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SPEECH RECOGNITION SOLUTIONS FOR ENTERPRISES.
AC VOCA
www.acvoca.com
September 2017
For further information:
Gidi Adlersberg, Product Marketing Manager, AudioCodes Ltd.
Email: [email protected]
Office: +972-3-9764224Mobile: +972-54-4514253
SPEECH RECOGNITION WITH AN ENTERPRISE TOUCH
AC Voca is developing its own speech recognition engine tailored for organizational needs and use cases.
OVER 95% IN SPEECH RECOGNITION ACCURACY
SPECIAL EXPERTISE IN IDENTIFYING CONTACT NAMES, DEPARTMENTS, ORGANIZATIONAL FUNCTIONS AND BRANCHES
SEAMLESS INTEGRATION WITH ANY ORGANIZATIONAL PBX OR IVR SYSTEM
ONGOING LINGUISTIC OPTIMIZATION
OVER 100 ORGANIZATIONAL CUSTOMERS FROM A VARIETY OF BUSINESS VERTICALS
Self-developed speech recognition
engine with enterprise expertise
Telephony & Networking
Speech –driven
applications
THE AUDIOCODES ADVANTAGE.
Designing, implementing and delivering enterprise speech recognition technology solutions for the telephony, IVR & smartphone user environments.
ONE SIZE FITS ALL.
The AC Voca speech driven solutions are intuitive and easy to use by a rich variety of users from all ages and genders, fitting to any public organizational need.
CONNECT ON THE GO.
A speech-driven contact communication solution for medium\large enterprises.
“The simplicity of searching for employee contact info, departments and conference rooms saves us precious time. VocaNOM voice dialing allows our organization to focus on what’s truly important.”
Ziv Greenberg, Solutions Architect and Mobile Team Leader, TevaPharmaceutical Industries Ltd.
INCOMING CALL ROUTING BY VOICE.
Speech recognition solution routing external callers to designated departments or branches via one main phone line using natural speech.
User places a phone call to a designated AC Voca Phone line
AC Voca speech-driven IVR answerers the call in zero time
User is invited to say the name of the desired phone destination
The user says the name of the desired destination
User request is recognized by the AC Voca speech recognition engine
Call is automatically transferred
“Out of 1,500 daily incoming calls, only 100 of them are now directed to a human operator, whereas all other calls are handled entirely by the VocaONE voice routing solution”.
Ofer Kanner, Chief of Operations, Rambam Healthcare Campus
Human phone representative
Automatic speech-driven call routing
~$40K per year (annual salary)
Speech-driven call routing~$14K per year
per 2 speech recognition channels including support & maintenance.
REQUIRES RESOURCE MANAGEMENT
UNEVEN CUSTOMER EXPERIENCE
LIMITED AVAILIBILITY
AUTOMATIC CALL ROUTING
UNIFIED CUSTOMER EXPERIENCE
24/7 AVAILIBILITY
TAILORED INTEGRATIONS
Tailored speech-driven solutions for ERP, HR, CRM and other organizational platforms.
-Accelerating user inputs;-Exchange structured data using natural language.
REAL TIME ANALYTICS REPORTING.
The AC Voca web management platform includes call reporting and analytics of phone traffic, allowing ongoing linguistic and PBX optimization for any service need.
SELECTED ENTERPRISE PORTFOLIO
OVER 100 ORGANIZATIONAL CUSTOMERS FROM A VARIETY OF BUSINESS VERTICALS, INCLUDING: HIGH TECH, BANKING & FINANCE, INDUSTRY MANUFACTURERS, HEALTHCARE AND MEDICAL CENTERS, RETAILERS, ACADEMIC INSTITUTES AND CIVIL SERVICES.
ABOUT AUDIOCODES
AudioCodes ltd. is a telecommunications company headquartered in Israel, specializing in VoIP technology, employing over 700 employees worldwide.
The company is publically traded in NASDAQ (AUDC), with a total revenue of ~$145M during 2016.
