SOURAV NATH

E-mail : sourav2257@gmail.com

Mobile : +91 – 9019164443

Current Location : Bangalore

PERSONAL SUMMARY A Confident, reliable, enthusiastic and an experienced professional with an extensive practical experience of working with EMC products and Vmware Virtualization. Possess a proven ability to administer, control the operations, maintenance, troubleshooting, as well as having an eye for detail and able to multi-task under pressure. An excellent communicator who can relate well with people at all levels and has the flexibility of working well as part of a team and on my own. Currently looking for a suitable position with a company that offers excellent career development opportunities and interesting engineering challenges. CAREER HISTORY

Total Experience: 2years 10 months

Vmware Software India Private Limited: Feb 2016 – till date

Designation: Technology Consultant

Duties

Provide technical assistance/developer support in analyzing, diagnosing, replicating and

troubleshooting customers reported issues to resolution on APIs for VMware vSphere

platform by the means of phone, the Internet, e-mail and other electronic means

Communicate technically complex remedies, solutions or workarounds in a clear and

concise manner.

Create reproducible test cases, when necessary, for customer reported issues

report and submit product defects in the bug tracking system.

Reproducing customer reported issues in-house and responding back in a timely manner

regular follow ups with customers with recommendations, updates and action plans. Escalate issues in a timely manner according to Standard Operating Procedures

leverage internal technical expertise, including peers, mentors, knowledge base,

community forums and other internal tools, to provide the most effective solutions to

customer issues. Currently work on Vcenter/ESXi 5.5 , 6.0 and 6.5 environment Provide assistance to wildcard products Virtual Storage Appliance and Hyperic

Hewlett Packard Enterprise: 17th August 2015– Feb 2016

Designation : Storage Solutions Consultant for Enterprise Storage (MSL Libraries

and Autoloaders)

Duties Prime responsible for handling incoming call for HP MSL Backup Storage Devices

Providing immediate support and solution for the various issue of Enterprise Customers

Providing Support to AMS (American) Enterprise Customers

Wipro Technologies Pvt. Ltd: 13th January 2014 – 2nd August 2015 Designation : Storage Support Engineer (SSE) – Unified Support Division (USD – VNX) Duties Prime responsibility for handling auto generated cases from the EMC – VNX Arrays worldwide

Responsible for assisting peers and the Junior Engineers on technical and process aspects

Responsible for driving team for customer satisfactions

Responsible for conducting Technical Discussing ,Team Huddles , Mentoring the team and Technical Training for the fresh candidates

AREA OF EXPERTISE

EMC Storage Virtualization Backup Technology

TECHNICAL SKILLS

Languages & Web Development

C/ C++, C#, Java, HTML, CSS, JavaScript, PHP

Tools & Technologies

Virtualization: VMware VSphere 5.5,6.0,6.5 (Server Virtualization), EMC2 Unisphere/Navisphere, VERITAS NetBackup, Windows XP/7, Windows Server 2003, 2008 R2 Active Directory MSL backup technology

Others

Cloud Computing, Unix, Storage Technologies, Networking,

KEY SKILLS & COMPETENCIES Excellent Team player as well as an individual contributor

Excellent assisting skills to peers and customers

Excellent customer facing skills.

A positive attitude towards customer service and good communication skills.

Commercial technical support experience of EMC Storage Machines.

Ability to be clear & concise when explaining technical procedures to customers.

Possess excellent statistical, analytical skills, interpersonal and technical skills.

ACADEMIC QUALIFICATION

Qualification Board Percentage Year of

Passing

Name of The Institute

B,Tech CSE

82.75 2013

“VEL TECH Dr RR AND Dr SR

TECHNICAL

UNIVERSITY” Avadi , Chennai

12th Standard ISC(NEW DELHI) 66% 2009 “DAYANAND PUBLIC SCOOL”

Jamshedpur

10th Standard ICSE(NEW

DELHI)

82%

2007

` KERELA SAMAJAM MODEL

SCHOOL` Jamshedpur

ACADEMIC PROJECTS

Have done my project work in CRIS(New Delhi),which includes the development of web pages in

Eclipse for the “E-ticketing system” developed by CRIS(Center for Railway Information System).

ACTIVITIES & ACHIEVEMENTS

Have successfully participated in workshop on Building & Flying MICRO AIR VECHICLE .

Have successfully participated in MICROSOFT DREAMSPARK YATRA in the year 2011.

Diploma degree in Advanced Robotics from THINKSLAB, Mumbai

Have achieved 1st position in POWER POINT PRESENTATION in standard XII in DAYAND

PUBLIC SCHOOL ,in the year 2008-2009.

Have achieved 2nd position in HORLICKS WIZ KIDS ACTIVITY 2008,in the field of Drawing

AndPainting.

Have achieved 2nd position in 4X100 meter relay race in year 2006.

CERTIFICATIONS

EMCISA –ISM v2

o EMC Certified Information Storage Management Administration