Dear Candidate

Scheme Manager (37 hours per week) - £28,425.67 per annum

Thank you for your interest in the above vacancy. Should you have the relevant experience or qualifications and wish to apply. Please find attached:

Job Description and Person Specifications Application Form and Equality and Diversity Monitoring Form GDPR Data Protection Privacy Notice for Job Applicants Guidance notes for applicants on completing the application form Recruitment and Selection Appeal Procedure

Please ensure that you read the job description and person specification and use these as guidance when completing your application form. Guidance notes for applicants are also attached to assist you in completing your application form.

Please note CV’s will not be considered.

We request that wherever possible completed application forms and accompanying documents are emailed back to jobs@turninglivesaround.co.uk. If you do not have access to email please return to:

Turning Lives Around 4 Ashbrooke Business ParkParkside LaneLeeds LS11 5SF

The closing date for the return of completed applications is no later than: 12 noon Monday 13 th May 2019. Any applications received after this time will not be considered.

Proposed interview date is Tuesday 28th May or Wednesday 29th May 2019

We regret that we are unable to reply individually to candidates who are not short listed, but would like to take this opportunity to thank you for your interest in our organisation.

Please do not hesitate to contact me if I can be of further assistance.

Yours sincerely

Val DevilleAdministratorvdeville@turninglivesaround.co.uk Tel: 0113 276 0616

1

JOB DESCRIPTIONSCHEME MANAGER

Location Flagship Hours: 37 hours per weekSalary: £28,425.67 gross per annumResponsible to: Senior Manager

Flagship is a service for young people aged 16 to 24 years of age. This exciting service is a consortium consisting of three partners; Turning Lives Around (TLA), GIPSlL and Foundation Housing. The service consists of pre-tenancy, supported housing and floating support.

Safeguarding StatementTurning Lives Around (TLA) is fully committed to safeguarding and promoting the wellbeing of all children, young people and adults. TLA will take all reasonable steps to promote safe practice and protect children, young people and adults from harm, abuse and exploitation.

Specific Requirements of the PostThere is a clear duty to be a good role model, ensure young people are at the heart of the

support, implement best practice, reduce inefficiencies and work in a restorative way.Out of hours working will be required.Scheme Manager will be required to be part of the out of hours Management Advice On Call

Rota. To ensure accurate statistics are collected, recorded and submitted as per contract

requirements.

Purpose of the post To have overall responsibility for the day to day management of the Flagship service. To ensure that the service meets the aims and objectives/targets of Flagship.To provide strong and effective leadership, first line management and support to a team

comprising of a senior worker and frontline staff, delivering housing related support to young people.

To ensure the effective management of the service within the parameters of the service contract, values of TLA and the consortium.

To develop a cohesive staff team and a teamwork approach to the operation of the service.

Duties and Responsibilities of the Post:

Communication Communicate effectively with different stakeholders – clients, carers, colleagues. Carry out talks and presentations about the work of Flagship /TLA as and when

required. Develop effective professional relationships with individuals and professionals in other

agencies. Represent the service positively, professionally and knowledgeably at organisational and

external meetings. Maintain & provide accurate and appropriate records and reports as required e.g. quarterly

reports for commissioners and RSL’s. Provide information about the Flagship Service and the organisation, to people/agencies

interested in the organisation’s work.

2

Provide both written and verbal reports to the Senior Management Team and the Supervisory Board when required.

Co-production Work collaboratively and in partnership with others; clients, team, professionals from partner

agencies and commissioners to provide a high quality and responsive service. Seek opportunities to establish and maintain links and good relationships with other

providers, key referral agencies to ensure a multi-disciplinary approach to client’s needs. Promote and develop a team commitment to client empowerment and peer mentoring in

line with TLA policies and procedures. Develop a range of methods for attaining client feedback and maximising tenant

participation. Promote a good working relationship between the service, other key stakeholders, housing

and support providers and the wider community. Develop excellent working arrangements and protocols, along with SMT, with appropriate

agencies including the Police, the Anti-Social Behaviour Unit, Housing, Health, Social Services and Drug Agencies to ensure the safety of the TLA client.

Maintain excellent relationships with the local community by responding to concerns and complaints in a sensitive and timely manner.

Collaborate with the senior management team in the development, evaluation and implementation of Policies, Procedures and Guidelines to provide a strong infrastructure to the organisation, service delivery and evaluation.

Work with relevant personnel from other agencies with regard to housing management issues.

Liaise with the Senior Property Manager, in respect to property maintenance and management.

Service Delivery Operate within the aims, policies and practices of Flagship and TLA at all times. Oversee the referral and management of allocations process and ensure clients logged

onto the system. Take part in the administrative and monitoring tasks associated with the running of the

service. To oversee the client management system for accuracy. Ensure records of support provision are accurately maintained in a timely manner, statistics

are collected and recorded as per contract requirements. Work in conjunction with senior management team in meeting identified targets and objectives. Ensure that where appropriate action plans are developed to ensure good performance. Be able to use a computer/laptop and data collection software and to carry out

administrative & monitoring tasks associated with the running of the service. Ensure maintenance of appropriate recording and information systems, monitoring and data

collection and providing or contributing to reports as required. Promote and develop a team commitment to client empowerment and peer mentoring in

line with TLA policies and procedures. Ensure personal charges collection and banking duties are undertaken in line with TLA's

financial procedures and budgets.

Ho u s in g Ma n ageme n t Ensure that all staff support prospective and ongoing tenants to observe their rights and

3

responsibilities under the tenancy agreements and support contract. Deal with any breaches of Occupancy/Licence Agreements sensitively and effectively in line

with TLA policy and consortium procedure. Follow Flagship/TLA policies and procedures concerning anti-social behaviour and

arrears taking legal action where necessary. Maximise income via effective and efficient void management and to minimise bad

debt through effective arrears management. Work to budget and quality assure both maintenance and furnishing of TLA

accommodation. Ensure that property checks are completed on a quarterly basis and all follow up repairs

are completed in a timely fashion. Ensure that all properties offered to tenants are decorated and furnished to a good

standard and maintained adequately throughout the tenancy. Ensure that when properties are vacated, they are inspected and any repairs are

completed quickly to facilitate timely and efficient moves into and from the service. Ensure that tenancy agreements, Right to Rent Booklets, EPC’s (if applicable) are in place

and agreements are adhered to.

Staffing Provide strong leadership, direction and clarity regarding expectations of staff. To ensure all staff are recruited, inducted, supported, supervised, developed, performance

managed and appraised in line with the organisation’s recruitment, performance management policies and procedures.

Follow TLA’s performance & absence management processes ensuring probationary periods, appraisals, return to work interviews etc. take place within the required timescales and that they are carried out in a supportive and inclusive manner.

To line manage and supervise staff, volunteers or work placements. Provide regular, reflective supervision to Senior Worker & frontline staff to enable the

development of their skills repertoire and knowledge base (frontline staff supervision will be shared with the Senior Worker).

To develop a strong and effective working culture by ensuring that staff are fully trained and competent to carry out their roles.

To identify both individual and team training needs and plan to meet those needs. To convene regular team meetings and facilitate team meetings in a manner that promotes,

an environment of openness, reflective practice and a culture of enquiry. To be responsible for the effective monitoring of staff records with specific regard to

holidays, sickness, unauthorised absence and training.

Client Support To ensure that Flagship provides appropriate and high quality time limited and outcome

focused support and advice to clients in a range of ways that meet identified need. Ensure that clients are offered a service that maintains their dignity and self- respect. Promote positive approaches to Health and Wellbeing To ensure that clients are given the opportunity to take an active role in decision making

about their own lives. Maintain liaison with referral and support agencies in order to ensure a multi-disciplinary

approach to client needs. Oversee all support offered to all clients and ensure that staff work with each young

person in a way that ensures they receive a thorough, person centred, support package that adequately addresses their needs and level of risk.

4

Undertake structured review of support plans and risk assessments. Ensure that comprehensive move-on plans are developed with each tenant to maximise

independence and move toward appropriate future housing; this must include education, training or employment.

Encourage and coordinate support client involvement and participation in service provision in line with TLA policies.

Ensure that clients are appropriately and effectively involved in how the service is run.

Safeguarding and Risk Management At all times work within TLA/ Consortium policies and procedures. Ensure that clients are safe from harm and abuse at all times; by adherence to and

promotion of the Consortium & TLA’s Safeguarding and risk management policies and procedures.

Ensure staff work within the processes set out by Leeds Safeguarding Children and Young People and Adult Safeguarding Partnership.

Ensure that appropriate action is taken around any child or adult protection issues and in line with local and West Yorkshire Safeguarding Procedures and Protocols.

Create a culture of therapeutic risk-taking within a soundly supervised and managed team.

Ensure that workers create and maintain strong professional boundaries.

Continuous Improvement Ensure that the teams are continually looking at ways of how to do things better, which

deliver positive outcomes from an individual, service and organisational perspective. Contribute to ongoing improvements and developments of day to day operational

procedures and practices. With the Consortium’s Operations Manager and TLA Senior Management Team, develop

and improve services, integrating good practice with the service delivery model. Contribute to the effective monitoring and evaluation of TLA services and ensure all

outcomes are evidenced. Utilise information recorded to improve future service delivery. Keep informed of good practice guidance/ issues/ approaches relating to the needs of the

client group and embed this in the service as and when appropriate. Encourage feedback from staff and clients in respect to their experiences of the service. Deal with any client complaints about the service sensitively and speedily and utilise these

to improve and adjust practice when necessary. Ensure the quality and support of the service being delivered to the client through ‘dip

sampling’ of client records, support plans and risk assessments through supervision and scheduled audits.

Undertake quality assurance visits to clients. Collaborate with the Consortium Operations Manager & TLA Senior Management Team in

the development of monitoring and evaluation systems for the service and wider organisation.

Attend and contribute to meetings as required by the role and deemed necessary by the Senior Management Team.

Develop a culture of learning to facilitate understanding, proficiency and promote reflective practice, to further the philosophy culture and values of TLA.

Contribute to the future growth and development of the organisation.

Equality and Diversity

Active commitment to equality and diversity and showing this through performance and responsibilities.

5

To actively support and promote TLA’s policies on Equal Opportunities and Diversity and to work in an anti-oppressive manner.

Provide an inclusive service, where the circumstances are created to work with clients who may be excluded from other services.

Health Safety and Security Maintain and promote the health safety and security of everyone in the service, anyone who

comes into contact with it directly or through the actions of the organisation. Oversee H & S processes within the scheme. Ensure that Health and Safety legislation is followed with regard to all property

management. Implement and adhere to TLA’s lone working policies and procedures.

Personal and Professional Development To be inducted, supervised, trained, performance managed and appraised in line with the

organisation’s competency framework policies and procedures. To be committed to self-development and contribute to the development of others e.g.

giving and receiving feedback on performance. To be responsible for your own personal learning and undertake training, both mandatory

and optional, to increase knowledge, skills and awareness. Regularly attend and make effective use of reflective and management supervision with

the line manager. To meet individual performance standards as required against Flagship performance

requirements and TLA’s Competency Framework.Relationships

The post holder will be expected to work as part of a team maintaining a positive working relationship with the wider consortium, other colleagues, clients and external agencies.

They will be expected to contribute to a healthy and safe working environment and ensure that they are working in line with the policies, values and strategic priorities of TLA and the consortium at all times.

Physical Conditions TLA operates a non- smoking policy, however, post holders will need to work with clients

who may smoke in their own individual accommodation. Social Conditions

This is a full time 37 hour a week post. Flexibility is a requirement of this role in respect to the hours of work. Due to the

forthcoming tender the service is expected to be a 24/7 service in the near future. The scope of this role may vary depending upon changes in contractual service

delivery requirements. There may be times where the Scheme Manager may need to undertake any other duties

commensurate with the post as determined by the Senior Management Team of TLA. The job description is issued as a guide to the main duties and responsibilities of the post it

is not intended to be definite. TLA reserves the right to move staff to other sectors of the organisation as and when

required so as to meet organisation requirements.

Qualifications A relevant academic or vocational qualification or equivalent is desirable.

6

Special Requirements TLA requires applicants to disclose all criminal convictions and cautions; no matter how

long ago they occurred and regardless of whether the offences were committed as a juvenile or adult. The organisation undertakes an Enhanced DBS for all successful candidates and a confirmed offer of employment is dependent upon a satisfactory response from the DBS.

Job Description Written: April 2019Review Date: By September 2021

7

PERSON SPECIFICTIONSCHEME MANAGER – FLAGSHIP

Detailed below are the essential and desirable criteria required of applicants for the above post. The “Essential Requirements” indicate the minimum requirements, whilst the “Desirable Requirements” are additional attributes to enable the applicant to perform the duties of the post more effectively, or with little or no training. They are not essential but may be used to distinguish between acceptable candidates

ESSENTIAL REQUIREMENTSSkills

Ability to effectively manage a service for homeless young people, a primary focus on those 16-24 years most of whom have medium to complex housing support needs.

Ability to ensure that service targets are met in line with funding requirements Ability to manage and support a diverse staff team, to ensure they achieve appropriate

outcomes for clients. Good communication skills. An understanding of the need for confidentiality. Ability to undertake administrative tasks and use computer packages Good time management skills To have a current full driving licence, and access to a car Ability to respond appropriately to conflict and challenging behaviour Ability to motivate and support a diverse staff team

Knowledge An understanding of a range of practices/ procedures for safeguarding children and young

people, adult. An understanding of the needs of homeless young people in Leeds. An understanding of responsibility as a worker to the organisation An understanding of Health and Safety at work policies. Knowledge of the provision for single homeless young people in Leeds.

Experience A minimum of 2 years managerial experience Of working effectively and in conjunction with statutory and voluntary agencies Of working within safeguarding and domestic abuse and risk management procedures Working with children and young people with challenging and complex needs in a social care

setting.

Behavioural and Other Job Related Characteristics Ability to work flexibly this role will include evening and weekend work. Ability to take part in the Management on call rota To demonstrate a respectful, supportive attitude to clients. Commitment to and understanding of Equal Opportunities/ Diversity. Understanding of and commitment to professional boundaries. Enthusiastic, reliable motivated and resilient Committed to own learning and development and new ways of working

8

DESIRABLE REQUIREMENTSSkills

An ability to speak more than one language.

Knowledge Hold a relevant academic or vocational qualification or equivalent. e.g. NVQ ( Management,

Housing, Health and Social Care)

Job Specification Written: September 2014Revised: April 2019To be reviewed by: September 2021.

9

Guidance Notes on Completing The Application Form

Important – Please Read Carefully

/tt/file_convert/5ff7a6006eab0d1f5e018c8d/document.docx 10

Guidance Notes On Completing The Application Form

You are advised to read the following notes carefully as, the decision to shortlist you for interview will be based solely on the information you provide in the Application Form.

Safeguarding Statement

Turning Lives Around (TLA) is fully committed to safeguarding and promoting the wellbeing of all children, young people and adults. TLA will take all reasonable steps to promote safe practice and protect children, young people and adults from harm, abuse and exploitation.

Examine the job pack

All Job Information Packs for the posts with TLA contain:

Relevant Job Description and Employee Specification Application Form Equal Opportunities Monitoring Form Equal Opportunities policy statement Guidance notes on completing the Application Form Recruitment and Selection Appeal Procedure

Equal Opportunities

TLA is committed to treating our staff, fairly. We ensure that we do not discriminate against people because of age, ethnic or national origin, nationality, race, religious belief, gender, marital status, sexuality, responsibility for dependents, impairment, trade union or political activity, and any other disadvantaged group.

Disabled Applicants

A disability or health problem does not preclude prospective applicants from consideration for a job and applications are encouraged from disabled people. Disabled applicants who meet the essential criteria of a vacant post are guaranteed an interview. If you are successful in gaining an interview for a post you are asked to inform us of any arrangements, which may need to be made in order for you to attend an interview.

Canvassing

You must not canvass existing staff members of TLA in relation to your application. This means you must not seek the support of existing staff members when completing your application form or attempt to ask them to influence the decision – if you do, you will be disqualified

Criminal Convictions

Under the terms of the Rehabilitation of Offenders Act 1974, all of TLA’s jobs are classed as those for which applicants must declare all criminal convictions/cautions regardless of whether or not they are spent.

Presentation

Use a black pen or type your Application Form so it can be photocopied; Do not attach more than one additional sheet to the Application Form. More than one

additional sheet will be discarded at the short listing stage;/tt/file_convert/5ff7a6006eab0d1f5e018c8d/document.docx 11

Check spelling and ensure you have answered every question; Remember to sign the Application Form to declare that the information you have provided is

accurate; Keep a copy of the Application Form for reference; Make sure that you send the form to the correct address; Make sure your Application Form arrives before the closing date, as TLA does not accept

late applications.

Completing the Application Form

GeneralMake sure that you read the Application Form fully before you write anything. Write out your Application Form in rough first to help you organise your thoughts. Ensure the information you provide is accurate. Applicants who conceal or misrepresent relevant information at any stage during the recruitment process are liable for disqualification.

Employment ExperienceComplete this section as fully as possible giving exact dates. When you cannot remember specific dates, provide as good an indication of the time involved as possible.

QualificationsWhere specific qualifications are required for the position, this will be included in the Job Description and Employee Specification. You should complete this section giving details of relevant examination results and grades. If your application is successful, you will be required to provide verification of these qualifications at interview.

CV’s are not accepted.

Information In Support of Application

Please read the Job Description and Employee Specification carefully, so you understand what the position involves.

Ask yourself why you are interested in the position, for example would it be a promotion or alternatively a good career move sideways to broaden your experience?

Do not simply repeat your career history. Pick out the competencies required by the Job Description and Employee Specification and provide evidence that you possess them on the Application Form.

Applicants declaring a disability may submit more than two additional sheets, and, therefore, provide additional information in order that consideration may be given to reasonable adjustments.

Please note that applicants will only be short listed if they demonstrate that they meet the essential requirements of the employee specification that can be assessed from the application form. Please ensure that you address all areas of the employee specification.

You must therefore give evidence, which shows how you meet the specification. If the specification states “able to use initiative and work unsupervised” it will not be sufficient to say “I can work unsupervised and show initiative” you most quote examples of your work/life which demonstrate these attributes.

Mention any relevant experience you have acquired outside work, such as community voluntary or leisure interests.

Above all, gear your application to this specific job. Internal applicants must note assume any prior knowledge by the recruitment panel and

must give full details.

/tt/file_convert/5ff7a6006eab0d1f5e018c8d/document.docx 12

Employee Information

The following is some useful information, which should answer a few questions you may have about working with TLA.

Annual LeaveThe annual leave period runs from 1 April to 31 March. The annual leave entitlement is 25 days, rising to 30 days after 2 years with a pro rata entitlement for part time staff and the current year.

In addition workers normally receive statutory bank holiday.

Part time workers receive a pro-rata entitlement.

PayYou will be paid monthly by Direct Credit into your Bank or Building Society on 15th of every month. Where the 15th falls on a Saturday or Sunday you will be paid on the proceeding Friday.

PensionAll employees are entitled to join Turning Lives Around Auto Enrolment Pension Scheme

Maternity LeaveIn addition to the statutory provisions, Maternity Leave and pay are granted to those employees wishing to return to their own job after their leave.

Period of NoticeThe period of notice you are required to give to terminate your employment is four weeks unless otherwise stated.

Bodyline Membership

TLA has a corporate membership of LCC’s Bodyline gym, swimming pools and fitness classes, which gives a 20% reduction in memberships.

Probationary Period

All staff members undertake a 6-month probationary period of employment. Successful completion of this results in the worker being confirmed in post

Relatives of Members or Officers

Candidates for any appointment with TLA must disclose any relationship with a TLA staff member. Candidates who fail to do so shall be disqualified from appointment. Recruitment and Panel members are also required to disclose any relationship known to exist with a candidate for an appointment.

CIC- EAPAs a Mindful Employer TLA offers Employee Assistant Programme where free confidential counselling and support service is available for all employees.

DBS ChecksAll employees will be required to have a satisfactory Enhanced DBS check undertaken prior to being confirmed in post.

Protection of Children Act 1989 & 2004 and the Criminal Justice and Court Services Act

2000It is an offence for any organisation to offer employment that involves regular contact with young people under the age of18 to anyone who has been convicted of certain specified offences, or include on lists of people considered unsuitable for such work held by the Department of Education and Employment and the Department of Health. It is also an offence for people convicted of such offences to apply for work with young people.

Rehabilitation of Offenders Act 1974

Under the above Act, candidates are required to give details of any convictions, which are not ‘spent’. Failure to do so may render you liable to summary dismissal. If anyone is sentenced to more than 2½ years in prison then that conviction can never become ‘spent’. It is the sentence imposed by the Court that counts (even if it is a suspended sentence). Not the time actually spent in prison.

For occupations in social care, the law expects you to declare all convictions, even if they are spent.

ReferencesTwo references will be requested for the preferred candidate following interview. One should be from your current/most recent employer. TLA reserves the right to undertake further checks on references regarding information provided at interview.

Data Protection

We are required under the General Data Protection Regulation 2018, to inform you that details of your name, address and the post applied for will be held on computer to facilitate the recruitment process and that information you provide on the Equal Opportunities page will also be held in order to monitor the effectiveness of our policies.

Flowerpots Nursery

Reduced fee childcare is available at the Flowerpots Day Nursery for all TLA staff

/tt/file_convert/5ff7a6006eab0d1f5e018c8d/document.docx 13

Recruitment and SelectionAppeal Procedure

Turning Lives Around (TLA) aims to ensure that its recruitment and selection procedures are both fair and transparent.

If you feel that your application has been discriminated against, or that the selection procedure has been unfair or biased against either your application form or your performance at interview, you have the right to complain.

Please state the nature of your complaint below. TLA will aim to respond to your complaint within 5 working days of receipt.

Name: Post applied for:

Address:

Grounds of complaint

Signature: Date: