Sprint Enterprise Messenger Android User Guide 1 0 4

7/23/2019 Sprint Enterprise Messenger Android User Guide 1 0 4

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Sprint Messaging Gateway – Enterprise Messenger User Guide

SPRINT ENTERPRISE MESSENGER ANDROID USER GUIDE

Version 1.0.4



Table of Contents

Overview ...................................................................................... 1

Download ..................................................................................... 2

Upgrade versions via Google Play .............................................. 2

Sign Up ........................................................................................ 3

Application Menu ......................................................................... 5

The Popup Window ..................................................................... 6

Conversation Styles ..................................................................... 7

Compose Messages ..................................................................10

Message Options .......................................................................11

Long Message Reassembly ......................................................12

Auto Forward to SMS or Email ..................................................13

Multichoice Messages ...............................................................14

Working with Contacts and Groups ...........................................16

Settings ......................................................................................20

Applications Settings .................................................................21

Quick Text Settings ....................................................................23

CMAS Alerts ..............................................................................24

Custom Style ..............................................................................25

Conversation list settings ...........................................................26

Message list settings .................................................................27

Notification Settings ...................................................................28



S P R I N T E N T E R P R I S E M E S S E N G E R U S E R G U I D E

1

Overview

Sprint Enterprise Messenger is an Android application that provides aneasy-to-use native SMS client application with integration into Sprint'sEnterprise Messaging Gateway

The Sprint Enterprise messaging application was specially designed tosupport features not available with the OEM native messaging application:

Provides multiple conversation styles, appearance and uniquepop up notifications

Supports the reassembly of SMS messages where the originalmessage is delivered as segmented SMS messages

Provides Reminder notifications of unread SMS and MMSmessages as often as you like

Specially identifies and presents enterprise messages in a singlethread

Supports replies to SMS callback numbers and phone numbers

in the text of SMS messages

Supports Multichoice Response messages allowing users toselect and send specific replies for these special messages

Supports the ability to auto forward SMS and MMS messages

Provides ability to use messaging as a collaborative tool (groupmessaging)

The application can be downloaded for a 30 day free trial, afterward it willbe billed $1.99 monthly to your Sprint bill




2

Download

You can download the application from the Google Play market, using thefollowing link: https://play.google.com/store/apps/details?id=com.tm.mms

Or by searching directly from your Android device on Google Play; searchfor “Sprint Enterprise Messenger” to get immediate access to theapplication for download

Once you’ve installed the application, the Sprint Enterprise Messenger willappear on your Android desktop

Upgrade versions via Google Play

It is highly recommended to keep the ‘Allow automatic updating’ checked inorder to receive future updates of the application.

Keepautomaticupdatingchecked

https://play.google.com/store/apps/details?id=com.tm.mms







3

Sign Up

The Sprint Enterprise Messenger can only be used after you completethe sign up process. When you open the applicationfor the first time you will be asked to sign up. Ascreen will be shown asking you to verify your phone

number.

1. Click Ok to continue to Sign Up2. Verify your phone number is correct - If for some reason your phone

number is not shown or incorrect, please make sure to enter itcorrectly

3. Once you verify the phone number click on the ‘Sign Up’ button

Note: You must be aSprint subscriber to usethe application

2. Verify yourPhone number

3. Then clickSign Up

1. Click OK



4

4. Please wait for the process to complete

Note:

After the sign up process is complete you can use the application for a 30

day free trial, afterward it will be billed $1.99 monthly to your Sprint bill.

If you decide to cancel your subscription you can do so from the ApplicationSettings menu. Select ‘Press to deactivate the application’.

4. Wait tillthe processcompletes



5

Application Menu

To open the application main menu, please use the default application

menu button while you’re viewing the message threads.Note: Depending onyour device manufacturethis button may appeardifferently on somedevices

The ApplicationMenu button



6

The Popup Window

The popup window allows immediate notification for incoming messages aswell as the ability to quickly respond to messages

* Smiley – Allows immediate insertion of a smiley

* Templates – Allows immediate response from a pre-definedtemplate

* Speak – Allows you to record the message and convert to text

* Add to Contacts – Allows you to easily add the sender to youraddress book

* Read – Read the message (Text to voice)

The Popup allows immediate notification for incomingmessages as well as quick response

Note:Notifications

Bar alsoshows

indication



7

Conversation Styles

The Sprint Enterprise Messenger allows you to select differentconversation styles for your messages depending on your

preferences. There are currently three styles from which to choose:

1. Standard Android Style: Main message list with Sent, Receivedand Draft messages in one screen for each destination



8

2. Bubble Style: Main message list with Sent, Received and Draftmessages in one screen for each destination

3. List Style with separate Inbox, Outbox, Sent Items and Drafts



9

You can switch between Conversation styles from the settings:

Settings > Custom Style > Message list settings > Conversation

style

Select the Conversation style

Your messages will now be displayed in the style you selected



10

Compose Messages

To compose a new message click on the ‘+’ at the top right corner of themessage list screen:

This will open the ‘New message’ window:

Address the message by entering in the destination(s) manually or byselecting from the phone Contacts ‘+’ in the ‘To’ field.

In addition to typing the message you can dictate the message using

speech to text conversion by pressing the icon.

If you wish to add attachments press on the icon. Attachments canpictures, videos, audio, slideshows, applications, appointments,contacts or location coordinates. The message will be sent as an MMSor SMS depending on the type of attachment.

You can also ‘ Add subject’, ‘Insert quick text’, or ‘Discard’ the messagefrom the ‘Settings’ menu.

Press ‘Send’ to send the message.



11

Message Options

When you receive messages you can access special reply, forward andcall options for each message. Long press on the specific message to

access the ‘Message Options’ menu.

Options Section Description

Reply Send reply to sender of specificmessage, e.g. specific EMG short

codeReply with original message Include the original message text in

the replyForward Forward the message to a new

address. Can also select fromaddresses in the text of themessage or the callback number

Send Send a message to addresses inthe text of the message or thecallback number

Call Make voice call to number in thetext of the message or the callback

number Add to Contacts Add addresses in the text of the

message or the callback number toyour phone Contacts

Listen Listen to the message via text tospeech software translation

Save quick text Save message text to your ‘quicktext’ list

Copy message text Copy message text for pasting into



12

a new messageLock / Unlock message Prevent message from being

deletedView message details View message type, sender and

date / time receivedDelete message Delete individual message

Long Message Reassembly

When a text message longer than 160 characters is sent to the mobilephone, the message is delivered in multiple 160 character segments.

The Sprint EMG client is capable of reassembling the multiple segments fordisplay as one long message.

Settings > Application settings > Message reassembly

Click the check box to the right of ‘Message reassembly’ to activate thisfeature.

Sample without reassembly:



13

Sample with reassembly:

Auto Forward to SMS or Email

The Sprint EMG client lets you auto forward the messages you receive toanother phone or to an e-mail address.

In order to enable, please go to Settings Application SettingsEnable Auto forward, and activate this feature.

Then go to Settings Application SettingsSet Address and supply eithera phone number or an e-mail address to auto forward messages to andpress OK. (Note the application will auto detect if this is an e-mail or aphone number)



14

After clicking ‘OK’ messages you receive will automatically be forwarded tothis destination.

Multichoice Messages

Users of the Sprint EMG SNPP and WCTP interfaces are able to sendmultichoice messages requesting the recipient to select a specific replyto be sent back to their system. The Sprint Enterprise Messenger letsthe recipient select and send the reply from the ‘Message options’ list.

The reply choices are presented at the top of the ‘Message options’ list:



15

Press on the desired reply to send it back to the originator.



16

Working with Contacts and Groups

The Sprint EMG client lets you address messages to individual contactsand groups. The Contacts and Groups can be from the mobile phoneaddress book or can be created from the EMG client while addressing amessage.

In the New Message window press the ‘+’ in the ‘To’ field to open the list ofexisting contacts and groups.



17

Select the contacts and groups for the message

If a Contact has more than one destination type you will be prompted toselect the specific destination.

When done pressing the handset Back ( ) button to display all theselected Contacts and Groups in the message ‘To’ field. Finish composingyour message and press ‘Send’.



18

New Contacts can be added to the address book via the phone addressbook or by long pressing on a message and selecting ‘Add to Contacts’from the pop-up screen.

New Groups can be added or deleted to the address book via the phoneaddress book or selecting ‘Add new group’ from the Settings in the EMG‘Groups’ tab



19

Enter the name of the new group in the pop-up window to add the newgroup name to the list of Groups

Select the group from the groups list to open the group window. Select ‘Addcontact’ from the Settings menu. This will open the ‘Contacts’ list. Select thecontacts for the group. If a Contact has more than one destination type youwill be prompted to select the specific destination. When done pressing thehandset Back ( ) button to display all the selected Contacts in the group

window. Press the handset Back ( ) button again to return to Contacts list



20

Settings

The settings page allows you to configure the application options fornotifications, appearance and other advanced features.

To open the settings pages, open the application menu bar (see ApplicationMenu) and then click Settings

You will see the following screen:

Settings Section DescriptionApplicationSettings

Controls the different application settings (see Applications Settings)

Custom Style Controls the application appearance settings(see Custom Style)

NotificationSettings

Controls the application notification settings (seeNotification Settings)

Open theSettings



21

Applications Settings

Settings Section Description

Storage SettingsDelete old messages Set if you like to delete old

messages as the limit as set on‘Text message limit’ andMultimedia message limit arereached

Text message limit Define the text message limit,default is 200

Multimedia message limit Define the text message limit,default is 20

Text Message (SMS) SettingsQuick Text Settings (see Quick Text Settings) Message reassembly Click to enable reassembly of long

message segments

Multimedia Message (MMS)settingsSet MMS message priority Click to choose settings the MMS

priority either as High or NormalMMS size limit Click to set the limit of MMS

message – default is 300K , youcan set any value from 100K to5MB

Auto Retrieve Opt-in to automatically receive



22

messages(=default is opt in)

Roaming auto retrieve Opt-in to automatically retrievemessages while roaming (=default

is opt out) Short CodeEnable short code Opt in to enable grouping of EMG

messages into one conversationEdit short code Edit the short code name

(=default is EMG) ForwardEnable auto forward Opt in to enable auto forwarding of

messages either to E-mail or asSMS

Set address Set the phone number for the SMS

forwarding or the e-mail addressCMAS AlertsReceive CMAS Alerts (see CMAS Alerts) Issue ReportsIssue a report Issue a report of a bug to the

developers. Click OK and anautomatic report will be generatedand sent to the developers



23

Quick Text Settings

The quick text settings allow you define a default text message for quickreply.

You can click Add to add more quick texts, Delete or Edit quick texts



24

CMAS Alerts

CMAS alerts are used to provide information about an emergency situationfrom government, weather or other agencies. Please make sure your phoneis capable of receiving CMAS alerts to use this feature. If your phone iscapable then by checking any of the selections below, your phone willreceive these types of CMAS alerts

SettingsSection

Description

Presidential Presidential – This CMAS alerts is always on andcannot be changed

ImminentThreat -Extreme

An imminent threat emergency alerts such as anobserved tornado or hurricane

Imminent

Threat -Severe

An imminent threat emergency alerts such as

tornado or hurricane is likely

Amber An emergency alert of an endangered, abducted ormissing child

CMAS Test Receive Test CMS alerts, no real emergencyHelp Show quick help about CMAS alerts



25

Custom Style


Skin Choose a skin for the application – Regular orone of 2 Sprint skins

Conversation listsettings

Manage conversation list style (seeConversation list settings)

Message listsettings

Manage message listing style (see Message listsettings)



26

Conversation list settings


Display contactpicture

Choose whether to display a contact pictureor not on the conversation list

Use default font Check this to use the default fontContact font Disabled if ‘Use default font’ is enabled,otherwise you can choose click to choosefont name, color, size and style



27

Message list settings


Edit your signature Click to add or edit a signature for messagesConversation Style Click to choose a conversation style –

Android – messages will appear as default Android threadsBubble – messages will appear in bubble(iPhone style)List – A list view - a flat view of all messages(not accumulated to threads)

Display contactpicture

Disabled if ‘Use default font’ is enabled,otherwise you can choose click to choosefont name, color, size and style

Incoming font Choose font name, color, size and style forincoming messages

Outgoing font Choose font name, color, size and style for

outgoing messagesEdit box font Choose font name, color, size and style forthe popup messages



Notification Settings


Enable popup Opt-in to enable popup notifications whenyou receive messages

Popup settings Click to customize the popup options, i.e.Mark messages as read when close popup,show popup even when phone screen islocked or show character counter in popupwhen typing a reply

Notifications Opt-in to allow the display of messagenotifications in the phone Notifications bar. Itis recommended that you disablenotifications from other messaging apps toavoid getting multiple notifications for eachmessage

Notifications Settings Choose to customize the notifications, e.g.select ringtones and or vibration when youreceive messages, enable reminders formessages that you haven’t opened

EMG Reminderssettings

Choose to set specific notification soundsand reminders for EMG messages

Documents

Sprint Enterprise Messenger Android User Guide 1 0 4