Speaker Verification

Secure AND Efficient, Deployments in Finance and

BankingJonathan Moav

Director of Marketing Jonathan.Moav@Persay.co

m

•Founded 2000

• Verint (Comverse Infosys) (NASDAQ:VRNT) Spin-Off

•Technology being developed for the last 6 years for Military & Security applications

•Security and monitoring implementations.

Persay -The Company

What is Speaker Verification

The ability to verify who you are in a Secure and Efficient way,using your voice.

Voice as a signature

Why use Voice? - Voice is Unique Voice is a biometric measure like fingerprint, Iris scan, etc

First Direct Bank Contact Center

The challenge

Current access process• Verification questions

- The X letter of:

• Your first school ?• Your best friend’s name?• Your mother’s name?• Your grandmother’s name?

• Service Irritating the customers

• Cost 20-30 seconds of agent time every call

• Security Low level of security

• Business Spending time with verification rather

then the call reason

Issues with existing process

The need:

A Secure and Efficient solution

The solution

Verification questions - The X letter of:

• Your first school ?• Your best friend’s name?• Your mother’s name?• Your grandmother’s name?

Persay VocalPassword

Persay FreeSpeech

Secured Transaction

Customer

IVR Transaction

Transaction

Live Agent

ACD

Persay Solutions

Authentication is performed while any natural conversation between people is being conducted

•Totally Language and accent independent

•Initial training for voice signature creation is seamless,natural and easy

• Continues authentication - The Ability to continuously authenticate the speakers during the conversation, without interfering with the call

NaturalDialog

Persay FreeSpeech

• Do not want to change customer call flow

• Keep the process transparent to the customer

• Not add new process to agent (explaining enrolment)

Why choose FreeSpeech

Numbers

•Working since July 2001

•86,000 voice signatures stored in the system

•Average call duration reduced by 17 seconds

•95% of callers authenticated only by their voice

Transaction Verification

Content + Voice matching Immediate Response Highly Robust – mobile / fixed line, voice

variations due to cold, etc. Simple enrolment – chose your V.Signature

and repeat it 3 times. Example: Customer: “John Smith 07631”

any language, any content!

Persay VocalPassword

Authorized Directory assistance

Remote data access

Other applications usingPersay Speaker Verification

• Customer / Internal Password reset– More then 30 % of calls are in regards to forgotten passwords,

this offers a automated process that’ saves time and money to the bank

• Internet banking access using Speaker verification• Time Attendance

– The ability to report time from remote using phone and voice as the biometric identification of the employee. Caller id or location based services

Architecture

The Persay Solution

Persay Authentication Platform

Persay FreeSpeech™

Persay VocalPassword™

Applications Transaction Verification

Time Attendance

SystemAccess

Password Reset

Voice Portal

Identity Verification

System Architecture

Administrator

CTI / CRMServer

CTI Link

LAN

E1/T1

ACDIVR

Operator

Operator

Internet

VocalPassword

FreeSpeech

Administration

Visualization

Reports

Alerts

Call CTI data

CRM info

Call business data

External info

Phone ,Cell

Persay Verification

Platform

Many info sources

Open Architecture Integratedinto Call center environment

VOIP

Many Audio

sources

WEB

IVR info

Collecting a voice

signature

Collecting a voice

signature

Automated Training Automated Training Voice Print Creation

Verification

Verification

Comparison and

Decision

Enrollment

Initial training of voice print VocalPassword: 2-3 repetitions of pass phrase FreeSpeech:3 calls of ~ 1 minute long Any Language any accent

Thank You for listening

Jonathan Moav

Director of Marketing

Jonathan.Moav@Persay.com