SPEAKING AND LISTENING SKILLS IN COMMUNICATION

Presented By

o Aruno Kanivarasio Muruganidhio Prudhvi rajo Sooraj R

1st Year, MBA, DMS, SOM, PU.

• Both occurs at our everyday life.• Necessary to developing good listening

and effective speaking skills.• It has been an integral part of

everyone’s personal development.

NEED

Information cannot be effectively received, transferred or exchanged without using good communication skills.

SPEAKING

“A wise man reflects before He speaks; a fool speaks, and then reflects on what he has uttered.” - French Proverb.

WHILE SPEAKING

• Speak with confidence. • Remain calm and courteous. • Speak loud enough.• Speak with a logical sequence.• Learn to be comfortable in front of

others.• Rephrase to ensure clarity.

HOW TO SPEAK EFFECTIVELY

• Be generous with praise. • Be friendly and cordial. • Call people by name. • Paraphrase questions you are asked to

make meanings clear. • Vary your tone, pace, and volume to

keep others interested.

TO SPEAK EFFECTIVELY

• Don’t Threaten. • Don’t Swear. • Don’t Lose your poise.• Don’t Take things personally.• Don’t Become angry.

LISTENING

“To be a good learner, you must be a good listener” –Proverb.

What does it mean to really listen?• Hearing

• Listening enough to catch what the speaker is saying.

• Understanding• It happens when you take what you have

heard and understand it in your own way.• Judging

• Thinking about whether it makes sense.

OBJECTIVE OF LISTENING

• To receive information.• To understand effectively.• To enhance clarity.• To empathize.

GUIDELINES FOR EFFECTIVE LISTENING

• Be prepared to listen.• Be interested.• Keep an open mind Listen for the main

ideas.• Listen critically.• Resist Distraction.• Take notes Help the speaker

THE DONT’S OF LISTENING

• Don’t listen without looking.• Don’t interrupt the speaker.• Don’t allow distractions.• Don’t appear judgmental.• Don’t look bored.• Don’t yawn during a meeting or

conversation.

Tips for being a good listener• Give your full attention.• Let the speaker finish before you begin

to talk.• Listen for main ideas.• Ask questions.• Give feedback.

Reference

1. http://www.suite101.com/content/developing-effective-communication-skills-a96344

2. http://www.infoplease.com/homework/listeningskills1.html

3. http://www.write-out-loud.com/effective-listening-skills.html

THANK YOU