Special Cargo Management Reorganization Job Description

Turkish Cargo

Special Cargo Department

TURKISH CARGO

Job Description

• Monitor and store the special cargoes on the table at the apron and area 10500

• Follow up the coming & going of the cargoes in the hold, which come with e-

mail or verbal information

• Ensure that the cold stores at the storage area 10500 are used in compliance

with the stowage rules

• Ensure that the doors and tarpaulins of the AKE-AKH containers placed into

cabinet are opened

• Check inside the cabinet with both AWB and ULD numbers

• Give priority to remaining perishable cargoes in transferring to warehouses and

cabinets

• Perform check-in and control of the special storage areas thrice a day

Turkish Cargo

Special Cargo Department

Cargo Apron Management

Job Description

• Inform, by e-mail or verbally, that the cargoes have been placed on the tables if

the cabinets are full

• Ensure that the temperature adjustment of the cabinets remains within the desired

range

• Inform the relevant departments when special cargoes are detected during the

check-in made in the Yankee zone

• Inform the CRR team so that the reservation is made quickly for the remaining

special cargoes

• Check the tilted pallets and damaged ULDs delivered closed

• Correct the problems arising during loading such as NOTOC, wrong preparation,

etc., which can be corrected in the hold

• Prevent the QRT short connections from being missed

• Prevent the special cargoes from being left at the apron

Turkish Cargo

Special Cargo Department

Cargo Apron Management

Job Description

• Ensure that the operational orders are placed (optional dry ice, styrofoam, dog

cage, etc.)

• Check the special cargo rooms and cabinets, check the remaining cargoes and

make their reservations

• Revise the list of special cargoes coming in and out on the terminal system for

each shift

• Ensure that the personnel carrying out the check-in process place the special

cargoes in appropriate areas urgently, and place the cargoes not stored in

appropriate areas in the appropriate storing areas

• Ensure that the live animal shipments delivered are placed in the live animal

room without being kept waiting in the hold

• Repair the damaged cargoes, if they are reparable, investigate the damage to

cargoes, and obtain the damage report of the damaged cargoes

• Make contact with and receive information from the non-offload team about

whether the important cargoes that must be tracked have gone in the relevant

aircraft

Turkish Cargo

Special Cargo Department

İstanbul Cargo Management

Job Description

• Track the cargoes in the warehouse and check whether the cargoes have been

loaded correctly or not during the loading process. Detect, report and take

corrective actions for non-conforming labeling, packaging, carrying, etc.

• Ensure that the live animal, HUM, cornea, perishable cargoes, and valuable

cargoes we have detected previously are sent without being offloaded by sharing

the place information of the same with the personnel preparing the aircraft

preparation cards

• Pay attention to special cargoes during preparation (prevent heavy cargoes from

being placed on fish packaged in Styrofoam or barrels, etc.)

• Ensure that the special operations like thermal cover, At stall, VCB Box and

Envirotainer are completed appropriately

• Perform check-in and control of the special storage areas thrice a day

• Carry out the special cargo processes such as adding dry ice, battery to the cargo,

changing the cage, etc. on demand

• Make contact and coordination with the civil aviation authorities, producer firms, all

internal-external service and input providers, and the other necessary institutions

and organizations directly related to special cargo safety, when necessary

Turkish Cargo

Special Cargo Department

İstanbul Cargo Management

Job Description

• Check on demand that the live animal shipments conform with the

aircraft types

• Evaluate the customers' requests for special equipments (Thermal

blanket, Envirotainer, VCB Box, etc.) used to carry special cargoes

• Enter the country embargoes against the special cargoes into the system

• Give information on transportability of the MSDS form

• Give information on transportability of the cargoes

Turkish Cargo

Special Cargo Department

Special Cargo Management Regulation and Standards

Turkish Cargo

Special Cargo Department

Job Description

• Answer the international stations' questions relating to special cargoes (is there

any restriction on the consignment at the destination station; is it permitted to be

carried, etc.)

• Prepare Datalogger analysis, CAPA report upon request

• Update and monitor the special cargo acceptance tables of the stations

• Update and monitor the special cargo storage areas file of the stations

• Evaluate the special-cargo-related parts of the bulletins such as IATA, IOSA etc.,

and set the rules

• Determine and update the special cargo emergency procedures

• Prepare and revise the special-cargo-related procedures, instructions and

checklists, and ensure that the same are published

Special Cargo Management Regulation and Standards

Job Description

• Ensure and follow up the delivery of the IATA special cargo regulations to the

relevant management so that they are tracked continuously, implemented by

the company, and that the points required to be known are published across the

company

• Ensure that supplementary articles to be published by IATA in relation to special

cargoes within the year are followed, archived and announced to the cargo

organization

• Obtain the documents needed by the international stations to receive permit,

certificate, authorization certificate from airport, customs or the other relevant

authorities in relation to special cargoes, send such documents to the relevant

station, and ensure their follow-up

• Obtain, renew and follow up the certificates and licenses that are mandatory for

the stations to transport dangerous goods and the other special cargoes

Turkish Cargo

Special Cargo Department

Special Cargo Management Regulation and Standards

Job Description

• Conduct special cargoes regional sales/agency/market/competition analysis

periodically by using the WorldACD, CargoIS and DWH data to support the

sales-marketing team in our regions related to special cargoes

• Give special cargo annual sales targets based on the origin-destination so as to

cover our destination points, and monitor the station performances on a

monthly basis

• Prepare sales development plans to support the regional sales-marketing team

in relation to special cargoes

• Prepare marketing presentations on the special cargo processes, features of

our facilities and the applications carried out to support the regional sales-

marketing team in relation to special cargoes

• Make origin-destination-based rate analyses in relation to special cargoes on

monthly basis

• Analyze the rivals within the framework of the cargo product development

works

Turkish Cargo

Special Cargo Department

Special Cargo Management Product Development and Marketing

Job Description

• Determine the requirements of cargo products, and define new products

• Position the cargo products in the market, and set their prices

• Perform market researches and customer visits within the framework of product

development works

• Carry out the preliminary works for commercialization of the cargo products (brand,

name, advertisement)

• Make in-house publications and announcements on cargo products, and organize

activities to inform our employees on the cargo products

• Develop the suggestions to improve the commercial and operational processes

within the scope of business development, and evaluate and analyze the feasibility

of the suggestions made by the operation

Turkish Cargo

Special Cargo Department

Special Cargo Management Product Development and Marketing

Job Description

• Inform the offload cargoes to the field team for tracking purpose

• Forward the pre-alert messages to operation field team (in order to

have the cargoes placed in the right cabinet, etc.)

• Ensure tracking of the lost documents and lost cargoes

• Ensure correction of the erroneous DGR documents

• Provide the customer with information on sending of the cargo

• Have dry ice added to the cargo upon request

• Track the cargoes to be destroyed

Turkish Cargo

Special Cargo Department

Cargo Operations Control Management

Job Description

• Warn the stations about the irregularities arising from the departure

station (detection of the irregularity, root cause analysis, the actions to

be taken, etc.)

• Conduct root cause analysis based on the operation feedbacks in

relation to the special cargo irregularities

• Ensure the implementation of corrective and preventive activity changes

in relation to special cargoes

• Make coordination with Training Directorate to increase the technical

knowledge and skills of the cargo organization on special cargoes, and

inform the same to the relevant departments

Turkish Cargo

Special Cargo Department

Cargo Operations Development Management

Turkish Cargo - Special Cargo Department

THANK YOU