SOLUTIONS FOR ECOMMERCE

2 S O L U T I O N S F O R E C O M M E R C E

WHO WE ARE…

• On the Russian market since 1995,

• More than 3500 employees

• More than 500,000 m² of “A class” warehouse space

volumes in 7 cities, 16 facilities

• Thousands orders handled per day

• Aligned partnership with Hermes Fulfillment GMBH

• Efficient processes of warehousing operations

• Extensive industry expertise

• ISO 9001 and 14001, TAPA certification

• Receipt of goods at warehouse

• Secure storage

• Different methods of Picking & Packing

• Repacking

• Preparation for shipment (labeling,

documents, etc.)

• Handling of returns

S O L U T I O N S F O R E C O M M E R C E 3

OUR SERVICES FOR E-COMMERCE

S O L U T I O N S F O R E C O M M E R C E 4

RECEIPT OF GOODS AT WAREHOUSE

• Unique ID labeling of each incoming item (optional)

• Incoming quality control

• Physical dimensions measurement

• Repacking during inbound

S O L U T I O N S F O R E C O M M E R C E 5

SECURE STORAGE

• 24/7 security

• Cross-docking operations

• Address storage (rack, floor, mezzanine, fine-meshed storage)

• Oversized and heavyweight cargo storage

• Stock control: periodical count, cycle count, claims investigation

• Reports for customer (optionally EDI interfaced)

• Check points along perimeter

• CCTV system providing overall view of the facilities. Min 30 day retention of all CCTV VCR tapes

S O L U T I O N S F O R E C O M M E R C E 6

SECURE STORAGE

S O L U T I O N S F O R E C O M M E R C E 7

SECURE STORAGE

S O L U T I O N S F O R E C O M M E R C E 8

PICKING

• Picking by pallet, case, unit

• Picking of sets and kits

• Multipicking, or Wave picking

• Storage of small units and expensive units

• Various replenishment schemes

S O L U T I O N S F O R E C O M M E R C E 9

PICKING

S O L U T I O N S F O R E C O M M E R C E 10

PACKING

• All types of packaging materials

• Re-packing and co-packing

• Packing under CCtv control

• Re-labelling

• Gift sets assembly

• Polyolefine or PVC cover

• Polyfilm cover

• Package sealing and banners

• Promotional displays production

• Binding with Glue gun

• Shrinkable film cover

• Banding

• Change of content: kitting

S O L U T I O N S F O R E C O M M E R C E 11

PACKING

S O L U T I O N S F O R E C O M M E R C E 12

PACKAGING MATERIALS

S O L U T I O N S F O R E C O M M E R C E 13

HANDLING OF RETURNS

• Quality check of different levels

• Serial number accounting (for electronics)

• Handling of fashion, retail, expensive watches, expensive cosmetics

• Processing of returns in strict accordance to specific customer’s rules and processes

S O L U T I O N S F O R E C O M M E R C E 14

PREPARATION FOR SHIPMENT

• Shipment to all major courier providers

• Delivery labels, integration with delivery companies

• Printing documents

• Cash on Delivery services provided by all of the partners

• Track and trace services with breakdown by delivery companies including all the financial data

S O L U T I O N S F O R E C O M M E R C E 15

WAREHOUSING FROM ORDER TO DELIVERY

Purchase order • Purchase order material, requested

unloading date at the warehouse,

and shipping window from the

customer's ERP system

Transport • Confirmation at

intermediate stop

Reception at the

warehouse • Confirmation of received goods

• Confirmation of new balance

• Confirmation of an empty

container

Warehousing and

Supplementary

Services • Stock balance

• Estimate of shortages

• Status of picking tasks • Analysis of the delivery chain

• Customer-specific key

indicators

• Alarm messages for

deviations

Customer

Delivery • Delivery from the warehouse

ROAD FREIGHT – TRANSPORT OPTIONS

• International FTL and LTL delivery

• Domestic FTL and LTL delivery

• Freight forwarding of goods

• Transportation of ADR сargo

• Thermo truck delivery

• Oversized cargo transportation

• Cross-docking operations

• Customs clearance via partners

• Last mile delivery

• Cargo insurance

• Preparation and documents control

• Temporary storage of road freight shipments

S O L U T I O N S F O R E C O M M E R C E 16

Vladivostok

Novosibirsk

Ekaterinburg

Samara

Moscow

Rostov-on-Don

Russia St. Petersburg

Novorossiysk

Nordic countries

International connections from Europe

and CIS

International connections

from Russia to CIS

ROAD FREIGHT Reliable road transport • International and domestic Full Truck Loads (FTL) • International and domestic Less than Truck Loads (LTL)

S O L U T I O N S F O R E C O M M E R C E 17

eCommerce CrossBorder&OnShore models : • Pick-Up Line Haul • Incl. Collection & Consolidation • Last Mile Delivery & Returns • Customs Clearance via partners (Russia)

S O L U T I O N S F O R E C O M M E R C E 18

PROCESS FLOW : FULFILLMENT + LAST MILE

Acceptance Storage

• Acceptance of goods at the WH • Damaged goods inspection • Re-count • Labeling, VAS

• Address storage (rack, floor, mezzanine, fine-meshed storage)

• Stock control • Picking by pallet, case, unit • Re-labeling

INB

OU

ND

FLO

W,

REP

LEN

ISH

MEN

T O

RD

ERS

PRO

CES

SIN

G

DEL

IVER

Y S

ERVI

CE

On-line purchase

• Person is making order at Customer’s web-store.

• Person chooses preferable delivery option from the list on the web-site (provided by Itella’ s partner – Delivery Services Aggregator)

WH Replenishment

• Customer is sending an Inbound order interface message to Itella WMS

• Trucks with inbound order arrives to the WH

Order placement

• Order from web-store is received and processed by Customer’s system

• Customer’s system is sending an Outbound order interface message to Itella WMS

Pick, pack & dispatch

• Inspection of goods • Packing, labeling, weighing etc. • VAS activities • Printing out and labeling delivery labels with

bar-codes • Goods are ready for dispatch

Deliveries planning

• Request for delivery is received by the Aggregator from the Customer’s web-store

• Order is sent to carrier, truck is planned, delivery order # is attributed

• Delivery information is encoded in a label which is being sent to the remote printer at Itella WHS

Last mile shipment

• Ready order pick-up at the WHS • Goods are delivered to client • Documents signing and handover • Cash collection and transfer • Delivery of returns to Itella WHS

S O L U T I O N S F O R E C O M M E R C E 19

ALIGNED PARTNERSHIP

www.hermesworld.com

NETWORKS NETWORKS

Served by own

networks of

established partners

Market currently

undergoing

implementation

S O L U T I O N S F O R E C O M M E R C E 20

MARKETING SOLUTIONS

Discover

• Competitor analysis

• Marketplace research

• Audience discovery

• Brand immersion

• Client consultation

Strategize

• Project planning • Technical

requirements • Social engagement

strategy • Digital strategy • KPI’s

Design

• Branding & identity

• web design • copywriting • video/motion

graphics

Set-up Support Track

Analyze

Strategize

Campaign

Hosting

• Data privacy • Scalability • Redundancy • Disaster

recovery • Business

continuity

eCom platform

• BRD • Front- and back-

end development • eCom platform

and CMS deployment

• Integration with all stakeholders

• Content

UX/IA

• UX & IA programming

Testing

• UAT & QA testing • Analytics

configuration

• Google Analytics • Yandex Metrika • IBM TeaLeaf • RFMP analytics • Scoring • Predictive analysis

• CRO • SEO analysis • Organic marketing • Social media

marketing • PPC management • Email marketing

ongoing

Ongoing technical support

• Trigger campaigns • Loyalty programs • Dynamic email

template generation

• Push & pull campaigns

Launch

S O L U T I O N S F O R E C O M M E R C E 21

CONTACT US

Head office in Russia 143080, Russia, Moscow region Odintsovo distr., Lesnoy Gorodok 8 Energetikov St., build 3 Tel. +7 (499) 926 53 00 Fax +7 (499) 926 53 10 Sales.Russia@itella.com www.itella.ru Facebook LinkedIn Twitter