SP Network Automation: Automated Operations at Scale · repetitive human actions, previously in different functional groups That span the breadth ... Zero-touch telemetry and other

February 2018

SP Network Automation:Automated Operations at Scale

© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Automation Delivers Tangible Outcomes

Revenue uplift from faster time to value

30%Cost reductions from

operational efficiencies

70%Better customer satisfaction from

faster remediations

40%

Up to…

Specific improvements vary and depend on many factors

Source: * Based on Cisco Operations Automation Benchmarking Study of 30+ Service Providers (August 2017)


Trends Driving the Need to Automate

Source: Cisco VNI Global IP Traffic Forecast, 2016–2021** 2017 Network Virtualization Report, SDXCentral.com

Traffic growth

278 Exabytes per month

3x increase in IP traffic

37% of respondents deployed network virtualization (NV)

technologies**

27+ Billion connections

10% CAGR

Explosion of Devices and Users

Device growth: 9.6% CAGR Global, 11.4% NA

User growth: from 44% of population to 58% by 2021

Growth in connections and operations at the edge

Complexity from physical, virtual and multi-vendor environment


Zone of Risk

Zone of Complacence

Zone of Concern

Which Results in an Unstainable Economic Model

0

20

40

60

80

100

120

$B

$200B

$400B

$600B

$800B

$1000B

$1200B

2011 2012 2013 2014 2015 2016 2017

Total Revenue

Total OpEx

Source: IHS SP CapEx, OpEx, Revenue Q1 2017, extract of top 12 global SPs

Total Revenue,

OpEx

Exabytes per Month


Creating Business Impacting Outages

Nationwide Comcast Outage: Nov. 6, 2017

A configuration error led to a nationwide service disruption—90 minutes to restore.*

Amazon Web Services Outage: Feb. 28, 2017

An incorrect command input removed a large set of servers.*

Operations staff will not be able to keep up with adding approximately 10% more devices every year

Source: * CNN, * Amazon.com Business Insider

• S&P and FSI companies lost $310M

Top websites’ load t imes increased by triple digits• Disney Store took 1, 165% as long• Target: 991% as long• Nike: 642% as long• Nordstrom: 592% as long

• The massive outage hurt 54 of the top 100 internet retailers

http://money.cnn.com/2017/11/06/technology/business/internet-outage-comcast-level-3/index.html

https://aws.amazon.com/message/41926/

http://www.businessinsider.com/aws-outage-hurt-internet-retailers-except-amazon-2017-3


After Network AutomationBefore Network Automation

Enabling networks to self-heal and self-optimize

As Is and Future State

Macro Issues• Single vendor islands of control

• Multiple separate operations

• Scale Challenged

Limiting Capabilities• Disjoint data sources and formats

• Limited complete network knowledge

• Event Correlation Challenged

• Custom scripts for large changes

Macro Solutions• Multi-vendor supported

• Closed-loop operations

• Mass scale

Break-away Capabilities• Advanced data consolidation

• Machine learning and analytics

• Clear event correlation

• Change automation


How We’re Defining SP Network Automation

We take isolated, repetitive human actions, previously in different functional groups

That span the breadth of the full lifecycle of operational disciplines

Closed-loop Automation

And embed this intelligence into software, using machine learning to improve human-to-machine and machine-to-machine control

© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Automation: Not to Replace, but Enhance Value Closed-Loop

Automation

NetworkOps

NetworkAutomation

Network

Autopilot


Built from Global Success

With more than 100 customers world wide


The first closed-loop, mass scale automation solution that embraces multi-vendor networks

Introducing the Cisco Crosswork Solution

Mass Awareness

Collect massive amounts of data in a standardized format

Run analytics, apply machine learning

Augmented Intelligence Proactive Control

Take action with an organized approach

Closed-loop Automation


Cisco SP Network AutomationFor individual use or amplify the benefits with the a closed-loop solution

Change Automation

Network Insights SaaS

Situation Manager

Health Insights

Data Platform

Cisco NSO

Cisco WAE

CurrentProducts

NewAdditions

Foundational, the basis of multi-vendor and physical/virtual network configs

Existing solution for multi-layer network efficiency improvements

Application that creates extensible device workflows to reduce human error

Uses smart monitors to capture device health and change network behavior

Cloud based analytics platform focused on network insights

Event correlation tool that leverages social troubleshooting to reduce MTTR

Unified data collection tool that brings data lake capabilities to automation

Enabling multi-vendor, physical and virtual, and highly scalable network automation


Addressing the Most Common Business Objectives

Intent Based Networking

Data Centralization

and Infrastructure Visualization

Data Centralization with Improved

QoE

Accelerate Time to Identify

Accelerate Time to Remediation

Optimization and Remediation


Intent Based NetworkingNetwork migrations are error prone and take too long

Network Automation

1 2 3 4

Change Automation

Health Insights

“Automate the Repetitive”

“Don’t Log into Systems”

“Visualize your real-time data and create c losed loop”

Goal

“Optimize Your Infrastructure”

Self-Healing

Deploy the Change Automation app to create

device workflows that drive intent consistently

Intent driven configuration for

the network

Event Driven routing—Use Zero-touch telemetry and

other KPI’s to monitor device health and change

network behavior

Use WAE to improve network efficiency

and gain bandwidth awareness

WAE 7.1(+XTC)

(shipping) (Q1CY18)

NSO

(shipping)


WAE 7.1(+XTC)

(shipping)




NSO



the network

(shipping)

Data Platform

(Q2CY18)

“Start with Data Collection”

Unify collection from the network and eliminate data silos, build a data

lake

Data Centralization and Infrastructure VisualizationData overload/no ability to correlate data to extract useful information

Network Automation

Change Automation



device workflows that reduce human error

(Q1CY18)

Goal

Self-Healing1 2 3 4


WAE 7.1(+XTC)

(shipping)




NSO



the network

(shipping)

Data Platform

(Q2CY18)


Unify collection from the network and eliminate data silos, build a data

lake

Data Centralization with Improved QoEPoor customer quality of experience caused by unexpected behavior, variation in service

Network Automation

1 2 3 4

Change Automation

Health Insights


“Visualize your real-time data and create c losed loop”

Goal

Self-Healing





network behavior

(Q1CY18)


Accelerate Time to Identify Takes too long to identify and solve problems causing larger business impact from outages

Situation Manager

1 2 3

(Q1CY18)

“Organize the Chaos”


“Collect Everything”

NSO

Self-Healing

Correlate events in the network to reduce the

“MTTK” Mean-Time-to-Know and “MTTR” Mean-time-to-repair with social

troubleshooting


the network

Unify collection from the network and eliminate

data silos

(shipping)

Data Platform

(Q2CY18)

Network Automation

Change Automation

Health Insights


“Visualize your real-time data and create closed loop”





network behavior

(Q1CY18)

4

Goal


Network Automation

Accelerate Time to RemediationTime to remediate a problem takes too long

Situation Manager

1 2 3 4

(Q1CY18)

Change Automation

Health Insights


“Organize the Chaos”




NSO



Correlate events in the network to reduce the

“MTTK” Mean-Time-to-Know and “MTTR” Mean-time-to-repair with social

troubleshooting



network behavior


the network

Unify collection from the network and eliminate

data silos

(shipping) (Q1CY18)

Data Platform

(Q2CY18)

Self-Healing

Goal


WAE 7.1(+XTC)

(shipping)






the network

Optimization and RemediationLack of ongoing network optimization; network undersized for service needs, impacting customers

NSO

(shipping)

Network Automation

1 2 3 4

Change Automation

Health Insights



Goal

Self-Healing





network behavior

(Q1CY18)


Improved Customer Outcomes with Automation

Faster Customer Service

On-boarding

78%

Faster Execution of Change Requests

81%

Faster Execution of Maintenance Procedures

84%

Improvement inMean Time to

Repair

70%

Time to ValueConfiguration & Change Automation

Time to RemediationAutomated Fault Remediation

Source: Cisco Automation Benchmark of 5 SP Customers

Specific improvements vary and depend on many factors


Why Cisco

Networking market leadership

Global multivendor network deployments - NSO

Commitment to open standards

The most comprehensive network automation portfolio

1

2

3

4


Which Journey is Most Meaningful to You?

Intent Based Networking

Data Centralization

and Infrastructure Visualization

Data Centralization with Improved

QoE

Accelerate Time to Identify

Accelerate Time to

Remediation

Optimization and

Remediation

Schedule a demo and engage our professional services team

© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

www.cisco.com/go/crosswork

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SP Network Automation: Automated Operations at Scale · repetitive human actions, previously in different functional groups That span the breadth ... Zero-touch telemetry and other