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SOM Department Administrators Orientation -IT Overview
Rich MendolaVP for Information Technology and CIO
The 15 minute highlights…
• IT Structure• Where to go for help• What we are working on now• Likely future initiatives
IT Structure
• Office of Information Technology is a relatively new umbrella structure for multiple IT organizations at Emory
• Objective of this structure is to provide a seamless customer experience, leverage synergies and make sure issues don’t fall between the cracks
SOM Information Technology Services
Academic and Administrative IT
Network Communications
EHC Information Services
Where to go for help
• Local support (contact will vary by area)
• Two primary entry points for help desks/call centers– 7-7777 (Emory Academic Enterprise)– 8-HELP (4357) (Emory Healthcare)– If you guess wrong, the staff will work
behind the scenes to get your problem to the right person
Web Resources
• www.it.emory.edu– Provides overviews of central IT
organizations– Provides service details and how to
request work for the academic enterprise
• Rehan and Dee will provide more detail on resources in each of their areas
Requesting Work
• Initial automation and monitoring is focused on submitting project and support requests for academic enterprise
• Links are also provided for NetCom service requests
FY06 Foundation Initiatives – Relevant Highlights
• Governance– Common approach for requesting work from central IT
• Common directories– Web: http://directory.service.emory.edu/– Now accessible within a wide range of email clients
• Transparent cost structure– Simplified & reduced NetCom rate structure – Created AAIT resource allocation matrix for all services
• Email standardization – Phased move of academic enterprise to MS Exchange
• Wireless– Reduction in pricing, increase in coverage, simpler
access method, added guest option• Seamless helpdesk services
– Confirmed move to common help desk software
CommonBusiness
Case Template
IT Executive Sponsors / Ways and Means Committee
Information Technology
Steering Team
Finance
Human Resources
StudentServices
Research & High Performance Computing
Instructional Technology
Development and University Relations
The Emory Clinic Management
Group
Emory Hospitals Administrative
Team
Healthcare Management
Group
Healthcare Finance
Committee
IS Decision Team
Capital Evaluation Team
Emory Hospitals Administrative
Team
The Emory Clinic Management
Group
Capital Budget Business Case
Process
New Request Business Case
Process
VP-IT review
Annual Budget Business Case
Process
New Request Business Case
Process
Technology Infrastructure and
Policy
IT-specific governance, funding bodies and processes
Overall University governance, funding bodies and processes
HealthcareEnterprise
AcademicEnterprise
CommonBusiness
Case Template
IT Governance Structure
FY07 Foundation Initiatives
• Expanded research support– Additional high performance compute cluster– Separate division focused on clinical and translational
research• Single voice platform
– Prepares organization for CRRP construction– Moves us from two separate voice/phone systems to
one• Identity management initiative
– Single sign on– Automated provisioning/de-provisioning of accounts
• Finalize design of secondary data center – Will provide ability to fail over mission critical
applications in event connectivity is lost to primary data center
