Some Communication Tools

Peninsula Regional Medical Center

Central Sterile Processing

Manager Eddie Conklin

E-mail for every CSP employee by 4/1/2013

CSP Department Website Access at PRMC workstation or remotely at home

• Announcements

• Employee Schedule

• Department Forms

• Employee Of the Month

• Links to key websites

• Weekly Performance

• Work Instructions

• CSP Articles

• Quality Alerts

Text Employees

Pop-Ups At SPM Workstations Or Employee Sign-in’s

5 cordless phones with 4 inbound lines (3 ring rule)

Employee Info Color Coded and Displayed

Weekly CSP Performance

hanging on CSP Door.

(How are we doing ?)

Employee Of the month selected by CSP employees

Unedited Comments from Coworkers: Todd is a very good at working out front he is very fast and handles several things at a time. He did a great job of improving the Medic Cart process and made it so easy to swap out carts. Todd does a great job. Todd has very good customer service skills and is a value added employee to the department. Todd is a hard worker, very efficient and professional. Todd is much better the Patrick, only kidding Todd was able to replace Patrick’s position very quickly… Todd has been a great worker for the department.

In-Service

Cart wash nuisance alarm and blinking light Keep the Case Cart flow moving

Flip Videos One minute lesson’s learned