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Spurring Innovation in Public Service Spurring Innovation in Public Service

Delivery in BangladeshDelivery in Bangladesh

Begum Shamsun NaharBegum Shamsun Nahar

Director (Post)Director (Post)Ministry of Post & TelecommunicationsMinistry of Post & TelecommunicationsGovernment of the PeopleGovernment of the People’’s Republic of Bangladeshs Republic of Bangladesh

Presented by :

Bangladesh : a brief overview

Bangladesh: Basic Facts

Geographical Geographical

LocationLocation

Bangladesh: Basic FactsBangladesh: Basic Facts

between 20between 20°°34 ' and 2634 ' and 26°°36 ' north 36 ' north

latitude and between 88 latitude and between 88 °°01 ' and 01 ' and

9292°°41 ' east longitude 41 ' east longitude

North: India North: India

West : India West : India

East : India and MyanmarEast : India and Myanmar

South: Bay of BengalSouth: Bay of Bengal

Basic Country data-Bangladesh

Area 147570Km

Populations 143.448 millions

Annual Population Growth Rate 1.9%

Urban Population 33.5%

Life Expectancy at Birth 63 yearsLife Expectancy at Birth 63 years

Adult literacy Rate 41.1

Population Density 1004 per Km

Per Capita Income US$ 476

GDP Growth Rate 6.63%

Share in GDP (%)

Agriculture – 22.86,

Industry and Retails

– 30.25, Services –

46.89

Basic Country data-Bangladesh (Cont’d..)

Governmental

system

unitary form of government, Organs of the

Republic - the legislature, the judiciary

and the Executive

Administrative

42 Ministry & 12 Division

6 Divisions, 64 districts, 507 Upazilas, 4,484

setup Unions and 87,319 villages

Climate

• topical monsoon–having Winter (November–February)

• Summer (May–June), Monsoon (July – October)

• Average Winter temp (Max 29°C Min 11°C )

• Average Summer temp (Max 40°C Min 21°C)

• Monsoon Rainfall - Lowest 340mm. Highest 964 mm

• Humidity - Highest 99% Lowest 36 %

Public Service of Bangladesh

In BriefIn Brief

Manpower - Civil Officers &

Employees

� Secretariat- 12146

� Departments/Directorate-813536

� Autonomous/Corporation-360523� Autonomous/Corporation-360523

� Total-1186205(1.18 million)

� Officers & Employee Ratio 3:9

Challenges in Public Service

Delivery

� Poor Transportation Facilities

� Extreme Poverty

� Typical Service Delivery Channel� Typical Service Delivery Channel

� No Incentive for Govt. Officials

� Traditional Approach

� Unwillingness to accept changes

Challenges (contd….)

� Lack of awareness about power of ICT

� No Reward for PSD Innovation, and every Risk

� Little Demand from Citizens for improvement

� Lack of IT infrastructure

� Lack of legal / regulatory framework

� Inadequate Capacity of the Govt, Officials for

QSD

(ational ICT Policy

Drafted in 2006, yet to be enacted.

Major Goals

� Training and Human Resource development

� ICT Infrastructure

� Research and Development of ICT

� ICT Industry

� e-Commerce

� e-Govt

� Legal issues

� Regional and international cooperation

(ational ICT Policy(contd..)

Major Strategies

� Initiate small-scale pilot e-Governance project

� Initially focus on citizen centric services

through interactive websitethrough interactive website

� Initially focus on automatic government

functioning

� Focusing on building human capacity for e-

Governance

� Training

Recent Trends for Improved PSD

� Cutting cost & bringing higher efficiency

� Improving Quality of Services

� Introducing Easier, Round the clock � Introducing Easier, Round the clock

access to services

� Launching new services in keeping with

demands of the time

� Greater Participation of the citizens in

policy and decision making

The Quick Win Push

� Through joint coordination of Chief

Advisors Office, Cabinet Division &

M/O Establishment

� Every ministry/Division (Over 50)

identified one service to be

delivered electronically

The Quick Win Push-Services

� Online viewing and printing of long and short PDS

� Vessel tracking system for increased security of

fishermen

� Interactive dialog box for citizens participation for

monitoring project statusmonitoring project status

� Online monitoring system for collection and disbursement

of Foreign Aid

� Management and Training through Video Conferencing

� Online submission of Vat Registration in NBR

� District Libraries connecting Bibliography database of all

libraries with the Ministry Website

Quick Win-Services(contd..)

� Online land appeal case status check system

� GPS based dissemination of Digital Hydrographic Navigation Charts to

inland waterway pilots

� Monitoring of distribution of allowances to destitute women and widow

allowances

� Community based information services centre for farmers

� Cyclone Warning dissemination applying DTH (Direct to Home)

technology

� Computerized File and Record Management system

� Passengers Information Service for Bangladesh Railway

� SMS based Land Phone bill payment system

� BPATC Online e-Desk

� Early warning dissemination through cell broadcasts

Quick Win-Services(contd..)

� Developing a website for Land Reform Board

� Online Titas Gas bill payment

� e-Procurement system

� Online job Bank� Online job Bank

� SMS based voter information

� Modernization of toll system

� Strengthening national tourism facilities

� City Corporation citizen help centre

� A central database of all commodity prices for easy

monitoring

Quick Win-Services(contd..)

� Online registration and work permit for foreign investor

� Online processing of environmental clearance certificate

� Website with tourism local handicrafts information

� Computer based project planning and resource allocation � Computer based project planning and resource allocation

system

� Database of all agriculture projects

� Electronic Science and Technology Grant Management

System

� Online processing of grants for religious institutes

The Quick Win Push-achievement

� Created widespread enthusiasm

� Sustainability expected

� Preferred Model – Public Private � Preferred Model – Public Private

Partnership

ICTs Addressing the Challenges of

PSD

� Allowing Citizens to access

information through mobile phone,

internet, Television Talk Show

� Payment of Utility Bills

electronically

Barriers to leveraging ICTs

� Very little willingness of Govt. Officials

� Little incentive to bring true innovation

� ICT Act 2006 still wait enactment

� Digital Signature is not legally acceptable yet

� No Legislation for small electronic fund transfer

through mobile phone

� Absence of electronic payment gateway

Lessons Learnt & (ext Steps

� Incentives for change

� Capacity Building

� Personal Management Reforms� Personal Management Reforms

� e-Governance Focal Points

� Citizen Charter and Customer-centricity

� One-stop Shops

� Public Private Partnership

THANK YOUTHANK YOU