emarksolutions

emarksolutions

Introducing the most flexible, advanced and affordable webstore and strategic procurement mechanism available for IT Resellers.

Introducing the most flexible, advanced and affordable webstore and strategic procurement mechanism available for IT Resellers.

Introducing the most flexible, advanced and affordable webstore and strategic procurement mechanism available for IT Resellers.

Reseller Pro Reseller Lite Web ShopMultiple Supplier Feeds CRM Helpdesk Content Management System

Contracts Module Workflow Management System Reports ModuleSecure Shopping Cart Multiple Payment Options Order Management

Accounting System Integration Intranet / Extranet Document Management

emarksolutions

emarksolutions

emarksolutions

emarksolutions

ARE YOU TIRED OF LOSING TIME AND MONEY ON MANUAL PROCUREMENT PROCESSES, QUOTING AND ONLINE SALES?

These are the key areas where eMark can help:

Procurement – Traditionally procuring a single large sales order can cost you between $104 to $142 in administrative costs.

Using the eMark eProcurement system you’ll save between $82 and $105 per order.

Lost time creating quotes – Studies have shown that the average salesperson spends 32.5 minutes of every hour creating quotes. Having to find component prices and trying to massage them to fit the client’s bottom line are the biggest contributing factors.

The eMark quotation module creates quotes with real time – updated product information, in seconds. Literally seconds!

Online Sales – Traditionally the IT supply chain has made it difficult for resellers to leverage the power of a webshop because price and product information can change daily.

With the eMark webshop, your site and your vendors product catalogue is linked in real time. The display is dynamic. If a vendor price changes overnight, your webshop will reflect this change.

Customer Churn – Competition is fierce for Resellers. If you are servicing key enterprise accounts, you need to ensure you are brick walling them from your rivals.

The eMark procurement integration services (see Reseller Pro) and CRM modules helps you create strategic ties between you and your customers, greatly increasing customer loyalty.

Inefficiency – It is costing between $3 and $15 for you to handle a customerservice call.

Letting customers do it themselves (online) - via order tracking, using FAQs and the helpdesk module, will reduce the cost to $1 per routine inquiry.

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emarksolutions

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Benefits experienced by existing customersQUOTING EFFICIENCY

The eMark quotation module creates quotes from scratch in seconds. Quotes can include standard paragraphs, free form text, pictures and internal comments. Quotes are created with real time product information collated from the data feeds established. And can be sent in either pdf, html or plain text format.

REDUCE PURCHASING CYCLE TIMESItems for your orders can be selected from one of many real time vendor catalogues, approved instantly and sent electronically to your suppliers for super fast fulfilment. This allows you to avoid the necessity of holding stock - or engaging in warehousing.

STREAMLINE WORKFLOWSOnce you’re using the online procurement and quoting module, the next logical step in streamlining your workflows is linking your website, quotation and procurement modules with your accounting system.

Invoices and purchase orders can be directly linked into your accounting system. This enables you to send orders through to your suppliers electronically and provide statements online for clients to view and access 24/7.

REDUCE SUPPORT COSTSDecrease your need for expensive support staff answering questions by phone or fax. Increases the accuracy and efficiency of your ordering process, due to the elimination of double entry from phoned, faxed, or mailed orders.

INCREASE CUSTOMER LOYALTY Your customers can now canvass your competitors offering at the click of a button or a search engine keyword. You need to provide customers with a reason to continue to shop with you instead of your competitors.

The eMark eCommerce solution allows you to create preferred pricing levels for your best customers, giving them a consistent shopping experience. Offer Government, Education Contract and high volume clients special bid pricing structures.

“Australians are the third biggest online shoppers in the world. We spend over 11.3 million dollars a year and our online spending habits are becoming more frequent and substantial.”

Visa International Research

emarksolutions

emarksolutions

emarksolutions

emarksolutions

EXPAND YOUR MARKET REACHWithout a webshop, the reach of your product offering is only as far as you are willing to send your salespeople. The power of the internet shrinks geographic boundaries. This can assist your business in reaching customers who might have traditionally been too far away to serve.

BE BETTER INFORMEDYour organisation could be at an information disadvantage when negotiating with suppliers if you don’t have a detailed picture of your spending - and an easy way to compare pricing.

eMark’s pricing comparison module and reporting function will help your organisation get a better picture of your spending and negotiate better outcomes with suppliers.

MORE CHOICE FOR YOUR CUSTOMERSBecause you are electronically linked with multiple suppliers, and generally the same product will be sold by at least two vendors. You will be able to offer your customers flexibility in making their product choices. If a particular customer is less concerned about price than having the item delivered quickly, this option will now be available to them.

ADD VALUE FOR YOUR CUSTOMERSYour prosects are busier and have less time than at any other time through history. Your webshop will provide around-the-clock, national access for your customers. Clients can place orders at their convenience, get immediate answers to questions about the status of and instantly check on inventory availability and pricing 24/7.

MANAGE YOUR CUSTOMER RELATIONSHIPS • Attract new customers• Encourage existing customers to purchase more units.• Encourage existing customers to purchase higher value unit.• Reduce the extent of turnover – or churn – resulting from existing customers who

defect to a competing organisation.• Regain lost customers• Terminate unprofitable stagnant or otherwise unsatisfactory relationships.

IMPROVE ORGANISATIONAL COMMUNICATION (INTRANET)• Create a collaborative environment.• Create a richer more responsive information environment.• Post product catalogues, employee handbooks, telephone directories, proposal

documents which all can be revised immediately as changes occur.• Event driven publishing allows you to respond more effectively to rapidly

changing conditions than paper based publishing which require rigid production scheduling.

• Eliminate paper costs such as printing and distribution.• Sales staff can dial in for updates on pricing, promotions, rebates or to obtain

information about competitors.

“E-commerce will grow whether the economic recovery is around the corner or a couple years off”

Forrester Research

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Features you won’t find everywhere elseMULTIPLE SUPPLIER FEEDS

Unlike other procurement systems the eMark application is not aligned with any single supplier. eMark is fully independent of vendors – we are only concerned with creating value for you. Choose from a wide variety of supplier feeds, including: Ingram Micro, Tech Pacific etc.

CRMIdentifying, profiling and keeping in touch with potentially loyal customers is an essential component of retaining existing clients. Ultimately you want to be able to replicate the one to one relationship once only achievable at you local grocer or butcher.

The eMark CRM module allows you to analyse your customers revenue and costs, identify high value customers, target direct marketing efforts, capture customer behaviour and track customer retention and defection levels.

Once you have obtained the 360 degree view of the customer which the eMark CRM makes possible, your pathways to growth increase exponentially.

HELPDESKThe eMark ticket tracking module enables you to keep track of incidents between internal support departments and external customers. Manage Service Level Agreements, 24 hour operations and reporting requirements.

PAY AS YOU GO – NO UPFRONT DEVELOPMENT FEES

The eMark price point is designed to accommodate your cashflow as there are no upfront development costs of any kind. Payments are made monthly via a software licensing arrangement. We have found that this offers more financial flexibility as there is no need for you to find a bucket of money to fund your website.

“Consumers know that the Web is one of the places to get a good deal. It’s one of the top reasons people buy online. As people start to tighten their financial belts, they’re going to turn to the Web to find the best deals they can”

Forrester Research

emarksolutions

emarksolutions

emarksolutions

emarksolutions

CONSULTATION – NOT AN OFF THE SHELF OPTION The eMark system is not a typical “off the shelf” package. You don’t have to modify your workflows to accommodate it. All of the features and modules can be tailored to cater for your way of doing business.

eMark has a consultation program to ensure that all of your application modules are optimised for you. Preliminary analysis of your workflows and requirements will be arranged prior to the development of your product to ensure it meets your requirements.

Ongoing support and customisation options are always available.

FULLY MANAGED AND HOSTED SERVICE – NO HARDWARE OR SOFTWARE INVESTMENT

The eMark product is fully self contained and web enabled. You don’t have to worry about additional spending on hardware, hosting, networking, installation, maintenance and other activity.

NO ALLIANCE – WE WON’T RESTRICT YOU TO ANY ONE SUPPLIEReMarks procurement module does not restrict the number of supplier feeds you can establish. Unlike other quoting tools that have alliances to particular vendors and distributers which limits your ability to compare price and fulfilment timeframes.

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HOW THE EMARK PRODUCT WORKSThe eMark procurement module takes live data feeds from the suppliers of your choice. These feeds can include real time product information with price points, brochures, stock levels and images. From here your online cata¬logues, quotation tool and accounting system will be populated with accurate and detailed product data.

By eliminating inefficient paper based processes for locating suppliers, ordering supplies and evaluating the best priced products, business to business procurement can save your business anywhere from 5% to 45%.

FIGURE 1 – A simplified model of the eMark application. Note the multiple supplier feeds to the left, optional intranet module, multiple web storefronts, helpdesk and accounting system integration

emarksolutions

emarksolutions

emarksolutions

emarksolutions

PRODUCTSeMark Solutions is the most advanced Managed Procurement Mechanism in the industry today that reduces the inefficiencies associated with traditional IT product supply chain.

We provide Resellers the tools and assistance required to take your business online, simply, hassle free, cost-effectively and professionally.

RESELLER LITE• Web Shop +• Authorisation Module• MYOB Integration• Helpdesk• Multiple Frontends

• Education & Government• Returns Module• Support for Non-Catalogue Items• Unlimited Customer Categories• International Tax Support

WEB SHOP• Order System Template• Order Management• Contracts Module• Back Order Management• Report Engine• Freight Matrix

• Pricing Matrix• News Module• Monthly Specials• Vendor Stores• Category Specials• Multiple Payment Options

RESELLER PRO• Reseller Lite + • CRM• Accounting System Integration• Intranet / Extranet• Document Management

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PRODUCT SUPPORTThe eMark range of products is fully self contained (web enabled) meaning they require no initial spend on hardware or software infrastructure.

To ensure the smooth rollout of the system we offer a range of training and project management packages to suit your level of system integration and budgetary constraints.

Easy to read, comprehensive user manuals are supplied with detailed steps and processes required to utilise all system functionality.

Your business will be assigned a full time developer to handle any requests for change or incidents. This will be managed by our helpdesk module within the system so you can track the status of your ‘tickets’ and so that any additional work done on your site can be tracked and is fully transparent.

THE NEXT STEPMore information relating to eMark’s products and services can be found on our web site http://www.emarksolutions.com.au. You will also be able to request a username and password to our demo portal so you can experience first hand the look and feel of the application.

If you would like a more detailed brief give us a call today on +61 7 3852 4074 or email sales@emarksolutions.com.au. We will happily organise consultation time to work out how eCommerce and eProcurement can create a competitive advantage for your business. Our conversations will be totally free of charge and there are absolutely no obligations to purchase.