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SPOCK My decisions are completely logical. Patient…Elliot. analyzing. analyzing. analyzing. analyzing. analyzing. analyzing. Emotional Intelligence. Scott Grogan, DO Faculty Development Fellow. Objectives. Defined Emotional Intelligence (EI) Explored one model & its components - PowerPoint PPT Presentation
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SPOCKMy decisions are completely logical
Patient…Elliot
analyzing
analyzinganalyzing
analyzing
analyzing
analyzin
g
Emotional Intelligence
Scott Grogan, DO Faculty Development Fellow
Objectives
• Defined Emotional Intelligence (EI)
• Explored one model & its components
• Applied concepts to case studies
The ability to…
• monitor one’s own and others’ feelings and emotions
• discriminate amongst them
• use this information to guide one’s thinking and actions
Emotional Intelligence
• IQ is a threshold capability
• IQ = 15-20% of performance success
• EI more important at higher IQ
• 20% increase in performance
• EI in medicine??
Emotional Intelligence
Intelligence
Personality
PerformanceEI?
EI Models
4 traits and skills
•Self-Awareness
•Self-Regulation
•Empathy
•Social Skill
Daniel Goleman
Self-Management
RelationshipManagement
PositiveImpact
Activity Number One
• Read individual excerpts on traits
• In pairs, determine & record…
• 3-4 key features of the trait
• One example of good & bad
10 Minutes
Activity Number Two
• With your partner, teach the table about your respective traits
• Share your good & bad examples
• We will hear a sampling
10 Minutes
Neurobiology of EI
Amygdala
Rational
Emotional
EI Knockout Study
• Experiential:
• Strategic:
Self-awareness
Gut decisions?
Self-awareness
Are your feelings telling you something?
• Iowa Gambling Task
• Facial Expression and Suicide Risk
Amygdala Hijack
• Fight-flight-freeze mode• Quick/exaggerated responses • No response• Unable to learn• Poor decision making
• Positive hijacks
Amygdala Hijack
• Discuss your experience: When...
• do you get hijacked?
• do your coworkers get hijacked?
• We will hear samples
2 Minutes
Self-regulation
• Cognitive approach – the balcony
• “Walk in their shoes”
• Meditation and relaxation
• Mental breaks
• Happy thoughts?
Can We Teach It?
• Two keys for individuals:
• Feedback
• Goal-setting
Activity Number Three• As tables…
• Read each case study
• Discuss questions & answers
• Make a plan
• We will hear samples
15 Minutes
So What?
What will you do next?
Objectives
• Defined Emotional Intelligence (EI)
• Explored one model & its components
• Applied concepts to case studies
Recommended Readings