2
 FAQs Ask a Question Live Chat My Stuff Help Search by Product All  Search by Keyword  Search Tips Search Search By Phrases  Answer ID  227  Products  ZonePlayer ZonePlayer 100 Print Answer Email Answer Sonos componentLEDs Question  What do the flashing LEDs mean on the front of my Sonos components? or Why is my ZonePlayer flashing green/white/etc? Answer  The Sonos components has two LED indicators. The first is the Mute button indicator, which can light solid or flashing green. The second is the component status indicator (located between the Mute and Volume Up buttons) which may light white, orange, or red depending upon the cause. For an interactive demo of the ZonePlayer's LEDs, click here. (Note: This is an executable file that requires Microsoft Windows to run) The following table contains all the possible combinations of colors and what they mean: Normal Usage Boot ing Diagnost ics Upgr ading and Problems State Mute LED ZP Status LED Additional Information 1 Powered up Solid white 2 Mute Solid green Solid white 3 Global Mute Solid green Solid white Flashes 4 times then goes solid 4 Booting Flashing white 5 Booting in "Restore to Defaults" mode Flashing amber 6 Powered up, not connected to Sonos Digital Music System Flashing green Flashing white Flashing in unison 7 Powered up, looking for Sonos Digital Music System Flashing green Flashing white Flashing alternately 8 Diagnostic mode 1; Press Mute to leave Solid red To access, hold Mute and Volume Down for 5 seconds 9 Diagnostic mode 2; Press Mute to leave Wifi: Pause on solid red, then flash amber or white the channel number (e.g.. 9 flashes is channel 9) To access, press Volume Up from Diag 1 or Volume Down from Diag 3 10 Diagnostic mode 3; Press Mute to leave DHCP: Flashing red, red, amber, amber, repeat Autoconfig: Flashing red, red white, repeat To access, press Volume Up from Diag 2 or Volume Down from Diag 1 11 Upgrading software Flashing amber, white, repeat 12 Warning mode Solid amber Occurs when ZP is beginning to experience an inadequate cooling condition. ZP will reduce to 75% volume. Check ZP vents for adequate cooling, and/or check for speaker shorts. To get out of warning mode, mute and unmute ZP, or unplug ZP for several minutes to allow it to cool. 13 Fault mode Long amber, short white, repeat If the warning condition above is not remedied, the ZP will automatically mute itself to prevent damage to the ZonePlayer. After checking ZP vents for adequate cooling, and/or checking for speaker shorts, mute and unmute ZP, or unplug ZP for several minutes to allow it to cool.  --> THE SYSTEM THE MUSIC S HOP S UP POR T SI GN I N MY ACCOUNT CART 0  Page 1 of 2 Support for your Sonos Wireless Music System 7/23/2011 https://sonos.custhelp.com/cgi-bin/sonos.cfg/php/enduser/std_adp.php?p_faqid=227

Sonos Error or Status Codes

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Search by Keyword   Search Tips 

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Answer ID 

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Products

 ZonePlayer

ZonePlayer 100

Print Answer 

Email Answer 

Sonos componentLEDs

Question

 

What do the flashing LEDs mean on the front of my Sonos components?

or 

Why is my ZonePlayer flashing green/white/etc?

Answer

 

The Sonos components has two LED indicators. The first is the Mute button indicator, which can light solid or flashing green. The second is the

component status indicator (located between the Mute and Volume Up buttons) which may light white, orange, or red depending upon the cause. For an

interactive demo of the ZonePlayer's LEDs, click here. (Note: This is an executable file that requires Microsoft Windows to run)

The following table contains all the possible combinations of colors and what they mean:

Normal

Usage Booting Diagnostics Upgrading and Problems

State Mute LED ZP Status LED Additional Information

1 Powered up Solid white

2 Mute Solid green Solid white

3 Global Mute Solid green Solid white Flashes 4 times then goes solid

4 Booting Flashing white

5Booting in "Restore to

Defaults" modeFlashing amber

6

Powered up, not

connected to Sonos Digital

Music System

Flashing green Flashing white Flashing in unison

7

Powered up, looking for

Sonos Digital Music

System

Flashing green Flashing white Flashing alternately

8Diagnostic mode 1;

Press Mute to leaveSolid red

To access, hold Mute and Volume Down for 5

seconds

9Diagnostic mode 2;

Press Mute to leave

Wifi: Pause on solid red, then

flash amber or white the

channel number (e.g.. 9

flashes is channel 9)

To access, press Volume Up from Diag 1 or

Volume Down from Diag 3

10Diagnostic mode 3;

Press Mute to leave

DHCP: Flashing red, red,

amber, amber, repeat

Autoconfig: Flashing red, red

white, repeat

To access, press Volume Up from Diag 2 or

Volume Down from Diag 1

11 Upgrading softwareFlashing amber, white,

repeat

12 Warning mode Solid amber

Occurs when ZP is beginning to experience an

inadequate cooling condition. ZP will reduce to

75% volume. Check ZP vents for adequate cooling,

and/or check for speaker shorts. To get out of

warning mode, mute and unmute ZP, or unplug ZP

for several minutes to allow it to cool.

13 Fault modeLong amber, short

white, repeat

If the warning condition above is not remedied, the

ZP will automatically mute itself to prevent damage

to the ZonePlayer. After checking ZP vents for

adequate cooling, and/or checking for speaker

shorts, mute and unmute ZP, or unplug ZP for

several minutes to allow it to cool.

 

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