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SPS Presents: “Lync-ing” your Avaya environment
Pacific Northwest Chapter Meeting
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Summary
Solutions
Approach
Multi-vendor Systems Integrator
Global Solution Focus Unified Communications & Collaboration
− Multi-vendor Integration− Video Conferencing & Telepresence− Session Management applications
Contact Center− Plus related applications
Managed Services and Cloud − Tactical− Staff Augmentation− Cloud offers for voice and Video solutions
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Summary
Solutions
Approach
History Over 24 years of profitable growth
− Stable management team− Highly skilled employee base− Established partnerships− Commercial & public long-standing customers
Court Square Capital Partners – 2011− Accelerate growth curve
System & process alignment Continued investments Significant repeat revenue Service reliability
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Summary
Solutions
Approach
History700+ Team Members400+ Technical Resources30+ states
2005
2006
2007
2008
2009
2010
Spenser CommunicationsConsultedge
DigiVoice
PhonExtra
GEE!Communications
2011 2012
Imagine Technologies
Jones Communications Providea Conferencing
1988
Comprehensive Offers
Consulting and Cloud
Geographic Reach
Solution Focus
Technical Competency
Repeatable Processes
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Summary
Solutions
Approach
27 offices in the US, plus Global Reach
Key Market Drivers
Systems Integration
BYOD (Bring Your Own Device)
Mobility
Desktop Video
Ease of use
Click-to-Communicate – OCS, Lync, Smart TagsClick-to-Communicate – OCS, Lync, Smart Tags− Click to Call, Click to Conference, Click to VideoClick to Call, Click to Conference, Click to Video
Presence Integration and FederationPresence Integration and Federation
Voice Messaging – TUIs, GUIs, VUIs and MWIVoice Messaging – TUIs, GUIs, VUIs and MWI− Outlook, Internet Explorer, Exchange, PDA, Voice Rec, Speech to TextOutlook, Internet Explorer, Exchange, PDA, Voice Rec, Speech to Text
Audio / Web ConferencingAudio / Web Conferencing− Scheduling in Outlook*, Integration into Live MeetingScheduling in Outlook*, Integration into Live Meeting
““Video as an extension of a Phone Call” – Room and PersonalVideo as an extension of a Phone Call” – Room and Personal− With CAC, Bandwidth Management, Coverage PathsWith CAC, Bandwidth Management, Coverage Paths
Mobility – Single Number, Single Mailbox, Corporate Directory, VIP List, Simul-Mobility – Single Number, Single Mailbox, Corporate Directory, VIP List, Simul-Ring, Graphical Mobile ClientRing, Graphical Mobile Client
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Integration of Integration of Avaya Avaya andand MicrosoftMicrosoft….….
Avaya integrated with Microsoft OCS
Office Communicator client, Avaya Communications infrastructure− Click to Call from Buddy list, web phone numbers, Smart Tags, email header & body − Mid Call Control − Toast pop up on incoming call (Answer, Divert Call)− Aggregated IM and Phone Presence− Company dial plan and E.164 numbers supported− Utilize OCS Sign in
Client Side API integration− Requires OCS 2007 R2 Standard CAL only
Supported on:− Avaya Aura CM 5.2+− CS1000 (Phone Mode) using ACE 2.3.2− OCS 2007, Enterprise and BPOS (Cloud)
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Preserves user experience• Click-to-call, telephony/video presence, multi-call
handling• Choice of Calling Modes• Escalate from IM to Avaya voice / video call• Lync sign-in, simple install• Mid Call Control (Release, Hold and Retrieve, DTMF,
Transfer and Conference)
Client-side integration• No Lync voice licenses or devices• Uses Lync Client SDK
Multi-platform support• On-premise & Office 365 options• Avaya Aura® CM • CS 1000 (with ACE 6.2 FP1) • CS 1000 with Collaboration Package New• IP Office (phone) New
Extends to Microsoft stack• Click to Call from Office, Outlook, and IE
Avaya integrated with Lync 2010
Desktop Experience - Lync Integration
Click to Call from Internet Explorer
Click to Call from Office Suite
Click to Call from Outlook
Call presented in Lync conversation window
Click to Join or Host Conference from Outlook
Mode SelectionDeskphoneComputer Other Phones
Share My Bridge (Any Bridge)
NEW
Message Waiting Indicator
NEW
Call Forward Indicator
NEW
Avaya Settings
Start Voice call
Improved
Additional Contact
numbers
Lync Presence
Avaya Publishes busy - In A Call
Status
Avaya integrated with Lync 2013
(ACA 6.3 Dec 2013)
04/18/23
Message Waiting SIP client Video SRTP Citrix VDI Voice
“Look Ma, no VPN”
Avaya integrated with Lync 2013
(ACA 6.3 Dec 2013)
Avaya Aura® Suite Licensing
Foundation SuiteFoundation Suite
Avaya AuraCM,SM, SMGR
Avaya Aura Presence
Flare for PC
Voice
CMMessagingMS Lync
Plug in ACA w/ Video
ACEACE 6.2
Mobility SuiteMobility Suite
Avaya AuraCM, SM, SMGR
Avaya AuraPresence
Flare for PC
CMMessaging
MS Lync Plug in ACA w/ Video
ACE
ACE 6.2
One-X Mobile/
SIP/iOS/CES
Flare for iPad
Voice
AvayaSBCE Avaya Aura
Messaging
Collaboration SuiteCollaboration Suite
Avaya AuraCM, SM, SMGR
Avaya Aura Presence
Flare for PC
CMMessagingMS Lync
Plug in ACA w/ Video
ACE
ACE 6.2
One-X Mobile/
SIP/iOS/CES
Flare for iPad
Voice/Web/Video
AvayaSBCE
Scopia /user * Desktop & Mobile
Avaya Aura Conferencing (Audio/Web/Video)
Avaya AuraMessaging
Optional a-la-carte Conferencing or Scopia (/port)
Optional a-la-carte Conferencing or Scopia (/port)
Optional Video Room connectivity
* per-user Scopia ships FQ3
one-XCommunicator
w/Video
one-XCommunicator
w/Video
one-XCommunicator
w/Video
EC500
EC500
Mix & Match per user across the enterprise
AAC7 will stream Video for the
Active speaker
Click to call, Escalated to AAC7 Web
Avaya Aura Conferencing 7
Market Trends
Mobility and Collaboration are Changing
48% of EnterprisesDeployed VC Rooms Only 28% Used
60% UC growth rate driven by personal/mobile video
40% employees spend >20% of time away from desk
80% Fortune 100 deploying iPhones/iPads
of enterprises expect to integrate desktop/mobile video with rooms
Over
• Unified Communications for Video Conferencing
• Enables Mobility
• Connects Disparate Video systems
• Converts Proprietary Video Systems (MSFT)
• Connects Room & Desktop Video
• Supports the Enterprise Desktop Video Trend
Click to Video - Disparate Room systems and clients
H323 Device
Avaya Aura® CM 6.2
Avaya Aura® Session Manager
TDM Device
Avaya Microsoft Lync
Integration
Desk Phone, Other Phone and Computer Mode
Avaya Aura CM (H323)
MicrosoftLync 2010
Avaya Client Apps Desktop Communications Enablement
(Outlook, Office, Web Browser) Add-in
Avaya one-X®(H323)
Radvision
SIP
Room Video System
SIP
SIP
Actual 5 party conference call on Radvision Elite with users from:
– Lync Click to Call Integration (PIP)– One X Communicator– Scopia Desktop client – Radvision XT 5000– Polycom HDX 7000
Click to Video, Escalated to Multipoint
Rad client (Scopia) - So easy, (my) Mom can do it
• Mom installed and launched Scopia from an email invite
• Scopia video call was running in about 5 minutes
• Mom is far from a PC Savvy user
• Net new install was done with no local help
Mom claimed it was so easy, “Even a VP can do it”
SPS Advantages 181 Video Specialists
− Who know multi-vendor video
Solutions to include premise based, hybrid & true cloud− Hosted Equipment and Data connections
24 X 7 Support for Total Solution− Specialized 24X7 Video NOC− For Every Customer - 5 minute Rule!
Multivendor Video Certifications − Pre & Post Sale
Success Stories
Immersive Telepresence− SPS is deploying the first Immersive RADVISION
Desktop Video Conferencing− Thousands of customers
Infrastructure – MCU & Gatekeeper
HD Conference Rooms with Control systems− SPS has deployed 10,000+ Video rooms (and counting)
International Deployments
Actual Deployments
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A taste of
THANK YOU!
300 Littleton Road, Parsippany, NJ 07054 www.spscom.com 888.777.7280