which to properly spend

money to

achieve a ma$imum return on profit. "he quality management systems will allow the voices of bnotice a

lack of employees manning the store. If you have a question about a product good luck trying to hunt

someone down to assist you with your inquiry. !ften times you will feel as if you are the only one in the

store. "his is

due to the fact that "he#tore has trimmed the company employees down below an acceptable level for

conducting

normal business operations. "he lack of employees has produced an initial increase in monetary savings but the

 prolonged effects of not having adequate employees will yield a large decrease in the revenues over an

e$tended period

of time% due to customer dissatisfaction with stores and services."he#tore has no formal training or continuing education for hourly employees and or members of

management. "his

has led to une$perienced

workforce that is not capable of handling all the aspects of business. "his shows that all the

employees and stakeholders of the corporation are viewed at as being e$pendable by the corporation. If

the company is

not willing to provide customers and employees with the tools necessary to maintain a positive

relationship thecompany will fail. "he#tore has been on the decline for years with decreased customer satisfaction and

 profits

generated.

&ecommendations

'y recommendation for "he#tore is to start using a quality management initiative. #ome forms of a

quality

management initiative that I would recommend are (ean )rinciples or "otal *uality management. I feel

that either of 

these quality management systems can be adapted and modified to correct the business needs of "he#tore.

I wouldalso recommend that they use either a balanced scorecard or lead+lag indicators in which they can

measure their success. "he success or failure of instituting these new quality initiatives would be very apparent in the

coming months

after implementation. "he results would be able to be seen through the look and feel of stores% increased

employee

retention and annual revenue reports.

I was able to come upon my recommendations through my e$tensive knowledge of the inner workings of

"he#tore by

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 being a former employee and the knowledge this class has provided me with. I see that "he#tore has had

and still has

 plenty of opportunities to become a leader in the retail business. ,ith large financial backings of -/

0oldings

1orporation and a quality management system% "he#tore would be able to reclaim its hold on the retailmarket.

oth (ean )rinciples and "otal *uality 'anagement systems will address the issues that have been plaguing "he#tore

and causing losses in the form of customers% employees and profits. oth management systems would

allow "he#tore

to focus on its key areas of business. It would allow for them to ma$imie their profits by spending

money. !ne of the

unfortunate sides of business is that you must be willing to spend money to make money% "he#tore has

forgotten this.

"he quality management systems will provide the company with a direction in which to properly spend

money to

achieve a ma$imum return on profit. "he quality management systems will allow the voices of bnotice a

lack of employees manning the store. If you have a question about a product good luck trying to hunt

someone down to assist you with your inquiry. !ften times you will feel as if you are the only one in thestore. "his is

due to the fact that "he#tore has trimmed the company employees down below an acceptable level for

conducting

normal business operations. "he lack of employees has produced an initial increase in monetary savings but the

 prolonged effects of not having adequate employees will yield a large decrease in the revenues over an

e$tended period

of time% due to customer dissatisfaction with stores and services.

"he#tore has no formal training or continuing education for hourly employees and or members of

management. "his

has led to une$perienced

workforce that is not capable of handling all the aspects of business. "his shows that all theemployees and stakeholders of the corporation are viewed at as being e$pendable by the corporation. If

the company is

not willing to provide customers and employees with the tools necessary to maintain a positive

relationship the

company will fail. "he#tore has been on the decline for years with decreased customer satisfaction and

 profits

generated.

&ecommendations

'y recommendation for "he#tore is to start using a quality management initiative. #ome forms of a

qualitymanagement initiative that I would recommend are (ean )rinciples or "otal *uality management. I feel

that either of these quality management systems can be adapted and modified to correct the business needs of "he#tore.

I would

also recommend that they use either a balanced scorecard or lead+lag indicators in which they can

measure their 

success. "he success or failure of instituting these new quality initiatives would be very apparent in the

coming months

after implementation. "he results would be able to be seen through the look and feel of stores% increased

employee

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retention and annual revenue reports.

I was able to come upon my recommendations through my e$tensive knowledge of the inner workings of

"he#tore by

 being a former employee and the knowledge this class has provided me with. I see that "he#tore has had

and still has plenty of opportunities to become a leader in the retail business. ,ith large financial backings of -/

0oldings1orporation and a quality management system% "he#tore would be able to reclaim its hold on the retail

market.

oth (ean )rinciples and "otal *uality 'anagement systems will address the issues that have been

 plaguing "he#tore

and causing losses in the form of customers% employees and profits. oth management systems would

allow "he#tore

to focus on its key areas of business. It would allow for them to ma$imie their profits by spending

money. !ne of the

unfortunate sides of business is that you must be willing to spend money to make money% "he#tore has

forgotten this.

"he quality management systems will provide the company with a direction in which to properly spend

money toachieve a ma$imum return on profit. "he quality management systems will allow the voices of bnotice a

lack of employees manning the store. If you have a question about a product good luck trying to hunt

someone down to assist you with your inquiry. !ften times you will feel as if you are the only one in the

store. "his isdue to the fact that "he#tore has trimmed the company employees down below an acceptable level for

conducting

normal business operations. "he lack of employees has produced an initial increase in monetary savings

 but the

 prolonged effects of not having adequate employees will yield a large decrease in the revenues over an

e$tended period

of time% due to customer dissatisfaction with stores and services.

"he#tore has no formal training or continuing education for hourly employees and or members ofmanagement. "his

has led to une$perienced

workforce that is not capable of handling all the aspects of business. "his shows that all the

employees and stakeholders of the corporation are viewed at as being e$pendable by the corporation. If

the company is

not willing to provide customers and employees with the tools necessary to maintain a positive

relationship the

company will fail. "he#tore has been on the decline for years with decreased customer satisfaction and

 profits

generated.&ecommendations

'y recommendation for "he#tore is to start using a quality management initiative. #ome forms of aquality

management initiative that I would recommend are (ean )rinciples or "otal *uality management. I feel

that either of 

these quality management systems can be adapted and modified to correct the business needs of "he#tore.

I would

also recommend that they use either a balanced scorecard or lead+lag indicators in which they can

measure their 

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success. "he success or failure of instituting these new quality initiatives would be very apparent in the

coming months

after implementation. "he results would be able to be seen through the look and feel of stores% increased

employee

retention and annual revenue reports.I was able to come upon my recommendations through my e$tensive knowledge of the inner workings of

"he#tore by being a former employee and the knowledge this class has provided me with. I see that "he#tore has had

and still has

 plenty of opportunities to become a leader in the retail business. ,ith large financial backings of -/

0oldings

1orporation and a quality management system% "he#tore would be able to reclaim its hold on the retail

market.

oth (ean )rinciples and "otal *uality 'anagement systems will address the issues that have been

 plaguing "he#tore

and causing losses in the form of customers% employees and profits. oth management systems would

allow "he#tore

to focus on its key areas of business. It would allow for them to ma$imie their profits by spending

money. !ne of theunfortunate sides of business is that you must be willing to spend money to make money% "he#tore has

forgotten this.

"he quality management systems will provide the company with a direction in which to properly spend

money toachieve a ma$imum return on profit. "he quality management systems will allow the voices of bnotice a

lack of employees manning the store. If you have a question about a product good luck trying to hunt

someone down to assist you with your inquiry. !ften times you will feel as if you are the only one in the

store. "his is

due to the fact that "he#tore has trimmed the company employees down below an acceptable level for

conducting

normal business operations. "he lack of employees has produced an initial increase in monetary savings

 but the prolonged effects of not having adequate employees will yield a large decrease in the revenues over an

e$tended period

of time% due to customer dissatisfaction with stores and services.

"he#tore has no formal training or continuing education for hourly employees and or members of

management. "his

has led to une$perienced

workforce that is not capable of handling all the aspects of business. "his shows that all the

employees and stakeholders of the corporation are viewed at as being e$pendable by the corporation. If

the company is

not willing to provide customers and employees with the tools necessary to maintain a positiverelationship the

company will fail. "he#tore has been on the decline for years with decreased customer satisfaction and profits

generated.

&ecommendations

'y recommendation for "he#tore is to start using a quality management initiative. #ome forms of a

quality

management initiative that I would recommend are (ean )rinciples or "otal *uality management. I feel

that either of 

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these quality management systems can be adapted and modified to correct the business needs of "he#tore.

I would

also recommend that they use either a balanced scorecard or lead+lag indicators in which they can

measure their 

success. "he success or failure of instituting these new quality initiatives would be very apparent in thecoming months

after implementation. "he results would be able to be seen through the look and feel of stores% increasedemployee

retention and annual revenue reports.

I was able to come upon my recommendations through my e$tensive knowledge of the inner workings of

"he#tore by

 being a former employee and the knowledge this class has provided me with. I see that "he#tore has had

and still has

 plenty of opportunities to become a leader in the retail business. ,ith large financial backings of -/

0oldings

1orporation and a quality management system% "he#tore would be able to reclaim its hold on the retail

market.

oth (ean )rinciples and "otal *uality 'anagement systems will address the issues that have been

 plaguing "he#toreand causing losses in the form of customers% employees and profits. oth management systems would

allow "he#tore

to focus on its key areas of business. It would allow for them to ma$imie their profits by spending

money. !ne of theunfortunate sides of business is that you must be willing to spend money to make money% "he#tore has

forgotten this.

"he quality management systems will provide the company with a direction in which to properly spend

money to

achieve a ma$imum return on profit. "he quality management systems will allow the voices of bnotice a

lack of employees manning the store. If you have a question about a product good luck trying to hunt

someone down to assist you with your inquiry. !ften times you will feel as if you are the only one in the

store. "his isdue to the fact that "he#tore has trimmed the company employees down below an acceptable level for

conducting

normal business operations. "he lack of employees has produced an initial increase in monetary savings

 but the

 prolonged effects of not having adequate employees will yield a large decrease in the revenues over an

e$tended period

of time% due to customer dissatisfaction with stores and services.

"he#tore has no formal training or continuing education for hourly employees and or members of

management. "his

has led to une$periencedworkforce that is not capable of handling all the aspects of business. "his shows that all the

employees and stakeholders of the corporation are viewed at as being e$pendable by the corporation. Ifthe company is

not willing to provide customers and employees with the tools necessary to maintain a positive

relationship the

company will fail. "he#tore has been on the decline for years with decreased customer satisfaction and

 profits

generated.

&ecommendations

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'y recommendation for "he#tore is to start using a quality management initiative. #ome forms of a

quality

management initiative that I would recommend are (ean )rinciples or "otal *uality management. I feel

that either of 

these quality management systems can be adapted and modified to correct the business needs of "he#tore.I would

also recommend that they use either a balanced scorecard or lead+lag indicators in which they canmeasure their 

success. "he success or failure of instituting these new quality initiatives would be very apparent in the

coming months

after implementation. "he results would be able to be seen through the look and feel of stores% increased

employee

retention and annual revenue reports.

I was able to come upon my recommendations through my e$tensive knowledge of the inner workings of

"he#tore by

 being a former employee and the knowledge this class has provided me with. I see that "he#tore has had

and still has

 plenty of opportunities to become a leader in the retail business. ,ith large financial backings of -/

0oldings1orporation and a quality management system% "he#tore would be able to reclaim its hold on the retail

market.

oth (ean )rinciples and "otal *uality 'anagement systems will address the issues that have been

 plaguing "he#toreand causing losses in the form of customers% employees and profits. oth management systems would

allow "he#tore

to focus on its key areas of business. It would allow for them to ma$imie their profits by spending

money. !ne of the

unfortunate sides of business is that you must be willing to spend money to make money% "he#tore has

forgotten this.

"he quality management systems will provide the company with a direction in which to properly spend

money toachieve a ma$imum return on profit. "he quality management systems will allow the voices of bnotice a

lack of employees manning the store. If you have a question about a product good luck trying to hunt

someone down to assist you with your inquiry. !ften times you will feel as if you are the only one in the

store. "his is

due to the fact that "he#tore has trimmed the company employees down below an acceptable level for

conducting

normal business operations. "he lack of employees has produced an initial increase in monetary savings

 but the

 prolonged effects of not having adequate employees will yield a large decrease in the revenues over an

e$tended periodof time% due to customer dissatisfaction with stores and services.

"he#tore has no formal training or continuing education for hourly employees and or members ofmanagement. "his

has led to une$perienced

workforce that is not capable of handling all the aspects of business. "his shows that all the

employees and stakeholders of the corporation are viewed at as being e$pendable by the corporation. If

the company is

not willing to provide customers and employees with the tools necessary to maintain a positive

relationship the

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company will fail. "he#tore has been on the decline for years with decreased customer satisfaction and

 profits

generated.

&ecommendations

'y recommendation for "he#tore is to start using a quality management initiative. #ome forms of aquality

management initiative that I would recommend are (ean )rinciples or "otal *uality management. I feelthat either of 

these quality management systems can be adapted and modified to correct the business needs of "he#tore.

I would

also recommend that they use either a balanced scorecard or lead+lag indicators in which they can

measure their 

success. "he success or failure of instituting these new quality initiatives would be very apparent in the

coming months

after implementation. "he results would be able to be seen through the look and feel of stores% increased

employee

retention and annual revenue reports.

I was able to come upon my recommendations through my e$tensive knowledge of the inner workings of

"he#tore by being a former employee and the knowledge this class has provided me with. I see that "he#tore has had

and still has

 plenty of opportunities to become a leader in the retail business. ,ith large financial backings of -/

0oldings1orporation and a quality management system% "he#tore would be able to reclaim its hold on the retail

market.

oth (ean )rinciples and "otal *uality 'anagement systems will address the issues that have been

 plaguing "he#tore

and causing losses in the form of customers% employees and profits. oth management systems would

allow "he#tore

to focus on its key areas of business. It would allow for them to ma$imie their profits by spending

money. !ne of theunfortunate sides of business is that you must be willing to spend money to make money% "he#tore has

forgotten this.

"he quality management systems will provide the company with a direction in which to properly spend

money to

achieve a ma$imum return on profit. "he quality management systems will allow the voices of bnotice a

lack of employees manning the store. If you have a question about a product good luck trying to hunt

someone down to assist you with your inquiry. !ften times you will feel as if you are the only one in the

store. "his is

due to the fact that "he#tore has trimmed the company employees down below an acceptable level for

conductingnormal business operations. "he lack of employees has produced an initial increase in monetary savings

 but the prolonged effects of not having adequate employees will yield a large decrease in the revenues over an

e$tended period

of time% due to customer dissatisfaction with stores and services.

"he#tore has no formal training or continuing education for hourly employees and or members of

management. "his

has led to une$perienced

workforce that is not capable of handling all the aspects of business. "his shows that all the

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employees and stakeholders of the corporation are viewed at as being e$pendable by the corporation. If

the company is

not willing to provide customers and employees with the tools necessary to maintain a positive

relationship the

company will fail. "he#tore has been on the decline for years with decreased customer satisfaction and profits

generated.&ecommendations

'y recommendation for "he#tore is to start using a quality management initiative. #ome forms of a

quality

management initiative that I would recommend are (ean )rinciples or "otal *uality management. I feel

that either of 

these quality management systems can be adapted and modified to correct the business needs of "he#tore.

I would

also recommend that they use either a balanced scorecard or lead+lag indicators in which they can

measure their 

success. "he success or failure of instituting these new quality initiatives would be very apparent in the

coming months

after implementation. "he results would be able to be seen through the look and feel of stores% increasedemployee

retention and annual revenue reports.

I was able to come upon my recommendations through my e$tensive knowledge of the inner workings of

"he#tore by being a former employee and the knowledge this class has provided me with. I see that "he#tore has had

and still has

 plenty of opportunities to become a leader in the retail business. ,ith large financial backings of -/

0oldings

1orporation and a quality management system% "he#tore would be able to reclaim its hold on the retail

market.

oth (ean )rinciples and "otal *uality 'anagement systems will address the issues that have been

 plaguing "he#toreand causing losses in the form of customers% employees and profits. oth management systems would

allow "he#tore

to focus on its key areas of business. It would allow for them to ma$imie their profits by spending

money. !ne of the

unfortunate sides of business is that you must be willing to spend money to make money% "he#tore has

forgotten this.

"he quality management systems will provide the company with a direction in which to properly spend

money to

achieve a ma$imum return on profit. "he quality management systems will allow the voices of bnotice a

lack of employees manning the store. If you have a question about a product good luck trying to huntsomeone down to assist you with your inquiry. !ften times you will feel as if you are the only one in the

store. "his isdue to the fact that "he#tore has trimmed the company employees down below an acceptable level for

conducting

normal business operations. "he lack of employees has produced an initial increase in monetary savings

 but the

 prolonged effects of not having adequate employees will yield a large decrease in the revenues over an

e$tended period

of time% due to customer dissatisfaction with stores and services.

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"he#tore has no formal training or continuing education for hourly employees and or members of

management. "his

has led to une$perienced

workforce that is not capable of handling all the aspects of business. "his shows that all the

employees and stakeholders of the corporation are viewed at as being e$pendable by the corporation. Ifthe company is

not willing to provide customers and employees with the tools necessary to maintain a positiverelationship the

company will fail. "he#tore has been on the decline for years with decreased customer satisfaction and

 profits

generated.

&ecommendations

'y recommendation for "he#tore is to start using a quality management initiative. #ome forms of a

quality

management initiative that I would recommend are (ean )rinciples or "otal *uality management. I feel

that either of 

these quality management systems can be adapted and modified to correct the business needs of "he#tore.

I would

also recommend that they use either a balanced scorecard or lead+lag indicators in which they canmeasure their 

success. "he success or failure of instituting these new quality initiatives would be very apparent in the

coming months

after implementation. "he results would be able to be seen through the look and feel of stores% increasedemployee

retention and annual revenue reports.

I was able to come upon my recommendations through my e$tensive knowledge of the inner workings of

"he#tore by

 being a former employee and the knowledge this class has provided me with. I see that "he#tore has had

and still has

 plenty of opportunities to become a leader in the retail business. ,ith large financial backings of -/

0oldings1orporation and a quality management system% "he#tore would be able to reclaim its hold on the retail

market.

oth (ean )rinciples and "otal *uality 'anagement systems will address the issues that have been

 plaguing "he#tore

and causing losses in the form of customers% employees and profits. oth management systems would

allow "he#tore

to focus on its key areas of business. It would allow for them to ma$imie their profits by spending

money. !ne of the

unfortunate sides of business is that you must be willing to spend money to make money% "he#tore has

forgotten this."he quality management systems will provide the company with a direction in which to properly spend

money toachieve a ma$imum return on profit. "he quality management systems will allow the voices of bnotice a

lack of employees manning the store. If you have a question about a product good luck trying to hunt

someone down to assist you with your inquiry. !ften times you will feel as if you are the only one in the

store. "his is

due to the fact that "he#tore has trimmed the company employees down below an acceptable level for

conducting

normal business operations. "he lack of employees has produced an initial increase in monetary savings

 but the

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 prolonged effects of not having adequate employees will yield a large decrease in the revenues over an

e$tended period

of time% due to customer dissatisfaction with stores and services.

"he#tore has no formal training or continuing education for hourly employees and or members of

management. "hishas led to une$perienced

workforce that is not capable of handling all the aspects of business. "his shows that all theemployees and stakeholders of the corporation are viewed at as being e$pendable by the corporation. If

the company is

not willing to provide customers and employees with the tools necessary to maintain a positive

relationship the

company will fail. "he#tore has been on the decline for years with decreased customer satisfaction and

 profits

generated.

&ecommendations

'y recommendation for "he#tore is to start using a quality management initiative. #ome forms of a

quality

management initiative that I would recommend are (ean )rinciples or "otal *uality management. I feel

that either of these quality management systems can be adapted and modified to correct the business needs of "he#tore.

I would

also recommend that they use either a balanced scorecard or lead+lag indicators in which they can

measure their success. "he success or failure of instituting these new quality initiatives would be very apparent in the

coming months

after implementation. "he results would be able to be seen through the look and feel of stores% increased

employee

retention and annual revenue reports.

I was able to come upon my recommendations through my e$tensive knowledge of the inner workings of

"he#tore by

 being a former employee and the knowledge this class has provided me with. I see that "he#tore has hadand still has

 plenty of opportunities to become a leader in the retail business. ,ith large financial backings of -/

0oldings

1orporation and a quality management system% "he#tore would be able to reclaim its hold on the retail

market.

oth (ean )rinciples and "otal *uality 'anagement systems will address the issues that have been

 plaguing "he#tore

and causing losses in the form of customers% employees and profits. oth management systems would

allow "he#tore

to focus on its key areas of business. It would allow for them to ma$imie their profits by spendingmoney. !ne of the

unfortunate sides of business is that you must be willing to spend money to make money% "he#tore hasforgotten this.

"he quality management systems will provide the company with a direction in which to properly spend

money to

achieve a ma$imum return on profit. "he quality management systems will allow the voices of bnotice a

lack of employees manning the store. If you have a question about a product good luck trying to hunt

someone down to assist you with your inquiry. !ften times you will feel as if you are the only one in the

store. "his is

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due to the fact that "he#tore has trimmed the company employees down below an acceptable level for

conducting

normal business operations. "he lack of employees has produced an initial increase in monetary savings

 but the

 prolonged effects of not having adequate employees will yield a large decrease in the revenues over ane$tended period

of time% due to customer dissatisfaction with stores and services."he#tore has no formal training or continuing education for hourly employees and or members of

management. "his

has led to une$perienced

workforce that is not capable of handling all the aspects of business. "his shows that all the

employees and stakeholders of the corporation are viewed at as being e$pendable by the corporation. If

the company is

not willing to provide customers and employees with the tools necessary to maintain a positive

relationship the

company will fail. "he#tore has been on the decline for years with decreased customer satisfaction and

 profits

generated.

&ecommendations'y recommendation for "he#tore is to start using a quality management initiative. #ome forms of a

quality

management initiative that I would recommend are (ean )rinciples or "otal *uality management. I feel

that either of these quality management systems can be adapted and modified to correct the business needs of "he#tore.

I would

also recommend that they use either a balanced scorecard or lead+lag indicators in which they can

measure their 

success. "he success or failure of instituting these new quality initiatives would be very apparent in the

coming months

after implementation. "he results would be able to be seen through the look and feel of stores% increased

employeeretention and annual revenue reports.

I was able to come upon my recommendations through my e$tensive knowledge of the inner workings of

"he#tore by

 being a former employee and the knowledge this class has provided me with. I see that "he#tore has had

and still has

 plenty of opportunities to become a leader in the retail business. ,ith large financial backings of -/

0oldings

1orporation and a quality management system% "he#tore would be able to reclaim its hold on the retail

market.

oth (ean )rinciples and "otal *uality 'anagement systems will address the issues that have been plaguing "he#tore

and causing losses in the form of customers% employees and profits. oth management systems wouldallow "he#tore

to focus on its key areas of business. It would allow for them to ma$imie their profits by spending

money. !ne of the

unfortunate sides of business is that you must be willing to spend money to make money% "he#tore has

forgotten this.

"he quality management systems will provide the company with a direction in which to properly spend

money to

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achieve a ma$imum return on profit. "he quality management systems will allow the voices of bnotice a

lack of employees manning the store. If you have a question about a product good luck trying to hunt

someone down to assist you with your inquiry. !ften times you will feel as if you are the only one in the

store. "his is

due to the fact that "he#tore has trimmed the company employees down below an acceptable level forconducting

normal business operations. "he lack of employees has produced an initial increase in monetary savings but the

 prolonged effects of not having adequate employees will yield a large decrease in the revenues over an

e$tended period

of time% due to customer dissatisfaction with stores and services.

"he#tore has no formal training or continuing education for hourly employees and or members of

management. "his

has led to une$perienced

workforce that is not capable of handling all the aspects of business. "his shows that all the

employees and stakeholders of the corporation are viewed at as being e$pendable by the corporation. If

the company is

not willing to provide customers and employees with the tools necessary to maintain a positive

relationship thecompany will fail. "he#tore has been on the decline for years with decreased customer satisfaction and

 profits

generated.

&ecommendations'y recommendation for "he#tore is to start using a quality management initiative. #ome forms of a

quality

management initiative that I would recommend are (ean )rinciples or "otal *uality management. I feel

that either of 

these quality management systems can be adapted and modified to correct the business needs of "he#tore.

I would

also recommend that they use either a balanced scorecard or lead+lag indicators in which they can

measure their success. "he success or failure of instituting these new quality initiatives would be very apparent in the

coming months

after implementation. "he results would be able to be seen through the look and feel of stores% increased

employee

retention and annual revenue reports.

I was able to come upon my recommendations through my e$tensive knowledge of the inner workings of

"he#tore by

 being a former employee and the knowledge this class has provided me with. I see that "he#tore has had

and still has

 plenty of opportunities to become a leader in the retail business. ,ith large financial backings of -/0oldings

1orporation and a quality management system% "he#tore would be able to reclaim its hold on the retailmarket.

oth (ean )rinciples and "otal *uality 'anagement systems will address the issues that have been

 plaguing "he#tore

and causing losses in the form of customers% employees and profits. oth management systems would

allow "he#tore

to focus on its key areas of business. It would allow for them to ma$imie their profits by spending

money. !ne of the

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unfortunate sides of business is that you must be willing to spend money to make money% "he#tore has

forgotten this.

"he quality management systems will provide the company with a direction in which to properly spend

money to

achieve a ma$imum return on profit. "he quality management systems will allow the voices of bnotice alack of employees manning the store. If you have a question about a product good luck trying to hunt

someone down to assist you with your inquiry. !ften times you will feel as if you are the only one in thestore. "his is

due to the fact that "he#tore has trimmed the company employees down below an acceptable level for

conducting

normal business operations. "he lack of employees has produced an initial increase in monetary savings

 but the

 prolonged effects of not having adequate employees will yield a large decrease in the revenues over an

e$tended period

of time% due to customer dissatisfaction with stores and services.

"he#tore has no formal training or continuing education for hourly employees and or members of

management. "his

has led to une$perienced

workforce that is not capable of handling all the aspects of business. "his shows that all theemployees and stakeholders of the corporation are viewed at as being e$pendable by the corporation. If

the company is

not willing to provide customers and employees with the tools necessary to maintain a positive

relationship thecompany will fail. "he#tore has been on the decline for years with decreased customer satisfaction and

 profits

generated.

&ecommendations

'y recommendation for "he#tore is to start using a quality management initiative. #ome forms of a

quality

management initiative that I would recommend are (ean )rinciples or "otal *uality management. I feel

that either of these quality management systems can be adapted and modified to correct the business needs of "he#tore.

I would

also recommend that they use either a balanced scorecard or lead+lag indicators in which they can

measure their 

success. "he success or failure of instituting these new quality initiatives would be very apparent in the

coming months

after implementation. "he results would be able to be seen through the look and feel of stores% increased

employee

retention and annual revenue reports.

I was able to come upon my recommendations through my e$tensive knowledge of the inner workings of"he#tore by

 being a former employee and the knowledge this class has provided me with. I see that "he#tore has hadand still has

 plenty of opportunities to become a leader in the retail business. ,ith large financial backings of -/

0oldings

1orporation and a quality management system% "he#tore would be able to reclaim its hold on the retail

market.

oth (ean )rinciples and "otal *uality 'anagement systems will address the issues that have been

 plaguing "he#tore

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and causing losses in the form of customers% employees and profits. oth management systems would

allow "he#tore

to focus on its key areas of business. It would allow for them to ma$imie their profits by spending

money. !ne of the

unfortunate sides of business is that you must be willing to spend money to make money% "he#tore hasforgotten this.

"he quality management systems will provide the company with a direction in which to properly spendmoney to

achieve a ma$imum return on profit. "he quality management systems will allow the voices of bnotice a

lack of employees manning the store. If you have a question about a product good luck trying to hunt

someone down to assist you with your inquiry. !ften times you will feel as if you are the only one in the

store. "his is

due to the fact that "he#tore has trimmed the company employees down below an acceptable level for

conducting

normal business operations. "he lack of employees has produced an initial increase in monetary savings

 but the

 prolonged effects of not having adequate employees will yield a large decrease in the revenues over an

e$tended period

of time% due to customer dissatisfaction with stores and services."he#tore has no formal training or continuing education for hourly employees and or members of

management. "his

has led to une$perienced

workforce that is not capable of handling all the aspects of business. "his shows that all theemployees and stakeholders of the corporation are viewed at as being e$pendable by the corporation. If

the company is

not willing to provide customers and employees with the tools necessary to maintain a positive

relationship the

company will fail. "he#tore has been on the decline for years with decreased customer satisfaction and

 profits

generated.

&ecommendations'y recommendation for "he#tore is to start using a quality management initiative. #ome forms of a

quality

management initiative that I would recommend are (ean )rinciples or "otal *uality management. I feel

that either of 

these quality management systems can be adapted and modified to correct the business needs of "he#tore.

I would

also recommend that they use either a balanced scorecard or lead+lag indicators in which they can

measure their 

success. "he success or failure of instituting these new quality initiatives would be very apparent in the

coming monthsafter implementation. "he results would be able to be seen through the look and feel of stores% increased

employeeretention and annual revenue reports.

I was able to come upon my recommendations through my e$tensive knowledge of the inner workings of

"he#tore by

 being a former employee and the knowledge this class has provided me with. I see that "he#tore has had

and still has

 plenty of opportunities to become a leader in the retail business. ,ith large financial backings of -/

0oldings

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1orporation and a quality management system% "he#tore would be able to reclaim its hold on the retail

market.

oth (ean )rinciples and "otal *uality 'anagement systems will address the issues that have been

 plaguing "he#tore

and causing losses in the form of customers% employees and profits. oth management systems wouldallow "he#tore

to focus on its key areas of business. It would allow for them to ma$imie their profits by spendingmoney. !ne of the

unfortunate sides of business is that you must be willing to spend money to make money% "he#tore has

forgotten this.

"he quality management systems will provide the company with a direction in which to properly spend

money to

achieve a ma$imum return on profit. "he quality management systems will allow the voices of bnotice a

lack of employees manning the store. If you have a question about a product good luck trying to hunt

someone down to assist you with your inquiry. !ften times you will feel as if you are the only one in the

store. "his is

due to the fact that "he#tore has trimmed the company employees down below an acceptable level for

conducting

normal business operations. "he lack of employees has produced an initial increase in monetary savings but the

 prolonged effects of not having adequate employees will yield a large decrease in the revenues over an

e$tended period

of time% due to customer dissatisfaction with stores and services."he#tore has no formal training or continuing education for hourly employees and or members of

management. "his

has led to une$perienced

workforce that is not capable of handling all the aspects of business. "his shows that all the

employees and stakeholders of the corporation are viewed at as being e$pendable by the corporation. If

the company is

not willing to provide customers and employees with the tools necessary to maintain a positive

relationship thecompany will fail. "he#tore has been on the decline for years with decreased customer satisfaction and

 profits

generated.

&ecommendations

'y recommendation for "he#tore is to start using a quality management initiative. #ome forms of a

quality

management initiative that I would recommend are (ean )rinciples or "otal *uality management. I feel

that either of 

these quality management systems can be adapted and modified to correct the business needs of "he#tore.

I wouldalso recommend that they use either a balanced scorecard or lead+lag indicators in which they can

measure their success. "he success or failure of instituting these new quality initiatives would be very apparent in the

coming months

after implementation. "he results would be able to be seen through the look and feel of stores% increased

employee

retention and annual revenue reports.

I was able to come upon my recommendations through my e$tensive knowledge of the inner workings of

"he#tore by

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 being a former employee and the knowledge this class has provided me with. I see that "he#tore has had

and still has

 plenty of opportunities to become a leader in the retail business. ,ith large financial backings of -/

0oldings

1orporation and a quality management system% "he#tore would be able to reclaim its hold on the retailmarket.

oth (ean )rinciples and "otal *uality 'anagement systems will address the issues that have been plaguing "he#tore

and causing losses in the form of customers% employees and profits. oth management systems would

allow "he#tore

to focus on its key areas of business. It would allow for them to ma$imie their profits by spending

money. !ne of the

unfortunate sides of business is that you must be willing to spend money to make money% "he#tore has

forgotten this.

"he quality management systems will provide the company with a direction in which to properly spend

money to

achieve a ma$imum return on profit. "he quality management systems will allow the voices of bnotice a

lack of employees manning the store. If you have a question about a product good luck trying to hunt

someone down to assist you with your inquiry. !ften times you will feel as if you are the only one in thestore. "his is

due to the fact that "he#tore has trimmed the company employees down below an acceptable level for

conducting

normal business operations. "he lack of employees has produced an initial increase in monetary savings but the

 prolonged effects of not having adequate employees will yield a large decrease in the revenues over an

e$tended period

of time% due to customer dissatisfaction with stores and services.

"he#tore has no formal training or continuing education for hourly employees and or members of

management. "his

has led to une$perienced

workforce that is not capable of handling all the aspects of business. "his shows that all theemployees and stakeholders of the corporation are viewed at as being e$pendable by the corporation. If

the company is

not willing to provide customers and employees with the tools necessary to maintain a positive

relationship the

company will fail. "he#tore has been on the decline for years with decreased customer satisfaction and

 profits

generated.

&ecommendations

'y recommendation for "he#tore is to start using a quality management initiative. #ome forms of a

qualitymanagement initiative that I would recommend are (ean )rinciples or "otal *uality management. I feel

that either of these quality management systems can be adapted and modified to correct the business needs of "he#tore.

I would

also recommend that they use either a balanced scorecard or lead+lag indicators in which they can

measure their 

success. "he success or failure of instituting these new quality initiatives would be very apparent in the

coming months

after implementation. "he results would be able to be seen through the look and feel of stores% increased

employee

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retention and annual revenue reports.

I was able to come upon my recommendations through my e$tensive knowledge of the inner workings of

"he#tore by

 being a former employee and the knowledge this class has provided me with. I see that "he#tore has had

and still has plenty of opportunities to become a leader in the retail business. ,ith large financial backings of -/

0oldings1orporation and a quality management system% "he#tore would be able to reclaim its hold on the retail

market.

oth (ean )rinciples and "otal *uality 'anagement systems will address the issues that have been

 plaguing "he#tore

and causing losses in the form of customers% employees and profits. oth management systems would

allow "he#tore

to focus on its key areas of business. It would allow for them to ma$imie their profits by spending

money. !ne of the

unfortunate sides of business is that you must be willing to spend money to make money% "he#tore has

forgotten this.

"he quality management systems will provide the company with a direction in which to properly spend

money toachieve a ma$imum return on profit. "he quality management systems will allow the voices of bnotice a

lack of employees manning the store. If you have a question about a product good luck trying to hunt

someone down to assist you with your inquiry. !ften times you will feel as if you are the only one in the

store. "his isdue to the fact that "he#tore has trimmed the company employees down below an acceptable level for

conducting

normal business operations. "he lack of employees has produced an initial increase in monetary savings

 but the

 prolonged effects of not having adequate employees will yield a large decrease in the revenues over an

e$tended period

of time% due to customer dissatisfaction with stores and services.

"he#tore has no formal training or continuing education for hourly employees and or members ofmanagement. "his

has led to une$perienced

workforce that is not capable of handling all the aspects of business. "his shows that all the

employees and stakeholders of the corporation are viewed at as being e$pendable by the corporation. If

the company is

not willing to provide customers and employees with the tools necessary to maintain a positive

relationship the

company will fail. "he#tore has been on the decline for years with decreased customer satisfaction and

 profits

generated.&ecommendations

'y recommendation for "he#tore is to start using a quality management initiative. #ome forms of aquality

management initiative that I would recommend are (ean )rinciples or "otal *uality management. I feel

that either of 

these quality management systems can be adapted and modified to correct the business needs of "he#tore.

I would

also recommend that they use either a balanced scorecard or lead+lag indicators in which they can

measure their 

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success. "he success or failure of instituting these new quality initiatives would be very apparent in the

coming months

after implementation. "he results would be able to be seen through the look and feel of stores% increased

employee

retention and annual revenue reports.I was able to come upon my recommendations through my e$tensive knowledge of the inner workings of

"he#tore by being a former employee and the knowledge this class has provided me with. I see that "he#tore has had

and still has

 plenty of opportunities to become a leader in the retail business. ,ith large financial backings of -/

0oldings

1orporation and a quality management system% "he#tore would be able to reclaim its hold on the retail

market.

oth (ean )rinciples and "otal *uality 'anagement systems will address the issues that have been

 plaguing "he#tore

and causing losses in the form of customers% employees and profits. oth management systems would

allow "he#tore

to focus on its key areas of business. It would allow for them to ma$imie their profits by spending

money. !ne of theunfortunate sides of business is that you must be willing to spend money to make money% "he#tore has

forgotten this.

"he quality management systems will provide the company with a direction in which to properly spend

money toachieve a ma$imum return on profit. "he quality management systems will allow the voices of bnotice a

lack of employees manning the store. If you have a question about a product good luck trying to hunt

someone down to assist you with your inquiry. !ften times you will feel as if you are the only one in the

store. "his is

due to the fact that "he#tore has trimmed the company employees down below an acceptable level for

conducting

normal business operations. "he lack of employees has produced an initial increase in monetary savings

 but the prolonged effects of not having adequate employees will yield a large decrease in the revenues over an

e$tended period

of time% due to customer dissatisfaction with stores and services.

"he#tore has no formal training or continuing education for hourly employees and or members of

management. "his

has led to une$perienced

workforce that is not capable of handling all the aspects of business. "his shows that all the

employees and stakeholders of the corporation are viewed at as being e$pendable by the corporation. If

the company is

not willing to provide customers and employees with the tools necessary to maintain a positiverelationship the

company will fail. "he#tore has been on the decline for years with decreased customer satisfaction and profits

generated.

&ecommendations

'y recommendation for "he#tore is to start using a quality management initiative. #ome forms of a

quality

management initiative that I would recommend are (ean )rinciples or "otal *uality management. I feel

that either of 

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these quality management systems can be adapted and modified to correct the business needs of "he#tore.

I would

also recommend that they use either a balanced scorecard or lead+lag indicators in which they can

measure their 

success. "he success or failure of instituting these new quality initiatives would be very apparent in thecoming months

after implementation. "he results would be able to be seen through the look and feel of stores% increasedemployee

retention and annual revenue reports.

I was able to come upon my recommendations through my e$tensive knowledge of the inner workings of

"he#tore by

 being a former employee and the knowledge this class has provided me with. I see that "he#tore has had

and still has

 plenty of opportunities to become a leader in the retail business. ,ith large financial backings of -/

0oldings

1orporation and a quality management system% "he#tore would be able to reclaim its hold on the retail

market.

oth (ean )rinciples and "otal *uality 'anagement systems will address the issues that have been

 plaguing "he#toreand causing losses in the form of customers% employees and profits. oth management systems would

allow "he#tore

to focus on its key areas of business. It would allow for them to ma$imie their profits by spending

money. !ne of theunfortunate sides of business is that you must be willing to spend money to make money% "he#tore has

forgotten this.

"he quality management systems will provide the company with a direction in which to properly spend

money to

achieve a ma$imum return on profit. "he quality management systems will allow the voices of bnotice a

lack of employees manning the store. If you have a question about a product good luck trying to hunt

someone down to assist you with your inquiry. !ften times you will feel as if you are the only one in the

store. "his isdue to the fact that "he#tore has trimmed the company employees down below an acceptable level for

conducting

normal business operations. "he lack of employees has produced an initial increase in monetary savings

 but the

 prolonged effects of not having adequate employees will yield a large decrease in the revenues over an

e$tended period

of time% due to customer dissatisfaction with stores and services.

"he#tore has no formal training or continuing education for hourly employees and or members of

management. "his

has led to une$periencedworkforce that is not capable of handling all the aspects of business. "his shows that all the

employees and stakeholders of the corporation are viewed at as being e$pendable by the corporation. Ifthe company is

not willing to provide customers and employees with the tools necessary to maintain a positive

relationship the

company will fail. "he#tore has been on the decline for years with decreased customer satisfaction and

 profits

generated.

&ecommendations

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'y recommendation for "he#tore is to start using a quality management initiative. #ome forms of a

quality

management initiative that I would recommend are (ean )rinciples or "otal *uality management. I feel

that either of 

these quality management systems can be adapted and modified to correct the business needs of "he#tore.I would

also recommend that they use either a balanced scorecard or lead+lag indicators in which they canmeasure their 

success. "he success or failure of instituting these new quality initiatives would be very apparent in the

coming months

after implementation. "he results would be able to be seen through the look and feel of stores% increased

employee

retention and annual revenue reports.

I was able to come upon my recommendations through my e$tensive knowledge of the inner workings of

"he#tore by

 being a former employee and the knowledge this class has provided me with. I see that "he#tore has had

and still has

 plenty of opportunities to become a leader in the retail business. ,ith large financial backings of -/

0oldings1orporation and a quality management system% "he#tore would be able to reclaim its hold on the retail

market.

oth (ean )rinciples and "otal *uality 'anagement systems will address the issues that have been

 plaguing "he#toreand causing losses in the form of customers% employees and profits. oth management systems would

allow "he#tore

to focus on its key areas of business. It would allow for them to ma$imie their profits by spending

money. !ne of the

unfortunate sides of business is that you must be willing to spend money to make money% "he#tore has

forgotten this.

"he quality management systems will provide the company with a direction in which to properly spend

money toachieve a ma$imum return on profit. "he quality management systems will allow the voices of bnotice a

lack of employees manning the store. If you have a question about a product good luck trying to hunt

someone down to assist you with your inquiry. !ften times you will feel as if you are the only one in the

store. "his is

due to the fact that "he#tore has trimmed the company employees down below an acceptable level for

conducting

normal business operations. "he lack of employees has produced an initial increase in monetary savings

 but the

 prolonged effects of not having adequate employees will yield a large decrease in the revenues over an

e$tended periodof time% due to customer dissatisfaction with stores and services.

"he#tore has no formal training or continuing education for hourly employees and or members ofmanagement. "his

has led to une$perienced

workforce that is not capable of handling all the aspects of business. "his shows that all the

employees and stakeholders of the corporation are viewed at as being e$pendable by the corporation. If

the company is

not willing to provide customers and employees with the tools necessary to maintain a positive

relationship the

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company will fail. "he#tore has been on the decline for years with decreased customer satisfaction and

 profits

generated.

&ecommendations

'y recommendation for "he#tore is to start using a quality management initiative. #ome forms of aquality

management initiative that I would recommend are (ean )rinciples or "otal *uality management. I feelthat either of 

these quality management systems can be adapted and modified to correct the business needs of "he#tore.

I would

also recommend that they use either a balanced scorecard or lead+lag indicators in which they can

measure their 

success. "he success or failure of instituting these new quality initiatives would be very apparent in the

coming months

after implementation. "he results would be able to be seen through the look and feel of stores% increased

employee

retention and annual revenue reports.

I was able to come upon my recommendations through my e$tensive knowledge of the inner workings of

"he#tore by being a former employee and the knowledge this class has provided me with. I see that "he#tore has had

and still has

 plenty of opportunities to become a leader in the retail business. ,ith large financial backings of -/

0oldings1orporation and a quality management system% "he#tore would be able to reclaim its hold on the retail

market.

oth (ean )rinciples and "otal *uality 'anagement systems will address the issues that have been

 plaguing "he#tore

and causing losses in the form of customers% employees and profits. oth management systems would

allow "he#tore

to focus on its key areas of business. It would allow for them to ma$imie their profits by spending

money. !ne of theunfortunate sides of business is that you must be willing to spend money to make money% "he#tore has

forgotten this.

"he quality management systems will provide the company with a direction in which to properly spend

money to

achieve a ma$imum return on profit. "he quality management systems will allow the voices of bnotice a

lack of employees manning the store. If you have a question about a product good luck trying to hunt

someone down to assist you with your inquiry. !ften times you will feel as if you are the only one in the

store. "his is

due to the fact that "he#tore has trimmed the company employees down below an acceptable level for

conductingnormal business operations. "he lack of employees has produced an initial increase in monetary savings

 but the prolonged effects of not having adequate employees will yield a large decrease in the revenues over an

e$tended period

of time% due to customer dissatisfaction with stores and services.

"he#tore has no formal training or continuing education for hourly employees and or members of

management. "his

has led to une$perienced

workforce that is not capable of handling all the aspects of business. "his shows that all the

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employees and stakeholders of the corporation are viewed at as being e$pendable by the corporation. If

the company is

not willing to provide customers and employees with the tools necessary to maintain a positive

relationship the

company will fail. "he#tore has been on the decline for years with decreased customer satisfaction and profits

generated.&ecommendations

'y recommendation for "he#tore is to start using a quality management initiative. #ome forms of a

quality

management initiative that I would recommend are (ean )rinciples or "otal *uality management. I feel

that either of 

these quality management systems can be adapted and modified to correct the business needs of "he#tore.

I would

also recommend that they use either a balanced scorecard or lead+lag indicators in which they can

measure their 

success. "he success or failure of instituting these new quality initiatives would be very apparent in the

coming months

after implementation. "he results would be able to be seen through the look and feel of stores% increasedemployee

retention and annual revenue reports.

I was able to come upon my recommendations through my e$tensive knowledge of the inner workings of

"he#tore by being a former employee and the knowledge this class has provided me with. I see that "he#tore has had

and still has

 plenty of opportunities to become a leader in the retail business. ,ith large financial backings of -/

0oldings

1orporation and a quality management system% "he#tore would be able to reclaim its hold on the retail

market.

oth (ean )rinciples and "otal *uality 'anagement systems will address the issues that have been

 plaguing "he#toreand causing losses in the form of customers% employees and profits. oth management systems would

allow "he#tore

to focus on its key areas of business. It would allow for them to ma$imie their profits by spending

money. !ne of the

unfortunate sides of business is that you must be willing to spend money to make money% "he#tore has

forgotten this.

"he quality management systems will provide the company with a direction in which to properly spend

money to

achieve a ma$imum return on profit. "he quality management systems will allow the voices of bnotice a

lack of employees manning the store. If you have a question about a product good luck trying to huntsomeone down to assist you with your inquiry. !ften times you will feel as if you are the only one in the

store. "his isdue to the fact that "he#tore has trimmed the company employees down below an acceptable level for

conducting

normal business operations. "he lack of employees has produced an initial increase in monetary savings

 but the

 prolonged effects of not having adequate employees will yield a large decrease in the revenues over an

e$tended period

of time% due to customer dissatisfaction with stores and services.

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"he#tore has no formal training or continuing education for hourly employees and or members of

management. "his

has led to une$perienced

workforce that is not capable of handling all the aspects of business. "his shows that all the

employees and stakeholders of the corporation are viewed at as being e$pendable by the corporation. Ifthe company is

not willing to provide customers and employees with the tools necessary to maintain a positiverelationship the

company will fail. "he#tore has been on the decline for years with decreased customer satisfaction and

 profits

generated.

&ecommendations

'y recommendation for "he#tore is to start using a quality management initiative. #ome forms of a

quality

management initiative that I would recommend are (ean )rinciples or "otal *uality management. I feel

that either of 

these quality management systems can be adapted and modified to correct the business needs of "he#tore.

I would

also recommend that they use either a balanced scorecard or lead+lag indicators in which they canmeasure their 

success. "he success or failure of instituting these new quality initiatives would be very apparent in the

coming months

after implementation. "he results would be able to be seen through the look and feel of stores% increasedemployee

retention and annual revenue reports.

I was able to come upon my recommendations through my e$tensive knowledge of the inner workings of

"he#tore by

 being a former employee and the knowledge this class has provided me with. I see that "he#tore has had

and still has

 plenty of opportunities to become a leader in the retail business. ,ith large financial backings of -/

0oldings1orporation and a quality management system% "he#tore would be able to reclaim its hold on the retail

market.

oth (ean )rinciples and "otal *uality 'anagement systems will address the issues that have been

 plaguing "he#tore

and causing losses in the form of customers% employees and profits. oth management systems would

allow "he#tore

to focus on its key areas of business. It would allow for them to ma$imie their profits by spending

money. !ne of the

unfortunate sides of business is that you must be willing to spend money to make money% "he#tore has

forgotten this."he quality management systems will provide the company with a direction in which to properly spend

money toachieve a ma$imum return on profit. "he quality management systems will allow the voices of bnotice a

lack of employees manning the store. If you have a question about a product good luck trying to hunt

someone down to assist you with your inquiry. !ften times you will feel as if you are the only one in the

store. "his is

due to the fact that "he#tore has trimmed the company employees down below an acceptable level for

conducting

normal business operations. "he lack of employees has produced an initial increase in monetary savings

 but the

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 prolonged effects of not having adequate employees will yield a large decrease in the revenues over an

e$tended period

of time% due to customer dissatisfaction with stores and services.

"he#tore has no formal training or continuing education for hourly employees and or members of

management. "hishas led to une$perienced

workforce that is not capable of handling all the aspects of business. "his shows that all theemployees and stakeholders of the corporation are viewed at as being e$pendable by the corporation. If

the company is

not willing to provide customers and employees with the tools necessary to maintain a positive

relationship the

company will fail. "he#tore has been on the decline for years with decreased customer satisfaction and

 profits

generated.

&ecommendations

'y recommendation for "he#tore is to start using a quality management initiative. #ome forms of a

quality

management initiative that I would recommend are (ean )rinciples or "otal *uality management. I feel

that either of these quality management systems can be adapted and modified to correct the business needs of "he#tore.

I would

also recommend that they use either a balanced scorecard or lead+lag indicators in which they can

measure their success. "he success or failure of instituting these new quality initiatives would be very apparent in the

coming months

after implementation. "he results would be able to be seen through the look and feel of stores% increased

employee

retention and annual revenue reports.

I was able to come upon my recommendations through my e$tensive knowledge of the inner workings of

"he#tore by

 being a former employee and the knowledge this class has provided me with. I see that "he#tore has hadand still has

 plenty of opportunities to become a leader in the retail business. ,ith large financial backings of -/

0oldings

1orporation and a quality management system% "he#tore would be able to reclaim its hold on the retail

market.

oth (ean )rinciples and "otal *uality 'anagement systems will address the issues that have been

 plaguing "he#tore

and causing losses in the form of customers% employees and profits. oth management systems would

allow "he#tore

to focus on its key areas of business. It would allow for them to ma$imie their profits by spendingmoney. !ne of the

unfortunate sides of business is that you must be willing to spend money to make money% "he#tore hasforgotten this.

"he quality management systems will provide the company with a direction in which to properly spend

money to

achieve a ma$imum return on profit. "he quality management systems will allow the voices of bnotice a

lack of employees manning the store. If you have a question about a product good luck trying to hunt

someone down to assist you with your inquiry. !ften times you will feel as if you are the only one in the

store. "his is

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due to the fact that "he#tore has trimmed the company employees down below an acceptable level for

conducting

normal business operations. "he lack of employees has produced an initial increase in monetary savings

 but the

 prolonged effects of not having adequate employees will yield a large decrease in the revenues over ane$tended period

of time% due to customer dissatisfaction with stores and services."he#tore has no formal training or continuing education for hourly employees and or members of

management. "his

has led to une$perienced

workforce that is not capable of handling all the aspects of business. "his shows that all the

employees and stakeholders of the corporation are viewed at as being e$pendable by the corporation. If

the company is

not willing to provide customers and employees with the tools necessary to maintain a positive

relationship the

company will fail. "he#tore has been on the decline for years with decreased customer satisfaction and

 profits

generated.

&ecommendations'y recommendation for "he#tore is to start using a quality management initiative. #ome forms of a

quality

management initiative that I would recommend are (ean )rinciples or "otal *uality management. I feel

that either of these quality management systems can be adapted and modified to correct the business needs of "he#tore.

I would

also recommend that they use either a balanced scorecard or lead+lag indicators in which they can

measure their 

success. "he success or failure of instituting these new quality initiatives would be very apparent in the

coming months

after implementation. "he results would be able to be seen through the look and feel of stores% increased

employeeretention and annual revenue reports.

I was able to come upon my recommendations through my e$tensive knowledge of the inner workings of

"he#tore by

 being a former employee and the knowledge this class has provided me with. I see that "he#tore has had

and still has

 plenty of opportunities to become a leader in the retail business. ,ith large financial backings of -/

0oldings

1orporation and a quality management system% "he#tore would be able to reclaim its hold on the retail

market.

oth (ean )rinciples and "otal *uality 'anagement systems will address the issues that have been plaguing "he#tore

and causing losses in the form of customers% employees and profits. oth management systems wouldallow "he#tore

to focus on its key areas of business. It would allow for them to ma$imie their profits by spending

money. !ne of the

unfortunate sides of business is that you must be willing to spend money to make money% "he#tore has

forgotten this.

"he quality management systems will provide the company with a direction in which to properly spend

money to

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achieve a ma$imum return on profit. "he quality management systems will allow the voices of bnotice a

lack of employees manning the store. If you have a question about a product good luck trying to hunt

someone down to assist you with your inquiry. !ften times you will feel as if you are the only one in the

store. "his is

due to the fact that "he#tore has trimmed the company employees down below an acceptable level forconducting

normal business operations. "he lack of employees has produced an initial increase in monetary savings but the

 prolonged effects of not having adequate employees will yield a large decrease in the revenues over an

e$tended period

of time% due to customer dissatisfaction with stores and services.

"he#tore has no formal training or continuing education for hourly employees and or members of

management. "his

has led to une$perienced

workforce that is not capable of handling all the aspects of business. "his shows that all the

employees and stakeholders of the corporation are viewed at as being e$pendable by the corporation. If

the company is

not willing to provide customers and employees with the tools necessary to maintain a positive

relationship thecompany will fail. "he#tore has been on the decline for years with decreased customer satisfaction and

 profits

generated.

&ecommendations'y recommendation for "he#tore is to start using a quality management initiative. #ome forms of a

quality

management initiative that I would recommend are (ean )rinciples or "otal *uality management. I feel

that either of 

these quality management systems can be adapted and modified to correct the business needs of "he#tore.

I would

also recommend that they use either a balanced scorecard or lead+lag indicators in which they can

measure their success. "he success or failure of instituting these new quality initiatives would be very apparent in the

coming months

after implementation. "he results would be able to be seen through the look and feel of stores% increased

employee

retention and annual revenue reports.

I was able to come upon my recommendations through my e$tensive knowledge of the inner workings of

"he#tore by

 being a former employee and the knowledge this class has provided me with. I see that "he#tore has had

and still has

 plenty of opportunities to become a leader in the retail business. ,ith large financial backings of -/0oldings

1orporation and a quality management system% "he#tore would be able to reclaim its hold on the retailmarket.

oth (ean )rinciples and "otal *uality 'anagement systems will address the issues that have been

 plaguing "he#tore

and causing losses in the form of customers% employees and profits. oth management systems would

allow "he#tore

to focus on its key areas of business. It would allow for them to ma$imie their profits by spending

money. !ne of the

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unfortunate sides of business is that you must be willing to spend money to make money% "he#tore has

forgotten this.

"he quality management systems will provide the company with a direction in which to properly spend

money to

achieve a ma$imum return on profit. "he quality management systems will allow the voices of bnotice alack of employees manning the store. If you have a question about a product good luck trying to hunt

someone down to assist you with your inquiry. !ften times you will feel as if you are the only one in thestore. "his is

due to the fact that "he#tore has trimmed the company employees down below an acceptable level for

conducting

normal business operations. "he lack of employees has produced an initial increase in monetary savings

 but the

 prolonged effects of not having adequate employees will yield a large decrease in the revenues over an

e$tended period

of time% due to customer dissatisfaction with stores and services.

"he#tore has no formal training or continuing education for hourly employees and or members of

management. "his

has led to une$perienced

workforce that is not capable of handling all the aspects of business. "his shows that all theemployees and stakeholders of the corporation are viewed at as being e$pendable by the corporation. If

the company is

not willing to provide customers and employees with the tools necessary to maintain a positive

relationship thecompany will fail. "he#tore has been on the decline for years with decreased customer satisfaction and

 profits

generated.

&ecommendations

'y recommendation for "he#tore is to start using a quality management initiative. #ome forms of a

quality

management initiative that I would recommend are (ean )rinciples or "otal *uality management. I feel

that either of these quality management systems can be adapted and modified to correct the business needs of "he#tore.

I would

also recommend that they use either a balanced scorecard or lead+lag indicators in which they can

measure their 

success. "he success or failure of instituting these new quality initiatives would be very apparent in the

coming months

after implementation. "he results would be able to be seen through the look and feel of stores% increased

employee

retention and annual revenue reports.

I was able to come upon my recommendations through my e$tensive knowledge of the inner workings of"he#tore by

 being a former employee and the knowledge this class has provided me with. I see that "he#tore has hadand still has

 plenty of opportunities to become a leader in the retail business. ,ith large financial backings of -/

0oldings

1orporation and a quality management system% "he#tore would be able to reclaim its hold on the retail

market.

oth (ean )rinciples and "otal *uality 'anagement systems will address the issues that have been

 plaguing "he#tore

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and causing losses in the form of customers% employees and profits. oth management systems would

allow "he#tore

to focus on its key areas of business. It would allow for them to ma$imie their profits by spending

money. !ne of the

unfortunate sides of business is that you must be willing to spend money to make money% "he#tore hasforgotten this.

"he quality management systems will provide the company with a direction in which to properly spendmoney to

achieve a ma$imum return on profit. "he quality management systems will allow the voices of bnotice a

lack of employees manning the store. If you have a question about a product good luck trying to hunt

someone down to assist you with your inquiry. !ften times you will feel as if you are the only one in the

store. "his is

due to the fact that "he#tore has trimmed the company employees down below an acceptable level for

conducting

normal business operations. "he lack of employees has produced an initial increase in monetary savings

 but the

 prolonged effects of not having adequate employees will yield a large decrease in the revenues over an

e$tended period

of time% due to customer dissatisfaction with stores and services."he#tore has no formal training or continuing education for hourly employees and or members of

management. "his

has led to une$perienced

workforce that is not capable of handling all the aspects of business. "his shows that all theemployees and stakeholders of the corporation are viewed at as being e$pendable by the corporation. If

the company is

not willing to provide customers and employees with the tools necessary to maintain a positive

relationship the

company will fail. "he#tore has been on the decline for years with decreased customer satisfaction and

 profits

generated.

&ecommendations'y recommendation for "he#tore is to start using a quality management initiative. #ome forms of a

quality

management initiative that I would recommend are (ean )rinciples or "otal *uality management. I feel

that either of 

these quality management systems can be adapted and modified to correct the business needs of "he#tore.

I would

also recommend that they use either a balanced scorecard or lead+lag indicators in which they can

measure their 

success. "he success or failure of instituting these new quality initiatives would be very apparent in the

coming monthsafter implementation. "he results would be able to be seen through the look and feel of stores% increased

employeeretention and annual revenue reports.

I was able to come upon my recommendations through my e$tensive knowledge of the inner workings of

"he#tore by

 being a former employee and the knowledge this class has provided me with. I see that "he#tore has had

and still has

 plenty of opportunities to become a leader in the retail business. ,ith large financial backings of -/

0oldings

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1orporation and a quality management system% "he#tore would be able to reclaim its hold on the retail

market.

oth (ean )rinciples and "otal *uality 'anagement systems will address the issues that have been

 plaguing "he#tore

and causing losses in the form of customers% employees and profits. oth management systems wouldallow "he#tore

to focus on its key areas of business. It would allow for them to ma$imie their profits by spendingmoney. !ne of the

unfortunate sides of business is that you must be willing to spend money to make money% "he#tore has

forgotten this.

"he quality management systems will provide the company with a direction in which to properly spend

money to

achieve a ma$imum return on profit. "he quality management systems will allow the voices of bnotice a

lack of employees manning the store. If you have a question about a product good luck trying to hunt

someone down to assist you with your inquiry. !ften times you will feel as if you are the only one in the

store. "his is

due to the fact that "he#tore has trimmed the company employees down below an acceptable level for

conducting

normal business operations. "he lack of employees has produced an initial increase in monetary savings but the

 prolonged effects of not having adequate employees will yield a large decrease in the revenues over an

e$tended period

of time% due to customer dissatisfaction with stores and services."he#tore has no formal training or continuing education for hourly employees and or members of

management. "his

has led to une$perienced

workforce that is not capable of handling all the aspects of business. "his shows that all the

employees and stakeholders of the corporation are viewed at as being e$pendable by the corporation. If

the company is

not willing to provide customers and employees with the tools necessary to maintain a positive

relationship thecompany will fail. "he#tore has been on the decline for years with decreased customer satisfaction and

 profits

generated.

&ecommendations

'y recommendation for "he#tore is to start using a quality management initiative. #ome forms of a

quality

management initiative that I would recommend are (ean )rinciples or "otal *uality management. I feel

that either of 

these quality management systems can be adapted and modified to correct the business needs of "he#tore.

I wouldalso recommend that they use either a balanced scorecard or lead+lag indicators in which they can

measure their success. "he success or failure of instituting these new quality initiatives would be very apparent in the

coming months

after implementation. "he results would be able to be seen through the look and feel of stores% increased

employee

retention and annual revenue reports.

I was able to come upon my recommendations through my e$tensive knowledge of the inner workings of

"he#tore by

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 being a former employee and the knowledge this class has provided me with. I see that "he#tore has had

and still has

 plenty of opportunities to become a leader in the retail business. ,ith large financial backings of -/

0oldings

1orporation and a quality management system% "he#tore would be able to reclaim its hold on the retailmarket.

oth (ean )rinciples and "otal *uality 'anagement systems will address the issues that have been plaguing "he#tore

and causing losses in the form of customers% employees and profits. oth management systems would

allow "he#tore

to focus on its key areas of business. It would allow for them to ma$imie their profits by spending

money. !ne of the

unfortunate sides of business is that you must be willing to spend money to make money% "he#tore has

forgotten this.

"he quality management systems will provide the company with a direction in which to properly spend

money to

achieve a ma$imum return on profit. "he quality management systems will allow the voices of bnotice a

lack of employees manning the store. If you have a question about a product good luck trying to hunt

someone down to assist you with your inquiry. !ften times you will feel as if you are the only one in thestore. "his is

due to the fact that "he#tore has trimmed the company employees down below an acceptable level for

conducting

normal business operations. "he lack of employees has produced an initial increase in monetary savings but the

 prolonged effects of not having adequate employees will yield a large decrease in the revenues over an

e$tended period

of time% due to customer dissatisfaction with stores and services.

"he#tore has no formal training or continuing education for hourly employees and or members of

management. "his

has led to une$perienced

workforce that is not capable of handling all the aspects of business. "his shows that all theemployees and stakeholders of the corporation are viewed at as being e$pendable by the corporation. If

the company is

not willing to provide customers and employees with the tools necessary to maintain a positive

relationship the

company will fail. "he#tore has been on the decline for years with decreased customer satisfaction and

 profits

generated.

&ecommendations

'y recommendation for "he#tore is to start using a quality management initiative. #ome forms of a

qualitymanagement initiative that I would recommend are (ean )rinciples or "otal *uality management. I feel

that either of these quality management systems can be adapted and modified to correct the business needs of "he#tore.

I would

also recommend that they use either a balanced scorecard or lead+lag indicators in which they can

measure their 

success. "he success or failure of instituting these new quality initiatives would be very apparent in the

coming months

after implementation. "he results would be able to be seen through the look and feel of stores% increased

employee

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retention and annual revenue reports.

I was able to come upon my recommendations through my e$tensive knowledge of the inner workings of

"he#tore by

 being a former employee and the knowledge this class has provided me with. I see that "he#tore has had

and still has plenty of opportunities to become a leader in the retail business. ,ith large financial backings of -/

0oldings1orporation and a quality management system% "he#tore would be able to reclaim its hold on the retail

market.

oth (ean )rinciples and "otal *uality 'anagement systems will address the issues that have been

 plaguing "he#tore

and causing losses in the form of customers% employees and profits. oth management systems would

allow "he#tore

to focus on its key areas of business. It would allow for them to ma$imie their profits by spending

money. !ne of the

unfortunate sides of business is that you must be willing to spend money to make money% "he#tore has

forgotten this.

"he quality management systems will provide the company with a direction in which to properly spend

money toachieve a ma$imum return on profit. "he quality management systems will allow the voices of bnotice a

lack of employees manning the store. If you have a question about a product good luck trying to hunt

someone down to assist you with your inquiry. !ften times you will feel as if you are the only one in the

store. "his isdue to the fact that "he#tore has trimmed the company employees down below an acceptable level for

conducting

normal business operations. "he lack of employees has produced an initial increase in monetary savings

 but the

 prolonged effects of not having adequate employees will yield a large decrease in the revenues over an

e$tended period

of time% due to customer dissatisfaction with stores and services.

"he#tore has no formal training or continuing education for hourly employees and or members ofmanagement. "his

has led to une$perienced

workforce that is not capable of handling all the aspects of business. "his shows that all the

employees and stakeholders of the corporation are viewed at as being e$pendable by the corporation. If

the company is

not willing to provide customers and employees with the tools necessary to maintain a positive

relationship the

company will fail. "he#tore has been on the decline for years with decreased customer satisfaction and

 profits

generated.&ecommendations

'y recommendation for "he#tore is to start using a quality management initiative. #ome forms of aquality

management initiative that I would recommend are (ean )rinciples or "otal *uality management. I feel

that either of 

these quality management systems can be adapted and modified to correct the business needs of "he#tore.

I would

also recommend that they use either a balanced scorecard or lead+lag indicators in which they can

measure their 

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success. "he success or failure of instituting these new quality initiatives would be very apparent in the

coming months

after implementation. "he results would be able to be seen through the look and feel of stores% increased

employee

retention and annual revenue reports.I was able to come upon my recommendations through my e$tensive knowledge of the inner workings of

"he#tore by being a former employee and the knowledge this class has provided me with. I see that "he#tore has had

and still has

 plenty of opportunities to become a leader in the retail business. ,ith large financial backings of -/

0oldings

1orporation and a quality management system% "he#tore would be able to reclaim its hold on the retail

market.

oth (ean )rinciples and "otal *uality 'anagement systems will address the issues that have been

 plaguing "he#tore

and causing losses in the form of customers% employees and profits. oth management systems would

allow "he#tore

to focus on its key areas of business. It would allow for them to ma$imie their profits by spending

money. !ne of theunfortunate sides of business is that you must be willing to spend money to make money% "he#tore has

forgotten this.

"he quality management systems will provide the company with a direction in which to properly spend

money toachieve a ma$imum return on profit. "he quality management systems will allow the voices of bnotice a

lack of employees manning the store. If you have a question about a product good luck trying to hunt

someone down to assist you with your inquiry. !ften times you will feel as if you are the only one in the

store. "his is

due to the fact that "he#tore has trimmed the company employees down below an acceptable level for

conducting

normal business operations. "he lack of employees has produced an initial increase in monetary savings

 but the prolonged effects of not having adequate employees will yield a large decrease in the revenues over an

e$tended period

of time% due to customer dissatisfaction with stores and services.

"he#tore has no formal training or continuing education for hourly employees and or members of

management. "his

has led to une$perienced

workforce that is not capable of handling all the aspects of business. "his shows that all the

employees and stakeholders of the corporation are viewed at as being e$pendable by the corporation. If

the company is

not willing to provide customers and employees with the tools necessary to maintain a positiverelationship the

company will fail. "he#tore has been on the decline for years with decreased customer satisfaction and profits

generated.

&ecommendations

'y recommendation for "he#tore is to start using a quality management initiative. #ome forms of a

quality

management initiative that I would recommend are (ean )rinciples or "otal *uality management. I feel

that either of 

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these quality management systems can be adapted and modified to correct the business needs of "he#tore.

I would

also recommend that they use either a balanced scorecard or lead+lag indicators in which they can

measure their 

success. "he success or failure of instituting these new quality initiatives would be very apparent in thecoming months

after implementation. "he results would be able to be seen through the look and feel of stores% increasedemployee

retention and annual revenue reports.

I was able to come upon my recommendations through my e$tensive knowledge of the inner workings of

"he#tore by

 being a former employee and the knowledge this class has provided me with. I see that "he#tore has had

and still has

 plenty of opportunities to become a leader in the retail business. ,ith large financial backings of -/

0oldings

1orporation and a quality management system% "he#tore would be able to reclaim its hold on the retail

market.

oth (ean )rinciples and "otal *uality 'anagement systems will address the issues that have been

 plaguing "he#toreand causing losses in the form of customers% employees and profits. oth management systems would

allow "he#tore

to focus on its key areas of business. It would allow for them to ma$imie their profits by spending

money. !ne of theunfortunate sides of business is that you must be willing to spend money to make money% "he#tore has

forgotten this.

"he quality management systems will provide the company with a direction in which to properly spend

money to

achieve a ma$imum return on profit. "he quality management systems will allow the voices of bnotice a

lack of employees manning the store. If you have a question about a product good luck trying to hunt

someone down to assist you with your inquiry. !ften times you will feel as if you are the only one in the

store. "his isdue to the fact that "he#tore has trimmed the company employees down below an acceptable level for

conducting

normal business operations. "he lack of employees has produced an initial increase in monetary savings

 but the

 prolonged effects of not having adequate employees will yield a large decrease in the revenues over an

e$tended period

of time% due to customer dissatisfaction with stores and services.

"he#tore has no formal training or continuing education for hourly employees and or members of

management. "his

has led to une$periencedworkforce that is not capable of handling all the aspects of business. "his shows that all the

employees and stakeholders of the corporation are viewed at as being e$pendable by the corporation. Ifthe company is

not willing to provide customers and employees with the tools necessary to maintain a positive

relationship the

company will fail. "he#tore has been on the decline for years with decreased customer satisfaction and

 profits

generated.

&ecommendations

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'y recommendation for "he#tore is to start using a quality management initiative. #ome forms of a

quality

management initiative that I would recommend are (ean )rinciples or "otal *uality management. I feel

that either of 

these quality management systems can be adapted and modified to correct the business needs of "he#tore.I would

also recommend that they use either a balanced scorecard or lead+lag indicators in which they canmeasure their 

success. "he success or failure of instituting these new quality initiatives would be very apparent in the

coming months

after implementation. "he results would be able to be seen through the look and feel of stores% increased

employee

retention and annual revenue reports.

I was able to come upon my recommendations through my e$tensive knowledge of the inner workings of

"he#tore by

 being a former employee and the knowledge this class has provided me with. I see that "he#tore has had

and still has

 plenty of opportunities to become a leader in the retail business. ,ith large financial backings of -/

0oldings1orporation and a quality management system% "he#tore would be able to reclaim its hold on the retail

market.

oth (ean )rinciples and "otal *uality 'anagement systems will address the issues that have been

 plaguing "he#toreand causing losses in the form of customers% employees and profits. oth management systems would

allow "he#tore

to focus on its key areas of business. It would allow for them to ma$imie their profits by spending

money. !ne of the

unfortunate sides of business is that you must be willing to spend money to make money% "he#tore has

forgotten this.

"he quality management systems will provide the company with a direction in which to properly spend

money toachieve a ma$imum return on profit. "he quality management systems will allow the voices of bnotice a

lack of employees manning the store. If you have a question about a product good luck trying to hunt

someone down to assist you with your inquiry. !ften times you will feel as if you are the only one in the

store. "his is

due to the fact that "he#tore has trimmed the company employees down below an acceptable level for

conducting

normal business operations. "he lack of employees has produced an initial increase in monetary savings

 but the

 prolonged effects of not having adequate employees will yield a large decrease in the revenues over an

e$tended periodof time% due to customer dissatisfaction with stores and services.

"he#tore has no formal training or continuing education for hourly employees and or members ofmanagement. "his

has led to une$perienced

workforce that is not capable of handling all the aspects of business. "his shows that all the

employees and stakeholders of the corporation are viewed at as being e$pendable by the corporation. If

the company is

not willing to provide customers and employees with the tools necessary to maintain a positive

relationship the

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company will fail. "he#tore has been on the decline for years with decreased customer satisfaction and

 profits

generated.

&ecommendations

'y recommendation for "he#tore is to start using a quality management initiative. #ome forms of aquality

management initiative that I would recommend are (ean )rinciples or "otal *uality management. I feelthat either of 

these quality management systems can be adapted and modified to correct the business needs of "he#tore.

I would

also recommend that they use either a balanced scorecard or lead+lag indicators in which they can

measure their 

success. "he success or failure of instituting these new quality initiatives would be very apparent in the

coming months

after implementation. "he results would be able to be seen through the look and feel of stores% increased

employee

retention and annual revenue reports.

I was able to come upon my recommendations through my e$tensive knowledge of the inner workings of

"he#tore by being a former employee and the knowledge this class has provided me with. I see that "he#tore has had

and still has

 plenty of opportunities to become a leader in the retail business. ,ith large financial backings of -/

0oldings1orporation and a quality management system% "he#tore would be able to reclaim its hold on the retail

market.

oth (ean )rinciples and "otal *uality 'anagement systems will address the issues that have been

 plaguing "he#tore

and causing losses in the form of customers% employees and profits. oth management systems would

allow "he#tore

to focus on its key areas of business. It would allow for them to ma$imie their profits by spending

money. !ne of theunfortunate sides of business is that you must be willing to spend money to make money% "he#tore has

forgotten this.

"he quality management systems will provide the company with a direction in which to properly spend

money to

achieve a ma$imum return on profit. "he quality management systems will allow the voices of bnotice a

lack of employees manning the store. If you have a question about a product good luck trying to hunt

someone down to assist you with your inquiry. !ften times you will feel as if you are the only one in the

store. "his is

due to the fact that "he#tore has trimmed the company employees down below an acceptable level for

conductingnormal business operations. "he lack of employees has produced an initial increase in monetary savings

 but the prolonged effects of not having adequate employees will yield a large decrease in the revenues over an

e$tended period

of time% due to customer dissatisfaction with stores and services.

"he#tore has no formal training or continuing education for hourly employees and or members of

management. "his

has led to une$perienced

workforce that is not capable of handling all the aspects of business. "his shows that all the

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employees and stakeholders of the corporation are viewed at as being e$pendable by the corporation. If

the company is

not willing to provide customers and employees with the tools necessary to maintain a positive

relationship the

company will fail. "he#tore has been on the decline for years with decreased customer satisfaction and profits

generated.&ecommendations

'y recommendation for "he#tore is to start using a quality management initiative. #ome forms of a

quality

management initiative that I would recommend are (ean )rinciples or "otal *uality management. I feel

that either of 

these quality management systems can be adapted and modified to correct the business needs of "he#tore.

I would

also recommend that they use either a balanced scorecard or lead+lag indicators in which they can

measure their 

success. "he success or failure of instituting these new quality initiatives would be very apparent in the

coming months

after implementation. "he results would be able to be seen through the look and feel of stores% increasedemployee

retention and annual revenue reports.

I was able to come upon my recommendations through my e$tensive knowledge of the inner workings of

"he#tore by being a former employee and the knowledge this class has provided me with. I see that "he#tore has had

and still has

 plenty of opportunities to become a leader in the retail business. ,ith large financial backings of -/

0oldings

1orporation and a quality management system% "he#tore would be able to reclaim its hold on the retail

market.

oth (ean )rinciples and "otal *uality 'anagement systems will address the issues that have been

 plaguing "he#toreand causing losses in the form of customers% employees and profits. oth management systems would

allow "he#tore

to focus on its key areas of business. It would allow for them to ma$imie their profits by spending

money. !ne of the

unfortunate sides of business is that you must be willing to spend money to make money% "he#tore has

forgotten this.

"he quality management systems will provide the company with a direction in which to properly spend

money to

achieve a ma$imum return on profit. "he quality management systems will allow the voices of bnotice a

lack of employees manning the store. If you have a question about a product good luck trying to huntsomeone down to assist you with your inquiry. !ften times you will feel as if you are the only one in the

store. "his isdue to the fact that "he#tore has trimmed the company employees down below an acceptable level for

conducting

normal business operations. "he lack of employees has produced an initial increase in monetary savings

 but the

 prolonged effects of not having adequate employees will yield a large decrease in the revenues over an

e$tended period

of time% due to customer dissatisfaction with stores and services.

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"he#tore has no formal training or continuing education for hourly employees and or members of

management. "his

has led to une$perienced

workforce that is not capable of handling all the aspects of business. "his shows that all the

employees and stakeholders of the corporation are viewed at as being e$pendable by the corporation. Ifthe company is

not willing to provide customers and employees with the tools necessary to maintain a positiverelationship the

company will fail. "he#tore has been on the decline for years with decreased customer satisfaction and

 profits

generated.

&ecommendations

'y recommendation for "he#tore is to start using a quality management initiative. #ome forms of a

quality

management initiative that I would recommend are (ean )rinciples or "otal *uality management. I feel

that either of 

these quality management systems can be adapted and modified to correct the business needs of "he#tore.

I would

also recommend that they use either a balanced scorecard or lead+lag indicators in which they canmeasure their 

success. "he success or failure of instituting these new quality initiatives would be very apparent in the

coming months

after implementation. "he results would be able to be seen through the look and feel of stores% increasedemployee

retention and annual revenue reports.

I was able to come upon my recommendations through my e$tensive knowledge of the inner workings of

"he#tore by

 being a former employee and the knowledge this class has provided me with. I see that "he#tore has had

and still has

 plenty of opportunities to become a leader in the retail business. ,ith large financial backings of -/

0oldings1orporation and a quality management system% "he#tore would be able to reclaim its hold on the retail

market.

oth (ean )rinciples and "otal *uality 'anagement systems will address the issues that have been

 plaguing "he#tore

and causing losses in the form of customers% employees and profits. oth management systems would

allow "he#tore

to focus on its key areas of business. It would allow for them to ma$imie their profits by spending

money. !ne of the

unfortunate sides of business is that you must be willing to spend money to make money% "he#tore has

forgotten this."he quality management systems will provide the company with a direction in which to properly spend

money toachieve a ma$imum return on profit. "he quality management systems will allow the voices of bnotice a

lack of employees manning the store. If you have a question about a product good luck trying to hunt

someone down to assist you with your inquiry. !ften times you will feel as if you are the only one in the

store. "his is

due to the fact that "he#tore has trimmed the company employees down below an acceptable level for

conducting

normal business operations. "he lack of employees has produced an initial increase in monetary savings

 but the

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 prolonged effects of not having adequate employees will yield a large decrease in the revenues over an

e$tended period

of time% due to customer dissatisfaction with stores and services.

"he#tore has no formal training or continuing education for hourly employees and or members of

management. "hishas led to une$perienced

workforce that is not capable of handling all the aspects of business. "his shows that all theemployees and stakeholders of the corporation are viewed at as being e$pendable by the corporation. If

the company is

not willing to provide customers and employees with the tools necessary to maintain a positive

relationship the

company will fail. "he#tore has been on the decline for years with decreased customer satisfaction and

 profits

generated.

&ecommendations

'y recommendation for "he#tore is to start using a quality management initiative. #ome forms of a

quality

management initiative that I would recommend are (ean )rinciples or "otal *uality management. I feel

that either of these quality management systems can be adapted and modified to correct the business needs of "he#tore.

I would

also recommend that they use either a balanced scorecard or lead+lag indicators in which they can

measure their success. "he success or failure of instituting these new quality initiatives would be very apparent in the

coming months

after implementation. "he results would be able to be seen through the look and feel of stores% increased

employee

retention and annual revenue reports.

I was able to come upon my recommendations through my e$tensive knowledge of the inner workings of

"he#tore by

 being a former employee and the knowledge this class has provided me with. I see that "he#tore has hadand still has

 plenty of opportunities to become a leader in the retail business. ,ith large financial backings of -/

0oldings

1orporation and a quality management system% "he#tore would be able to reclaim its hold on the retail

market.

oth (ean )rinciples and "otal *uality 'anagement systems will address the issues that have been

 plaguing "he#tore

and causing losses in the form of customers% employees and profits. oth management systems would

allow "he#tore

to focus on its key areas of business. It would allow for them to ma$imie their profits by spendingmoney. !ne of the

unfortunate sides of business is that you must be willing to spend money to make money% "he#tore hasforgotten this.

"he quality management systems will provide the company with a direction in which to properly spend

money to

achieve a ma$imum return on profit. "he quality management systems will allow the voices of bnotice a

lack of employees manning the store. If you have a question about a product good luck trying to hunt

someone down to assist you with your inquiry. !ften times you will feel as if you are the only one in the

store. "his is

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due to the fact that "he#tore has trimmed the company employees down below an acceptable level for

conducting

normal business operations. "he lack of employees has produced an initial increase in monetary savings

 but the

 prolonged effects of not having adequate employees will yield a large decrease in the revenues over ane$tended period

of time% due to customer dissatisfaction with stores and services."he#tore has no formal training or continuing education for hourly employees and or members of

management. "his

has led to une$perienced

workforce that is not capable of handling all the aspects of business. "his shows that all the

employees and stakeholders of the corporation are viewed at as being e$pendable by the corporation. If

the company is

not willing to provide customers and employees with the tools necessary to maintain a positive

relationship the

company will fail. "he#tore has been on the decline for years with decreased customer satisfaction and

 profits

generated.

&ecommendations'y recommendation for "he#tore is to start using a quality management initiative. #ome forms of a

quality

management initiative that I would recommend are (ean )rinciples or "otal *uality management. I feel

that either of these quality management systems can be adapted and modified to correct the business needs of "he#tore.

I would

also recommend that they use either a balanced scorecard or lead+lag indicators in which they can

measure their 

success. "he success or failure of instituting these new quality initiatives would be very apparent in the

coming months

after implementation. "he results would be able to be seen through the look and feel of stores% increased

employeeretention and annual revenue reports.

I was able to come upon my recommendations through my e$tensive knowledge of the inner workings of

"he#tore by

 being a former employee and the knowledge this class has provided me with. I see that "he#tore has had

and still has

 plenty of opportunities to become a leader in the retail business. ,ith large financial backings of -/

0oldings

1orporation and a quality management system% "he#tore would be able to reclaim its hold on the retail

market.

oth (ean )rinciples and "otal *uality 'anagement systems will address the issues that have been plaguing "he#tore

and causing losses in the form of customers% employees and profits. oth management systems wouldallow "he#tore

to focus on its key areas of business. It would allow for them to ma$imie their profits by spending

money. !ne of the

unfortunate sides of business is that you must be willing to spend money to make money% "he#tore has

forgotten this.

"he quality management systems will provide the company with a direction in which to properly spend

money to

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achieve a ma$imum return on profit. "he quality management systems will allow the voices of

 bq4tqtw.trrfssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssss

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sssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssss  

Read the selection in your text book pertaining to the Case: Statistics in Action: Diary of a Kleenex® User;

load the data set for the case !"SSU#S into $initab; ans%er the &uestion about the case in the

Discussion area; and like%ise

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sssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssss

sssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssss

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sssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssss

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sssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssss

sssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssss

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