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Copyright © 2015 Splunk Inc.
Oliver Hoppe Architect, Vodafone
Splunk IT Service Intelligence at Vodafone
Disclaimer
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During the course of this presentaFon, we may make forward looking statements regarding future events or the expected performance of the company. We cauFon you that such statements reflect our current expectaFons and esFmates based on factors currently known to us and that actual events or results could differ materially. For important factors that may cause actual results to differ from those contained in our forward-‐looking statements, please review our filings with the SEC. The forward-‐looking statements made in the this presentaFon are being made as of the Fme and date of its live presentaFon. If reviewed aQer its live presentaFon, this presentaFon may not contain current or
accurate informaFon. We do not assume any obligaFon to update any forward looking statements we may make.
In addiFon, any informaFon about our roadmap outlines our general product direcFon and is subject to change at any Fme without noFce. It is for informaFonal purposes only and shall not, be incorporated into any contract or other commitment. Splunk undertakes no obligaFon either to develop the features
or funcFonality described or to include any such feature or funcFonality in a future release. Referenced customers for ITSI product parFcipated in a limited release soQware program that included
items at no charge.
MoFvaFon
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“Without data you’re just another person with an opinion.”
W. Edwards Deming Michael Connor / The Coca-‐Cola Company @ Splunk .conf 2014
About Vodafone
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World’s second largest TelecommunicaFons company
Provides voice, messaging, data and fixed communicaFons
Operates in 30 countries and partners with networks in over 25 more
>400 Million mobile customers and 12 million broadband customers
About Me
• Oliver Hoppe, SoluFon Architect & IntegraFon Designer
• Involved with any kind of OperaFonal AnalyFcs at Vodafone
• Splunk champion & past user • Big Data ambassador & pioneer
Goals
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• Respect & trust your data • Make your data accessible • Create comparable data • Present your findings • Improve your Service
Agenda
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• Service DescripFon & IniFal CondiFon • Before Splunk IT Service Intelligence • Splunk IT Service Intelligence at Vodafone • Summary • Vodafone Roadmap
Service DescripFon & IniFal CondiFon Complexity vs. Visibility
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Complexity 7 Oracle FMW Components
Oracle RAC Infrastructure Enabler Services
Visibility Infrastructure Monitoring
Network Monitoring ApplicaFon Monitoring
• No end-‐to-‐end service view
• Missing incident prevenFon
• Lost in Fckets
Before Splunk IT Service Intelligence
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IT OperaFons team lacked visibility into health and performance of the service
No reliable service performance and availability reports for management
Monitoring SoluFons generated thousands of remedy Fckets
PrioriFzaFon difficulFes
Affected performance of the service
Alert FaFgue
Splunk IT Service Intelligence at Vodafone
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Workforce IdenFty & Access Management Service selected for ITSI
Collected ~50 KPIs from all Stakeholders to be implemented
ClarificaFon of data requirements à majority of data available
Service selecFon & target definiFon
Target Service
KPI DefiniFon
Data Requirements
Data Onboarding
Ready for ITSI Rollout
Splunk IT Service Intelligence at Vodafone
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“Splunk IT Service Intelligence (ITSI) is a highly scalable IT monitoring and analyFcs
soluFon that provides deep, acFonable insight into the performance and behavior
of your IT services.”
AutomaFc Event ConsolidaFon Build Service dependencies Service Analyzer KPI presentaFon using deep dives and glass tables
MulF-‐KPI AlerFng
Overview
Splunk IT Service Intelligence at Vodafone AutomaFc event consolidaFon
Defining new KPIs Based either on a data model or an ad-‐hoc search Importance, CalculaFon method and search schedule Threshold and severity
KPIs are automaFcally scheduled for summarizaFon
Splunk IT Service Intelligence at Vodafone
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Service Dependencies
Each Service can depend on other Services
A dependency can be the overall healthscore or a set of different KPIs
Service healthscore is influenced by dependencies
Splunk IT Service Intelligence at Vodafone
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Service Analyzer
Direct Service Overview Services Health Score Trends KPI Trends Drill down to Deep Dive Top Notable Events
Splunk IT Service Intelligence at Vodafone
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Deep Dive
Splunk IT Service Intelligence at Vodafone
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Glass Table
Splunk IT Service Intelligence at Vodafone
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MulF-‐KPI AlerFng
CorrelaFon of mulFple violated KPIs
Drill down into Deep Dives
Create a Service Now Ticket
Conclusion
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Time-‐to-‐Market in 2 days Reduced MTTR Real-‐Fme session visibility AcFonable insights in hours not days Increased audience Custom KPIs empower teams
“Building KPIs was very, very easy!”
*MTTR = Mean Time To Recover
Vodafone Roadmap
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Extension of KPIs for the exisFng IntegraFons Roll out more services already in the queue Splunk ITSI as default scope element for any new Service rollout StandardizaFon of data collecFon for performance KPIs Add capacity management capability Extend Splunk ITSI audience to Management, Business, and Security
QuesFons!
THANK YOU
Keep On To Improve
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“It is not enough to do your best; you must know what to do, and then do your best.”
W. Edwards Deming
