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Spencer Cooney102 Stratfield House Birchett Road, Hants, GU11 1LW
Mobile: [email protected]
uk.linkedin.com/pub/spencer-cooney/5a/294/79b/
Profile
I am an experienced professional, with strong leadership and relationship building skills. I am a dedicated meticulous worker, excellent at juggling multiple tasks and working under pressure. My industry experience includes Recruitment, Healthcare, General insurance, Group Risk, Employee Benefits as well as Finance and Retail Banking. I am very business orientated and client focused in the way in which I work; always considering the client’s current and future needs. I am very driven and committed to achieving targets and goals, whether these are KPI's or goals I have set for myself. I am experienced in building new business relationships in both a B2B and B2C environments as well as building a rapport with existing clients thus working to maintain and grow the profitability of a portfolio through many different channels. I have a tenacious attitude to my working life with a strong desire to succeed. I am flexible and adaptable in the way I work with the ability to think on my feet and provide a world class customer experience.
Skills
computer literate effective communicator good time keeper excellent organisational and
administration skills client focused
good business acumen and commercial awareness
experienced negotiator confident in product matching strong sales experience team player
Employment Experience
Brook Street June 2014 – August 2015
Permanent Consultant
As a permanent consultant I work with my clients to help find the perfect candidates for their ever-changing needs. This means being able to match on both skill set and personality. I achieve this by fact finding to a high standard and then rigorously assessing candidates to ascertain their skills and capabilities. I do this working in a fast paced environment and working to tight deadlines. I am dedicated to working hard to gain an understanding of current and future recruitment strategies, requirements and key business drivers. I help develop these by working in partnership with my clients. I continually develop my approach and service I offer, with an aim of being the recruitment consultant of choice; offering a personal and professional service to clients and candidates, working with candidates to understand their career objectives and pro-actively making relevant introductions to potential employers.
Skills I developed as part of this role are:
Client management Candidate management Time keeping Business acumen Cold calling
Candidate selection Industry awareness Relationship building Working in a team Cross selling
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Freedom to Insure February 2014 – March2014
PMI Executive – Healthcare
My time at Freedom to Insure was spent building a Private Medical Insurance (PMI) division in a company with limited previous experience. I was responsible for recruiting insurance providers for the panel Freedom to Insure offered to their clients. I was also responsible for helping train a call team to recognise potential PMI needs of a customer and help them build a professional relationship with a potential client to allow the smooth transition to a sales consultant for the continuation of the sales process. As part of my role I followed up on potential leads. By doing this I was able to recognise other needs of the customer to product match and cross sell to other areas of the business.
Skills I developed as part of this role are:
Building a PMI division within a company with no previous experience.
Recruiting insurance providers. Training call teams to recognise
potential PMI needs
Following up on potential leads. Recognising other needs of the
customer to product match and cross sell to other areas of the business.
KPI and target driven
Towergate Health+ September 2012 – November 2013
SME Consultant – Healthcare
My role as an SME consultant was to find the perfect match between small to medium businesses and healthcare insurance providers. I ensured my clients received the very best cover at the very best price and continually reviewed this to ensure they always received the most suitable cover for their business. This not only enabled them to fulfil all their employee’s healthcare needs and therefore ensures employee loyalty; it also enabled them to continue to grow as a successful business, as well as help build employee retention. My role consisted of portfolio management as well as working towards KPI’s and targets to increase my portfolio value by product matching and cross selling to other areas of the organisation. My role was primarily telephone based with on and off site meetings with clients based on the individual needs.
Skills developed during this role were
Working in an FCA regulated environment.
The role consisted of portfolio management of up to 270 clients.
Working towards KPIs and targets to increase my portfolio value by product matching and cross selling to other areas of the organisation.
Personal targets of 70% client retention 30% new business generation that were met and exceeded.
Primarily telephone based with on and off site meetings with clients based on the individual needs.
Barclays Bank PLC July 2005 – September 2012
Personal Banker
I worked in many different grades of branches within Barclays Bank Plc from large flagship branches to smaller town branches. During my time at Barclays my role involved working to fixed targets by matching and predicting future client needs to the range of Barclays solutions in a wide range of areas. The role was 95% sales focused and consisted, working towards KPI’s and increasing my productivity value. I was responsible for meeting clients day to day banking needs through Barclays range of current and saving accounts and helping customers protect their lifestyles and families through life insurance, personal accident cover and income protection products. I worked with individual clients to assist with mortgage, investment and premier banking. I also helped start up business clients and pre-existing business clients with their individualised needs. I embraced the banks vision by putting the client first and working with resources to help make customers lives easier.
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Skills I developed as part of this role are:
Working in an FSA regulated environment.
Striving towards fixed targets. Meeting client’s day-to-day
requirements as well as identifying other potential needs.
Building and maintaining professional relationships with clients.
Working with the Business Banking Team during a one year secondment,
managing a portfolio of 340 business banking accounts.
Helping clients with their borrowing needs through Barclays loan and credit card propositions, helping customers protect their lifestyle and their families through life insurance, personal accident cover and income protection
Delivering the banks vision of service by putting the client first.
DSGi (PC World) September 1998 – July 2005
Senior Service Team Member
My role as a Senior Service Team Member, started as a temporary Christmas position at PC World in Croydon. I initially worked in a commission based, targeted sales role. My position was then extended and my skill set increased as I got to work across a diverse range of departments including sales, stock integrity, customer service and administration. I became responsible for arranging delivery of products to clients via third party delivery services, ensuring accurate records were kept by checking stock deliveries against manifests. I arranged timely repairs of products through precise management of three engineer’s diaries, dealt with customer enquiries and complaints and responded accordingly and adhering to security procedures by following strict cash management protocols and banking duties. I progressed to working in business sales and this involved arranging meetings with companies to advise which business package would best suit the needs of their business and I worked closely in a team to deliver first class service. My dedication and work ethic allowed me to grow within the company and I eventually helped run successful opening weekends of new flagship stores both locally and across the U.K. I was eventually assigned to a team that took responsibility for the planning, rebuilding, stock and general set up of the largest electronic retail store in Europe at the time. This included managing staff levels and organising major sales events during store openings.
Skills developed during this role were:
Initially working in a commission based, targeted sales role.
Extending my role to work across a diverse range of departments including sales, stock integrity, customer service and administration.
Arranging delivery of products to clients via third party delivery services.
Ensuring accurate record keeping by checking stock deliveries against manifests.
Arranging timely repairs of products by precisely managing three engineer’s diaries.
Dealing with customer enquiries and complaints and responding accordingly.
Cash management in the form of till lifts and balances as well as daily
banking to ensure security procedures were adhered to.
Working in business sales, arranging meetings with companies to show them which business package would best suit them.
Working closely in a team to deliver first class service and help run successful opening weekends of new flagship stores both locally and across the U.K.
Being assigned to the largest electronic retail store in Europe at the time and taking part responsibility for the planning, rebuilding stock and general set up as well as determining staff levels and arranging major sales events.
Education
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St Joseph’s College – London, U.K 1999
GNVQ Business Studies
A Level Photography (B)
St Joseph’s College – London, U.K 1997
GCSE’s
Maths (C) English Language (D) English Literature (E) Double Award Science (CC) History (D) Photography (C) German (E) Religious Studies (F)
Interests
Martial arts, Swimming and Photography
References
References available upon request
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