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Page 1Spectos GmbH All rights reserved 2001-2018 ©Spectos GmbH All rights reserved 2001-2018©
Spectos Postal & Logistics Solutions Analysis of Postal & Logistic processes with Live-Trackers, RFID
and Transit Time Measurement System
Page 2Spectos GmbH All rights reserved 2001-2018 ©
The Next Generation of Market Research: Better controls means better results.
The TeamCorporate PhilosophyFounding Story
Spectos is an independent Institute for
Market Research and Technology.
Real performance begins with the
collection & usage of reliable data.
Our team is comprised of experts from
various industries and specialists fields.
Since being founded by Niels Delater in
2001 in Dresden, Germany, Spectos has
been supporting leading edge companies
with business performance improvement
for over 15 years.
.
The first step towards progress starts with
viewing processes from the customer’s
perspective, as well as not only listening
to, but also learning from the voice of the
customer.
Consisting of over 120 employees, our
international team includes market
researchers, engineers, graphic designers,
mathematicians, analysts, and account
managers.
About Spectos
Page 3Spectos GmbH All rights reserved 2001-2018 ©
Live Tracking Technology
Example for logistics process and tracking objectives
The real-time tracking presented here is for individual shipments for tracking and analysis of :
■ Information about processes when RFID or Track n‘ Trace is not possible or economical
■ Details and differences between the defined process steps
■ Suspected or known deviations in standard processing
■ Unknown running processes
■ Proof of delivery and performance for the customer
HUBCustomerPick-up
ReceiverDelivery
Measuring points / research analysis
Page 4Spectos GmbH All rights reserved 2001-2018 ©
Live Tracking Technology
Overview about the Technology
■ Location transfer from predefined intervals: 15 Min / 60 min / 24 hrs
■ Battery life depending on measurement interval and process: Upto one year
■ Location accuracy:
■ In residential areas: 20-50 m possible
(when in use from known WIFI-positions)
■ In rural areas/on thoroughfares: 500-3000 Meter
(based on GSM-network)
■ Reliable reception - also in buildings/transport containers/trucks
■ Real time transmission of data (no complex readings)
Page 5Spectos GmbH All rights reserved 2001-2018 ©
Data transmission
System Monitoring
Cloud Server
Data bank
Raw data
GSM / WIFI Tracking Events
Status and Heartbeat
Configuration and Administration
Analysis & Report
Alerts &
Escalation Real time-transmission of data from all
trackers in the RPM Cloud-Plattform
Live Tracking Technology
Data connection and System monitoring
Page 6Spectos GmbH All rights reserved 2001-2018 ©
Tracking of letters
■ Mailing in different formats is
possible
■ Machine friendly for flat and multi-
sorters
Tracking of parcels
■ Every form of shipment can be
monitored
■ Built in sensors offer additional benefits:
■ Light sensor (shows open when
shipment arrives)
■ Movement sensor (can indicate
improper handling)
■ Other sensors (i.e. temperature) can be
connected when needed or required
Tracking of containers & vehicles
■ Installation in vehicles for continuous
site survey
■ Installation in packaging, i.e. transport
boxes, trolleys, ULD‘s pallets,
containers
Live Tracking Technology
Applications for Postal & Logistic services
Page 7Spectos GmbH All rights reserved 2001-2018 ©
Small. Reliable. Innovative.
Live Tracking Technology
Quick Product Overview
Page 8Spectos GmbH All rights reserved 2001-2018 ©
Depot
Hub
Entry point for test shipments / containers / transport crates / pallets
Measurement & Location points for RFID Gates
Sorting Center
Customer
(Lettershop)
Quality Monitoring
Timely delivery
Outbound
Completeness
Misdirection
Running time
Container Tracking
Timely delivery
Misdirection
Completeness
Outbound
Inventory optimization
Inventory Management
Quantity at site
Localization process
Inventory
Return time
Responsible transition
Loss
RFID Technology Infrastructure
Page 9Spectos GmbH All rights reserved 2001-2018 ©
RFID Technology Infrastructure
SMS Gateway
System Monitoring
Cloud Server
Data bank
Raw data
Last Mile Unit
Spectos Gates
ReadingsSMS
Analysis &
Report
Alerts &
Escalation
Real time-transmission of data from all
trackers in the RPM Cloud-Plattform
Page 10Spectos GmbH All rights reserved 2001-2018 ©
RFID Technology Infrastructure
2-Antenna gate for narrow passagesand doors
■ Router with SIM card for mobile data
transmission and remote maintenance
■ Uninterruptible power supply
■ Aluminum housing with suspension
support
4-Antenna gate for wide rolling doors
■ Router with SIM card for mobile data
transmission and remote maintenance
■ Uninterruptible power supply
■ Stable and shock proof housing
■ Ram protection not included, but
recommended
Last Mile Unit (LMU) for use in mailboxes
■ GSM modem for data transmission via
SMS (readings and status)
■ Measure cycle every 15 minutes,
Battery life > 1 week till the next
change
■ Rechargeable via USB port
■ Flash memory for data caching
■ Plastic housing
Page 11Spectos GmbH All rights reserved 2001-2018 ©
Transit Time Measurement System
Design Plan Implementation
Fulfill culture & country-specific demands and norms
Measurement structure according to norms
Client-specific goals, performance indicators
Data from Real Mail Study
Step-by-step implementation of the defined structure
Investigate transit process
Recruit individual panels, enter data into in-house database, SpectosLab
Plan, generate i.Codes, create panelist surveys and target dates via SpectosLab software
Seamless integration in close collaboration with our experts
Create individual dashboard for 24/7 access to data, regardless of location
According to customer needs, integration of KPIs, alert and ticketing systems, benchmarks
Technology tracking system
Page 12Spectos GmbH All rights reserved 2001-2018 ©
Transit Time Measurement System
Production Induction Measure
In-house facilities for highest quality control, experience
Printing, letter bundling, packagingRFID technology (passive or active)
Introduction for induction
Shipment to dropper
Various sizes, volumes
Reliably distribute mail to droppers, measure transit time
Induction of test mail
Update Spectos Lab with induction day
Data monitoring and quality control
Active support for senders
Collect high-quality, varying data for postal measurements
Various channels for data collection, such as telephone, web applications, email, etc.
Response validation process
Collect & compare RFID data
Continuous panel management
Page 13Spectos GmbH All rights reserved 2001-2018 ©
Transit Time Measurement System
Data Collection Data Validation Report
Monitor measured data for high quality results
Daily basis
All channels connected
Statistical correction
Live ticketing system
Team of expert analysts working to translate your data
Automatic evaluation of results
According to tenders and customer requests
Filter function for in-depth analysis
Unsure data analysis / statistical correction
Reliable data analysis for proof of quality, certification
RPM (Real Time Performance Monitoring)
Customizable, integration of goals
Live monitoring and closed data
24/7 availability
Page 14Spectos GmbH All rights reserved 2001-2018 ©
Transit Time Measurement System
Highest levels of accessibility
Reliable panelist recruitment and data collection with over 10 years of telecommunication experience
In-house developed call center software system for data collection and verification via telephone, easy integration according to client specifications
Integration of receipt target date and up to four target check dates (panelists will be contacted up to 4 times)
Use of native speakers in over 10 languages, international team active in over 15 countries
Ticketing system for organization, structure
Professional, personal contact with panelists
Quality control with KPI thresholds, panelist incentives
Page 15Spectos GmbH All rights reserved 2001-2018 ©
Belgian Post – Transit Time Measurement
RFID-Supported E2E
Transit Time Monitoring System
Customizations:
Highly customized, individual dashboard with details on panel, transponder overview, filter function for dates, destination, routes
Multi-language web application for data collection - exclusive to bpost and available in Flemish, French, German and English
Panel management system, statistics on size, deactivations, etc.
Internal ticket system to track and solve issues quickly
RFID tracking: overview of read rates, locations, loss status
Comprehensive overview of city to city transit times
Panelists with RFID reading devices in mailboxes
Page 16Spectos GmbH All rights reserved 2001-2018 ©
Singapore Post– Transit Time Measurement
Multinational Cross-border Transit Time Monitoring System
Customizations:
Panelists in 20 countries on five continents
Identify further test mail condition – if damaged at receipt
Frequent multi-language test planning production
Multiple data collection sources according to culture/nationality
Call center services according to different time zones
Test mail preparation to incorporate special character sets
Weekly updated interactive web-based reporting including detailed weekly Excel reports,
including direct comparison of countries
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Page 17Spectos GmbH All rights reserved 2001-2018 © Seite 17Spectos GmbH Alle Rechte vorbehalten 2001-2018 ©
Phone +49 351 320 25-0
E-Mail: [email protected]
Spectos GmbH · Theaterstr. 6
· 01067 Dresden · Germany
www.spectos.com
Contact: