Solve Every Problem, Resolve Every Conflict and Live a Happy, Contented Life Robert Brown, PhD Author of Transparent Management and Personal Wisdom

Solve Every Problem, Resolve Every Conflict and Live a Happy,

Contented Life

Robert Brown, PhDAuthor of Transparent Management and

Personal Wisdom

Copyright 2013 Collective Wisdom, Inc. 2


The Human Brain



The Human Brain

Copyright 2014 Collective Wisdom, Inc.

Cruising Along


Harnessing the Speed of Thought

1.

2.

3.

4.

5. Slam on the brakes


Cruising Along

Harnessing the Speed of Thought®

1. Identify the issue (problem/opportunity) There is an oil drum in your lane

2. Define the goal (in measurable terms) Avoid an accident

3. List hurdles to reaching the goal Nearby cars, time to impact is 1.2 seconds

4. List possible solutions Brake, swerve, pray, panic

5. Choose the best solution Slam on the brakes



Better process with these features

• Externalize process so it can be seen• Slow it down so it can be controlled• Ensure everyone can be satisfied with

outcome• Identify the best solution



1. Identify the Issue

2. Define the Goal

3. List Hurdles

4. List Possible Solutions

5. Choose Best Solution





Going on the best family vacation ever.



2. Define the Goal

• Everyone agrees• Cost is affordable• 5-7 days• Equal measure of fun,

relaxation and new experiences



3. List Hurdles

• Have to be on school holidays• Travel less than one day

to/from• English speaking• Warm and sunny or cold and

snowy• Wide range of food options




• San Francisco• San Diego• Palm Springs• Aspen• Cruise• Etc. etc. etc.




2. Define the Goal

3. List Hurdles


5. Choose Best Solution


Harnessing the Speed of Thought

•All must agree that each step is completed before moving to the next.•The 4-3-2-1- Rule


What Do You See?


The Seven Billion Rule

At firstEveryoneWill alwaysSee everythingDifferently


Ob-Quest


Observation-Question

This is how I see it. How do you see it?


Summary

• Take the time to mutually understand the issue• Define a mutual goal• Write everything down• Understand that values are often involved• Use individual steps as needed• Never combine the goal with the solution


We did It!

Solve Every Problem, Resolve Every Conflict and Live a Happy, Contented Life

HST7 Billion RuleOb-Quest


Call To Action

• Use your new skills only for the good of mankind• Be patient with others, they are

driven by instinct, intuition and habit• Use gentle Ob-Quest a lot

Thank You

Robert Brown, PhDAuthor of Transparent Management and

Personal Wisdom


Dr. Bob’s Glorious Feedback System

Giver ReceiverAsk AnswerDescribe behavior ListenDescribe outcome Keep listeningAsk relevant question Thank

Decide actionfrom DDI

Feedback


The Four Part Teaming Model™

1. Compelling Task

2. Sense of Membership

3. Influence on the Team

4. Personal Reward


Personal Mission Statements

For my client to say at the end of the day, “Thank you Bob, I can do my job so much better now.”

Copyright 2014Collective Wisdom, Inc. 30

Coal Mine DisasterYou are visiting a coal mine and happen to be with a stranger waiting in the first aid clinic. Suddenly there is violent shaking, deafening noise and the lights dim. Soon the phone rings and you are told of the earthquake and the blocked mine. You have air for an hour. If both asleep: air for two hours; one asleep, air for maybe three hours. Rescue is 3-4 hours away. You are told there are sleeping pills in a cabinet and, a gun in a drawer. The stranger takes a pill, says “It’s up to fate,” and immediately falls asleep. What do you do?

Individuals Interacting


C o n f l i c t

When two or more people

are in each others way

while trying to reach

opposing goals

Goal Goal


Problem-SolvingMost groups solve problems by debating the relative merits of various solutions. Often the decision is based upon authority, persuasion,

or wearing down the opposition.


Better

Best

Goal Goal

Goal Goal

Documents

Solve Every Problem, Resolve Every Conflict and Live a Happy, Contented Life Robert Brown, PhD Author of Transparent Management and Personal Wisdom