Graphic Designer

Bold. Creative. Motivated.

Technical Proficiency

Platforms: Mac OS 9/10 and Windows XP/Vista/7

Applications: Adobe Photoshop CS5, Adobe Premier CS5, Adobe Flash CS5, Final Cut Pro 7, Microsoft Word 2008, Microsoft Excel 2008, Logic Pro 9, Aperture 3.

Qualifications: Work well under pressure. Team player.

Design Proficiency

Create website mockups

Package design

Business card design

HTML and CSS design

Photo editing

Professional Experience

Apple Inc. T2 Senior iOS Advisor 2010 – Present Dallas, TXApple home based agent. All work is done from home. Mentor T1 technicians and take over more advanced cases that T1 agents cannot handle. Work directly with Apple’s Site Support Engineers. Provide support for customer’s iPhone, iPod and iPad. Setup repairs for customer’s iPhone, iPad, and iPod. Contact Direct Dispatch department on behalf of the customer.

Volt/Apple T1 iPhone Technician November (2009) – Feburary (2010), Addison, TXProvide advance support for customer’s iPhone and contact Direct Dispatch department on customer’s behalf.

Verizon FIOS/Telvista Mentor/Level 3 Technician January (2008) – January (2009), Dallas, TXProvide advanced support for customer’s set top boxes, internet connection, and RJ11 phone connection issues. Provide Mentor support to level two technicians/inbound calls. Use outbound call privileges as level 3 tech to contact Dispatch dept, and other various departments to special handle customer’s issue. Make final decision to send technician’s to customer’s home. Give credit to customer’s billing account when the customer’s home. Give credit to customer’s account when the customer’s problem is directly related to a Verizon issue.

Education

Computer Science/Graphic Design 2005-Present (Richland College)Fulltime student. Major in Computer Science. Minor in Graphic Design.

A+ Certification Course 2005 (April) – 2005 (July) Richland CollegeA+ Certification course completed. Entry level networking course completed.

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