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SRJC CLOUD-BASED EMAIL ADOPTION
December 2013
Outlook Office 365
• Email cloud design overview• Why the cloud?• The evaluation process• Office 365 Advantages and Challenges• Features• Q&A
Why the Cloud?
• Inability to meet new demands• Requests for more storage• Needs for refocus on our core business• Learning from our peers• The emergence of effective/efficient
subscription-based technologies• Power generator Vs. PG&E• Whatever happened to your photosmart printer? • Security, Privacy, Compliance Concerns
Evaluation Study (Started Nov. 2012)
• Microsoft Initiated Changes– Free support for implementing the pilot ($40K)– Added support for Cisco Unity (Voicemail)
• Google Initiated Changes– End of support for Google Sync• Which ends Microsoft Exchange ActiveSync (EAS)
protocol for accessing Gmail, Calendar, and Contacts
– Scaled back the Google Apps for Education support
Office 365 Advantages and Challenges
O365 Implementation Advantages
• User familiarity with product• User migration experience– Minimal disruption– Minimal user training required
• Microsoft Technical Support• Leverage Microsoft Campus Agreement– Single licensing entity
• Unified Communication with Cisco Unity
O365 Implementation Challenges
• Some system software upgrades required• Apple/Mac issues– Some calendar management inconsistencies observed– Some synchronization delays observed
• Password management through Outlook Web Application
• Only applicable during migration– Calendar management– DL management– Public Folder management
Current Office 365 Email Users (211 total)
Faculty48%
Classified31%
STNC2%
Managment15%
Foundation1%
guser2%
gresource2%
Faculty Classified STNC Managment Foundation guser gresource
Generic Email Migration ProcessUser Creates request via IT
websiteHardware
ready?
YesNo
Upgrade Hardware
Operating System ready?
YesNo
Upgrade Operating
System
Schedule Upgrade and Implement
Migration includes:• Moving all PST files to the cloud• Configuring display options• Training users
Features
• Security, Privacy, & Compliance Concerns
• The interface: Outlook, Calendar, Contacts/People
• SkyDrive Pro (equivalent of GoogleDocs)
• The sites – social networks
• Lync2013 – Unified Communication Platform
Q&As