Company Overview

Who We Are

750

2

EMPLOYEES GLOBALLY

5 X

• Ranked in the ‘Top 100

Fastest Growing IT

Services Companies’

by Inc. Magazine

167%

3-YR GROWTH

12+

YEARS OF INNOVATION

A Global CX / CRM

Solutions Consulting

Company

Speridian in North America

3

12 years Regional Presence

•Headquarters – Albuquerque, NM

•Offices in Washington, DC, Portland, OR, Miami

FL, Irvine CA, Mississauga, Canada

•Regional Strength 300+ best in class talent

Cost Effective Client Centric Delivery Flexibility

Service Offerings

•Enterprise Application Modernisation

•Custom application Development

•CX / CRM Solutions Design, Development & Implementation

•Staff Augmentation

•Business Intelligence & Data Warehousing

•SOA, Identity Management, Enterprise Portal Development

•Document and Content Management Systems

•Business Consulting services

•Cloud Solutions and Services

•Managed Services

•Enterprise Mobility Solutions

Long Term Partnership with customers on Implementation and Support

Speridian in Middle East, Asia & Africa

4

10 years Regional Presence

•Regional Headquarters – Dubai, UAE

•Offices in Dubai, Pakistan, India

•Strong Alliances across the region

•Combined sub continental delivery strength of

450 +

Cost Effective Client Centric Delivery Flexibility

Service Offerings

•Enterprise applications

•Application modernisation

•Custom application

• Independent testing and validation

• Managed applications • Staff augmentation • Enterprise intelligence • SOA, enterprise portal and

middleware

• Business consulting services • Cloud solutions and services • Managed services and

outsourcing

Long Term Partnership with customers on Implementation and Support

Speridian Global Oracle Practice

5

BPS Licensing Oracle Certified

Cloud Reseller Industry Accelerators Big Data & Analytics

CX Templates Upgrade Toolkits Testing Accelerators BI & Datawarehousing

Full Product Suites

CRM, SOA, IDM, Full Lifecycle – DDI to M&O

Business and

Technology

Consulting

MANUFACTURING

TRAVEL

HEALTHCARE

REAL ESTATE

PROFESSIONAL

SERVICES

FINANCIAL

SERVICE

PUBLIC SECTOR

UTILITIES

TELECOMMUNICATIONS

RETAIL

Serving Enterprises and Governments Worldwide

6

Financial Services

Healthcare

Technology & Consumer Services

Public Sector North America

TAX CUBE

Serving Enterprises and Governments Worldwide

Public Sector MEA

Travel & Transportation

Real Estate

Telco

Manufacturing

7

8

Strategic SI Partnerships

8

Siebel CRM Practice

• North America

• Middle East & Africa

• India

• Design, Development & Implementation

• Maintenance & Operations

• IP 2014 & Open UI Upgrades

• Application Support and Hosting Services

• 300 + Siebel Certified Consultants

• End-to-end solutions for Siebel implementations with options of on-premise or Cloud implementations

• Strong presence across major verticals

• Referenceable customer base

• Siebel and Open UI Centers of Excellence

Siebel Practice

CRM Business

Intelligence SOA System Integration

Master Data

Management

Content

Management Web Applications

• DC Government – Siebel Call Center Upgrade

• Health Fitness – Siebel Event Management Implementation

• Hawaii Integrated Eligibility Solution – DDI of Siebel, IDM, SOA and BI based solution.

• Social Care & Minority Affairs – Abu Dhabi, UAE – Siebel Case Management and Oracle E-business Deployment.

Recent Wins in Siebel

Service Offerings

Global Delivery Capability

Oracle Solution Offerings

9

Speridian Oracle CX Cloud Portfolio

Extensive expertise with Oracle Sales, Marketing and CPQ Cloud

Empowering Clients with Omni-channel strategy since inception

Rich experience in CX Foundation solutions like Siebel MDM and

Business Analytics

10

Cloud Enablement Journey-Map

Business

Technology

Align

Strateg

y

Busines

s IT

Alignme

nt

Design

& Plan

Cloud

Solution

Selecte

d

Build &

Deliver

Change

Adopte

d

Operate

&

Improve

Benefits

Realized

Cloud Transformation Journey Stages

Engagement Levels

• Understand the

disruption

• Set strategy

• Identity the

value

opportunities

• Set Roadmap

• Check

feasibility

• Make informed

choice

• Business case

• Implement

incrementally

• Reduce time to

achieve

business value • Host and

operate

• Continuous

Improvement

(2) Assess

(1) Explore

and

Advise

(3) Enact

(4)

Manage

CLOUD

CONSULTING CLOUD IMPLEMENTATION

MANAGE CLOUD

SERVICE

Empowers client to gain

visibility on the Cloud

Journey stages

Business and technology

pillars are aligned

throughout the stages

3-prong engagement

strategy with consulting,

implementation and

management services

11

Public vs. Hybrid vs. Private Cloud Strategy

Private Cloud

Focus on dedicated secure

environments offered with

predictable hardware requirements

that require high availability,

stability and redundancy and must

meet strict compliance standards

Currently offering SaaS and

PaaS solutions

Data Center located in Northern

VA with DR in Oregon. Fully SAS70

Type II / SSAE16 compliant with

99.999% uptime

Hybrid Cloud

Focus on transforming core

processes from legacy operational

CRM applications to Cloud

Coexistence of On-Premise and

Cloud with Business Process

Integration strategy

Optimized TCO and better

control using the best of both

worlds

Focus on healthcare vertical

keeping data control and security

in mind

Public Cloud

Focus on Oracle CX Cloud

solutions for Sales and Service

Automation serving industry

domains such as healthcare, travel,

retail and manufacturing

Alignment with Oracle CX Cloud

product strategy from a product

stack standpoint

Investment in SaaS services and

PaaS extension applications for

verticals mentioned above

12

Service Cloud Practice

• North America

• MEA

• Asia-Pacific

• Enterprise Consulting

• Implementation/Rollouts

• Upgrade

• Application Support and Maintenance

• RightNow CRM-Specialized

• Focus on RightNow CRM/Service Cloud since 2012

• Strong presence across major verticals

• Referenceable customer base

• Team comprised of Oracle certified administrators, architects and developers with many years of RightNow experience

Service Cloud Practice

311 Solutions Healthcare Payer CTI Integration Field Service

Mobile App

Healthcare

Providers Others

• King Abdullah Economic City – Sales & Service Cloud – Saudi Arabia

• Siemens – Knowledge Management for Call Center users

• Church Pension Group – Service Cloud, NY, US

Recent Wins in Service Cloud

Service Offerings

Global Delivery Capability

Oracle Service Cloud Solution Offerings

13

6/17/2015

Service Cloud Clients

Case Studies

• EBS to RightNow Migration.

• RightNow customized to support B2B and B2C business processes.

• Leveraging RightNow for Sales, Service and Marketing functions.

• Integration with Customer Data hub via SOA.

• Beachbody has received good feedback and awards at all Oracle events

including Cloud World and Open World.

• Rebranded Customer Portal to enable mobile self service and

internationalization.

• Automation in call center and business processes. Reduced significant call

center volume with effective branding and knowledge base design.

• Internationalization supporting multiple languages, automated redirection

based on browser language and customer flight details.

• Design light weight web pages to be accessed on flight without

compromising on functionalities

• Reduced Call center volumes and improved Customer Self Service via chat.

• Enabled Marketing, Sales and Service modules.

• Customized CP for brokers for broker enablement, lead and opportunity

generation, for members to request quote and complaint management.

• Integrated RightNow CX with Online Insight and Benefit Align.

Case Studies

• Consolidate and configure RightNow CX to support knowledge base across

60 countries and 30+ languages, leveraging Knowledge Foundation APIs.

• Custom functionality to bulk upload knowledge base articles mapping their

unique business requirements.

• RightNow Knowledge base to support Siemens Global Call center.

• Custom knowledge base functionality to provide information to internal and

external customers based on working office operational hours.

• Configure RightNow CX (Service), Eloqua (Marketing), SRM (Social Cloud).

• Customized RightNow CX to support B2B and B2C processes.

• Integrate with Yardi (Lead and Sales Mgmt.) and ERP system.

• Leader in Ecommerce Retailer.

• Customized mobile solution to support customer self service integrated with

order management system.

• Customized RightNow CX solution for outreach functionality and customer

feedback.

• RightNow CX integrated with Siebel CRM for sales and opportunities.

• Enable Customer Self Service for both Consumers and Dealers.

• Customizing knowledgebase articles to embed inline VIN searches by

consuming client’s web service to validate the VIN

• Proactive and Regular Chat configured to improve Customer self Service.

Speridian CX Service Mix

Professional Services

Implement RightNow CX and configure

Sales, Service and Marketing modules.

Agent Desktop Configuration

Customer Portal Configuration and

Customization

.NET Add-ins

Business Process Automations &

Analytics

Custom Application development

Integration and Data Migration

Integration with Other CRM applications

Social community Integration

Data Import/Export, Batch jobs

Web Service Integration

Integration with external applications

using ETL tool.

CTI Integration

Upgrade Services

Upgrade from Classic to CP1 or CP2

Upgrade from CP1 to CP2

Migrate custom tables/functionality into

Custom Object model

Modification in existing customization

for forward compatibility

Support Services

L2, L3 Support

Onsite/Offshore model

Product Configuration

Analytics and Dashboard

Customer Portal/Add-in Customization

17

Sales Cloud Practice

• North America

• MEA

• Asia-Pacific

• Enterprise Consulting

• Fixed Service Offerings

• Implementation/Rollouts

• Managed Services

• Specialized in Sales, Marketing & CPQ Cloud

• Providing multiple Fixed Scope / Fixed Price offerings

• Migration from Salesforce to Oracle CX solutions

• Consulting Services – Cloud Strategy & Roadmap definition

• Growing Customer Base

Sales Cloud Practice

Healthcare Payer FSO Integration

framework

Healthcare

Providers Others

• King Abdullah Economic City – Sales & Service Cloud – Saudi Arabia

• EMAAR – Sales Cloud

Recent Wins in Service Cloud

Service Offerings

Global Delivery Capability

Oracle Sales Cloud Solution Offerings

18

Implementation Fixed Service Offerings

Dependent on the Cloud Assessment Service

3 Levels based on Business Process Gap analysis and Configuration

Effort

Preconfigured Demo’s for Standard Sales Enablement Processes

Timeline for SoW’s , Proposals and Demo : 1 Week

Oracle Knowledge Management

OKM / Inquira

OKM Solution

Integrated with

Rightnow or Siebel

One-Stop Shop for

Implementation,

Integration &

Support

20

Enterprise Mobility Solutions

Mobilize

Field Service Mobile

• Integrated with

RightNow, Siebel, OBIEE

Net new solution sell or

upsell licenses for Oracle

See www.speridian.com/mobilize

21

22

Joined-up Justice – An Overview

Federal Law Enforcement

Regional &Local

Law Enforcement

Prosecution &

Public Defense

Courts

Corrections

23

justicealign Solution Mapping

justicealign® components: Investigative Case

Management

Courts Case Management

Content Management

Online Self Service Portals

E-Filing

Mobility

Calendaring

Analytics

Judge’s WorkBench™

Oracle Technologies:

Siebel Public Sector CRM

Siebel Tools

OBIEE

BI Publisher

Webcenter Content Suite

Weblogic

Policy Automation

MDM

Enquira

Endeca

E-Business Suite

Peoplesoft

24

25

Thank You !