Spectrum Managed Mobiles

Spectrum Managed Mobile Service In business, it often pays to go direct and cut out the middle man. But for your telecoms, this isn’t always the case. As one of the UK’s leading service providers, Spectrum’s Man-aged Mobile Service gives clear and independent advice with fast access to expert knowl-edge and experience providing a totally seamless service, making effective use of your time.

Why not go direct?There are several key areas where Spectrum can provide something extra than simply dealing directly with the networks. These are:

• Audit service & cost control services • Account administration• Mobile infrastructure services• Device management • Advanced reporting & analysis

Audit & Cost Control ServicesSpectrumpridesitselfonitsexpertiseandexperienceinmobiletelephony,aswellasvoicefixedline, systems and data solutions.

We have helped hundreds of organisation across the UK to reduce their telecoms waste. We follow a ongoing 4 step process which starts with an assessment and analysis of your current businesscostsfollowedbyacomprehensivereportthatidentifiessavingopportunities.Wewillthen implement the changes and manage the entire process, helping you save a lot of money.

Our Audit Service incorporates a full assessment and report on all mobile voice and data usage, userprofilesandcarriercontractsaswellasanassetauditincludingdevices,servers,mobileUC applications & integrations. This can also be extended to include wireless access, BYOD and mobile security if required.

All our telecoms analysts are trained and experienced at identifying every day savings, not just one-off billing errors and, because our advice is completely independent, you can be sure that whatyou’rebeingtoldisentirelyrightforyourbusinessresultinginsignificantcostbenefitsthatwouldbedifficulttoidentifyin-house.

Account AdministrationWe understand just how important service is for every size of business that’s why every customer is allocated a dedicated Account Manager. They meet with their clients once a quarter – or more regularly if required – to help get to know their customers better: where they’re going, what their goals are and how technology could help. This gives the Account Manager better insight when reviewing customer accounts and providing recommendations enabling the development of a strategic technical roadmap. In addition to this, you are supported by an experienced dedicated Internal Account Manager. They are available to help with a wide variety of everyday issues, such as:

• Centralised and co-ordinated control of activities• Mobile device management• Provision of and changes to network services i.e barring, unbarring, cancellation & migration• Mobile infrastructure services• Billing and invoicing queries• Network coverage checks and coverage enhancing equipment• International roaming management

Your Account Manager will aim to answer any queries with just one call, and because we assign ateamspecificallytoyouraccount,astrongsenseofpartnershipisformedbetweenourtwobusinesses easing the burden on your own resources.

Mobile Infrastructure ServicesWith so many options available for integrating mobiles into the general business environment, we are able to offer a range of services to support any business to maximise the effectiveness of their employees and mobile investment. Areas include;

• Email services• BES services• Activesync server• Microsoft Exchange Integration• Microsoft Lync Integration & mobile client• Avaya Mobile UC clients

Device ManagementYour dedicated Account Manager with work closely with pre-authorised personnel to deploy and support mobile devices, such as smartphones and tablets. They are well prepared to help you control all mobile devices under your company plan. Services include:

• Handset repairs & faults• Device replacement• End user queries• Orders for new equipment & connections• Device OS management• Handset resource allocation and asset management• Manage warranty/insurance claims• User training/advice

Our services can easily handle the complicated task of managing mobile devices in your company ensuring they comply with policies and are not misused.

Advanced Reporting & AnalysisGood management is at the core of smooth operations. Our management reports support decision making and the effective running of yourmobilefleetbykeepingyouinformedwithstaright forward reports. Our analysts draw on the experience of working with hundreds of bills each month, maximising savings whilst implementing best for business practices.

Our monthly Advanced Reporting service offers quality, tailored reports delivered directly to you. Delivering reports at group, department and cost centre levels eliminates the need to manually log in, download and translate reports. We understand that all our clients are different, withspecificrequirementsandourAdvancedReporting ensures reports are built to match them perfectly. Each report is written by one of our expert analysts to highlight any areas that either need further investigation, are of interest or could lead to a saving being achieved. Advanced Reporting allows you peace of mind, knowing that your billing is being monitored each month. This enables changes to be made to packages or user behaviours, saving you money.

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Speak to one of our friendly experts here at Spectrum to discover more about us, and how

ourrangeofsolutionscanbenefityou.

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