Squad health check for Service Desk teamsversion 1, march 2019

• Created by Jonas Carlsson, march 2019• Based upon the squad health check model by

Henrik Kniberg & Kristian Lindwall. Graphic design by Martin Österberg

• This is updated ”awesome cards” more suited for service desk teams

• Read more about squad health check at: https://labs.spotify.com/2014/09/16/squad-health-check-model/

• This work is licenced under Creative Commons Attribution-ShareAlike.

Delivering ValueWe deliver great stuff! We're proud of it and our stakeholders and customers are really happy.

We deliver crap. We feel ashamed to deliver it. Our stakeholders hate us.

AutomationWe have automated a lot of our process to be able to focus on the important issues

All our processes are manual, no (almost) automation

FunWe love going to work and have great fun working together!

Boooooooring...

Communication

We’re excellent at communicating. All our customers and stakeholders are aware of what’s happening all the time.

We barely communicate at all with our customers and stakeholders. They are not updated on their issues

Learning

We're learning lots of interesting stuff all the time!

We never have time to learn anything.

Mission

We know exactly why we are here and we’re really excited about it!

We have no idea why we are here, there's no high lever picture or focus. Our so called mission is completely unclear and uninspiring.

Pawns or PlayersWe are in control of our own destiny! We decide what to do and how to do it.

We are just pawns in a game of chess with no influence over what we do or how we do it.

Speed

We get stuff done really quickly! No waiting and no delays.

We never seem to get anything done. We keep getting stuck or interrupted.

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Suitable Process

Our way of working fits us perfectly!

Our way of working sucks!

Support

We always get great support and help from other teams when we ask for it!

We keep getting stuck because we can't get the support and help that we ask for.

Teamwork

We are a totally gelled super- team with awesome collaboration!

We are a bunch of individuals that neither know nor care about what the other people in the squad are doing.

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