4
Services Overview

SServices Overview - ScanSource KBZ/media/scansource-kbz-us/... · Services Built for Success Communications and Collaboration technologies, KBZ delivers a unique approach to services

Embed Size (px)

Citation preview

Page 1: SServices Overview - ScanSource KBZ/media/scansource-kbz-us/... · Services Built for Success Communications and Collaboration technologies, KBZ delivers a unique approach to services

Who is KBZ?Founded in 1987 by Kenneth B. Zorzi, KBZ celebrates 25 years of excellence in the industry. Specializing in the latest Cisco TelePresence, Video, Collaboration and

and dedication to partner success is the cornerstone of

where high tech meets high touch.

KBZ Communications is a Cisco Distribution Partner.

Services Overview

ExpertiseAward-Winning Distributor

With over a decade of TelePresence sales, service, and installation no one knows the complete Cisco TelePresence solution like KBZ – Cisco's largest telepresence distributor, Cisco Americas Collaboration Distributor of the Year 2014, and Cisco Video Distributor of the Year 2011.

Contact Ussales: 215-348-9481toll-free: 855-522-2066tech support: 888-492-2734email: [email protected]

2003 South Easton Road, Suite 308, Doylestown, PA 18901Phone: 215-348-9481 | www.kbz.com

Cisco Authorized DistributorKBZ is a best-in-class Cisco exclusive distributor with

in video and collaboration technologies.

• Extensive Partner support from pre-sales through maintenance

• Comprehensive in-stock inventory, ready to ship

• Multi-million dollar pool of demo equipment

• Competitive pricing and loyalty program, including free shipping

• Exceptional response times and technical knowledge

Video Test NumbersH.323 Test Units:IP: 76.74.100.40 for 3000MXPIP: 76.74.100.41 for 6000MXPIP: 76.74.100.43 for C20

ISDN Test Unit: 215-489-9160

SIP Test Units:[email protected]@[email protected]

KBZ Directory:76.74.100.25 or [email protected]

over 25 years of excellence in the industry, specializing

Who is KBZ?Founded in 1987 by Kenneth B. Zorzi, KBZ celebrates 25 years of excellence in the industry. Specializing in the latest Cisco TelePresence, Video, Collaboration and

and dedication to partner success is the cornerstone of

where high tech meets high touch.

KBZ Communications is a Cisco Distribution Partner.

Services Overview

ExpertiseAward-Winning Distributor

With over a decade of TelePresence sales, service, and installation no one knows the complete Cisco TelePresence solution like KBZ – Cisco's largest telepresence distributor, Cisco Americas Collaboration Distributor of the Year 2014, and Cisco Video Distributor of the Year 2011.

Contact Ussales: 215-348-9481toll-free: 855-522-2066tech support: 888-492-2734email: [email protected]

2003 South Easton Road, Suite 308, Doylestown, PA 18901Phone: 215-348-9481 | www.kbz.com

Cisco Authorized DistributorKBZ is a best-in-class Cisco exclusive distributor and Cisco

in the industry, specializing in video and collaboration technologies.

• Extensive Partner support from pre-sales through maintenance

• Comprehensive in-stock inventory, ready to ship

• Multi-million dollar pool of demo equipment

• Competitive pricing and loyalty program, including free shipping

• Exceptional response times and technical knowledge

Video Test NumbersH.323 Test Units:IP: 38.98.226.63 for 3000MXPIP: 38.98.226.64 for 6000MXPIP: 38.98.226.65 for C90IP: 38.98.226.66 for C20

ISDN Test Unit: 215-489-9160

SIP Test Units:[email protected]@[email protected]

KBZ Directory:38.98.226.50 or [email protected]

2003 South Easton Road, Suite 308, Doylestown, PA 18901

Phone: 215-348-9481 | www.kbz.com

Toll Free: 855-522-2066

Your Time is NowWhether you’re an experienced Cisco Partner or a new Cisco Reseller, we’ve got your back.

Cisco has made it easier than ever to sell its revolutionary technology and KBZ provides the tools you need to succeed – including full onboarding support and readiness programs – like our Z90 Partner Enablement Program.

KBZ Partners are championed by a dedicated sales manager throughout the sales process to assist you with things like:

• Sales presentation support with customers

• Customized live or virtual product demonstrations at a Cisco, Partner or Customer site

• Free registration to KBZ’s Video Communications Server (VCS) – allowing seamless video calls outside the firewall with high security

About KBZFounded in 1987 by Kenneth B. Zorzi, KBZ is a premier

the latest Cisco TelePresence, Collaboration and Unified Communications technologies, our personal attention and dedication to partner success is the cornerstone of our business. KBZ is a di�erent kind of distributor – we’re where high tech meets high touch.

Contact Ussales: 215-348-9481toll-free: 855-522-2066tech support: 888-492-2734email: [email protected]

KBZ is a Cisco Distribution Partner.Copyright ©2014 KBZ Communications 050214

Cisco Authorized Distributor and Cisco Americas Collaboration Distributor of the Year. Specializing in

Page 2: SServices Overview - ScanSource KBZ/media/scansource-kbz-us/... · Services Built for Success Communications and Collaboration technologies, KBZ delivers a unique approach to services

Services Built for Success

Communications and Collaboration technologies, KBZ delivers a unique approach to services which guarantees partner success and customer satisfaction. From early stage assessments, on-site engineering, project management, training, contract management support, and technical

the full lifecycle of deployment, whether a new or expansion project.

A nationwide team with 25 years of expertise, extending your team when you need it

• Pre-sales engineering, account support, and dedicated contract management team help you build a comprehensive solution

• Dedicated project management and installation teams deliver expert solution designs, including network and endpoint assessments

• On-site engineers support your implementation from setting up hardware and software to training users and transferring knowledge

• Post-sales support with 24/7 assistance and proactive administration tools, including remote diagnostics and an online knowledgebase

• maintenance services make adopting video easy without the large, up-front investment

Summary of Services

PLANNING AND DESIGN SERVICES

solution design, implementation steps, existing and new hardware viability

Customer Network ReviewNetwork Architecture DesignMass Endpoint Architecture Design

IMPLEMENTATION SERVICES Ensure an on-time, on-budget deployment with expert on-site services that enable your administrators and users and achieve your program goals

InstallationSoftware ManagementDial PlansTraining

OPERATING SERVICES Ensure maximum system uptime and usability with services that make

Cisco Branded ServicesZCare Technical and Contract SupportZCare Managed Service Program

OPTIMIZATION SERVICES Increase the return on your system investments by continuously adding

VCS (Video Communication Server) OptimizationTMS OptimizationVCS Clustering

ROI AND COLLABORATION SERVICES Ensure ongoing success of every system through greater user adoption and satisfaction with expanded features, applications and functionality

Usage and AdoptionBYOD ConsultationNew Service Introduction

Grow Your Business with KBZAs a KBZ Partner, you can compete and win in new areas of business without making major

act as an extension of your team, delivering engineering, sales, and support resources with

sector, education and healthcare.

KBZ also has a complete Government division with dedicated sales, engineering, and service resources. KBZ works closely with Cisco to supply product and services to several Federal, State, and Local Governments, as well as many government sub-contractors. Most KBZ services can be found on a GSA Contract held by ECAmerica (a division of immixGroup).

Technology Support Services

Planning and DesignMeasurable Value, Rapid ROI•

deployment lifecycle, whether a new or expansion project

• Provide partners with a rapid way to meet demands and be competitive

• A nationwide team with 25 years of expertise, extending your team as needed

A Team of Experts On Hand

initial system scoping, to implementation, to training, ongoing maintenance and optimizations. We ensure that your project, whatever size or stage, is managed by a team of experts including:

• Service Contract Specialists works with your partner to put together the most competitive solution based on your goals and timelines

• Sales Engineers lead early technical discussions, develop draft integration architectures, and complete the initial bill of materials

• Installation Team delivers expert solution design, checking for potential gaps in your and existing network, bill of materials or implementation plan

• On-site Engineers support your implementation from setting up hardware and software, training system admins and users, developing dial plans

• Technical Support Technicians who provide post-sales support to keep your system up and your users happy with 24/7 assistance and proactive administration tools, including remote diagnostics and an online knowledgebase

KBZ also has special services for Federal organizations requiring GSA support, a pool of demo equipment which can be used for proof-of-concepts or trials, and a

interoperability possible.

Page 3: SServices Overview - ScanSource KBZ/media/scansource-kbz-us/... · Services Built for Success Communications and Collaboration technologies, KBZ delivers a unique approach to services

Services Built for Success

Communications and Collaboration technologies, KBZ delivers a unique approach to services which guarantees partner success and customer satisfaction. From early stage assessments, on-site engineering, project management, training, contract management support, and technical

the full lifecycle of deployment, whether a new or expansion project.

A nationwide team with 25 years of expertise, extending your team when you need it

• Pre-sales engineering, account support, and dedicated contract management team help you build a comprehensive solution

• Dedicated project management and installation teams deliver expert solution designs, including network and endpoint assessments

• On-site engineers support your implementation from setting up hardware and software to training users and transferring knowledge

• Post-sales support with 24/7 assistance and proactive administration tools, including remote diagnostics and an online knowledgebase

• maintenance services make adopting video easy without the large, up-front investment

Summary of Services

PLANNING AND DESIGN SERVICES

solution design, implementation steps, existing and new hardware viability

Customer Network ReviewNetwork Architecture DesignMass Endpoint Architecture Design

IMPLEMENTATION SERVICES Ensure an on-time, on-budget deployment with expert on-site services that enable your administrators and users and achieve your program goals

InstallationSoftware ManagementDial PlansTraining

OPERATING SERVICES Ensure maximum system uptime and usability with services that make

Cisco Branded ServicesZCare Technical and Contract SupportZCare Managed Service Program

OPTIMIZATION SERVICES Increase the return on your system investments by continuously adding

VCS (Video Communication Server) OptimizationTMS OptimizationVCS Clustering

ROI AND COLLABORATION SERVICES Ensure ongoing success of every system through greater user adoption and satisfaction with expanded features, applications and functionality

Usage and AdoptionBYOD ConsultationNew Service Introduction

Grow Your Business with KBZAs a KBZ Partner, you can compete and win in new areas of business without making major

act as an extension of your team, delivering engineering, sales, and support resources with

sector, education and healthcare.

KBZ also has a complete Government division with dedicated sales, engineering, and service resources. KBZ works closely with Cisco to supply product and services to several Federal, State, and Local Governments, as well as many government sub-contractors. Most KBZ services can be found on a GSA Contract held by ECAmerica (a division of immixGroup).

Technology Support Services

Planning and DesignMeasurable Value, Rapid ROI•

deployment lifecycle, whether a new or expansion project

• Provide partners with a rapid way to meet demands and be competitive

• A nationwide team with 25 years of expertise, extending your team as needed

A Team of Experts On Hand

initial system scoping, to implementation, to training, ongoing maintenance and optimizations. We ensure that your project, whatever size or stage, is managed by a team of experts including:

• Service Contract Specialists works with your partner to put together the most competitive solution based on your goals and timelines

• Sales Engineers lead early technical discussions, develop draft integration architectures, and complete the initial bill of materials

• Installation Team delivers expert solution design, checking for potential gaps in your and existing network, bill of materials or implementation plan

• On-site Engineers support your implementation from setting up hardware and software, training system admins and users, developing dial plans

• Technical Support Technicians who provide post-sales support to keep your system up and your users happy with 24/7 assistance and proactive administration tools, including remote diagnostics and an online knowledgebase

KBZ also has special services for Federal organizations requiring GSA support, a pool of demo equipment which can be used for proof-of-concepts or trials, and a

interoperability possible.

Page 4: SServices Overview - ScanSource KBZ/media/scansource-kbz-us/... · Services Built for Success Communications and Collaboration technologies, KBZ delivers a unique approach to services

Who is KBZ?Founded in 1987 by Kenneth B. Zorzi, KBZ celebrates 25 years of excellence in the industry. Specializing in the latest Cisco TelePresence, Video, Collaboration and

and dedication to partner success is the cornerstone of

where high tech meets high touch.

KBZ Communications is a Cisco Distribution Partner.

Services Overview

ExpertiseAward-Winning Distributor

With over a decade of TelePresence sales, service, and installation no one knows the complete Cisco TelePresence solution like KBZ – Cisco's largest telepresence distributor, Cisco Americas Collaboration Distributor of the Year 2014, and Cisco Video Distributor of the Year 2011.

Contact Ussales: 215-348-9481toll-free: 855-522-2066tech support: 888-492-2734email: [email protected]

2003 South Easton Road, Suite 308, Doylestown, PA 18901Phone: 215-348-9481 | www.kbz.com

Cisco Authorized DistributorKBZ is a best-in-class Cisco exclusive distributor with

in video and collaboration technologies.

• Extensive Partner support from pre-sales through maintenance

• Comprehensive in-stock inventory, ready to ship

• Multi-million dollar pool of demo equipment

• Competitive pricing and loyalty program, including free shipping

• Exceptional response times and technical knowledge

Video Test NumbersH.323 Test Units:IP: 76.74.100.40 for 3000MXPIP: 76.74.100.41 for 6000MXPIP: 76.74.100.43 for C20

ISDN Test Unit: 215-489-9160

SIP Test Units:[email protected]@[email protected]

KBZ Directory:76.74.100.25 or [email protected]

over 25 years of excellence in the industry, specializing

Who is KBZ?Founded in 1987 by Kenneth B. Zorzi, KBZ celebrates 25 years of excellence in the industry. Specializing in the latest Cisco TelePresence, Video, Collaboration and

and dedication to partner success is the cornerstone of

where high tech meets high touch.

KBZ Communications is a Cisco Distribution Partner.

Services Overview

ExpertiseAward-Winning Distributor

With over a decade of TelePresence sales, service, and installation no one knows the complete Cisco TelePresence solution like KBZ – Cisco's largest telepresence distributor, Cisco Americas Collaboration Distributor of the Year 2014, and Cisco Video Distributor of the Year 2011.

Contact Ussales: 215-348-9481toll-free: 855-522-2066tech support: 888-492-2734email: [email protected]

2003 South Easton Road, Suite 308, Doylestown, PA 18901Phone: 215-348-9481 | www.kbz.com

Cisco Authorized DistributorKBZ is a best-in-class Cisco exclusive distributor and Cisco

in the industry, specializing in video and collaboration technologies.

• Extensive Partner support from pre-sales through maintenance

• Comprehensive in-stock inventory, ready to ship

• Multi-million dollar pool of demo equipment

• Competitive pricing and loyalty program, including free shipping

• Exceptional response times and technical knowledge

Video Test NumbersH.323 Test Units:IP: 38.98.226.63 for 3000MXPIP: 38.98.226.64 for 6000MXPIP: 38.98.226.65 for C90IP: 38.98.226.66 for C20

ISDN Test Unit: 215-489-9160

SIP Test Units:[email protected]@[email protected]

KBZ Directory:38.98.226.50 or [email protected]

2003 South Easton Road, Suite 308, Doylestown, PA 18901

Phone: 215-348-9481 | www.kbz.com

Toll Free: 855-522-2066

Your Time is NowWhether you’re an experienced Cisco Partner or a new Cisco Reseller, we’ve got your back.

Cisco has made it easier than ever to sell its revolutionary technology and KBZ provides the tools you need to succeed – including full onboarding support and readiness programs – like our Z90 Partner Enablement Program.

KBZ Partners are championed by a dedicated sales manager throughout the sales process to assist you with things like:

• Sales presentation support with customers

• Customized live or virtual product demonstrations at a Cisco, Partner or Customer site

• Free registration to KBZ’s Video Communications Server (VCS) – allowing seamless video calls outside the firewall with high security

About KBZFounded in 1987 by Kenneth B. Zorzi, KBZ is a premier

the latest Cisco TelePresence, Collaboration and Unified Communications technologies, our personal attention and dedication to partner success is the cornerstone of our business. KBZ is a di�erent kind of distributor – we’re where high tech meets high touch.

Contact Ussales: 215-348-9481toll-free: 855-522-2066tech support: 888-492-2734email: [email protected]

KBZ is a Cisco Distribution Partner.Copyright ©2014 KBZ Communications 050214

Cisco Authorized Distributor and Cisco Americas Collaboration Distributor of the Year. Specializing in