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the perfect balance is born!

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Spas have their own identity and their ability to nurture and fuel that energy can be a significant draw to their clients. Finding your own niche, your own brand, something that makes a bold statement about who you are can be very exciting and fulfilling.

To take that passion and represent it in an aroma throughout your property is your signature, an ar-omatic and visual reminder to your guests of their experience with you. This is your private label line, signature treatments and your brand. This is what Ready Care is known for.

t’ s a treat! Treatment Focus

roven Results: Pure Fiji

romotions: Three Total ocker Room: Are your vanity & showers vain?

hat’s new: How does it benefit you?

rand Identity: Be Inspired/ Make an Impact

: Company Overview

oney Matters: Are you taking advantage?

exture: How it sets the stage.

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|S p a N e w s l e t t e r • F i r s t e d i t i o n

Another way a Spa and Hotel continues to drive that message is in its associations with products that are making significant changes to their clients’ skin. Pure Fiji is a brand that has proven results and consistent and significant sales for its Spas and Hotels. Pure Fiji is a line that has a beautiful story: It hails from the South Pacific and was developed by a Mother and a Daughter sitting at the dining room table, talking about the ancient rituals and beautiful pure ingredients used by natives in Fiji over the years. What a beautiful marriage of science and pure ingredients grown in a pristine environment.

The changes people see in their skin as they leave the treatment room are unprecedented, the results they see with continued use are life-changing.

So create the signature treatments and set a tone for your Spa menu, an awareness of your guests’ needs and then complete that structure with Pure Fiji’s results driven treatments with alluring aromas and ingredients from the pristine environment of Fiji. That balance will be the secret to your success and we can help you create that.

Untouched tropical flora and the warm Pacific ocean offer up powerful plant actives and exotic drift nut oils – combine these with modern dermatological genius, and a miraculous balance of nature and science is achieved. From the tropical isles of Fiji, an ancient blend of powerful plant actives and exotic drift nut oils meets the latest in dermatological revelations and produces phenomenal targeted facial care solutions.

Pure Fiji’s Facial Solutions is a line of skin care products that com-municates directly with, and stimulates, your skin’s own systems:

A botanical blend of green coconut kinetin, cold pressed virgin coconut, Dilo, sikeci and macadamia nut oils unites with Dilo leaf and beach almond hydrosols to nourish and encourage cellular renewal. Ngi grass and powerful deep sea antioxidants increase cellular water flow and moisture holding power. Finally, plant based peptides stimulate the skin’s healing mechanisms to reduce wrinkles and improve skin tone. Below are four facial descriptions, for full protocols on each facial, please contact a Ready Care representative. For facial line new order specials....go to the next page.

t’s a treat! Treatment Focus on:

Firm, smooth and condition skin with this effective masque. Beach Almond, Totodro and sugar cane extracts work in synch to firm and tighten the skin while Dilo and Ngi grass hydrate and nourish cells.

Skin will look noticeably firmer and rejuvenated.

Treatment Duration : 50 min

Firm, smooth and condition skin with this effective masque. Beach Almond, Totodro and

sugar cane extracts work in synch to firm and tighten the skin while dilo and ngi grass hydrate

and nourish cells.Skin will look noticeably firmer and rejuvenated.

Beach A lmond

F i rming Facia l

Supplies Required: 6 facial towels

12 cotton rounds

1 dry hand towel

cotton tip

2 sponges

3 facial fan brushes

1 headband

3 flower dishes 10cm

7 flower dishes 5cm

2 flower bowls

2 leaf dishes

1 coconut bowl and stand

1 small hot stone

hand mitts and liners

heat pack

tissues

Products Required: Vessel

1 tsp Purifying Cleanser flower dish 5cm

1 tbsp Balancing Toner

10 moistened cotton pads

flower bowl

1 Tbsp Firming Masque flower bowl

1/2 tsp Exfoliating Scrub flower dish-10cm

1/4 tsp Serum flower dish- 5cm

1/2 tsp Firming Day Crème flower dish 5cm

1/8 tsp Eye Crème flower dish 5cm

1/8 tsp Lip Balm flower dish 5cm

1 Tbsp Orange Blossom Body Butter

flower dish 10cm

1/4 tsp Botanical Balm flower dish 5cm

1 tsp Facial Oil flower dish 10cm

Orange Blossom Body Mist

Warm water coconut bowl

1/8 tsp Dilo Anti- Aging Booster

flower dish 5cm

2 Cotton rounds with facial oil leaf dish

2 Sponges leaf dish

Harness the power of nature to revive, deeply cleanse and purify your skin. First, pore-clogging impurities are removed by the cleansing power of fine clay. Then tropical fruit enzymes remove dead skin cells, minimize pore appearance and even out skin tone. Hibiscus and Beach Almond extracts strengthen the elasticity of skin, smoothing out wrinkles and restoring youthful tone and vigour.

Treatment Duration: 50 min Harness the power of nature to revive, deeply cleanse and purify your skin. Firstly pore-clogging impurities are removed by the cleansing power of fine clay, then tropical fruit enzymes remove dead skin cells, minimize pore appearance, while evening out skin tone. Hibiscus and Beach Almond extracts strengthens the elasticity of skin, smoothing out wrinkles and restoring youthful tone and vigour.





flower bowl

1 Tbsp Hydrating Masque Masque

flower bowl

1/2 tsp Exfoliating Scrub flower dish 10cm


1/2 tsp Perfecting Day Crème or Hydrating Day Crème

flower dish 5cm




flower dish 10cm

1/4 tsp Botanical Balm flower dish- 5cm

1/2 tsp Facial Oil flower dish 10cm




flower dish 5cm


2 Sponges leaf dish

Hib iscus

Pur i fy ing Facia l


12 cotton rounds

1 dry hand towel

cotton tip

2 sponges


1 headband


7 flower dishes 5cm

2 flower bowls

2 leaf dishes


1 small hot stone


heat pack

tissues

woven tray

extraction tools

Exfoliate skin naturally with this fruit enzyme masque using highly effective papaya and pineapple enzymes. A natural alternative to a chemical peel, this high performance masque will effectively and gently remove the build up of dead skin cells and brighten and even out skin tone.

Treatment Duration: 50 min

Exfoliate skin, naturally, with this fruit

enzyme masque using highly effective papaya and pineapple enzymes. A natural

alternative to a chemical peel, this high performance masque will effectively and

gently remove the build up of dead skin cells and brighten and even out skin tone.

Supplies Required:6 facial towels

12 cotton rounds

1 dry hand towel

cotton tip

2 sponges


1 headband


7 flower dishes 5cm

2 flower bowls

2 leaf dishes


1 small hot stone


heat pack

tissues

woven tray

Products Required Vessel




flower bowl

1 Tbsp Exfoliating Masque flower bowl

1/2 tsp Exfoliating Scrub flower dish-10cm


1/2 tsp Perfecting Day Crème or Hydrating Day Crème

flower dish 5cm




flower dish 10cm


1/2 tsp Facial Oil flower dish 10cm





2 Sponges leaf dish

Papaya Enzyme

Exfol iat ing Facia l

Deliver a powerful hydration boost to skin with high performance, plant derived naturals - rich in Dilo oil and Ngi grass, which will rejuvenate skin and reduce the appearance of fine lines. Skin is deeply nourished and repaired, hydration of the epidermis is significantly improved, which results in firmer, hydrated skin. Treatment Duration: 50 min

Deliver a powerful hydration boost to skin with high performance, plant derived naturals - rich

in Dilo oil and Ngi grass, which will rejuvenate skin and reduce the appearance of fine lines.

Skin is deeply nourished and repaired, hydration of the epidermis significantly improved which

results in firmer, hydrated skin.





flower bowl

1 Tbsp Hydrating Masque Masque

flower bowl

1/2 tsp Exfoliating Scrub flower dish 10cm


1/2 tsp Hydrating Day Crème flower dish 5cm




flower dish 10cm


1 tsp Facial Oil flower dish 10cm




flower dish 5cm


2 Sponges leaf dish

Hydra-Li f t Facia l


12 cotton rounds

1 dry hand towel

cotton tip

2 sponges


1 headband


7 flower dishes 5cm

2 flower bowls

2 leaf dishes


1 small hot stone


heat pack

tissues

woven tray

For Facial line introductory offers, please go to page 5

roven Results: Pure Fiji

It’s difficult to determine which products to bring into your spa. We understand that every spa has a theme or a focus. What we love about Pure Fiji is that if your focus is to change a client’s skin with one massage, one pedicure or one scrub... it is that line. Pure Fiji is all about hydration and nourishment. Because it was developed in the pristine environment of lush Fiji, the ingredients are pure and have withstood the test of time both in the ancient healing culture and in spas all around the world.

In carrying a line that offers nourishment to your clients’ skin, you win no matter what because results are, 100%, what drive clients to return. Yes, we have tropical aromas that immerse the treatment room, yes we have beautiful visual images that show the environment in which our ingredients were grown, and yes, this line was started by a mother and a daughter 17 years ago around their kitchen table. All of that adds to our allure but what sells the products? The Results, every time, and they are sig-nificant. Ask a Ready Care Representative for a sample today.

Buy our liquids and get our dispensers free!BOGO

With a signed one year product agreement, you’ll receive free dispensers for your club.

For more information call (800) 477-4283 | email: [email protected] | www.readycare.comPlease mention this promotion when ordering. | Not good in conjunction with any other offer. | For new customers only.

Please ask a Ready Care Representative for free dispenser details. Free Shippingon any order over $695.00.

32 oz. Amber Boston Round Round and Square Ceramics32 oz. White Boston Round

RETAIL:

3 - 16oz. Pineapple and/or Coconut Sugar Rub*3 - 16oz. Pineapple and/or Coconut Milk Bath*3 - 8 oz. Pineapple and/or Coconut Body Butter*3 - 8 oz. Pineapple and/or Coconut Nourishing Exotic Oil**For the Pina Colada, we recommend Pineapple and Coconut together and for Coco Loco, just Coconut.

PROFESSIONAL:

1 - Gallon Pineapple and/or Coconut Sugar Rub*1 - 2 ltr. Pineapple and/or Coconut Milk Bath*1 - Gallon Pineapple and/or Coconut Body Butter*1 - 2 ltr. Pineapple and/or Coconut Nourishing Exotic Oil*

For the Pina Colada, we recommend Pineapple and Coconut together and for Coco Loco, just Coconut.

TREATMENT AND RETAIL INCENTIVES:

12 - Pedicure: Travel Size - Sugar Rub, Body Butter, Milk Bath Soak, Lotion, and Pedicure Socks. (In Pina Colada or Coco Loco)or12 - Spa Boxes: Travel Size Body Butter, Sugar Rub, Hydrating Body Lotion, Exotic Oil. (In Pina Colada or Coco Loco)24 - .5oz Body Butters: Pineapple and Coconut or just Coconut.

Limited quantities available. | Good while supplies last. | Please mention this promotion when ordering.Not good in conjunction with any other offer.

Have a Pina Colada or go Coco Loco this summer with thesetropical treatments and complete retail set up!

Get Summer Ready

For $643.00 you receive:

Are you ready ?

Because every Spa is unique, we offer choices to address specific needs. Here are three promotions offering Pure Fiji Mani/Pedi, Pure Fiji Facial and Ready Care Free Dispensers.

Don’t see what you need?www.readycare.com and click on promotions.

romotions:

Fac ia l So lu t ionsPURE FIJI

The time you nurture yourself with powerful plant actives and rich alluring aromas that transform your skin, your mind and your soul. Let the world wait, you are on Island time now, let the healing begin.

Island Time

The Back Bar1 - 16oz. Purifying Cleanser1 - 16oz. Balancing Toner1 - 8oz. Multi Active Hydrating Day Crème1 - 2oz. Multi Active Serum1 - 2oz. Anti-Wrinkle Eye Crème1 - 8oz. Exfoliating Scrub1 - 12oz. Dilo Hydrating Masque1 - 12oz. Papaya Enzyme Exfoliating Masque1 - 12oz. Beach Almond Firming Masque1 - 16oz. Facial Oil1 - 8oz. Botanical Balm1 - 12oz. Hibiscus Purifying Masque1 - .05oz. Anti-Aging Dilo Booster1 - 8oz. Body Butter - Orange Blossom1 - 7oz. Body Mist - Orange Blossom12 - .15oz. Lip Balm

The Retail3 - 6.7oz. Purifying Cleanser3 - 6.7oz. Balancing Toner3 - 1.7oz. Multi Active Hydrating Day Crème3 - 1.7oz. Multi Active Hydrating Night Crème3 - 1 oz. Multi Active Serum3 - 0.5oz. Anti-Wrinkle Eye Crème3 - 0.5oz. Anti-Aging Dilo Booster3 - 4oz. Exfoliating Scrub

1 tester of: Multi Active Hydrating Day Crème1 tester of: Multi Active Serum1 tester of: Anti-Wrinkle Eye Crème

And For Free2 - Hibiscus Fowers1 - Wooden Backbar Tiered Facial Display Unit

Again, For a total investment of $997.00, you will receive enough back bar to perform 100 facials, enough retail to net $1020.00 and over $100.00 of ancillaries for free.

For a total investment of

$997.00, you will receive

enough back bar to perform

100 facials, enough retail to

net $1020.00 and over

$100.00 of ancillaries for free.

As an introduction to our new facial line, we offer the following promotion:

Offer good only to customers or new customers who currently do not buy our liquids from us.Offer good only for spas and locker room, this offer excludes ecoeclipse

• While supplies last • please mention promotion when placing order • one time offerNot good in conjunction with any other offer

Guests are used to seeing hand soap and lotion but imagine the impact of sunscreen or face wash? For pennies more a day, you can provide your guests with products that make

What type of impact do your shower dispensers make? Do your shower products fill your locker room with an alluring aroma? Ask an RCI representative to tell you what other

them feel pampered while offering them beautiful esthetic pre-sentations to strengthen your brand.

spas and resorts are doing, ask them to give you a bid on a few small items that improve atmosphere, and, please, make sure you benefit from our promotions all the time!

ocker Room: Are your vanity & showers vain?

Introductory Price: $99.00 (regularly priced at $119.00) including towels & tongs!

hat’s new: How does it benefit you?

The Ideal CapacityWith a 9 towel capacity, Mist is the perfect size for individual treatments, whether it is a facial, a massage, a manicure or pedicure, a hair treatment or a hot shave.

The Ideal SizeWith a counter footprint of just 11”x11”, Mist fits into the small-est treatment room or is ideal for the mobile therapist.

SpaSimplu With Mist’s digital settings, the towels reach a perfect tempera-ture and level of moisture saturation in just 15-20 minutes, and can be kept warm up to two hours.

With Mist’s handy towel separator, the towels can simply be rolled up dry and placed into the towel container without hav-ing to do any messy pre-wetting and rinsing.

CustomisationWith Mist’s accompanying water-soluble essential oils, the wa-ter can have a couple of drops of oil added, using the external water spouts, so each treatment can be easily customized to the client – a more masculine scented steam and towel for men’s shaves or a calming and soothing lavender scented steam for a relaxing massage.

SafetyWith the automatic shutoff, the front water level, the external water spout, the digital settings, the hinged and snug fitting towel container, and the dual voltage, there is no more need to worry about scalding of fingers and hands, concerns about stability of the steamer, worries about electrical problems or any of the other problems that spa and salon professionals face with their current hot towels warmers.

Our new product is Mist by Spa Simplu. Mist takes all of the messy and time-consuming work out of producing perfectly steamed towels.

It used to be that Spas and Resorts were likely to put their logo on a bottle with the name of the product and just the aroma. Things started to change a little when Spas either created their own signature fragrance or used our proven stock aromas and simply put their own name on it. Recently the expansion of creativity and an awareness of a focus that promotes their own brand has become a trend as well. If your question is: What’s best? We would answer that with...it depends.

If you are a Spa with an international or even national following we would likely say, look no further than your name, you have already made a statement and it is your signature.

If you are looking to strengthen your brand and you want to bring the best of you, what is the best of you? Are there environmental features unique to your location that we can use as a springboard? What is the focus of your spa, and how do you carry through with that theme?

Is there a word or a slogan that can be used to inspire and make a statement? Is there a sculpture or painting that represents your focus or is iconic to your property? Do you have wallpaper or flooring that could be offered in a repetitive pattern on the back of the bottle? Can the aroma be your focus and are you taking that focus into your treatment rooms as your signature statement, or at least as your opening and closing protocols. Do you offer home spa protocol on the back of your bottles to educate your guests on home care? For instance:

Brand Identity: Be Inspired

Bath Salt: For the shower, pour a small amount of bath salt on the perimeter of your shower, allow the steam and the water to o�er you aromatherapy and allow the salt crystals to detoxify your feet and soften dry, rough heels. Your bath salt can also be used as a scrub by either combining it with bath gel for a cleansing scrub or massage oil for hydrating. You may also soak in your salt for complete detoxi�cation of your skin, especially a�er a cold or a�er exercise.

The development of your private label line is typically the genesis of Spa branding. It is our experience that the most successful spas do the following to insure success:

Brand Identity: Make an Impact

Merchandising: Does your aroma represent a fruit, herbs or plants? If it does, for instance, represent oranges, lavender and Rosemary, three simple vases filled with each could serve as a beautiful backdrop for your retail products. Ask a Ready Care Representative for merchandising suggestions from our marketing team, we love to help!

Treatments: Treatments that reiterate your aroma can make a huge impact on your sales. Here are a couple of examples of custom treatments we offer and can fine-tune for your needs.

VIP gifting: Brand identity can also be financially rewarding: Look no further than having your hotel rely on you for VIP gifting.

Room Drops: When a group comes to the hotel, are your private label products being offered to them as a room drop? What if they received a temple balm and a custom card with the client’s logo that said, “Sleep well” and gave the following instructions on how?

Application: On warm, clean skin apply balm to temples in a circular motion, repeating for approx. 1 minute for maximum results.

Now apply to the base of your neck, under your nose and on each wrist. Now lie back, lay a warm towel on your eyes, falling over onto your temples for maximum absorption and results. We appreciate you and we want you to feel good!

Internet: If someone has stayed at your property, they have great memories. Put your private label on your web page and allow them to order products to bring them back...our goal for you would be retail sales and then to literally “bring them back”

Showers and Vanity: Feature your aroma in your showers and on your vanity for both enhanced presentation and an alluring aroma to fill up the room.

For more ideas please feel free to reach out to our marketing team.

In-room:

From beautiful tubes or bottles to our green ecoeclipse in-room presentation, offering your signature brand in your rooms is like handing out samples to people who are guaranteed to try the products. 80% of Hotel guests use one or more of the products (hotelbusiness.com).

Begin with a dual sponge cleansing with botanicals and vitamins. Next a warm oil presented in a slow dip method followed by a gentle massage to complete its application. A cool salt is then dusted on the body and an invigorating scrub follows. Warm infused towels remove the detoxifying salt and the treatment concludes with an application of body butter and a cool body aroma mist. Feet are then cleansed and a soothing mist is applied to the top.

salt storm (50 or 80 minutes)

A power stretch with a twist. Finding a guest’s active range of motion, the therapist will push slightly beyond what the person could do on his or her own. This treatment offers flexibility incre-mentally, adding two or three degrees with each repetition. With the client in a swimsuit, a warm toning cleanse with minerals and vitamins is applied to the body. Upon completion of move-ment when the muscle is meant to relax, a mint natural butter is applied to each area, leaving it soothed and toned. This treat-ment is competed with a gentle massage to reiterate benefits. A full massage can be added if time is extended.

sports stretch (50 or 80 minutes)

Room Service Retail or In-room Retail:

After they have tried it, offer a card in the room that tells them where to purchase it. Can they call room service and have it delivered? Do you offer a couple of kits in the room? Can guests who are short on time call a number, charge the products and have them delivered?

From the moment a call comes in at Ready Care or on a Regional Vice President’s cell phone, imagine 86 people on our end waiting to hear what that caller needs. Everyone at RCI, from the owner to our warehouse manager is focused on making sure that every transaction with an RCI customer is handled with care, and that your needs are always on the mind of our entire team. It is our experience that the most successful spas also do the following to insure success:

Regional Vice Presidents: Our Regional Vice Presidents are former Spa Directors, Massage Therapists and Estheticians. We have two RVP’s who are FIDM graduates with vast experience in merchandising and all our reps live in or near their territories. Our team is well educated, professional and has its finger on the pulse of the industry.

Inside Sales Representatives: Your in-house Spa sales team works to communicate with you to assure a smooth purchasing process. They are well-versed in stock items, cost-effective shipping methods, and will act as your advocate in taking each of your orders to fruition. Chris Smith, our Senior Vice President picks up his phone when it rings. If you have suggestions on how we can be more effective, please don’t hesitate to call. ext. 231.

To Place an Order: We have staff whose complete focus is receiving and entering orders. Orders don’t sit on desks at RCI, they are entered, inventory is checked and we are in touch with the client when there is a change or a question. We know you need your products and our goal is a rapid and efficient turnaround for you.

New Item Needed? The Purchasing Department does price compar-isons to make sure we are getting the best price and using our combined purchasing power to get the economy of scale. In addition, they are looking at new items and searching for the best quality and price.

Private Label: Our marketing team of four can design a look for your showers and vanities, and offer you a custom promotion to launch it!

Marketing: We offer high resolution photos of our stock items as well as private label. We create sales booklets for groups or VIP gifting. We offer marketing promotions as well for all our branded items and promotional support on private label.

Silkscreening: Our in-house silk screening department will take that private label and silkscreen it on bottles, they will also apply a layer of epoxy over the silkscreen to protect it against wear and tear.

Need it Now? Our shipping team has a 99% accuracy rate on in-stock items, and we ship the same day if ordered before 11am MT.

Warehousing: We have an organized warehouse with stock items to meet your immediate needs. Our receiving team reacts immediately when items on backorder come in, to get them processed and right out to you!

: Spotlight

Why it takes 86 people to serve you!

Breaking it down: Pure Fiji buy $500/get $250.

Pure Fiji was voted one of the top 10 spa products in the world.

you can rely on thier proven results and amazing sales history.

1. You buy $500 worth of back bar. Because it’s such a versatile

line, each product can be used for a variety of our protocols.

So, let’s say you purchase scrub, oil, milk bath soak and body

butter in two aromas. You can do a mani/pedi, a body scrub,

a tropical massage, an oil treatment for the hair and a back

facial. So there are all those opportunities for revenue. But wait!

smile.... We are going to give you $250.00 of free retail that you

can sell, make your investment back so all the revenue from

your treatments is PURE PROFIT! How awesome is that?

Just a couple of examples where promotions directly

benefit your bottom line! Take advantage of us... we want

you to!

nourish, hydrate and beautify both skin and hair. Pure Fiji brings

For centuries South Pacific Islanders have used a balanced blendof pure coconut and drift nut oils infused with flower extracts to

you the best of these traditional blends for your tropical indulgence.

Discover this unique range of nourishing body oils, creamy coconut lotions, fresh sugar rubs, coconut crème scrubs, soothing dilo balms and butters, botanical body sprays and a facial line with powerful plant actives.

Ecologically conscious, Pure Fiji’s botanical ingredients are harvested sustainably and support community development. True nurturing gifts of nature - sublimely excellent for the skin, the senses and the environment.

* good only for one time on initial purchase. Not valid with any other promotion. Available for a limited time.

For more information and product sample please contact us at: or call 1 (800) 477-4283 Ext. [email protected]

Are you getting the full benefit of Ready Care’s services?

1. Are you taking advantage of our free freight option?

We offer free shipping on orders over $695.00. For example,

if your order $1000.00, that adds up to an average savings of

$100 - $130.00 on shipping. If you order that every month, that’s

an average savings of $1200 - $1560 a year, which effectively

makes one of your monthly purchases free.

2. Are you benefiting from our promotions?

Breaking it Down: Commit to a year of our liquids and get

your shower dispensers free! You want to get new dispensers

for your shower and you want them in your own brand. Here is

a very reasonable assessment and it just gets better from here!

1. Six Showers

2. Two Color Logo

3. Wide Mouth Oblongs Easy Fill

4. 25 x $11 (Bottle with Two Color Print) = $275.00

5. 25 Brackets = $180

6. That’s $455 savings with just a commitment to purchase

what you were going to buy anyway!

$455.00 To your bottom line!

Buy our liquids and get our dispensers free!BOGO

With a signed one year product agreement, you’ll receive free dispensers for your club.

For more information call (800) 477-4283 | email: [email protected] | www.readycare.comPlease mention this promotion when ordering. | Not good in conjunction with any other offer. | For new customers only.

Please ask a Ready Care Representative for free dispenser details. Free Shippingon any order over $695.00.

32 oz. Amber Boston Round Round and Square Ceramics32 oz. White Boston Round

on any order over $695.00 (excluding Pure Fiji and Private Label).Free Shipping

oney Matters: Are you taking advantage?

exture: How it sets the stage.

www.zendals.com

XL

The atmosphere in a spa is a broad combination of things and in today’s world. Look not further than yelp to point out a few good and bad things.

“My time at the spa was amazing but the tea in the respite room was bad” “what the spa lacked in appearance, it more than made up for in massage performance” In a time when everything you do can be reviewed, what are you doing? Here are a couple of significant areas where we bring our best to the table.

When they open their locker, what is waiting for them? I assure you on the first touch of a Zendal’s robe, you will realize it is soft and yummy. Once they slip it over their shoulders they will notice that while lightweight, it’s snuggly, and immediately they will feel, well....well, to be exact, because it’s soft, comfortable, and it smells so good, “Hey, did someone spritz your signature scent on this robe when they put it in the locker?”

So the robe is on, and now they slip into the sandals. The logo is on the top as a visual reminder to them of where they are! The quality is apparent and their feet feel comfortable and safe.

As the therapist guides them to their treatment, the anticipation builds...when the door opens, the room is so visually pleasing that they feel good, relaxed even, and you haven’t yet touched them, not with your hands, because the robe is hugging them, and their feet are happy. On the table are beautiful sheets, and a saddle and a blanket that matches their robe. You tell them to get under the sheet face down and put their head in a cradle. In those few seconds before the therapist comes back, the soft alluring texture of the sheets caresses their body, the soft blanket gives just enough weight to add comfort and the overall feel of that table = pampered comfort.

So, before you actually touch them, make sure whatever touches them is ZEN-dals.

Coming together is a beginning. Keeping together is progress.

Working together is success.

Regional Vice Presidents of Sales

Amy LopezSouth West

[email protected]

Frank KennedyOR, TAHOE, NV, AZ, NM, TX

[email protected]

Joe FitzgeraldMid Atlantic

800-477-4283 [email protected]

Paul WrightSouth (Caribbean, Mexico)

Office: 407-822-7241Mobile: [email protected]

Ann Marie NordholmSenior Vice President of

Sales Hospitality Division

800-477-4283 x 222Direct: [email protected]

Christina AlvesNorth East, Mid-West, Eastern Canada

(Provinces ON, QB, NB, NS, PE)

[email protected]

Annie NottoliNorth West, Western Canada , Rockies

(Provinces BC, AB, SK, MB)

800-477-4283 [email protected]

Documents

Spanewsletterfirstedition