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Project Overview
Tasty Treats Corporation originally contacted SPE consulting upon being acquired by Royal Foods.
Royal foods was focused on understanding TTC’s operations by taking a hands off approach.
Royal Foods has been anxiously waiting to accelerate its return on investment.
Royal Foods wished to prepare the label for a national scale and introduce their company to the American market.
SPE
Consulting
Tasty Treats Corporation Objectives
Implement a multi-tier application which would facilitate customer relationship management for its multiple sales channels and operations.
To comply with emerging European regulations
Create daily automated reports for Royal Foods business intelligence systems.
SPE
Consulting
CRM application appropriate for SMB market TTC’s sales team
Run inside a firewall Sensitive customer data
Integrate with Microsoft Exchange/Outlook
Facilitate mobile access for TTC’s sales team
Reporting functionalities and forecasting
Workstream I:CRMSPE
Consulting
Equipping the Sales team with the right tools they need to be effective in the field
SalesForce CRM Cloud Computing, information accessibility anywhere in the world Secure, IP verification, multiple layers of securityForecasting, custom dashboardContacts, Lead trackingMobile Platform, iPhone with SF software appMS Exchange for Outlook sync
Workstream I CRM SolutionsSPE
Consulting
SalesForce App Exchange3rd party applications just like the App Store
Workstream I CRM Solutions
V2i- Voice2InsightApp lets you update your SalesForce contacts and leads on the go, wirelessly from your phone, anywhere in the world
SPE
Consulting
Billing and order management
Integration with wireless reporting tools
Product tracking
Streamline communication
Automatic fulfillment process
Shipment status
Warehouse management
Workstream II: Logistics Management SPE
Consulting
Complete overhaul of TTC’s warehouse management infrastructure
SPE Consultants implemented a comprehensive logistics system into all of TTC’s warehouses and production facilities
Workstream II: Logistics Management SolutionsSPE
Consulting
We installed into each:
Database servers
Oracle Warehouse Mgmt Software
3com Wireless Access Points (5 per)
Enterprise Digital Assistants with integrated barcode scanners (200 total)
Cisco switches
Allows TTC’s warehouses & production facilities to track, restock, & manage everything coming in & going out, all in real time
SPE
Consulting
Workstream III: Regulatory Compliance TTC will provide business metrics to RF for
European compliance processes.
Transaction information should be provided daily
The following metrics are required:
Transaction, Customer, Profit & Loss information provided daily
Customer information, profits provided at end of month
Metrics need to be automated & integrated
SPE
Consulting
Outbound Hub
A separate team from TTC learned of Regulatory Compliance workstream and discovered more about the objectives, they realized that the infrastructure that was being built for EU compliance could feed their BI reporting application with similar metrics.
iBolt is used to integrate the various software automatically
Synchronizes information between company departments
SPE
Consulting
SPE Consultants has provided a comprehensive solution that will benefit TTC right now and in the future as the company continues to grow.
Magic Software’s iBolt is a software platform and interface allows the automated interaction between a vast majority of ERP software programs including SAP, Oracle, and SalesForce
It also enables metric reporting and communication to and from different enterprise programs in real time
Workstream III and outbound solutions
SPE
Consulting
We believe that this was one of the best solutions which also turned out to greatly benefit TTC when the PCR was put in for a second feed in iBolt’s Outbound Hub.
In the future, as TTC expands, additional feeds can be easily implemented and managed through iBolt’s interface with an incredibly small “integration footprint”
Workstream III and outbound solutionsSPE
Consulting
Discount rate 10.00%
Assume the project is completed in Year 0 Year
0 1 2 3 Total
Costs 595,755 55,000 105,000 55,000
Discount factor 1.00 0.91 0.83 0.75
Discounted costs 595,755 50,050 87,150 41,250 774,205
Benefits 0 400,000 400,000 400,000
Discount factor 1.00 0.91 0.83 0.75
Discounted benefits 0 364,000 332,000 300,000 996,000
Discounted benefits - costs (595,755) 313,950 244,850 258,750 221,795 NPV
Cumulative benefits - costs (595,755) (281,805) (36,955) 221,795
ROI 29%
Assumptions
Costs
P M (520 hours, $90/hour) 46,800
Staff (2,324 hours, $60/hour) 139,440
Oursourced Staff (1,145, $35/hour) 40,075
CRM software (23 accounts, $782.61/user/year) 18,000
CRM applications (15 accounts, $600/user/year) 9,000
Mobile Devices (25, $1,400/month) 34,000
Enterprise Digital Assistant (200, $1,000/unit) 200,000
Servers (21, $990/unit) 20,790
Server OS (21, $750/unit) 15,750
Switches (15/$460/unit) 6,900
WAP 's (75, $200/unit) 15,000
iBolt SE Software License (2, $25,000/unit) 50,000
Total Costs (applied in year 0) 595,755
Benefits
$/hour profit 15
Benefits from saving time 300,000
Benefits from increase in profits 100,000
Total annual projected benefits 400,000
Payback in Year 1
Project Financials
Original Budget Estimate: $652,000
Project Cost Breakdown
Outbound Hub Financial Breakdown
Basis for Project Benefits
Problems Encountered & RisksRisks:
Security issuesSystem failuresEmployee RejectionEfficiency & ProfitabilityBudget Constraints
Problems Encountered:No previous CRMFinancial informationHandheld performance issuesEmployees adapting to new system
SPE
Consulting