NAFAM 2018 Special Purpose Facilities

Bangunan Sultan Iskandar: GFM Experience by

Mahput Sairan

Chief Knowledge Officer, GFM

Table of Contents

About GFM

Bangunan Sultan Iskandar (Kompleks Kastam, Imigresen & Kuarantin), Johor Bahru

Overcoming Challenges

A

B

C

2

A. About GFM

3

GFM Services Berhad

22 On-going Projects

as at 31 August 2018

Million sq ft Facilities managed

as at 31 August 2018

78 Number of Staff

as at 31 August 2018

530+

About GFM Realising Your Vision

Global Facilities

Management Sdn Bhd

100%

Everfine FMS Sdn Bhd

100%

GFM Solutions Sdn Bhd

100%

Provision of Facility

Management consultancy and

advisory services

Provision of Integrated Facilities

Management (IFM), Operations

& Maintenance (O&M)

4

B. About Bangunan Sultan Iskandar

5

Bangunan Sultan Iskandar The Nation’s Southern Gateway

6

Extensive Gross Floor

Area Coverage

2.5 Million SqFeet

Government Department,

Agencies &

Private Organisations

22

House of more than

9 24

Crucial Non Stop

Daily Operations

Hours Daily Years

Operational

Large Number of

Public Users Yearly

90+ Million

Nation’s Largest

Southern Gateway

BSI

JB SENTRAL

Bangunan Sultan Iskandar The Nation’s Southern Gateway

7

Bangunan Sultan Iskandar The Nation’s Southern Gateway

8

Motorcycle-inbound

Car- Outbound

Motorcycle-Outbound

HGV- Outbound

DARI MALAYSIA

Bus/Coach Outbound

Bus/Coach Inbound

Car- Inbound Operation Management

Centre (OMC)

DARI SINGAPURA

HGV- Inbound

Bangunan Sultan Iskandar The Nation’s Southern Gateway

9

Immigration Checkpoints

BSI at Night

Custom Check

BSI Icon

Passengers Hall

Service Quality Driven

ISO 9001:2015 (Quality Management System)

OHSAS 18001:2007 (Occupational Health & Safety

Management System)

ISO 14001:2015 (Environmental Management System)

Experienced at BSI

2007 Presence since

10

Bangunan Sultan Iskandar GFM Presence

Manpower

150+

Staff at BSI

Scope of Work Facilities Management

Civil,

Structure &

Architecture

ICT

Services

Custodial

Services

11

Asset Life

Cycle

Mechanical

Services

Electrical

Services

Energy

Management

2007

2008

2010

2013

2016

2018

Move-in as FM

sub-contractor (Mechanical,

Electrical, Civil,

Custodial)

Official

Launching

End of DLP &

undertake

comprehensive

services

Appointed as

Kontraktor Pakar (Mechanical ,

Electrical, ICT, EM)

AEMAS 1Star

Energy

Management

Gold Standard

Johan Anugerah

Kontraktor

Cemerlang JKR

Key Milestones Integrated Facilities Management

C. Overcoming Challenges

13

Key Challenges Integrated Facilities Management

24/7 Operations

Traffic/ Users

Incidences

Staff Contract Understanding

Services Boundaries

Interaction

Overcoming Challenges Integrated Facilities Management

Staff Engagement

Dynamism in the

Business Processes

Customer-Service Provider

Engagement

Innovation/ Improvement

Programs

Operational Readiness

Overcoming Challenges Staff Engagement

THE USUAL

Leadership Development

Skill Passport

Team building

Shaping Corporate Culture

RAISING THE BAR: BUILDING

TRUST & ENGAGEMENT

Townhall & Feedback

Leaders Walk the Talk

Compassion & Empathy

Recognise Contribution

Get employees involved

Overcoming Challenges Customer-Service Providers Engagement

1. Bengkel Penghalusan Kontrak

2. Claim Verification Meeting

3. Technical Meeting

4. Jawatankuasa Keselamatan Bangunan

5. Jawatankuasa Operasi Bangunan

6. Latihan Pengungsian Bangunan

7. Recreational Activities

Overcoming Challenges Dynamism – Business Processes

Leadership

ESTABLISH

POLICIES,

VISION & VALUES

CONTEXT &

DIRECTION

Planning

FM OPERATION PLAN

SITE MANAGEMENT

RISKS & OPPORTUNITIES

Support

RECRUIT, MANAGE &

DEVELOP STAFF

PROVIDE & MANAGE

WORK ENVIRONMENT

PROVIDE SHE SYSTEM

MANAGE FINANCE

Operation

CONTRACT MOBILISATION

MANAGE & DELIVER

SERVICES

PROCURE MATERIALS,

GOODS/ SERVICES

Performance

Evaluation

MEASURE AND CONTROL

THE BUSINESS

Improvement

CONTINUOUS

IMPROVEMENT

REVIEW, AUDIT & ASSESS

THE SYSTEMS

Organisation & its

Context

CUSTOMERS

REQUIREMENTS

Need & Expectation

of interested Parties

Results of Quality

System

CUSTOMERS

SATISFACTION

Product & Services

Overcoming Challenges Innovation and Improvement Program

Work Order Turnaround Time

Improvement

Energy Savings Initiative

(Improvement in Chiller Management)

Improvement in Electrical

Discrimination at Feeder Pillar

Document Digitisation

Overcoming Challenges Readiness & Avoidance of Service Interruption

UNCOMPROMISING Facility Management

Plan & Schedule

Diligent Routine Inspection

Trusted and Reliable Smart

Partners

Inventory & Standby Items for

critical assets Condition-Based

Monitoring

Disciplined in Asset Lifecycle

Replacement

Readiness & planned for backups

Thank you