Sponsors & Exhibitors

7:45 a.m. - 8:45 a.m. Storyville Hall

Roundtable Café in the Exhibit Hall

9:00 a.m. Celestin 4

Pushing the Data and Scoring Envelope: This Time It’s Very Personal Moderator: Christine Pratt, Analyst, AITE GROUP

Panelists: Paul Gallucci, Director and Collections Offering Manager, CGI

Joanne Gaskin, AMP, Senior Director, Scores and Analytics, FICO

Tom Jordan, Director, Product Development/Sales Solutions - Collections, TRANSUNION

10:00 a.m. - 10:15 a.m. Storyville Hall

Refreshment Break

10:15 a.m. Celestin 4

Understanding Financially Distressed Consumers:Behavior, Engagement, And The Road To Recovery Panelists: Brian Enneking, VP, Consumer Marketing, ENCORE CAPITAL GROUP

Christopher Trepel, SVP, Corporate Affairs and Chief Scientifi c Offi cer, ENCORE CAPITAL GROUP

11:00 a.m.

Conference Concludes

FRIDAY, MARCH 16, 2012

March 14-16, 2012

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New Orleans, LA

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Gold Sponsors

Silver Sponsors

Supporting Sponsors

Exhibitors

Asta Funding, Inc.Becket & Lee, LLP CODIX Coface Collections North America Compumail CR Software DBA International DCM Services Debt Settlement Info Bank Emdeon Global Connect IAT Innovis Data Solutions LiveVox, Inc.

MasterFiles, Inc. Microbilt CorporationNational Loan Exchange, Inc. Nationwide Credit, Inc.NCO Group, Inc. NobelBiz Noble Systems Persolvo Data Systems ProVest Information Services RJM Acquisitions TCN, Inc.Thomson ReutersTracers Information Specialists, Inc.United Field Chase

SAVE THE DATE:

20th Annual Financial Services

Collections & Credit Risk ConferenceOctober 24 - 26, 2012 Talking Stick Resort,

Scottsdale, AZ

For conference program information contact

Julie Dienes at (212) 803-6594 or via email at

julie.dienes@sourcemedia.com

To sponsor or exhibit contact Melissa Sefi c at

(212) 803-6067 or via email at

Melissa.Sefi c@sourcemedia.com

Visit us online at

www.collectionscreditrisk.com/conferences/fscc/

WEDNESDAY, MARCH 14, 2012

11:00 a.m. Celestin Foyer

Registration Opens Sponsored by:

2:00 p.m. - 4:30 p.m. Ory Room

Closed-Door Connect & Collaborate Workshop Instructor: Paul Gallucci, Director and Collections Offering ManagerCGI

4:50 p.m. Celestin 4

Chair’s Welcome John McNamara, CMO, LIVEVOX

5:00 p.m. Celestin 4

Opening Keynote: Economic and Consumer Credit Outlook Cristian deRitis, Director, Credit Analytics, MOODY’S ANALYTICS

5:45 p.m. Storyville Hall

Opening Welcome Reception

THURSDAY, MARCH 15, 2012

7:45 a.m. Celestin Foyer

Registration Sponsored by:

7:45 a.m. Storyville Hall

Breakfast

8:20 a.m. Celestin 4

Chairman’s Opening Remarks John McNamara, CMO, LIVEVOX

8:30 a.m. Celestin 4

The CFPB and Bringing Collections into the 21st Century Moderator: David Ingram, Senior Marketing Director, EXPERIAN

Panelists: John Graubert, Partner, COVINGTON & BURLING LLP

Tony Hadley, VP of Government Affairs, EXPERIAN

Adam Peterman, Director of Federal Government AffairsACA INTERNATIONAL

9:15 a.m. Celestin 4

Leveraging Email, Texting, Web & Chat - Success Stories and Strategies to Improve Collections Effectiveness Moderator: Vytas Kisielius, CEO, COLLECTIONS MARKETING CENTER LLC

Panelists: Carlo Galloro, VP, Credit & Collections, CASH STORE FINANCIAL

John Graser, Director of Collection Strategies and RecoveryBARCLAYCARD U.S

Matthew Tomko, VP, Collection Segmentation and Performance (Collection Strategies), SALLIE MAE

10:15 a.m. Storyville Hall

Break

10:45 a.m. Celestin 4

Interview: First Look–The New Bankruptcy Rules and Changing Trends: What’s Next? Thomas A. Lee, III, Managing Partner, BECKET & LEE LLP

Chris Lundquist, President and CEO, LUNDQUIST CONSULTING INC.

11:30 a.m. Celestin 4

A Case Study with US Bank: Innovative Customer Communication Solutions for Collections and Recovery Moderator: Brian Reiss, Managing Director-U.S. PracticeBRIDGEFORCE, INC.

Panelists: Jim Blyskal, SVP, Collection Strategy Manager, Retail Payment Solutions Risk Management, U.S. BANK

David Furlong, VP-Direct Marketing Fulfi llment Manager, US BANK

Thomas McNamara, Managing Director, QUATTRO DIRECT

12:15 p.m. Celestin 4

Keynote: CFPB Update John Tonetti, Credit Information, Collections, and Deposit MarketsCONSUMER FINANCIAL PROTECTION BUREAU

12:45 p.m. Storyville Hall

Lunch

1:45 p.m. Storyville Hall

Dessert Break in Exhibit Hall

CREDIT RISK Celestin 4

REGULATION AND LEGISLATION Celestin 3

OPERATIONS/ STRATEGY Celestin 2

2:00 p.m.

Identifying Fraud in Credit Portfolios Before Losses Occur Panelists: Neill HaskinSenior VP and Senior Fraud Policy ManagerBANK OF AMERICA

Glen SgambatiCISM, CIPP, CRISC, CTP, Chief Risk and Security Offi cer, EARLY WARNING SERVICES, LLC

2:00 p.m.

From Originator to Debt Buyer to Collection Debt Buyers: The Link Between Originators and Collections Panelists: Mike Bendickson, President, ABSOLUTE RESOLUTIONS CORP.

Nancy Hughes, VP of Business DevelopmentALLIANCEONE

Alexander Dunlap, Director, Debt Sales, WELLS FARGO & CO.

2:00 p.m.

Understanding TCPA: Maximize Consumer Contacts and Minimize Risk Panelists: John Bedard, Jr., Attorney,BEDARD LAW GROUP, P.C.

John McNamaraCMO, LIVEVOX

John Tallarico, VP, Product ManagementSOUNDBITE COMMUNICATIONS

CREDIT RISK Celestin 4

REGULATION AND LEGISLATION Celestin 3

OPERATIONS/ STRATEGY Celestin 2

2:45 p.m.

Case Study - Best Practices in Statistical Collection Scoring: How Florida Power & Light Used Statistical Modeling to Drive Better Collection Panelists: Dwayne Banasiak, VPSUNGARD

Carlos GandarillasDecision Support Manager, FLORIDA POWER & LIGHT

2:45 p.m.

Lessons From The Field: A Student Loan Collections Crash Course Moderator: Brad Dey, Principal, SECOND ORDER SOLUTIONS

Panelists: Scott Barton, CEO, SECOND ORDER SOLUTIONS

Trey Greene, Director of Portfolio ManagementFIRST MARBLEHEAD

Don Siler, Chief Sales/Marketing Offi cer, MRS ASSOCIATES

Scott Carter, VP of Student Lending & Operations, KAPLAN EDUCATION

2:45 p.m.

Complying with the FTC Policy on Deceased Collections Panelists: Gary BeckerChairman, and Chief Legal Offi cer, DCM SERVICES, LLC

J.C. Gunnell, CEO, Chair of the Board, ESTATE INFORMATION SERVICES, LLC

Barbara Sinsley, Partner, BARRON, NEWBURGER, & SINSLEY PLLC

CONCURRENT TRACKS THURSDAY, MARCH 15, 2012

OPERATIONS/ STRATEGY Celestin 2

4:00 p.m.

How Will Servicers Redefi ne Their Loss Mitigation and Foreclosure Process in 2012? Panelists: John Kowalak, Partner, Consumer Finance Group, PWC

Scott Lutz, Senior Manager, Consumer Finance Group, PWC

Nicole Matuszewski, VP, DHM MORTGAGE SERVICING

5:00 p.m.

Cloud Computing in the Credit & Collection Ecosystem Panelist: David Pauken, CEO, CONVOKE SYSTEMS

TECHNOLOGY SHOWCASE Celestin 4

4:00 p.m. - 6:00 p.m.

Emerging Technology Showcase With Live Demos Moderator: John Savage, Managing Director of Risk Technology & SolutionsBRIDGEFORCE, INC.

www.nationalcollectionscredit.comwww.nationalcollectionscredit.comwww.nationalcollectionscredit.com

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OPERATIONS/ TECHNOLOGY

3:30 p.m. Refreshment Break in the Exhibit Hall Storyville Hall

From Risk Policy to Operations and then Back Again Presented by: Manos Margaritis, Deputy CEO, EXODUS S.A.

Process Improvements in ID Verifi cation, Locate Effectiveness and Dispute Resolution Presented by: J’Amy Colburn, Regional Manager, INNOVIS

Streamlining Your Collections Work with CLEAR Presented by: Laura Hernandez, Public Records Specialist,THOMSON REUTERSpp ,

6:00 p.m. Reception Storyville Hall