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Pipette Performance Plans

Spa & Wellness for Pipettes

Total approach philosophyFor over 60 years Eppendorf has helped to revolutionize scientific research by continuously introducing liquid handling technologies that have made research faster, safer, and more accurate.

Today, Eppendorf offers complete liquid handling solutions to meet the ever-changing needs and uncom-promising quality standards of the research community. Meticulous attention to detail throughout all phases of product design, development, and manufacturing, combined with unmatched service and support, sets Eppendorf apart from the rest.

Pipettes are precision instruments with parts subject to normal wear and tear, leading to imprecision over the time. Precision and accuracy of the pipettes is important to ensure the quality of your results. Regular maintenance, calibration, and adjust ment by Eppendorf assure your single or multi channel pipettes and dispensers continue to generate reproducible results.

We offer a range of service options with our Pipette Performance Plans: from quick economical calibration to custom designed calibration services – according to local and international standards.

Performance Plans features > Calibration reports prepared in accordance to ISO 8655 guidelines and dated calibration service labels > Easy to understand plan options and costs

Value of services > Consistent and reliable liquid handling handheld instruments > Highest confidence in results > GLP supporting documentation

Treat your Pipettes Well with Premium Services from the Experts!

What is ISO 8655?ISO 8655 is the test norm used for pipettes and dis-pensers and their calibration. The specifications are only valid for the system: pipette plus tip. This international norm is designed for:

> Manufacturers as a basis for quality control > Checkpoints for independent certification > Users of instruments for routine testing

> Test liquid – ‘Grade 3’ water conforming to ISO 3696: distilled or deionized water, degassed or air equilibrated

All Eppendorf in-house and on-site pipette calibration facilities comply with these requirements.

Frequency of maintenance, calibration and adjustmentRecommended service period is monthly to yearly depending on: > Type of pipette (fixed or adjustable) > Frequency of use > Number of users > Aggressiveness of liquids dispensed > Acceptable error limits > Internal standards (SOPs)

At Eppendorf we ensure our stringent and validated calibration procedures are followed to the highest standards possible. Not just for Eppendorf pipettes, but also for other brand pipettes and dispensers. It is a requirement during the calibration process that proper conditions are available including:

> Resolution and accuracy of the calibration balance in accordance with ISO 8655 > Prevention of evaporation > Prevention of electrostatic charge of all parts > Use of calibrated environment condition monitoring devices > Calibration software – Ensuring reliable data acquisition from balance > Stable environment – Draft-free, constant tem-perature between 15 °C and 30 °C and a relative humidity above 50 %

All you Need for Confidence in Precision and Accuracy

Pipette Maintenance, Calibration, and Adjustment Services

Our Eppendorf service levels

> BASIC: Affordable verification – 4 measurements per test volume (min, mid, max)

> STANDARD: Maintenance, calibration and adjust-ment with purpose of maintaining conformity with ISO 8655 – 10 measurements per test volume (min, mid, max)

> PREMIUM: Total care calibration services according to ISO 8655 for your pipettes: Maintenance, repair, calibration and adjustment service – 10 measure-ments per test volume (min, mid, max) for final and additional ‘as-found’ calibration

Additional services > Pipette trade-in program > Reminder of service intervals > Packaging for pipette > Emergency repair service > On site service > Pipette training with emphasis on ergonomics (PhysioCare Concept®) and maintenance

Pipette calibration designed to suit your individual needs

> Affordable verification service with 4 measurements per test volume > Calibration according to ISO 8655 specifications with 10 measurements per test volume > Initial inspection after ‘as found’ calibration is performed to determine pipette condition > Calibration report and next calibration dated service label > Eppendorf pipette calibration centers in our major markets can provide certification according to ISO 17025

Routine maintenance between servicesWe also recommend checking and cleaning your dispensing devices properly on a regular basis in-between services. This will not only ensure reliable results but also maintain the low operating forces of your Eppendorf pipettes.

For more information on routine cleaning- and maintenance instructions for your pipettes in- between services, please read our Userguide 24, which can be downloaded from our website.

Pipette maintenance includes > Check of seals for damage/integrity

> Replacement of worn or defective parts. Price of repair and spare-parts may be charged separately, depending on Service Plan contract> Replacement of small parts, if worn or damaged e.g. seals and O- rings > Professional cleaning of internal and external parts > Lubrication of seals, O- rings, and piston, if applicable

From Single Repair Services to all Inclusive Programs

www.eppendorf.com

Your local distributor: www.eppendorf.com/contactEppendorf AG · Barkhausenweg 1 · 22339 Hamburgeppendorf@eppendorf.com · www.eppendorf.com

Eppendorf®, the Eppendorf Brand Design, the epServices logo and Eppendorf PhysioCare Concept® are registered trademarks of Eppendorf AG, Germany.All rights reserved, including graphics and images. Copyright © 2019 by Eppendorf AG. Order no.: AS00112020/EN2/0719/MCP

For more information, service requests and local offers go to www.eppendorf.com/epServices Performance Plans are available in selected countries only and service offer may differ.

Service Operation BASIC STANDARD PREMIUM CALIBRATION ISO 170254)

Order Number for calibration for fixed-volume pipettes 0050 600 015 0050 600 017 0050 600 025 0082 000 000

Order Number for calibration for adjustable-volume pipettes and dispensers

0050 600 071 0050 600 076 0050 600 084 0082 000 001

Order Number for calibration for 8-channel pipettes 0050 600 116 0050 600 122 0050 600 092 0082 000 002

Order Number for calibration for 12-channel pipettes 0050 600 128 0050 600 130 0050 600 033 0082 000 003

Order Number for calibration for 16-channel pipettes 0082 000 104 0082 000 105 0082 000 106 0082 000 107

Order Number for calibration for 24- channel pipettes 0082 000 114 0082 000 115 0082 000 116 0082 000 117

Initial inspection to determine pipette condition

Replace all defective parts1)

Maintenance and CleaningCleaning and lubrication of seals, o-rings and piston, replacement of small parts like seals and o-rings, checking seals for damage/integrity

Calibration according to ISO 8655 10 measurements per test volume (min, mid, max)2)

Verification 4 measurements per test volume (min, mid, max)2)

DocumentationIssue calibration report

ISO 17025 Calibration Certificate4)

Comprehensive certificate including ISO 17025 accreditation mark of the laboratory

Supporting Information Service turnaround (from time of receipt, in business days)3)

3-5 3-5 3-5 3-5

1) Handgrip, motor and PCB are priced separately. 2) 10 %, 50 % and 100 % of nominal volumes. 3) Standard value, deviations possible, excl. shipping duration. 4) Calibration in accredited laboratories