SPORT AND COMMUNITY SERVICES COMMITTEE 3

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SPORT AND COMMUNITY SERVICES COMMITTEE

20 JUNE 20183

PUBLIC TOILET STRATEGY

Tim Dendle | 10/2/1-39 | #5736939

RECOMMENDATION:

It is recommended that Council endorses the Public Toilet Strategy 2018 – 2023 to guide the provision and management of these assets.

EXECUTIVE SUMMARY:

Safe, clean and accessible public toilets at appropriate locations make a practical difference in encouraging visitors and residents to spend time at and enjoy the diverse spaces and places offered by Council.

Council has 82 public toilets across the local government area which cost on average $150,000 to build and $17,000 annually to service and maintain. The absence of a strategic approach to the provision and management of these assets has resulted in a range of issues over time such as:

Inconsistencies in placement, building type and fit out;Variations in service levels (cleaning, opening hours etc);Over provision/under provision; andPoor public perception of safety and cleanliness.

These issues have resulted in increased costs to Council both at the construction phase and across the life of the asset.

The Public Toilet Strategy 2018 – 2023 aims to facilitate a network of well-managed, accessible public amenities that:

1. Supports a diversity of users in a variety of locations;2. Meets specified standards with respect to need, provision (design and build) and

management (servicing and maintenance).

It is recommended that Council endorses the provisions of the strategy to guide decisions relating to these assets in the future.

Agenda – Sport and Community Services Committee 20 June 2018 #5760260

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BACKGROUND:

Whilst the provision of publicly accessible toilets is not solely the responsibility of Council, they are certainly an accepted and sometimes expected part of community infrastructure. Until now Council has looked at the provision of these assets on a case by case basis which has ultimately led to the following issues:

Increased project costs from multiple designs and different construction finishes;Increased maintenance costs from inconsistent room layouts and fit outs;Increased servicing costs from consumables (varying toilet paper and soap dispensers);Community dissatisfaction (lack of inclusions such as baby change tables, low accessibility, safety concerns);Availability – areas of over provision and areas of under provision; andLack of community awareness of where public amenities are located.

The strategic review of Council’s public toilets portfolio aimed to ensure Council’s planning, investment and operation of public toilets are targeted to meet community needs in a cost effective manner. The strategy has been developed ‘in house’ by the leisure services team.

COMMENT:

Recommendations provided in the strategy intend to achieve the following performance outcomes:

KPA Performance OutcomeSafety The provision of all public toilets must be safe and inviting to use for all members

of the community.Accessibility Public Toilets will be accessible to everyone and well connected to pedestrian

areas and public transport.Availability Public toilets will be provided for public spaces where residents spend extended

periods of time or where high volumes of visitors spend timeServicing and cleanliness (presentation)

The public toilet network will be maintained and serviced so that the community perceives them to be fit for purpose and adequately cleaned.

Build quality and sustainability

Public toilets will be designed to be environmentally sustainable, efficient to manage, easy to maintain and aesthetically appropriate for their setting.

Awareness and Way finding

Residents and visitors are aware of the location of public toilets and can find them easily at all public spaces

Key recommendations within the strategy are summarised below:

1. Needs Assessment Criteria

The first and most important question relating to the provision of public amenities is: “Do we need one?” This should not only be the first question asked when considering new infrastructure but also a fundamental question when reviewing existing facilities. To aid decision making and ensure consistency, a ‘needs assessment matrix’ has been devised. The criteria was developed around the following considerations:

a) Proximity to other public accessible facilities;


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b) Type of demand;c) Length of stay; andd) Volume of use.

A simple assessment against the above will determine if a new request is justified or and existing facility is still appropriate.

2. Classification Structure

“One shoe certainly does not fit all” and therefore a classification structure has been developed to group assets in the network according to common characteristics. These include level of visitation, locational requirements and profile. The relevant classification will influence the design and management requirements of each asset.

3. Design Standards

In accordance with the classification structure, a set of design standards have been developed. A summary of the prominent recommendations is provided below:

Modular All buildings will be modular in nature and (depending on demand) be multiples of single, unisex cubicles

Layout Attachment 1 provides two standard layouts:a) 2 cubicles or less – both are fully accessible according to AS1428b) 3 or more cubicles – at least 1 fully accessible and 1 ambulant

cubicle. Standard cubicles serviced by external basins.Minimum requirements

Aside from the typical fixtures and fittings, all public toilets will be equipped with the following:

CCTV (to external areas)Security lightingBaby change stationFrosted sky lightingSealed sharps binSanitary and nappy binExternal water bubblerInternal and External hose outletsBike rackFloor wasteSolid core door with stainless steel capping and framework

Look and feel Attachment 2 provides some reference examples of successful recent installations. Common features include:

Standard colour paletteRobust, simple, cost effective structural design with skillion roofHigh level of natural lighting, ventilation and air flowFeature timber battens Prominently placed, with good surveillance and accessibility

Sustainability Self-shut off taps, LED lighting, movement sensor lighting, recycled water, water harvesting

Exclusions a) Generally urinals are to be avoided. Exceptions include:Sporting facilitiesWhere peak demand is high and there is more than two cubicles

b) Soap/hand sanitiser provided only in citywide parks or facilities.


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c) Blue lighting – creates an uncomfortable and unappealing environment for the public and is not considered appropriate.

4. Operations and Maintenance

The strategy provides that the critical factors that inform operations and maintenance are as follows:

Value for money – Identifying levels of service that the community need and can afford and develop the necessary funding plans and life cycle costing plans to provide these services;Risk profile – Building assets to be maintained at a safe level and associated signage and equipment to be provided as needed to ensure public safety;Timely delivery of services – Building assets to be maintained in a prompt and efficient manner that provides good value for money, eliminates risk and satisfies customers; andSatisfied customers – Understand community needs and translate these identified needs, expectations and priorities into outcomes that address community requirements and aspirations.

A set of standards and annual servicing regime has been developed in accordance with the classification framework.

5. Promotions and Awareness

As part of the National Continence Program, the National Toilet Map provides information on over 16,000 publicly available toilets across Australia, including accessibility, opening hours and facilities, such as showers & baby change. All of Councils facilities are now up to date on this resource.

In addition, Council’s website and the new ‘My Cairns App’ will provide detailed, up todate information on the availability of these assets.

OPTIONS:

Option 1:

It is recommended that Council endorses the Public Toilet Strategy 2018 – 2023 to guide the provision and management of these assets.


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Option 2:

That Council does not accept the recommendation and adopts an alternative course of action.

CONSIDERATIONS:

Corporate and Operational Plans:

The Public Toilet Strategy is listed as a guiding document in Cairns Regional Council’s Corporate Plan 2017-2022 under Goal 3 (Liveability) and 4 (Community and Culture). However, there are also strong links to Goal 1 (Economy), 2 (Natural Assets) and 5 (Serving the Community).

The outcomes and recommendations of the new strategic plan will inform operational planning over the course of the term.

Policy:

The provisions of the Pubic Toilet Strategy 2018 – 2023 are consistent with Council’s Public Open Space (POS) policy .

CONSULTATION:

Consultation in the development of the strategy has occurred numerous times with relevant internal stakeholders from across Council. Benchmarking and engagement has also occurred with a number of local governments across the country. A peer review of the strategy was undertaken by an external consultant.

A hard copy of the draft Strategy has been left in the Mayor and Councillor’s areas for review. Once adopted, the Strategy will be available on Council’s website.

ATTACHMENTS:

Attachment 1: Standard Modular LayoutsAttachment 2: Reference Examples of Successful Recent Installations

Brett SpencerManager Community Development

Linda KirchnerGeneral Manager Community Sport and Cultural Services


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Attachment 1: Standard Modular Layouts

Plan view of standard cubicle layout

(single or double cubicle facility)

Section view of standard amenities (single or double cubicle facility)

Plan view of standard amenities(3 or more cubicles)

Section view of Standard Amenities (3 or more cubicles)


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Attachment 2 - Reference Examples of Successful Recent Installations

1. City Wide Recreation Park


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2. Destination Park (e.g. Goomboora Park) Major Foreshore Park (e.g. Palm Cove )


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3. District Park, Boat Ramp, Natural Area


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Public Toilet Strategy

Prepared by: Tim Dendle Coordinator Leisure Services #4231333 v7 Last edited: 21/08/2017

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ContentsIntroduction ............................................................................................................................................................................................................................................................... 5

“When you gotta go, you gotta go” ‐ Why do we have public toilets? ................................................................................................................................................................. 5

“Vacant or engaged” ‐ Why do a strategy? ............................................................................................................................................................................................................ 5

“Scrunch or fold” ‐ How can we do it better? ........................................................................................................................................................................................................ 5

The Strategy ............................................................................................................................................................................................................................................................... 6

Mission Statement – Council’s role ........................................................................................................................................................................................................................ 6

Scope ...................................................................................................................................................................................................................................................................... 6

Strategy Outcomes ................................................................................................................................................................................................................................................. 6

Strategy Overview ...................................................................................................................................................................................................................................................... 8

PART 1: Need ‐ Determining If a Toilet Should Be Provided ...................................................................................................................................................................................... 9

Public Toilet Facility Needs Assessment Matrix ................................................................................................................................................................................................... 10

Priority .................................................................................................................................................................................................................................................................. 11

What should be provided? ‐ Classification Structure .......................................................................................................................................................................................... 12

PART 2: Design Standards ........................................................................................................................................................................................................................................ 16

General Standards ................................................................................................................................................................................................................................................ 16

Look and Feel ................................................................................................................................................................................................................................................... 16

Signage ............................................................................................................................................................................................................................................................. 16

Lighting ............................................................................................................................................................................................................................................................. 17

Crime Prevention Through Environmental Design (CPTED)............................................................................................................................................................................. 17

Closed Circuit Television (CCTV)....................................................................................................................................................................................................................... 17

Life Cycle Management and Whole of Life Costs ............................................................................................................................................................................................. 17

Sustainability .................................................................................................................................................................................................................................................... 18

Windows and mirrors ....................................................................................................................................................................................................................................... 19

Urinals .............................................................................................................................................................................................................................................................. 19

Ventilation ........................................................................................................................................................................................................................................................ 19

Drinking facilities .............................................................................................................................................................................................................................................. 19

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Hygiene ............................................................................................................................................................................................................................................................ 19

Vegetation and Landscaping ............................................................................................................................................................................................................................ 20

Blue Lights ........................................................................................................................................................................................................................................................ 20

Sharps Containers ............................................................................................................................................................................................................................................ 20

Site Considerations .............................................................................................................................................................................................................................................. 20

Location/Siting ................................................................................................................................................................................................................................................. 21

Location and Services ....................................................................................................................................................................................................................................... 21

Compatibility with existing and proposed surrounding land uses ................................................................................................................................................................... 21

Land tenure ...................................................................................................................................................................................................................................................... 22

Approvals (Native Title Notification, Planning, Building) ................................................................................................................................................................................. 22

Site hazards such as erosion, contaminated, landfill or acid sulphate soils site considerations ..................................................................................................................... 22

Historical considerations .................................................................................................................................................................................................................................. 22

Existing vegetation features including ............................................................................................................................................................................................................. 22

Prevailing breezes and dominant poor weather .............................................................................................................................................................................................. 22

Proximity to car parking, pedestrian paths, roads and public transport ......................................................................................................................................................... 22

Gradient of paths and roads with respect to accessible paths of travel from street to the proposed facility................................................................................................ 23

Existing drainage network ................................................................................................................................................................................................................................ 23

Environmental impacts .................................................................................................................................................................................................................................... 23

Building Layout ..................................................................................................................................................................................................................................................... 23

Standard Layouts.............................................................................................................................................................................................................................................. 23

Cubicle Fit Out .................................................................................................................................................................................................................................................. 25

General Building Specification: ........................................................................................................................................................................................................................ 25

Current Design Examples ..................................................................................................................................................................................................................................... 26

PART 3: CRC Management Guidelines for the Provision of Public Toilet Amenities .............................................................................................................................................. 27

Need ..................................................................................................................................................................................................................................................................... 27

Operational Level s of Service .............................................................................................................................................................................................................................. 28

Customer Expectation ...................................................................................................................................................................................................................................... 29

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Technical Specification ..................................................................................................................................................................................................................................... 29

Annual Servicing ................................................................................................................................................................................................................................................... 30

Monitoring and Performance Management ........................................................................................................................................................................................................ 31

Implementation ....................................................................................................................................................................................................................................................... 32

Attachment 1: List of Existing Assets (#4744656) .................................................................................................................................................................................................... 33

Attachment 2: Mapping/Distribution of existing Assets.......................................................................................................................................................................................... 33

Attachment 3: General Colour Palette ..................................................................................................................................................................................................................... 38

Attachment 4: Facility Precedents Examples ........................................................................................................................................................................................................... 39

Category A ............................................................................................................................................................................................................ Error! Bookmark not defined.

Category B ............................................................................................................................................................................................................ Error! Bookmark not defined.

Destination Parks (e.g. Goomboora Park) major foreshore parks (e.g. Palm Cove ) ....................................................................................................................................... 40

Category C ............................................................................................................................................................................................................ Error! Bookmark not defined.

Category R ............................................................................................................................................................................................................ Error! Bookmark not defined.

Category S ............................................................................................................................................................................................................ Error! Bookmark not defined.

Attachment 5: Sporting Facility Guidelines and Responsibilities ............................................................................................................................................................................. 43

Attachment 6: Signage ............................................................................................................................................................................................................................................. 45

Foreshores and Beaches ...................................................................................................................................................................................................................................... 45

Parks and Natural Areas ...................................................................................................................................................................................................................................... 46

Leisure and Recreation Facilities .......................................................................................................................................................................................................................... 47

Attachment 7: What do other Council’s do ............................................................................................................................................................................................................. 48

Links: ................................................................................................................................................................................................................................................................ 49

Attachment 8: Internal Stakeholder Survey ............................................................................................................................................................................................................ 50

Attachment 9: Community Engagement Guidelines for Installing and Removing Public Toilet Facilities ............................................................................................................... 56

Overall Public Participation Goals ........................................................................................................................................................................................................................ 56

Overall Public Participation Promise to Stakeholders ......................................................................................................................................................................................... 56

Level of Participation ........................................................................................................................................................................................................................................... 56

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Introduction“Whenyougottago,yougottago”‐Whydowehavepublictoilets?Cairns Regional Council (CRC) recognises that parks, sport and recreation opportunities are essential for the physical, social and economic health of the region’s communities.

Safe, clean and accessible public toilets at appropriate locations, make a practical difference in encouraging visitors and residents to spend time at and enjoy, the diverse public spaces and facilities provided as part of our tourism and urban infrastructure.

“Vacantorengaged”‐Whydoastrategy?Council has 82 public toilets across the local government area which cost on average $150,000 each to build and $17,000 annually to service/maintain. Traditionally Council has made decisions on the provision of public toilets based on planned development of major public spaces, an ad hoc response to incoming requests or the physical condition of existing toilet facilities. The absence of an overall strategic approach to the planning and delivery of public toilet infrastructure has resulted in the following issues over time:

Inconsistencies both in the placement and type of infrastructure provided Inconsistent service levels across the city resulting in over provision in some areas and under provision elsewhere Increasing operational costs associated with the growing portfolio of facilities, each different in their design and presentation Poor perceptions of the quality of public toilet provision.

In part, these issues are caused by:

Lack of an evaluation framework to asses need and priority for public toilet provision Lack of a standard to determine if existing infrastructure is fit for purpose and new infrastructure is designed with both users and management in mind.

The region’s population is set to grow to approximately 231,506 people by 2032 – an increase of 83,968 people. In addition to this, tourism remains a major consideration to infrastructure planning with around 3 million visitors to the city each year, of which about 900,000 are from overseas. Winter warmth, the natural environment, the Great Barrier Reef, tropical beaches and the rainforest are primary attractions for visiting the area. This growth highlights the importance of planning to ensure our public infrastructure (including public toilet facilities) continues to meet community needs well into the future.

“Scrunchorfold”‐Howcanwedoitbetter?This strategy will address the above issues and recommend an improved approach by:

Researching approaches used in the provision of public toilet amenities by other Council’s Undertaking an issues and opportunities analysis of existing approaches to public toilet provision Consult with internal stakeholders Developing a process that answers the following questions

o When do we provide public toilets? (Needs Assessment) o What do we provide in terms of building design and scale of facility? (Provision Standards) o How will we deliver appropriate levels of service? (Management, Maintenance and Operations)

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Providing a set of strategic recommendations that align with Council’s planning, strategic and operational activities to guide Council and community decision making for the next 10 years

Mapping the distribution of current amenities across the local government area and updating toiletmap.gov.au.

TheStrategy

MissionStatement–Council’sroleCRC endeavours to facilitate a network of well managed and accessible public toilet amenities across the region in a manner that:

Supports a diversity of users and activities in a variety of locations Meets specified standards in terms of both construction and operation, and Is financially responsible.

Scope The findings and recommendations of this strategy apply to both existing and proposed public toilet amenities on Council owned or controlled land within the Cairns

local government area There are also general recommendations relating to publicly accessible toilets on non‐Council land.

StrategyOutcomesAll public toilets facilities will meet the following performance criteria:

Table 1: Toilet Performance Criteria

KPA Performance Outcome Performance Measures

Safety The provision of all public toilets must be safe and inviting to use for all members of the community.

Public toilet facilities must be clean and functional and presentation should ensure that users feel the facility is safe to use.

Public toilets should be located in visible positions, so they are easy to locate from the surrounding public space and maximise casual surveillance.

Public toilets should be well lit for the expected use profile using passive and active lighting both internally and externally.

Public toilets should be accessible to all users and provide for special needs such as mobility challenges and parents with infants.

Accessibility Public Toilets will be accessible to everyone and well connected to pedestrian areas and public transport.

Public toilets should comply with the accessibility requirements as outlined within the Disability Discrimination Act 1992

Where public toilets are located within privately owned buildings, the building must be accessible to the public during the hours the facility is expected to service the public.

Public toilets servicing parks and other public open space will be open generally between sunset and sunrise.

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KPA Performance Outcome Performance Measures

Public toilets within major activity and entertainment precincts will be open for extended night time hours in line with the anticipated use of the precinct.

Availability Public toilets will be provided for all public spaces where residents spend extended periods of time or where high volumes of visitors to the region spend time.

Public Toilets should be located in all locations where the public (including residents and visitors) will generally stay for longer than two hours. This includes activity centres, significant tourist destinations, major parks and foreshore areas.

Public Toilets should be provided at strategic locations for major walking and cycling routes (such as popular start and finish points).

Public toilets should be provided at all “destination” parks such as outdoor recreation areas where travel is required and no other facilities are in the area.

Public toilets should be located in all public open space areas which contain 'activity generators' such as BBQ facilities, regional play spaces, large picnic areas etc.

Servicing and cleanliness (presentation)

The public toilet network will be maintained and serviced so that the community perceives them to be fit for purpose and adequately cleaned.

An asset management program that ensures toilets are maintained to a specified standard will be adopted.

An appropriate cleaning and servicing standard will be adopted.

Very few complaints are received regarding the cleanliness or maintenance of public toilets.

Build quality and sustainability

Public toilets will be designed to be environmentally sustainable, efficient to manage, easy to maintain and aesthetically appropriate for their setting.

Public toilets are designed according to adopted guidelines with sufficient adaption to match the surrounding public space and enhance the setting overall.

Public toilets will be designed to minimise energy consumption and water use.

Construction will be according to an adopted palette of materials and fixtures that are robust, visually appealing and vandal resistant.

Design and construction will facilitate ease of cleaning and servicing.

Where appropriate, incorporation of public art elements or features should be considered as part of the facility design.

Awareness and Way finding

Residents and visitors are aware of the location of public toilets and can find them easily at all public spaces.

Up to date information on public toilet locations should be available on multiple digital platforms and all printed guides and maps.

Within any specific precinct or location, wayfinding and locational signage or visual cues (such as recognisable building design and colour) make it easy to find public toilets and identify accessible cubicles.

Perception of the region’s public toilet infrastructure will be such that they are well used, appreciated and where appropriate, necessary aspects of public spaces.

Community Feedback indicates high satisfaction with extent of provision of public toilets.

Ensure the national public toilet map (https://toiletmap.gov.au/) is continually updated

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StrategyOverviewThis Public Toilet Strategy is built around the following pillars:

1. Determining need and response 2. Providing the facility 3. Managing the facility 4. Reviewing management and need for ongoing provision

Figure 1: Public Toilet Strategy Process

To support the above approach the following are needed:

1. Needs Assessment Methodology: To evaluate the relevance of existing, and the need for future, infrastructure

2. Classification Framework: to determine what level of facility is required in response to identified need or location

3. Design Principles and Standards: to guide appropriate facility design that ensures adequate provision and efficient maintenance

4. Operations and Maintenance Guidelines: that establish differing levels of service for different provision settings

5. Performance Monitoring: to ensure that service standards are met and to assess ongoing need for facility provision.

Figure 2: Supporting Elements of the Public Toilet Strategy

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PART1:Need‐DeterminingIfaToiletShouldBeProvidedAssessing need requires the answer to three questions:

1. Is a public toilet required for the location being assessed? 2. How urgent is the provision (what priority should apply)? 3. What level of provision is needed for the location?

An important question relating to the provision of public amenities at a given location is: “Do we need one?” This should not only be the first question asked when considering new infrastructure, but also a fundamental consideration when reviewing the existing network of facilities. This consideration of need also includes the question of upgrading existing facilities.

There are three main determinants of need:

A. Legislative requirement: a. Required under the planning scheme or local laws b. Required by state legislation c. Required by federal legislation.

B. Minimum standard of embellishment required in Council’s Public Open Space Policy: a. Particular types of parks and sporting areas require provision as a minimum standard as defined within Council’s Desired Standards of Service.

C. Existing or projected user demand: a. duration of stay longer than two hours b. volume of residents using the location c. volume of tourists and visitors to the area d. presence of activities or facilities which will create demand e. transit and transport related demand f. special needs and circumstances g. lack of alternative facilities within a reasonable distance.

To aid decision making across these considerations and ensure consistency, the following ‘needs assessment matrix’ has been developed to be used when assessing new public toilet requests AND reviewing the relevance of existing facilities. For individual assessments an automated excel version can be found here.

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PublicToiletFacilityNeedsAssessmentMatrixTable 2:

Criteria Needs Measure YES or No Max Score Asses’t SCORE

Legislative Respond to a known legislative requirements

ACHIEVES MAXIMUM SCORE – PROVIDE FACILITY 10

Minimum Standard

Required as minimum standard (Council’s Public Open Space Policy or similar)

ACHIEVES MAXIMUM SCORE - PROVIDE FACILITY 10

Demand Is there demand generated by any of the following enablers?

Recreation The location is a popular recreation destination attracting a broad range of ages and particularly families with children

0.444

Exercise The location has a high use by joggers, walkers and bike riders who travel to this location for exercise

0.444

Tourism The location is popular destination for tourists and visitors 0.444

Place Making Council is investing in the location to encourage public use and extended stays 0.444

Transit and Transport The location is a transit or public transport hub where people do not have access to nearby toilets

0.444

Formal sport and organised activity The location is used for organised activities and active recreation programs where people gather in larger groups

0.444

Homelessness The location is known to service the needs of homeless people by being safe and accessible 0.444

Remoteness The location is remote in nature and facilities to encourage stays of greater than 1 hour are provided

0.444

Hygiene and sanitation Not providing toilets would have negative effects on the surrounding area 0.444

Total Demand 4 Accessibility The distance to the nearest accessible toilet (council or alternate) is greater than 500m 3 1 (0.3) 2 (0.7) 3 (1.5) 4 (2) 5 (3)

Visitation Short visit to overall facility only - brief stays

Generally local use with stays less than 2 hours

Mostly local use and stays greater than 2 hours

Specific user requiring access to facilities - aged, young, family, special needs etc. Stays greater than 2 hours

Local, regional and tourist visitors of all abilities with stays greater than 4 hours

3

TOTAL SCORE 10 < 7 7 - 10 ASSESSMENT NO YES

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PriorityCouncil provides an annual budget for the installation, renewal, replacement and removal of public amenities as part of its Capital Works Program. Funding is obviously finite and cannot address all competing demands on this type of infrastructure in any given year. As such, a prioritisation tool has been developed to rank projects where need has been assessed and identified. For consistency, this prioritisation tool follows a similar approach to that used by officers to assess projects across other program areas in the capital works program. The priority assessment matrix is detailed below. For individual assessments an automated excel version can be found here.

Table 3:

Priority Matrix Must Enter 1 for Yes and 0 for No in white cells

Enter Score

Enter Score

Enter Score

Enter Score Weight

Assessment Score

Urgency/Risk (30%) Reduce or eliminate a hazard or address safety issues that may otherwise present legal implications to Council? 0

Remedy the effects of infrastructure failure or natural disaster?

0

Renewal of an existing asset that needs to be retained?

0

Facility or upgrade works are needed to meet legislative requirements for accessibility.

0 100% 0 Strategic Context (20%)Align with the Corporate Plan set down by each Council cycle? 0

Align with a Council Planning? 0

Form part of a greater initiative or staged vision? 0 25% 0

Community Benefit (20%)

Respond to an identified community need/proposal?

0

Required to improve levels of service?

0

Improves economic benefit to region or local community (e.g: increased event capabilities, reduced access costs, improves employment or expenditure)? 0

Improves access for people or groups traditionally disadvantaged

0 50% 0 Financial (30%) Will there be any future costs (quantitative or qualitative) if the project is not advanced? 0

If implemented will the project provide a saving on future budgets (1 for yes ‐ 0 for no)? 0

Does the project have external capital funding available to significantly offset Council's contribution to the project? 0

Will the project improve operations or provide resource efficiencies across Council? 0 75% 0

SCORE 0

Priority >3.5 Very High 2.5‐3.4 High

1.5‐2.4 Medium <1.5 Low

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PART2:Whatshouldbeprovided?

ClassificationStructureCouncil provides a diverse range of services and facilities for the benefit of locals and visitors to the region. In planning and providing appropriate public toilets to complement these activities, a classification structure is required to ensure:

The facility has sufficient capacity for anticipated use hours and peak loads Physical infrastructure meets the unique usage, location and siting requirements of certain areas; Management and maintenance standards are appropriate; Cost effective operation; Surrounding amenity considerations can be addressed; Economies of scale can be achieved through standardisation of design, construction and management; and Each facility is looked at as part of a network and not in isolation.

Based on a general assessment of the volume and frequency of demand and the likely demand peaks, the following categories are proposed:

Table 4: Toilet Facility Categories

Category Description Typical Location Capacity / Use Range

A High use, high profile, major facilities operating for day and night hours and in demand every day

Esplanade Lagoon, Botanic Gardens, Tanks, Munro Martin Parklands. Regional foreshore parks (e.g. Palm Cove )

Greater than 100,000 visits p.a.

B Moderate‐ High use, district level facilities‐mostly operating daylight hours with some operating early evening. Demand for most days.

Destination District parks (e.g. Coastwatchers) and foreshores (Holloways Beach)

50,000‐ 100,000 visits p.a.

C Moderate and lower use locations where number of users is less and demand tends to be for a few hours a day with weekend peaks

District Parks, lower use foreshore areas (e.g. Machans), Boat ramps in developed areas.

10,000‐ 50,000 visits p.a.

I Indoor community facilities, use and demand controlled by facility opening hours.

Community halls, Libraries As designed‐ required under Planning Scheme

P Privately owned/ commercial facilities that service public users Shopping centres, mall, Transit centres, service stations As designed‐ required under Planning Scheme

S Sporting Facilities‐ essential to all locations supporting competition and multiple users. Use peaks will be afternoons and weekends

Sports fields and courts, pools etc. Petersen Park, Redlynch Sports Precinct

As appropriate for expected use

R Remote locations where use is generally low but peaks occur on weekends and holidays.

Remote locations with high conservation values where stay duration is likely to exceed 1 hour.

Natural areas such as crystal cascades, Lake Morris, remote boat ramps

Up to 10,000 visits annually.

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The following table outlines the considerations for provision and design of public toilets at various types of locations:

Table 5: Considerations for Toilet Provision

Location Type Toilet Facility Category

Description Considerations

City Wide Recreational Parks

A City Wide Recreational Parks service the whole city based on specific or unique features. They incorporate a range of activity areas which cater for a variety of uses and users. They are accessible by all transport modes and located on public transport routes.

E.g. Botanic Gardens, Cairns Esplanade, Sugarworld Gardens

Bespoke design in accordance with Public Toilet Strategy principles and commensurate with surrounding infrastructure

Signage should be clear and location visible from elsewhere in the park Cleanliness and additional servicing Possible 24 hour service Hub for other infrastructure such as WiFi or CCTV Good visibility for public awareness and passive surveillance Lighting High, constant use High quality finish and durability to withstand wear and tear

District Recreation Parks

B or C District level parks provide a range of informal passive and active opportunities (e.g. picnic facilities, ½ courts, kick‐about areas, teenage activities, bike paths, exercise stations) and may offer public amenities to complement these uses.

Usage may vary depending on the park location and the main features

Standardised design in accordance with Public Toilet Strategy principles and precedent examples in Attachment 4

Facilities should be located close to major activity nodes such as play spaces or picnic areas Prone to vandalism and misuse Siting is very important and should be the outcome of comprehensive community

engagement and site analysis Siting should also consider ease of servicing and maintenance Could be an infrastructure hub for CCTV and WiFi particularly if servicing a youth space Open and closing is required in tandem with park opening hours Should integrate with their surrounds (from an amenity perspective) Landscaping, lighting and pathways are necessary considerations in the design process

Natural Destination Parks

C or R The Cairns Region boasts many diverse attractions in natural, sometimes remote settings. The public and visitors are required to travel some distance to appreciate these destinations and as such there is a requirement to provide appropriate amenities and services to meet expectation and enhance the experience.

E.g. Babinda Boulders, Cattana Wetlands,


Site based treatment systems may be needed Environmental impacts a consideration Off grid power solutions such as solar battery may be needed Materials should be durable to withstand highly corrosive environments Accessibility for users and servicing/ maintenance Siting and location should consider safety and possible hazards Ability to cope with intermittent periods of high demand Simple design, durable construction, easy to clean and repair.

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Beaches, Foreshores and Boat Ramps

B, C or R Public amenities located on parks, reserves or foreshores which are adjacent to waterways or beaches and used regularly for recreational purposes.

Provision at boat ramps subject to alternative options and remoteness.


Environmental impacts and coastal hazards (e.g. erosion) will influence siting or replacement decisions

Materials should be durable to withstand highly corrosive environments Function and usage should consider swimmers etc. and presence of water (e.g. non slip

surfaces essential) Co‐location with showers and space for changing Safety and Surveillance Integration with other surrounding infrastructure (where possible) Look and feel should be appropriate for its location

Inner City A or I Public amenities servicing the central business district

Bespoke design in accordance with Public Toilet Strategy principles and commensurate with surrounding infrastructure

Location awareness is important: Signage (including way finding) essential. Accessibility and Opening Hours Safety and Surveillance Perception and Presentation Access for maintenance Peak loads and cleaning cycles should be matched.

Council Buildings ‐ Libraries, community halls

I All community buildings provide convenient access to well maintained, safe and supervised amenities during hours of operation.

E.g. Cairns City Library, Hambledon House, Gordonvale Community Hub

Bespoke design in accordance with Public Toilet Strategy principles and commensurate with building infrastructure

Hours of operation Accessibility Cleanliness Integration with the buildings primary use

Sporting Facilities S Amenities are essential requirements to accompany parks and reserves used for structured sporting pursuits.

Standardised design in accordance with Public Toilet Strategy precedent plans (Attachment 5)

Siting Set backs Durability of construction, fixtures and fittings Future Expansion Multi Use Sport Specific Requirements Club v Council responsibilities (refer Attachment 5)

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Events Temporary

The regions parks and civic spaces play host to a variety of events. Some events such as parades, festivals or athletic activities necessitate the provision of temporary portable public toilet facilities.

Hardened location with power and water provided for temporary facilities Environmental and Health Requirements Cleanliness Accessibility Bump in, Bump out and pump out considerations.

Privately managed public toilets

P There are many publicly accessible toilets provided by businesses with high patronage. E.g.: Service Stations, Shopping centres, Bus/Train Stations, Surf Clubs

Covered by planning scheme requirements. Private facilities can meet demand of adjacent public spaces as long as opening hours are

compatible

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DesignStandardsIn accordance with the classification structure detailed above and to achieve the objectives detailed in this strategy, a set of design standards have been developed to inform the planning, design, construction and management of Public Toilet Facilities in the region. These design standards are broken down as follows:

1. General Standards 2. Site Considerations 3. Building Layout 4. Building Fit Out

GeneralStandards

LookandFeel Through the implementation of this strategy, public toilet facilities shall have a distinct look and feel including use of the standard colour palette (Attachment 3),

signage, fixtures and fittings. Notwithstanding the above, toilet facilities should also match the location and design themes in use. Examples of adaptive design strategies for various settings are

detailed in further in this section. The colour palette also provides a range of options to enable this. Design of facilities will be optimised to give users a feeling of safety, cleanliness and good hygiene. This means key considerations such as visibility, lighting, air

circulation and accessible locations. The external look of facilities should match the setting. Beyond the guidance of the colour palette, building treatments such as horizontal or vertical battens and

bespoke screens can soften the look of the building and help it merge with the landscape more effectively.

Signage All signage must comply with AS 1428.2. Braille and Tactile signage shall comply with specification D3.6 of the Building Code of Australia All signage shall be clear and legible and incorporate the appropriate international symbol. To assist legibility, international pictograms should be used in addition to

words The colour of signs and lettering shall be chosen to enhance the legibility of the signs and have a minimum 30% luminance contrast Directional signage for larger sites and facility identification signs should be pictographic to ensure international visitors can locate toilets and use the appropriate

cubicles All signage will be provided in accordance with Council’s adopted Style Guide and relevant Australian Standards detailed in the National Aquatic and Recreation Areas

Signage Manual (click here). Direction on signage as it relates to each facility classification provided in Attachment 6. At a minimum, the following information will be provided on the facility:

o Use of internationally recognised pictographic symbols o Name of location and identifying address o Disability access symbols directing public to and identifying accessible cubicles o Hours of opening o Contact number to report incidents and issues (Council Customer Service)

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Lighting Facilities should have appropriate lighting to ensure the facility is well lit internally at all times it is open for operation. Good lighting increases both the sense of

safety and perception of facility cleanliness. Facility design should consider all options to limit the cost of lighting including maximising natural sources and passive lighting solutions. Solar LED and battery

storage solutions may be considered for more remote locations. External “security” lighting which illuminates the facility at night shall be a minimum requirement at all locations (except for some locations on remote power

solutions). Energy efficient and vandal resistant LED lighting is recommended for internal and external use. Use of natural and passive lighting should be maximised through a combination of openings, screened areas and frosted panels in the roof and high wall sections.

CrimePreventionThroughEnvironmentalDesign(CPTED)Design shall incorporate features which minimise the opportunities for vandalism, graffiti and anti‐social behaviours giving the public a sense of confidence that the facilities are safe to use. Key features are:

Facility is highly visible from surrounding public spaces and located in or adjacent to high pedestrian traffic areas

Entry to the facility minimises “hidden spaces” and is visible to surrounding areas

Lighting is consistent and covers all external walls Materials are vandal and graffiti resistant Doors can be locked easily from the inside

ClosedCircuitTelevision(CCTV)By nature, public amenities are intended to service areas where people gather and stay. This fundamental trait provides an excellent basis for the buildings to act as a ‘hub’ for technologies such as CCTV and community Wi‐Fi.

CCTV shall be a mandatory inclusion on all new facilities and a program should be established to enable existing facilities to be bought up to this standard. The minimum specification shall deliver an integrated, centrally monitored solution which provides increased surveillance and added security across a network of public places and spaces.

LifeCycleManagementandWholeofLifeCosts Expected facility life is an important consideration in design and construction.

Generally facilities should be designed with a minimum life of 25 years but in some cases the provision of the toilet maybe part of a transitional strategy for the site and a lesser life cycle can be planned for reducing capital cost

Figure 3: Crime Prevention Through Environmental Design

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The design of the toilet will optimise the total life cycle cost to Council by incorporating features which reduce operation costs such as electricity, water, gas, maintenance, replacement of consumables, cleaning, security/surveillance, opening and closing

It is the intention of Council to balance the operating and capital costs to achieve best value for money over the life of the asset All materials should have a high operating life in excess of 25 years Materials used should be “pre‐finished” (e.g. colourbond) and not require regular applications of coatings to minimise maintenance costs.

Sustainability The design of the facility will incorporate (wherever possible)

recycled materials, minimisation of waste (both with construction and operations), energy and water consumption and impact of any necessary cleaning chemicals.

The use of building materials with a high content of recycled material should be carefully considered before final selection of products. A significant number of building materials with recycled content have appeared on the market over the last 10 years or so, and therefore very few have been tested over a substantial length of time such as greater than 10 – 15 years.

Lower energy and water consumption technology in fixtures has also advanced over the last 10 years or so. Fixtures have a far shorter expected life than structural materials or claddings, so this technology is considered to be well advanced, as well as tried and tested. This is an area where the most sustainable outcomes and benefits can be achieved.

Solar panels mounted on the roof may be worthy of consideration, especially where facilities may be located considerable distances from a power supply.

Practical opportunities exist to harvest roof or ground surface rainwater and plumb it into fixtures. For example, in locations with significant surrounding turfed areas, it may be possible to grade surfaces to field inlet pits near facilities and store water in underground tanks. Where space and location permits tanks could be considered as an inclusion for public amenities.

Figure 4: Sustainability

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In remote or nature based locations roof or ground surface rainwater capture should be considered to generate a source of water for flushing or hand washing. Use of building materials that are pre‐finished, rather than relying on applied finishes, will assist to reduce long term maintenance. Where urinals are used, waterless urinals should be deployed if user loads are moderate. For high use, flushing urinals may be needed and these should be on sensor

systems timed to flush after set use cycles. All taps will be self‐closing and low flow devices.

Design should maximise use of passive/ natural lighting and minimise the need for electric lights. Frosted sky lighting should be incorporated to increase passive lighting. and reduce electrical costs.

Windowsandmirrors Window and mirror glass is to be avoided. The use of perforated grills and panelling or expanded type mesh can be used as an alternative to glass and provide large

areas of ventilation and light Polished stainless steel should be used as an alternative to mirrors

Urinals Generally urinals are to be avoided. Exceptions include:

o Sporting facilities o Where peak demand is high and there is more than two cubicles

If a urinal is to be installed, it should be: o in a “male” designated cubicle and partitioned off from the remainder of the space o highly vandal resistant stainless steel, waterless with no perishable components o in a building that has in addition at least 2 all gender, fully accessible cubicles o consideration should be given to child urinal installations if the location is appropriate

Refurbishments ‐ urinals should be removed or added accordingly. Where a urinal trough is deemed necessary (due to demand), only non‐step troughs (floor level grills) shall be installed to facilitate easy washing out of the building/

cubicle.

Ventilation Gaps and grills should be installed where possible to provide natural air ventilation and light Floor level ventilation should be achieved through wall and gaps above and below doors.

Drinkingfacilities A water bubbler, and drinking facility for pets, should be provided on the building to avoid people having to enter the toilet The design of the water “station” should consider surface drainage and drain well to avoid muddy pits or ponds developing. Hardened bases with perimeter drainage

are generally recommended. Drainage at foreshore areas needs to consider the sand load from people washing their feet.

Hygiene Water for hand washing should be provided either inside the multi‐user cubicles or as a “station” outside individual cubicles.

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Soap/hand sanitiser is generally only provided for A, B, I and P class facilities.

VegetationandLandscaping Select and/or maintain shrubs and garden bed

species near amenities buildings to a maximum of 700 mm high.

All landscaping should be located at least 600 mm from the building wall to allow for maintenance access.

Select and/or maintain tree species to eliminate branching and foliage below 2000 mm high to maintain lines of sight.

Select vegetation that minimizes future garden and building maintenance do not use trees that drop a lot of seeds or fruit.

Select tree species that minimize root damage to footings, footpaths and drainage pipes. Trees with a tendency to form buttress roots or surface roots should not be selected.

BlueLightsThere is some research to suggest that blue lighting deters the incidents of drug use and injecting in public toilets. Blue lighting creates an uncomfortable and unappealing environment for the public and is not considered an appropriate treatment for this issue by Council.

Blue lights are not currently required but may be specified as a temporary measure for some “problem” locations.

SharpsContainers All cubicles will have sealed sharps containers.

VendingMachines Vending machines are not considered appropriate for public amenities provided by Cairns Regional Council.

SiteConsiderationsThe following general site considerations should be assessed prior to determining the location of a public toilet facility:

Figure 5: Vegetation and Landscaping

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Location/Siting All public toilets will be located in highly visible locations with the entrance orientated to a nearby activity or public area. The immediate vicinity will be free of other

facilities (unless provided as part of an amenities hub servicing sports fields or a major facility location such as the lagoon) with good sight lines towards the building from surrounding areas

Locations for new developments will be planned carefully as part of the overall area design and should consider both user access as well as access for maintenance and cleaning

Where new facilities are being installed in existing parks and public spaces then determining the location should be done in conjunction with the surrounding community and users of the space

Where assessment of existing building has determined removal or relocation, community engagement regarding the removal and new site is required prior to any works commencing.

LocationandServicesGenerally locations should have ready access to the following services which have been determined to have sufficient capacity for the facility:

Water supply Sewerage Electricity

In some circumstances the following are location considerations:

Access to fixed or wireless Telecommunications maybe needed for high use areas (A and B class) to enable CCTV, remote telemetry or free Wi Fi

For more remote or nature based locations access to services may not be essential with use of solar battery solutions, waterless toilets or on site capture and storage of rainwater.

Compatibilitywithexistingandproposedsurroundinglanduses Consider adjacent land use and the impact toilet location may have

Figure 6: Site Considerations

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Location should not impede or destroy local viewscapes and vistas Proximity to main use areas is important‐ the toilet should not sit as an isolated building out of context with surrounding low use areas.

Landtenure As a public facility, location should be on council freehold or “deed in trust” land Siting may consider other public lands such as road reserves or crown lands where appropriate for the overall site and approved by the relevant agency In shared use/ dual use areas under long term lease or access agreements siting may also be on private or NGO land.

Approvals(NativeTitleNotification,Planning,Building) All approvals under the planning scheme and state and federal legislation are required In areas where traditional owners have interests consultation with the relevant group is required.

Sitehazardssuchaserosion,contaminated,landfilloracidsulphatesoilssiteconsiderations Generally any contaminated or landfill sites will be avoided. Where these lands need to be used then building design needs to consider both the risk of subsidence

and/or the need to avoid breaching any capping over the contaminated cells within the site Acid sulphate soils are likely to be encountered at all coastal locations and most locations on the Cairns coastal plain. Normal construction and excavation

precautions are required For coastal areas, erosion is a prime consideration and siting should be removed from the foreshore area and located to be protected in any extreme surge events.

Historicalconsiderations Existing facility locations where renewal or replacement is planned should reconsider the current location for suitability. In some cases the historical context of the

location may mitigate against relocation Where the location overall design is themed in a particular historical reference then building design should be adapted to match.

Existingvegetationfeaturesincluding Consider the implication of locating near species with invasive root systems and high leaf and /or fruit loads Size (height, canopy, extent of root system) In some cases the siting near mature trees will be an advantage offering shade and protection for the building.

Prevailingbreezesanddominantpoorweather Siting should take advantage of prevailing breezes but should allow for the dominance of SE poor weather conditions and shelter entries.

Proximitytocarparking,pedestrianpaths,roadsandpublictransport All facilities should be accessed by formed pathways Dedicated accessible parking bays should located adjacent to the toilets where possible Cleaning and maintenance access should be considered. Vehicle parking close to the facility for staff and contractors is preferred Public transport hubs should have toilets located close to the main use area.

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Gradientofpathsandroadswithrespecttoaccessiblepathsoftravelfromstreettotheproposedfacility All path works, particularly those accessing toilets should comply with accessibility standards.

Existingdrainagenetwork Should be considered so that the building doesn’t impede surface flows or create problem areas

Environmentalimpacts An environmental scan should be undertaken to assess the impacts on and from the surrounding environment Materials should be durable and able to withstand environmental impacts (e.g. beaches and foreshores can be highly corrosive and appropriate materials should be

chosen to mitigate these impacts).

BuildingLayoutProvision of public amenities will be modular in nature with the following standard characteristics:

Unless required for specific sites (such as sports precincts), all public toilets will be provided as multiples of single unisex (genderless) cubicles For installations of 2 cubicles or less, both must comply with the legislation and standards governing equitable and dignified access to premises including the

Disability (Access to Premises – Buildings) Standards 2010, Building Code of Australia (BCA) and Australian Standard 1428 which specify the requirements for the design and construction of new toilets and the refurbishment of existing facilities

StandardLayouts

Figure 8: Plan view of standard cubicle layout (single or double cubicle facility) Figure 7: Section view of standard amenities (single or double cubicle facility)

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Where there are more than 3 cubicles, a mix of accessible and less accessible cubicles is acceptable. The standard shall require at least one fully accessible and at least one ambulant cubicle. Standard cubicles will be serviced by external basins and mirrors.

The following provision criteria shall be used to determine the number of cubicles required at a given location:

Table 6: Public Toilet Provision Criteria

Facility Class What is the anticipated use pattern? #of cubicles # of urinals

C, R Light, infrequent use throughout the day 1‐2 0

B, C, S, I Patterns of high demand (i.e. sporadic bookings for events and activities) 2‐3 1

A, B, P, I Heavy frequent use throughout the day ( 2‐5 visits in an hour) 3‐4 0

A, P, I, S Multiple visits per hour (5+) 3+ 1

All new facilities should be built with the ability to expand the number of cubicles at a later date should demand require. For locations which may have sporadic peaks associated with events then consideration should be given for an adjacent pad/ hardstand to accommodate portable solutions to service peaks.

Figure 10: Plan view of standard amenities (3 or more cubicles) Figure 9: Section view of Standard Amenities (3 or more cubicles)

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CubicleFitOutThe following will constitute the minimum fit out:

Stainless steel surface mounted baby changing station similar to Britex BTX‐09‐012 installed on the inside of the entrance door Door stop installed on floor to allow clearance for baby change station above Stainless steel toilet pan with dual flush cistern (hidden) adhering to AS1428 Toilet seat (black) Tamper proof stainless steel Jumbo Roll Toilet Tissue Dispenser 2 x stainless steel double hook similar to Britex BTX‐10‐035 to be installed on the inside of the toilet stall door Movement sensor light switch on time control Internal stainless steel basin and stainless steel soap dispenser Shatter‐proof stainless steel security mirror similar to Britex Security Mirror SMIR Sharps bin Sanitary and nappy bin Self‐shutoff taps with accessible mechanisms In all abilities cubicles, stainless steel all abilities combination rails.

The abovementioned features will be placed in a manner that minimises vandalism but are readily accessible by all users including those with a disability.

Fully accessible cubicles shall be fitted with a baby change table which is to be a recessed in wall unit installed behind the door to ensure it is returned to the closed position on exit.

For sporting facilities, it is usually appropriate to allow for urinals in a “Male” module due to peak loads when teams are training or competing.

GeneralBuildingSpecification: Internal dimensions ‐ 2400 x 1900mm (for all abilities cubicle) and 1000 x 1900mm (standard) 200 mm concrete block 2800mm minimum wall height Sloping skillion roof with fascia, gutter and galvanized steel downpipe 900mm roof overhangs 300mm natural roof ventilation gap (sloping upward from rear) Rendered inside and out‐ with façade and other feature additions to modify design for setting Frosted sky lighting Tiled concrete floor with fall to front door to ensure ease of cleaning – or if not possible fall to at‐grade urinal grate or floor waste grate (FWG) 300mm x 300mm floor tiles to all interior floors (Vitra Dottie Taupe Mercato – or similar). Cement grout colour to match tiles 200mm x 100mm cove tiles to all interior floors (Vitra Dottie Taupe Mercato Coves – or similar). Cement grout colour to match tiles Tiling to be light sandy coloured to minimise staining particularly along foreshore environments) 300mm x 600mm ceramic wall tiles to interior walls (Sanctuary Bone Wall Tile – or similar). Tiles to be installed horizontal brick pattern from floor to ceiling. Cement

grout colour to match tiles

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Painted fibre cement /plywood/ composite panel/ ceiling lining Painted steel door frame Painted or clear finished solid core plywood door raised off the floor (10mm) with a stainless steel cap at the base Escape stainless steel Mortise lock with lever handles 1 floor waste gully‐ or drain to Urinal grate No exposed pipework Tamper proof Internal and External hose cock (tamper proof taps installed at knee height) 1 external vandal proof energy efficient LED lights on time clock. 1 x vandal proof energy efficient LED light fitting Movement sensor light switch on time control (energy efficient LED's inside and out) Colorbond roof sheeting Bike rack Stainless Steel Dado Double Round Drinking Fountain (Standard and All Abilities unit) Exposed aggregate path up to the entrance. No threshold step.

Note: the above provides general guidance only‐ building design should be appropriate for the setting and the following Design Options/ Building Palette provides more detailed guidance.

CurrentDesignExamplesCouncil has previously designed a number of public toilet facilities across the full spectrum of facility classifications that are generally in accordance with the standards recommended in this strategy. For those within indoor facilities design and specification is governed by the specific project and relevant codes and legislation. The following table provides an example of contemporary / preferred approaches of public toilet design.

Table 7: Public Toilet Design Examples

Classification Typical Location Project Example

A, B City Wide Recreational Parks Cairns Esplanade, Cattana Wetlands

B, C District Recreation Parks Goomboora Park (major), Bill Mills Park (Minor)

C, R Natural Destination Parks Yellow Arrow Trail Head

C, R Beaches, Foreshores and Boat Ramps Yorkeys Knob Foreshore, Goldfinch Park, Half Moon Bay

S Sporting Facilities Walker Road Sporting Facility

Refer Attachment 4 for images of these precedent examples

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PART3:CRCManagementGuidelinesfortheProvisionofPublicToiletAmenitiesThe following management guidelines have been prepared to ensure a consistent and strategic approach is taken in the provision of public toilet amenities for the benefit of the local community and visitors to the region.

The effective ongoing management of the regions Public Toilet assets is focussed around the following areas:

Need Operational Levels of Service Annual Servicing Monitoring and performance management.

NeedAll new public toilet requests AND existing facilities should be assessed using the ‘Needs Assessment Matrix’ in this strategy.

NewFacilities If need is determined, can a suitable partnership be developed for the provision of the facility with the private or not‐for‐profit sector for the construction and/or

management of the proposed facility?

If the project is to be delivered by Council and funding has been committed then:

a) Complete a site assessment and facility classification in accordance with Part 2 of this strategy b) Undertake Stakeholder and Community Engagement in accordance with the goals and objectives in Attachment 9 c) Complete the design brief in accordance with Part 2 of this strategy d) Determine the Management and Operations Standards, notify relevant service providers and internal stakeholders e) Construct and Capitalise (in accordance with #697993).

If need is not determined, complete a record of the assessment and file in the “Leisure Services Public Toilet Needs Assessment Folder” within DM5.

ExistingFacilities If need is determined:

Table 8: Existing Facility is Needed

RENOVATE, REPLACE OR RELOCATE?

Condition Using Corporate Condition Assessment Application, determine the condition of the toilet facility.

Document and Proceed to below

Standards Does the facility meet the standards and principles detailed in this strategy? If Yes ‐ do nothing If no ‐ proceed to below

Renovate or Replace? Do necessary works exceed replacement cost? If Yes ‐ replace in accordance with standards design solution

If no ‐ renew/upgrade as required

Note: if the facility is considered unsuitable for current use then it should be closed until repairs are undertaken. If replacement is scheduled then temporary facilities may need to be provided if the current facility cannot be made safe for use in the short term.

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If need is NOT determined, can the infrastructure be adapted or reused for alternative use?

If NOT:

REMOVE:

a) Determine if removal should be programmed immediately or scheduled for the future when condition of the asset falls below “FAIR” condition and it cannot feasibly be restored to such condition (note if facility is deemed dangerous/ unusable then close immediately and schedule removal as soon as possible)

b) Prepare memo to CEO requesting the asset be decommissioned (refer #4494155) c) Onsite project signage to be displayed to advise the public of the decision and the reasons for removal and allow the public opportunity to submit feedback over a

two (2) week consultation period. (refer # 4507120) d) Signage should include timing and contact information whilst also highlighting alternate venues/options within the area e) An issues register to be created to capture the feedback/comments from the public (refer # 4349043) f) Engage contractors (note demolition funding must be sourced from the operating budget, if the facility is not to be replaced). Corporate asbestos register to inform

terms of engagement g) Prepare the necessary asset disposal forms and notify Council’s asset accountant.

OperationalLevelsofServiceCouncil’s Asset Management Plan for Property and Buildings (# 4951205) describes the critical factors that need to be considered in determining service levels as:

Value for money – Identifying levels of service that the community need and can afford and develop the necessary funding plans and life cycle costing plans to provide these services

Risk profile – Building assets to be maintained at a safe level and associated signage and equipment to be provided as needed to ensure public safety Timely delivery of services – Building assets to be maintained in a prompt and efficient manner that provides good value for money, eliminates risk and satisfies

customers Satisfied customers – Understand community needs and translate these identified needs, expectations and priorities into outcomes that address community

requirements and aspirations.

Operational Levels of Service refer to the standard to which facilities are maintained and operated e.g. routine maintenance, painting, security, presentation, building servicing and compliance.

Levels of Service should are expressed from both a Customer and Technical perspective

a) Customer Expectation Described in a language that is meaningful to the customer; Focus on the values (desired by the customer); and Describe what we intend to deliver.

b) Technical Specification Terminology that is meaningful to managers and service providers.

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CustomerExpectationTable 9: Public Toilet Customer Expectations

Safety The provision of all public toilets must be safe and inviting to use for all members of the community.

Accessibility Public Toilets will be accessible to everyone and well connected to pedestrian areas and public transport

Availability The provision of public toilets must be located in areas of high demand within the community

Servicing and cleanliness/presentation Appropriate maintenance and servicing will ensure that the regions public toilet network meets community expectations

Build quality and sustainability The regions public toilets will be well‐designed and built using robust, high quality, vandal resistant materials and fixtures that reflect the character of their setting. They will incorporate best practice principles of Environmentally Sustainable Design and Management

Awareness The regions public toilet networks will be well publicised and promoted through a wide variety of media to ensure toilets and information about the toilet network is accessible to the community

Perception of the regions public toilet infrastructure will be such that they are well used, appreciated and a necessary aspect of public spaces.

TechnicalSpecificationTable 10: Public Toilet Technical Specification

Minimum Condition Standard: Aim to maintain building and components in FAIR condition*

Response Times: Default CRM and Work Request priority set to ROUTINE

Inspections: Annual documented inspection by internal building management service provider for compliance with building regulations (electrical test and tag, fire compliance, pest control, health, hygiene, air quality and compliance with specified condition standard.

4 yearly independent, documented condition assessment of building and components to inform Asset Register assumptions and adequacy of annual renewal programs.

*N.B. In accordance with Council’s Asset Management Plan for Properties and Buildings (#4951205) FAIR condition is defined as follows:

Table 11: Public Toilet Fair Condition Definition

CONDITION RATING DEFINITION OUTCOME OR ACTION

3 FAIR Significant deterioration evident; failure unlikely in near future but further deterioration likely

Meets most programme/service delivery needs and some inefficiencies and ineffectiveness present

Undertake required repairs/maintenance Renewal likely to be required in the medium term – 5 to 10 years

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AnnualServicingTable 12: Public Toilet Servicing Matrix

Facility Class

Security Services Managed by Governance

Contract Servicing Managed by Governance Cleaning and maintenance coordinated by service owners and district maintenance depots

Access management (arrangements for opening

and closing the facility)

Security and/or police surveillance Sa

nitar

y

Napp

y Di

spos

al

Inter

nal P

od

Sanit

iser

* Bac

terial

Tr

eatm

ent

Air F

resh

ener

Bio T

abs P

ink

Urina

l De

odor

iser

Sanit

ise

Vend

ing

Mach

ine

Shar

ps

Cleaning and restock Building maintenance

Graffiti management

A Daily unlock between 0500-0600 and lock between 1900-2000. Some locations open to 2200. For continuous use locations (e.g. transit centres) 24 hour operation maybe required

Regular unscheduled patrols by CRC security provider, managed by Property Services. Additional patrols at the discretion of service owner. Esplanade 24 hr

weekly weekly monthly fortnightly yes monthly no fortnightly

Twice per day 1 thorough clean each morning and 1 refresh or as demand requires Peak use events may require an additional evening clean.

Quarterly maintenance inspection by service owner and internal service provider

In Accordance with CRC Graffiti Management Policy No.1:06:05

B Daily unlock 0500-0600 and lock 1800-1900. Extended evening hours to 2100hr for evening BBQ locations on beaches/foreshores

fortnightly fortnightly monthly quarterly no monthly no monthly Once per day or as demand requires

Annual maintenance inspection by service owner and internal service provider

C Daily unlock of toilets at 0600 and lock between 1800-1900

fortnightly fortnightly monthly quarterly no no no monthly Every second day or as demand requires As above

R All remote locations generally left unlocked no no monthly quarterly no n/a no monthly weekly As above

I

As per building opening hours weekly weekly monthly fortnightly yes monthly no monthly Once per day or as

demand requires

Quarterly maintenance inspection by service owner and internal service provider

S Opened and closed by User Groups (issued with a key) if public toilets attached Daily unlock between 0600 and lock between 1800-1900

fortnightly Fortnightly monthly fortnightly no monthly no monthly

Club operated facilities cleaned 3 x week or as demand requires Public facilities- In line with peak use cycles (e.g. Friday, Saturday)

Annual maintenance inspection by service owner and internal service provider

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MonitoringandPerformanceManagementMonitoring and performance management of assets must occur throughout all phases of the asset life cycle. The following tools will be used to meet this requirement:

PhysicalAuditChecklistFacilities Management has developed a corporate application for remote devices that will aid the physical inspection of public amenities. The ‘app’ will ensure consistency across the inspection process which must occur every 2 years. The outcome of each assessment will provide an overall condition rating that will be considered in the context of the other factors described in this strategy, namely:

Need/Ongoing Relevance Conformance with strategy standards (both construction and management).

Results of the physical audit will inform ongoing provision, expansion or rationalization of the network in line with corporate processes (i.e. Capital and Operating Budgets). Audits will also identify issues needing rapid response.

RegularMonitoringfromStaff/ServiceContractorsAll cleaning and maintenance visits to the toilets (and surrounding public space) will include visual inspections of the facility and all issues should be reported for action or a more detailed inspection.

Standard monitoring should also record evidence of under/ over use.

RiskManagementOngoing and frequent feedback will arrive from the following sources:

contract service providers council operational staff Users

Information from the abovementioned sources will inform officer response to risk emergent issues such as vandalism, asset performance and presentation. In responding, a risk management approach will be taken in accordance with the Australian and New Zealand Standard for Risk Management (AS/NZS 4360:1999). The following steps are required as part of this process:

Risk assessment and action planning undertaken according to Councils Risk Management Policy and Guidelines.

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ImplementationThe following tasks have been identified to guide the early implementation of the strategy in the next 24 months:

Table 13: Public Toilet Strategy Implementation

# Task Timing Responsible

1 Eteam/Council endorsement June 2018 Manager/Coordinator

2 Undertake a Strategic Assessment of all Existing Facilities August 2018 Facility Liaison Officer

3 Undertake Audit of Existing Facilities to determine: a) condition rating b) conformance to standards recommended in the strategy

June 2019 Facility Liaison Officer

4 Liaise with internal service providers to implement the new provision, operations and maintenance standards

Prior to the commencement of 18/19 FY

Facility Liaison Officer

5 Marketing and Promotion of the network: a) Ensure Council’s ‘find a park’ function on the website is set up with the correct assets and map info; and b) update the national public toilet map (https://toiletmap.gov.au/) of any changes/updates

Complete/Ongoing Leisure Administration

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Attachment1:ListofExistingAssets(#4744656)Table 14: List of Existing Public Toilets

Description Suburb Address FAR 1 Aeroglen Touch Park ‐ Facility 03 ‐ Toilet & showers Aeroglen 19‐25 Quarry Street 155948 2 Aeroglen Touch Park ‐ Facility 04 ‐ Toilet ‐ Near yellow arrow walking track Aeroglen 13‐17 Quarry Street 208991? 3 Aloomba Com. Ctr. (Robert Rossi Park) ‐ Facility 02 ‐ Toilet Block Aloomba 13‐15 Anderson Road 168546 4 Smithy Holmes Park ‐ Facility 01 ‐ Toilet Aloomba 241 Moller Road (Cahrringa) 154490 5 Behana Creek Park ‐ Facility 01 ‐ Toilet Aloomba 284 Moller Road (north of Smithy Holmes Park) 154513 6 Anzac Park ‐ Facility 01 ‐ Toilet Babinda Munro Street 154538 7 The Boulders ‐ Facility 01 ‐ Toilet Babinda Boulders Road 154489 8 The Boulders ‐ Facility 02 ‐ Old Toilet Change Room Babinda Boulders Road 154495 9 The Boulders ‐ Facility 03 ‐ Enviro Toilet Babinda Boulders Road 174630

10 Rotary Park Camp Ground ‐ Facility 01 ‐ Toilet Babinda Howard Kennedy Drive 155922 11 Rotary Park Camp Ground ‐ Facility 02 ‐ Toilets/Amenities/Shower Block Babinda Howard Kennedy Drive 210771 12 Babinda Cemetery ‐ Facility 01 ‐ Toilet Babinda 217 Nelson Road 156012 13 Bill Wakeham Park ‐ Facility 07 ‐ Public/Ladies Toilet Babinda 17 King Street 154503 14 Bill Wakeham Park ‐ Facility 08 ‐ Male / Female Toilet Babinda 17 King Street 155971 15 Biggs Road Park 'Golden Hole' ‐ Facility 01 ‐ Toilet Bartle Frere Biggs Road 154506 16 Turner Park ‐ Facility 01 ‐ Toilet Bayview Heights 18‐22 Park Street 155977 17 Russel Road ‐ Boat Ramp ‐ Facility 01 ‐ Toilet Bellenden Ker Russell Road 156014 18 Pacific Park Bramston Beach Public Toilet Bramston Beach 86‐100 Evans Road 155925 19 Goomboora Park ‐ Facility 01 ‐ Toilet Brinsmead Shale Street 239181 20 Glenoma Park ‐ Facility 01 ‐ Toilet Brinsmead Brinsmead Road 156000 21 Brinsmead Reserve ‐ Facility 01 ‐ Toilet Brinsmead Loridan Drive 230453 22 Munro Martin Parklands ‐ Facility 02 ‐ Original Toilet to the north Cairns City 147 Grafton Street ?? 23 Munro Martin Parklands ‐ Facility 03 ‐ Toilet in bank adj. Sheridan Street Cairns City 147 Grafton Street 235953 24 Cairns City Cemetery ‐ Facility 01 ‐ Sextons Office& Toilets Manunda Martyn / Anderson Street 146303 25 Grafton Street ‐ Public Toilet Cairns City Spence Street TBC 26 Cairns Esplanade ‐ Facility 12 ‐ Lagoon ‐ Aqua Café, First Aid room, Toilets,

Electrical Sub Station and Police Beat Cairns City Esplanade Foreshore ??

27 Cairns Esplanade ‐ Facility 07 ‐ Toilet adj Muddy's Café includes storage shed

Cairns City Esplanade Foreshore 170144

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Description Suburb Address FAR 28 Cairns Esplanade ‐ Facility 09 ‐ Toilet Near Activity Precinct / Skate Park Cairns City Esplanade Foreshore 174029 29 Cairns Esplanade ‐ Facility 10 ‐ Toilet near Mckenzie St includes shed Cairns City Esplanade Foreshore 154530 30 Cairns Esplanade ‐ Facility 11 ‐ Toilet near 'Funship' Cairns City Esplanade Foreshore 210526 31 Fogarty Park ‐ Facility 02 ‐ Toilet adj. bus stands Cairns City Esplanade 184384 32 Lake Placid ‐ Facility 02 ‐ Toilet Caravonica Lake Placid Road 155998 33 Deadmans Gully Park ‐ Facility 01 ‐ Toilet Clifton Beach Upolu / Arlington Esp 166031 34 Deeral Boat Ramp ‐ Facility 01 ‐ Toilet Deeral Ross Road 210044 35 Lions Park (Henley Street Park) ‐ Facility 01 ‐ Toilet Earlville Lions Park / Henley St Reserve ‐ Mulgrave Road 155964 36 Henley's Hill Park ‐ Facility 01 ‐ Toilet Earlville De Jarlais Street 156037 37 Giangurra Esplanade ‐ Facility 01 ‐ Toilet East Trinity Bessie Point, second beach 154512 38 Tanks Art Ctr. ‐ Facility 12 ‐ Toilets Nr Tank 5 Edge Hill 46‐62 Collins Avenue 162790 39 Flecker Botanic Gardens ‐ Facility 01 ‐ Toilet in MacDonnell Street Edge Hill McDonnell Street 235626 40 Flecker Botanic Gardens ‐ Facility 06 ‐ Toilet at rear of Kiosk Edge Hill 78‐96 Collins Avenue 155946 41 Centenary Lakes ‐ Facility 01 ‐ Toilet on Freshwater Side Edge Hill Greenslopes Street 154483 42 Down Park ‐ Facility 02 ‐ Toilet Edmonton 59‐67 Thomson Road 155929 43 Forest View Cemetery ‐ Facility 01 ‐ Toilets Edmonton 65‐77 Foster Road 154555 44 Ravizza Park ‐ Facility 01 ‐ Toilet Edmonton Ravizza Drive 172187 45 Fuller Park ‐ Facility 05 ‐ Toilet Edmonton 18‐22 Wolff Street 154532 46 Ellis Beach ‐ Facility 02 ‐ Female Toilet Ellis Beach Cpt Cook Hwy 154540 47 Ellis Beach ‐ Facility 03 ‐ Male Toilet Ellis Beach Cpt Cook Hwy 156016 48 Fitzroy Island ‐ Facility 01 ‐ Toilet Block Fitzroy Island Esplanade Fitzroy Island 192642 49 Ryan Weare Park ‐ Facility 01 ‐ Toilet Block Freshwater Kamerunga Road 184415 50 Norman Park ‐ Facility 02 ‐ Female Toilet Gordonvale Norman Street 154518 51 Norman Park ‐ Facility 03 ‐ Male Toilet Gordonvale Norman Street 154534 52 Gordonvale Cemetery ‐ Facility 01 ‐ Toilet Gordonvale Highleigh Road 154525 53 Greenpatches Reserve ‐ Facility 01 ‐ Toilet Block Gordonvale Bruce Highway 154541 54 Alley Park ‐ Facility 03 ‐ Female Toilet Gordonvale 47‐69 Sheppards Street 155910 55 Alley Park ‐ Facility 04 ‐ Male Toilet Gordonvale 47‐69 Sheppards Street 155992 56 Holloways Beach Esplanade ‐ Facility 01 ‐ Toilet Holloways Beach Esplanade Park ‐ Casuarina Street 218852 57 Syd Granville Park ‐ Facility 04 ‐ Toilet Holloways Beach 84‐100 Wisteria Street 154508 58 Pelican Park Esplanade ‐ Facility 01 ‐ Toilet Kewarra Beach Kewarra Street 154520

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Description Suburb Address FAR 59 Copperlode Dam ‐ Facility 03 ‐ Toilet in Car park Lamb Range Lake Morris Road 235515 60 Keith Edwick Park ‐ Facility 01 ‐ Toilet Machans Beach Marshall Street 239157 61 Machans Beach Esplanade (South) ‐ Facility 01 ‐ Small Toilet Block Machans Beach Cinderella Street 155961 62 School Park ‐ Facility 01 ‐ Toilet Block Machans Beach School Street 155969 63 Lennon Street Park ‐ Facility 01 ‐ Toilet Block Manunda English Street 155947 64 Niven Park ‐ Facility 03 ‐ Toilet Mirriwinni 5‐13 Greer Road 155975 65 Bill Mills Park ‐ Facility 01 ‐ Toilet Mount Sheridan 16‐20 Benjamina St 218843 66 Williams Esplanade ‐ Facility 02 ‐ Toilet (by middle bus stop) Male side Palm Cove Williams Esplanade 154511 67 Williams Esplanade ‐ Facility 03 ‐ Toilet (by middle bus stop) Female side Palm Cove Williams Esplanade 155953 68 Williams Esplanade ‐ Facility 04 ‐ Toilet (Near Palm Cove Jetty 'Northern'

End in Goldfinch Park) Palm Cove Williams Esplanade 218343

69 Tingira St Boat Ramp ‐ Facility 01 ‐ Toilet Block Portsmith Tingira Street 166762 70 Crystal Cascades Park ‐ Facility 01 ‐ Toilet Redlynch Redlynch Intake Road 175315 71 Cattana Wetlands ‐ Facility 01 ‐ Toilet in car park area Smithfield Dunne Road 197218 72 Information / Tom Dooley Park ‐ Facility 01 ‐ Toilet Block Smithfield Captain Cook Highway 154515 73 Possum Street Park ‐ Facility 01 ‐ Toilet Trinity Beach South End Of Vasey Esplanade 155945 74 Coastwatcher Park ‐ Facility 02 ‐ Newer Toilet Block Trinity Beach 51‐79 Trinity Beach Road 230468 75 Trinity Beach Foreshore Park ‐ Facility 01 ‐ Toilet Trinity Beach 81‐87 Vasey Esp. 169797 76 Vallance Park ‐ Facility 01 ‐ Public Toilet Trinity Beach (Vallance Park Bus Stop), 10‐14 Trinity Beach Road 154527 77 Centenary Park ‐ Facility 11 ‐ Public Toilet Trinity Beach Nautilus Street 155915 ? 78 Bak Park ‐ Facility 01 ‐ Toilet White Rock Progress Road 154501 79 Ray Howarth Park ‐ Facility 01 ‐ Toilet block Yorkeys Knob Buckley Street 155982 80 Yorkeys Knob ‐ Toilet in the south Yorkeys Knob ?? ?? 81 Goodwood Park / Foreshore Park ‐ Facility 01 ‐ Toilet Block Yorkeys Knob Sims Esplanade 219112 82 Reed Road Park ‐ Facility 01 ‐ Public Toilet Trinity Beach 55‐77 Reed Road 239158

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Attachment2:Mapping/DistributionofexistingAssets

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Attachment3:GeneralColourPalette

Source: Cairns Regional Council Parks and Leisure Signage Suite #3834924

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Attachment4:FacilityPrecedentsExamplesEsplanade–CityWideRecreationPark

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MajorDistrictPark(e.g.GoombooraPark)majorforeshoreparks(e.g.PalmCove)

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MinorDistrictPark

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SportingAmenitiesSporting amenities will include additional capacity for change and other needs to service sporting groups.

Walker Road‐ typical sports precinct provision and design.

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Attachment5:SportingFacilityGuidelinesandResponsibilitiesOpen Space that is used for structured sport and recreation activities should provide appropriate and complementary amenities. Council will be responsible for providing facilities to a minimum standard and user groups will need to meet any additional ‘sport specific’ requirements. A guideline for these decisions is provided below:

Table 15: Sporting Facility Public Toilet Guidelines

Element Responsibility Guidelines/StandardChange Rooms (each) Council to minimum standards 35m2

Amenities (each) Council to minimum standards 20m2

Accessible Change rooms Council to minimum standards 8m2

Referees Rooms Council to minimum standards 20m2

Public Toilets (internal) Club As required for social space Public Toilets ‐ Female Council to minimum standards 15m2

Public Toilets ‐ Male Council to minimum standards 15m2

Public Toilets ‐ Accessible Council to minimum standards 5m2

Social Room Club ‐Community Space Club ‐Storage Tenant Groups Council to minimum standards 20m2

Storage Community Groups Council to minimum standards 20m2

Kiosk/Kitchen Club ‐Kiosk only Club ‐Rubbish Storage Council to minimum standards To meet service provider requirementsSpectator Cover Club ‐Meeting Room/Office Club ‐First Aid/Massage Club 11m2

Gym Club ‐Timekeepers/Score Club ‐Groundsman Shed Club ‐

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Community Groups are expected to make a financial contribution towards the development of new facilities or the improvement of existing facilities. The following responsibilities concerning capital works apply to Not‐for‐Profit Groups under Council’s Tenures Policy:

Table 16: Public Toilets and Council’s Tenure Policy

C1 Buildings

C2 Special

C3 Principal User

C4 Multi User

Tenure Arrangement Standard Terms Lease and Schedules

Standard Terms Lease and Schedules

Management Agreement Principal Seasonal Allocation

User Agreement and Council Seasonal Allocation

Access Rights Exclusive Use Exclusive Use Semi Exclusive Limited Public Access as Managed by

the Principal User

Shared/Multi Use Public Access Outside Formal Usage

NFP Group Contribution to Capital Works

100% 100% At least 50% of all Capital Improvements At least 50% of all Capital Improvements

It must be noted that the funding available for capital works projects is dependent on a complex range of financial planning decisions and competing demands for resources that must be assessed by Council in the formulation of its budget each year. All requests from Community Groups for Capital improvements will be subject to this annual process.

N.B.: All groups must ensure that any capital works conducted at the groups expense be carried out by qualified contractors who have current Public Liability policies.

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Attachment6:SignageUnder the Parks and Leisure Signage Suite (#3834924), public toilets signage should meet the following themes:

ForeshoresandBeaches

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ParksandNaturalAreas

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LeisureandRecreationFacilities

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Attachment7:WhatdootherCouncil’sdo(#4505757)

Table 17: Benchmarking of Other Councils Public Toilets (major Council phone interview)

City of Sydney Brisbane City Council

Do you have a strategy Yes, in draft form No

When is it for? Expected to be adopted March 2014

Do you have a policy? The Strategy serves as a Policy Document Yes

How many toilets do you have?

Over 120 toilets in the local government area. The City of Sydney council owns/manages 54 (including facilities located within public buildings)

Council has 216 public toilets in parks across the city with only a few located outside parks. I’ve attached a copy of the PIP and you can search on public toilets.

What are the top 3 issues you encounter in the provision of this service

1. Residents’ concerns ‐ They are insufficient in number; difficult to find; not open long enough (or when needed)

2. City’s concerns ‐ NIMBY issues – everybody agrees we need additional facilities, but nobody wants the facility on their street/park.

3. Vandalism and anti‐social issues

1. Budgets matching expectation2. Costs of maintenance 3. DDA compliance for existing assets

What measures do you take to reduce the financial burden on your council with respect to this service (i.e. Partnerships, incentives, sponsorships, revenue)

Partnerships:

‐ JC Decaux –providing advertising opportunity in streetscapes requires the installation and maintenance of public toilets and other street furniture.

‐ Also considering the implementation of community toilet schemes, where retailers etc nominate their facilities for public use.

Standards NZS4241; AS1428 suite Included in Council’s Open Space Buildings Asset Management Plan which provides a framework for life cycle maintenance, renewal and replacement.

Opening hours Various – some open 24/7 others daylight hours; others when buildings open

Cleaning Frequency Varies – most twice per day; 3 times/day at parks with playgrounds during weekends and public holidays; up to 7 times per day at sites of high visitation e.g. beneath Sydney Harbour Bridge

Walkability Council has a strong focus on ensuring that all facilities in public spaces are accessible and safe for all. See Access and Inclusion Plan

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City of Sydney Brisbane City Council

Different types of facilities or all the same?

Diverse portfolio including traditional M/F; Unisex; Automated; Semi‐automated; non‐automated; standalone and integrated within other facilities such as libraries

The Priority Infrastructure Plan and Schedule of Works for Community Facilities outlines the types of parks in which public toilets will be provided and where these parks will be located across the city. Council only seeks to provide toilets in parks of District level or higher. So smaller local parks are not planned to have toilets. Council’s Subdivision and Development Guidelines also provide some information about the assessment of suitable locations for toilets.

Council has different design options for toilets relative to the setting. For example, foreshore toilets have a design and colour palette which is different to toilets in bushland areas.

Do you have a strategy? Yes refer above There is no plan to re‐draft a strategy

Links/References: [email protected]

[email protected]

Parks and Leisure Australia

AdoptedStrategiesReviewhttp://www.brisbane.qld.gov.au/documents/building_development/subdivision_development/2008_ed_part_b_chapter_08_parks.pdf

http://www.brisbane.qld.gov.au/documents/community/public_toilet_design_guidelines_updated.pdf

http://www.brisbane.qld.gov.au/downloads/community/community_support/Access_and_Inclusion_Plan_2012‐2017_part_3.pdf

Gold Coast City Council ‐ Public Convenience Modular Space Design Strategy (Architectural Design Considerations) 2009 (#5472431)

http://www.ballarat.vic.gov.au/media/3378678/12.2_attachment_1_‐_draft_cob_toilet_strategy_03_september_15.pdf

https://www.marrickville.nsw.gov.au/en/council/forms‐and‐publications/council‐plans/public‐toilet‐strategy/

http://www.wdrc.qld.gov.au/living‐here/facilities‐and‐services/public‐toilet‐strategy/

https://www.hobartcity.com.au/Council/Strategies‐and‐plans/City‐of‐Hobart‐public‐toilet‐strategy‐2015‐2025

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Attachment8:InternalStakeholderSurvey(#4505757)

Table 18: Internal Stake Holder Survey on Public Toilets

Number of Toilets 2,771,181 (minimum – some reported were for blocks, not cubicles)

Districts Role ‐ Clean toilets, replace consumables, remove graffiti, and report visual building maintenance requirements including painting, plumbing, electrical, sharps bins, sanitary bins and general building maintenance.

Top 3 issues by each District/Unit 14 Vandalism

9 Misuse of facilities

9 Cleaning standards

9 High usage, hard to keep presentable

4 Old and out dated facilities

2 Graffiti

2 Perception of what is “public” and what is “private” – not all leased facilities need to make toilets available for public use

1 Insufficient funding and resources to provide quality service. Cleaner travels over 300km daily and only has 4 minutes to clean each facility, this does not provide an acceptable level of service

1 Time frames that repairs are carried out

1 Security not closing toilets (former Security firm )

1 Sharps and sanitary bins not being emptied in a timely manner

1 Inappropriate localities

1 Lack of programmed asset renewal

1 New Installations substandard design/fittings (Goldfinch Park)

1 Sometimes we run out of toilet paper as the cleaner doesn't leave enough but this doesn't happen very often

1 For those Councils' Community hall facilities that are not staffed, responsibility is devolved to those groups that have a management agreement or lease over a community facility and therefore have the daily operational management of the facilities

1 Night closures cause problems as people seem to poo around the toilet area

1 Inappropriate behaviour

1 Back Packers

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Opportunities 4 New Cleaning PSA will give more freedom to change cleaning contractor if poor performing 1111

1 We service a large tourist and local used facility. The standard of service is considered good as we do not get many complaints. It is unrealistic to expect a good standard of cleaning when funding allows 1 person 10 hours per day to cover over 300km to clean 34 separate toilet blocks that each have an average of 4 bowls and 1 trough.

1Great to see the toilet block at Spence St closed. All in all most are well maintained and looked after.

1Cleaning is the only area FM is not involved. The cleaners do report any maintenance issues and FM acts on these issues

1I would like to see the old public toilet block at the back of Edmonton Library decommissioned ‐ this is not required due to the close proximity of the newer public toilet black at Ravizza Park and it is a site where regular anti‐social behaviour occurs. 1The library also has an internal toilet for its customers.

1Always looking at new fittings and fixtures that can improve service

Table 19: Internal Stake Holder Survey on Public Toilets by District/Unit

District/Unit Number of toilets

Role Hours Cleaning Top 3 issues Opportunities

Southern 18 Clean toilets and report visual building maintenance requirements including painting, plumbing, electrical and general building maintenance.

Varies, managed by asset owner

Daily Old and out dated facilities. Vandalism. Insufficient funding and

resources to provide quality service. Cleaner travels over 300km daily and only has 4 minutes to clean each facility, this does not provide an acceptable level of service.

We service a large tourist and local used facility. The standard of service is considered good as we do not get many complaints. It is unrealistic to expect a good standard of cleaning when funding allows 1 person 10 hours per day to cover over 300km to clean 34 separate toilet blocks that each have an average of 4 bowls and 1 trough.

Central 19 Clean toilets and report visual building maintenance requirements including painting, plumbing, electrical, sharps bins, sanitary bins and general building maintenance.

6.00am to 5.30pm

Daily on a 4x4 roster

Vandalism, graffiti, time frames that repairs are carried out.

Security not closing toilets (former Security firm ).

Sharps and sanitary bins not being emptied in a timely manner.

Great to see the toilet block at Spence St closed. All in all most are well maintained and looked after.

Northern 26 toilet blocks (multiple

Clean toilets, replace consumables, remove graffiti, and report visual

Varies, managed by

Esplanades twice daily,

Inappropriate localities Lack of programmed asset

renewal.

Difficulty in replacing support staff for leave periods

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cubicles).

Esplanades twice daily cleaning.

#4185891 (Scheduled run)

building maintenance requirements including painting, plumbing, electrical and general building maintenance.

asset owner remainder daily Old and out dated facilities. Vandalism. New Installations substandard

design/fittings (Goldfinch Park)

Facilities Management

All Organise all the maintenance of toilet blocks as well as upgrading them or the Project management of construction new toilet blocks.

Various FM is an internal service provider so does not deal with the public.

Cleaning is the only area FM is not involved. The cleaners do report any maintenance issues and FM acts on these issues

Community Development

2 Ensure the toilets are clean and have enough toilet paper, hand towels and soap

8.30am to 4.30pm

Daily ‐Monday to Friday by Saga. Professional cleaners clean the community centre and toilets 1 day/week

Sometimes we run out of toilet paper as the cleaner doesn't leave enough but this doesn't happen very often

Community Development South

9 Asset Owner of the community buildings in which the toilets are located

Varies Varies ‐ depends on hire use arrangements

For those Councils' Community hall facilities that are not staffed, responsibility is devolved to those groups that have a management agreement or lease over a community facility and therefore have the daily operational management of the facilities.

I would like to see the old public toilet block at the back of Edmonton Library decommissioned ‐ this is not required due to the close proximity of the newer public toilet black at Ravizza Park and it is a site where regular anti‐social behaviour occurs. The library also has an internal toilet for its customers.

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Botanic Gardens 1 unit at the Lakes; 2 units in Flecker

Repairs and Cleaning 6am to 6pm Daily Night closures cause problems as people seem to poo around the toilet area

Graffiti Inappropriate Behaviour

Sport and Recreation 98 (mostly leased)

S&R is the asset owner on sporting and community facilities in which public toilets are located

Varies, some are held inside leased areas with a requirement to make them available to the public there lessee determines hours of use

Varies, depends on lease conditions, some cleaned by lessees/user groups, some by Contractor and Council

Old and out dated facilities. Vandalism Perception of what is “public”

and what is “private” – not all leased facilities need to make toilets available for public use.

Inner City Facilities Lagoon Car park toilets

Asset owner

Monitoring standard of cleaning and all repairs and maintenance

24‐7

365days

Daily full clean, one afternoon check.

Cairns Works

Misuse of facilities Cleaning standards High usage, hard to keep

presentable Vandals

Always looking at new fittings and fixtures that can improve service

Inner City Facilities Lagoon Amenities

Asset Owner

Monitoring standard

of cleaning and all repairs and maintenance

6am‐9pm

365days

Nightly full clean, one afternoon refresh.

Cleaning Contractor


presentable Vandals Back Packers

New Cleaning PSA Will give more freedom to change

cleaning contractor if poor performing

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Inner City Facilities Muddy’sPlayground

Southern Toilets

Asset Owner

Monitoring standard


6am‐9pm

365days

Nightly full clean refresh mid morning and mid afternoon.

Cleaning Contractor


presentable Vandals

New Cleaning PSAwill give more freedom to change cleaning contractor if poor performing

Inner City Facilities Muddy's Playground

Café Toilets

Asset Owner

Monitoring standard


6am‐9pm

365days

Nightly full clean refresh mid morning

and mid afternoon.

Cleaning Contractor


presentable Vandals

New Cleaning PSA will give more freedom to change cleaning contractor if poor performing

Inner City Facilities Skate Plaza Toilets

Asset Owner

Monitoring standard


6am‐9pm

365days


Cairns Works


presentable Vandals

Guard Dogs‐‐LOL

Inner City Facilities McKenzie Street Toilets

Asset Owner

Monitoring standard


6am‐9pm

365days


Cairns Works


presentable Vandals

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Inner City Facilities FunshipToilets

Asset Owner

Monitoring standard


6am‐9pm

365days


Cairns Works


presentable Vandals

Inner City Facilities Lake Street car park (new)

Asset Owner

Monitoring standard


6am‐9pm

365days

Nightly full clean refresh mid morning

and mid afternoon.

Cleaning Contractor

Assuming misuse of facilities Cleaning standards High usage, hard to keep

presentable Vandals

New cleaning PSA will give more freedom to change cleaning contractor if poor performing

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Attachment9:CommunityEngagementGuidelinesforInstallingandRemovingPublicToiletFacilities

OverallPublicParticipationGoalsIn considering installing new Public Toilet Facilities in a given location , good stakeholder and community engagement is essential in order to:

Inform the general public about the project Inform all stakeholders of Council’s commitment to providing the appropriate level of service in sporting facilities in the existing location; Collaborate with internal stakeholders to explore opportunities for enhanced service delivery and improve operations through partnerships and efficiencies; Provide opportunities for all stakeholders to canvass their ideas, values and feedback; Encourage shared stakeholder ownership of the precinct; Deliver public participation initiatives that present good value for money; and Establish long term collaborative partnerships that will add value not only to this project but also future stages.

OverallPublicParticipationPromisetoStakeholders

To inform all stakeholders of the background of this project, its intent and deliverables; To provide the opportunity to consult with all stakeholders at the research phase; To provide the opportunity to consult with all stakeholders on the draft recommendations; To involve key stakeholders with the development of relevant project deliverables; To provide a basis for future collaboration with key stakeholders on implementation of the project’s recommendations.

LevelofParticipationIt is important to assess the degree to which the public (all stakeholders) consider the issue or opportunity significant. Ultimately this information will inform the level of participation offered to stakeholders on key project deliverables.

In accordance with this ideal, a high level assessment has been undertaken to inform the desired levels engagement during this project. This assessment has been performed according to the IAP2* Spectrum for External and Internal Stakeholder Expectations. A summary of this assessment is provided as follows:

Table 20: Level of Participation

External At least Inform

Internal Involve

* IAP2 refers to the International Association for Public Participation

Documents

SPORT AND COMMUNITY SERVICES COMMITTEE 3