Solutions Catalog 2010

8/14/2019 Solutions Catalog 2010

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SMALL BUSINESS AND HOME SOLUTIONS |WWW.COMPTROUB.CO

catalog

TECHNOLOGY SOLUTIONS


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Computer Troubleshooters is the perfect marriage of friendly, responsive service from a locally ownedbusiness with the knowledge and support of a large network. When you hire your local CT you can relax knowing tha

they have been screened and trained by the technology support franchise ranked #1 by Entrepreneur Magazine AND

Franchise Business Review. Your local CT has access to tools, training, and special vendor partnerships that make them

the perfect partner for any of your technology needs, plus support from almost 500 other Computer Troubleshooters

offices around the globe.

As a fellow small business owner your Computer Troubleshooter knows the challenges every small business faces,

and also understands how technology can help your business run more smoothly, more efficiently, and more profitably.

This catalog highlights the benefits of some of our most popular small business technology solutions. For more

information or to schedule a free consultation on which solutions may be right for your business, call your

Computer Troubleshooter anytime.

Introduction

Computer Troubleshooters: The Best of Both Worlds

FranchiseBusinessREVIEWTM

Sharing the franchise experience

2009 Honoree

Franchisee Satisfaction Awards

TM

All contents Copyright 2009, 2010 CT-Global, LLC

Market First Ad


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Table of Contents

Technology Solutions Catalog

B.E.S.T. Program (Business EnhancedSupport Technology)Do IT issues hurt your productivity?... page 4

Backup & Disaster RecoveryIs your business and IT data protected?... page 6

Data RecoveryNever assume that your data cannot be

recovered!... page 7

IP TelephonyAre you looking for an affordable, professionalcommunications solution?... page 8

HaaSHardware Sales & HaaS / Leasing... page 10

Internet Security & ComplianceHow Safe Is Your Data?... page 11

Website Design & Hosting

Does your business have an internet presence?... page 12

SEO & SEMSearch Engine Optimization & Marketing... page 13

Cloud Computing / SaaSHardware-as-a-Service & Software-as-a-Service... page 1

Internet Video HostingKeep an eye on your Business or Home... page 15

Electronic Document Management& Specialty Services Still filing the old fashioned

way? Theres a better way...page 16

Computer Systems & ServersTrusted, Independent Advice...page 17

On Demand Services (Break/Fix)Does Your Business Need Technology Support?... page 18

H.O.S.T. ProgramHome & Office Support Technology... page 12

Broadband Solutions for Business

F I R S TY o u r S i n g l e S o u rc e M a rk e t i n g S o l u t i o n


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At Computer Troubleshooters we recognize the critical role that computers, networks, and technology in general plays every small business. From email and word processing to online banking and e-commerce, every small business depen

on technology to maximize their productivity and their profitability. But what happens when your technology lets you

down? How much staff time is wasted dealing with slow computer or system crashes? How much of your time is spen

answering software questions for others in the office? And if your system crashes, how do you recover your data?

Thats why we created Business Enhanced Support Technology (B.E.S.T.), the industry s leading support plan for small

businesses. For a flat monthly fee we do the following:

Handle any computer, network, or server problem (including Windows, Virus,

& Spyware problems) via remote support or on-site.

Monitor your technology 24/7, including preventing up to 80% of all computer problems

before our customers are even aware of them.

Install advanced remote support tools to enable our team to diagnose and resolve problems

quickly if they do occur.

Monitor your backup system to be sure your data is backed up safely.

Provide a Helpdesk so all your employees have prompt, easy access to high quality support

consultants anytime they have a computer question or problem.Manage all your Technology Vendors for you (Internet, Phones, Business Applications.)

Guarantee No Downtime (on our Trouble-Free plan.)

B.E.S.T. Program

Is your business technology-reliant?


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We are VERY happy with the service from Computer Troubleshooters - they respond in a very timely manner. Most of the time,they can handle any problems remotely or they arrive within two hours of a phone call. The professionalism and promptness.

Repairs are completed correctly the first time and in a very timely manner. The cost of repairs is 75% less and the down time is

non-existent these days - much improved from the previous companies that we dealt with. I would absolutely recommend

Computer Troubleshooters! They complete repairs correctly the first time and are always available when we need them.

Debbie, Valley Regional Surgery Center, Piqua, Ohio, USA

B.E.S.T. Program

Do IT issues hurt your productivity?

For more information about B.E.S.T., including a

FREE 30-day trialof our B.E.S.T. monitoring systems, contact us today!

Lite Basic Proactive Trouble-Free

Description (Includes) Monitoring OnlyMonitoring+Remote

SupportTotal Support

Total Support with

Guarantee

24/7 Acve Monitoring of all

Computer Systems Remote & Phone Support Standard Rates Unlimited Unlimited Unlimited

On-Site Support Standard Rates Discounted Rates Unlimited Unlimited

Monthly Execuve IT Status Reports Patch Management & Security

Analysis Backup Monitoring Preventave Maintenance Included 1 Yearly Tune-Up 2 Yearly Tune-Ups 4 Yearly Tune-Ups

No-Downme Guarantee

Small Businesses owners around the world have been raving about ourB.E.S.T. programs. The benefits they often cite are:

Less Downtime.

Higher Staff Productivity (less time wasted on computer problems, questions or vendors.)

Being more Proactive versus Reactive with IT solutions.

Predictable Expenses for Easy Budgeting (many services are covered in a flat monthly fee

Peace of Mind knowing someone is working 24/7 to keep their systems running

smoothly, and will respond quickly if emergencies do arise.

Reduced Costs compared to the old-fashioned pay by the hour approach.


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Backup & Disaster Recovery

Is your important business data protected?

Its something no business owner wants to think about: What would happen if tomorrow all your data were gone? Allyour client records, emails, documents, accounting files, artwork, and HR files gone? History tells us that almost half

(43%) of business who suffer catastrophic data loss will never reopen, and even more will be out of business within a

year. Small businesses are among the most vulnerable because too-often they lack full-time IT support, which means

backups may not be running, or may not be backing up all critical files.

Fortunately Computer Troubleshooters has easy Backup & Disaster Recovery solutions for businesses of all sizes. Our

available solutions range from simple, low-cost online backup options up to our Ultimate BDR solution which includes:

Near-Real-Time backup to a local BDR server device.

Simultaneous backup for 1 to 20 local Windows Servers.

Secure Remote Storage: all backup images are securely transmitted to two remote servers for

maximum safety and protection from catastrophic disasters.

On-Site Virtual Server: In case of a Server Failure, our On-Site Virtual Server can be remotely

configured to assume the functions of the dead machine in about an hour. This allows our

clients to continue working while we work to repair the dead server, and makes restoring the data

to the repaired server very quick and easy.

Data Restoration: Local restoration from the On-Site Virtual Server is quick and easy. In case of acatastrophic situation where all data and the On-Site Virtual Server is lost, a replacement Virtual

Server can be configured from the remote images and shipped to the client site (or an alternate site)

within a few days.

Complete Management: For BEST clients, The Ultimate BDR solution is monitored 24/7 by our Network

Operations Center, and in the case of any problems or issues the local Troubleshooter is immediately alerted

Acronis Backup & Recovery 10offers SMBsan all-in-one solution they can afford to simplify and automatetheir backup and disaster recovery for local and remote users.


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Secure backups. Reliable restores. Expert support

30-day FREE trial

Web: www.drbackup.net Toll Free: 888-716-5816

Ask Computer Troubleshooterstm to set you up today!

Protecting businesses since 2001

Data Recovery

Data loss is more than frustrating for a small business it can be a crippling or even fatal event. ComputerTroubleshooters works with best-of-breed data recovery labs who have been specializing in small business

data recovery and hard drive repair for over 22 years. Our joint services include:

Computer Troubleshooters offers a complete data recovery service specializing in recovering data from Desktop Drives,

Laptop Drives, External Drives, Servers, RAID Systems, Network Attached Storage Devices (NAS), Storage Area

Network Devices (SAN), Flash Drives, and Camera Media.

Using a former hard drive repair facility that has offered data recovery services for over 22 years, we are uniquely

qualified to offer recovery services for data losses caused by power surges & outages, static electricity, lightning strike

fires, floods, other natural disasters, sabotage, viruses, equipment malfunctions, accidents, & user error (deleted files,

formatted / f-disked drives).

Hard Drive Recovery

RAID / Server Recovery

NAS/SAN Recovery

Camera/Flash Recovery

PC/Windows Recovery

Apple/MAC Recovery

Encrypted Drive Recovery

Linux/Unix/Sun/Novell

Never assume that your data cannot be recovered!

Computer Troubleshooters routinely recovers data from failed hard drives caused by:

Mechanical Failure (Clicking, Grinding, or Unusual Noises/Will Not Spin)

File System Damage (Lost Data, Will Not Boot, Drive Not Accessible)

Bumped or Dropped Drives

Viruses or User Sabotage

User Error Such as Accidentally Deleted Files or Formatting

Static Electricity, Power Surges and Outages

Natural Disasters Such as Lightning Strikes, Fires, and Floods

If you have suffered a hard drive failure or computer crash, contact your

Computer Troubleshooter for a fast estimate today!

Never assume that your data cannot be recovered!


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IP Telephony (VoIP)

Affordable, Professional Communications Solution.

Every small business needs an affordable, professional communications solution. Todays IP-based telephony systems alight years ahead of older proprietary phone systems, and make it easy to add features that were once available only o

the most expensive phone solutions. Your Computer Troubleshooter can work with you to design an IP-based telephony

solution that incorporates any of these features:

40% to 80% less than the cost of a traditional phone system.

Unlimited extensions.

Unlimited auto-attendant (i.e. press 1 for sales, press 2 for service, press 9 for a dial-by-name directory.)

Unlimited voicemail.*

Voicemail-to-Email: receive your voicemail messages in your inbox

(great when working from home or on the road!)

Music-on-Hold.

Direct-Inward-Dialing (specific phone numbers to reach people directly, without the menu.)

VoIP support for low-cost calls and extra phone numbers for callers inside the US and around the world.

Integration with Outlook or other CRM packages.

IP Telephony systems can start under $1000 depending on the features desired. Talk to your Computer Troubleshooter

today about how an IP Telephony system can help your business succeed.


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IP Telephony (VoIP)

More Features + Less Money = No Brainer

Big Business Capabilities.Small Business Price

Designed as a single appliance

the BC200 includes:

- Phone System

- File Server

- Email Server

- Router

- Firewall

- Wireless Access Point

- VPN Remote Access

- Automated Backups

- VoIP and Standard phone lines- 8 port switch

- Expansion port

- And much more

Contact Your

Computer Troubleshooters

Representative today!

More than just a phone system,

the Sutus Business Central 200integrates all of the essential

IT and communications tools a

small business needs.

www.sutus.com www.polycom.com

One Appliance.One Solution.

Follow-Me support sends calls to your cell phone or other local phone wherever you are.

Queues route callers to groups of employees who can handle their calls.

Scheduler functions change your menus and recorded messages depending on the time of day.

Easy, drag-and-drop call transfer functions.

Support for both new IP phones and traditional analog phones.

Dial-by-Name directory.

Telecommuting: use an IP phone at home or wherever a suitable internet connection is

available (great for branch offices!)

Conference Bridges (for easy group conference calls.)

Intercom, Call Forwarding, Call Waiting, & Call Return functions.

Useful Reporting & Graphs.

Easy Call Recording or Monitoring.

Disaster Survivability: routes calls to your employees even if they cannot go to the office.

Can reduce phone call charges & long distance by up to 80%.

Features continued...


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HaaS

Hardware-as-a-Service

What if, instead of paying up front for new computers and software and then worrying about when to upgrade them inthe future, you could just pay a simple monthly fee to rent the technology you need, as you need it?

With a HaaS solution all your technology expenses hardware, software, maintenance, and support can be rolled in

one easy monthly payment, which is often less than youd pay if purchasing them yourself.

For more information and to see if a HaaS solution is right for you, contact your

Computer Troubleshooter today!

Theft Protection for your Servers,

Computers and Projectors

Email: [email protected]

to get more information

We are very satisfied with the easy to understand advice we get from Raymond and his team, the excellent prompt service,can do attitude and also the value for money provided in both products and also charged hourly rates for what is done. Also - the

referal to a HK based computer troubleshooter when I had an issue when i was away. Less frustration, good security in terms of

know backups all done and all systems in good shape for busy times.

Moneuan Ryan - Jet Design Studio Ltd, Mairangi Bay, Auckland, North Shore

HaaS Example:

New Dell Server + FOUR New Desktop Computers

w/ monitors. Total price with installation: $3800 to $6000

if purchased traditionally.

Same systems, same installation PLUS24/7 monitoring and all support: $300

to $660 per month (for everything) on a

HaaS-style plan


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Internet Security & Compliance

How Safe Is Your Data?

Computer Troubleshooters are experts in securing your valuable data (and reputation) from threats both internal andexternal. As the internet becomes more and more a part of normal business operations, so does the need to make su

your data is not only safe but also in compliance with any applicable industry or governmental requirements (such as

HIPAA, GLBA, CIPA, SOX, Canada & UK Data Protection Acts, etc.). Computer Troubleshooters can design a custom

Security & Compliance program for you with some or all of these features:

Perimeter Defense keeps outside eyes from accessing your computers or data.

Endpoint Defense protects each PC on your network (including mobile solutions like laptops and smartphone

Email Defense scans incoming and outgoing emails to find and remove viruses or other malware, while also

retaining communications when required for regulatory compliance. Document management: scan & store electronic copies of required documents, with scheduled future de

struction dates to comply with archival regulations.

Employee activitiy monitoring (including IM) & reporting

Surveillance cameras & archiving

Network Policy-based security, including restricting use of USB-based storage.


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Website Design & Hosting

Does your business have an internet presence?

An effective internet presence is a must-have for any small business today. More and more customers are using websearches when they previously might have used yellow pages or other traditional sources, so a small business who

doesnt appear at or near the top of relevant web searches is going to miss out on potential business.

Your local Computer Troubleshooters office partners with small business website gurus around the country and around

the world to make sure you get the right website for your business at the right price!

Having a website, and even getting people to view your website, is not the goal: getting people to BUY from your

website is what you really want. So we work with website designers who know how to create content that is compel

and informative for your website visitors, and thus more likely to facilitate sales. A sale might mean an actual purcha

from your website, or a phone call or email from a prospect who wants to hire your firm based on the information they

received from your site.

Our team of professional web designers are ready and able to solve your web issues. We have the expertise andexperience to provide you with the perfect solution at an affordable cost. Visitwww.ctdesignteam.com to view our

design portfolio and see what we have done to help a wide range of business and organizations.


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SEO & SEM

Search Engine Optimization (Organic)Building on your content-oriented website, our designers will work with key search terms for your business to optimize

your website based on the most recent search engine algorithms. Our consultants are skilled in building relevant,

effective websites that rank well when local customers are searching for your offerings. They also constantly reassess

the embedded keywords to make sure your website continues to move to the top of the search results. These search

results are often called organic because they occur naturally, without any direct payment to the search engine.

Search Engine Optimization also delivers a solid return on investment by promoting your site 24 hours, 7 days a week.

Search Engine Marketing (Paid)

A good search engine marketing campaign includes both organic and non-organic (paid) components. The key to an

effective campaign is being able to work within our clients budget to find the most effective balance of paid and

organic advertisements. Our SEM partners work to manage your campaign so that each month your ads are updated

and refreshed based on the most recent search and keyword data for maximum results within your budget.

Social Media Marketing

Todays most effective websites include social media components, which include blogging, social networks (including

Facebook, Twitter and Myspace), business networks (LinkedIn), discovery sites (Digg, StumbleUpon), and multimedia

(Youtube, Flikr). Incorporating a social marketing component increases the likelihood that your website will bediscovered directly, plus it generally increases the organic search rankings of your website as well. SMM can also

improve the effectiveness (sales rate) of your website by improving the perception potential customers have of your

knowledge and services.

To find out more about how Computer Troubleshooters can help you build a

compelling and comprehensive internet marketing strategy, call us today!

www.facebook.com/nocomputerproblemswww.facebook.com/technologysolved

Visit Us @

Search Engine Optimization & Marketing


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I am happy with the services provided by Computer Troubleshooter William Pickett. Not only is he professional, careful anddiligent in his work, he is untiring in his efforts (successful) to ensure that not only is the programming on the computer working

properly but that the client is satisfied. Unlike many in his profession he explains his work so that an intelligent, non-computer-

specialist can understand and does so in a manner that does not seem either condescending or patronizing. I would recommend

you to others and have done so.

JDW, Matthews, NC

Software-as-a-Service (SaaS)

Cloud Computing / SaaS

SaaS is just a fancy way to talk about software on-demand. Many applications, including customer databases, Exchan& general email, SharePoint collaboration tools, Blackberry services, and web meeting software just to name a few, ca

be easily hosted elsewhere and accessed via the internet. This means you can access them from any web-enabled PC

and you dont have to worry about maintaining your own servers or backing up your data the host provider takes care

that for you.

Share projects, tasks, calendars, and documents with with Sharepoint or Webex Web Office.

Implement enterprise-class email with calendars and synchronization abilities through Hosted

Microsoft Exchange.

Push Email to your Blackberry, Windows Mobile cell phone, or iPhone with Hosted Exchange,Blackberry, or Goodlink mail services.

Conduct online meetings with employees or customers using Web Conferencing.

Protect your Email and Network from Viruses, Spyware, Phishing, and more using Hosted Email

Filtering & DNS Filtering.

Archive past emails for backup or regulatory purposes using Hosted Email Archiving.

Backup all the critical data on your servers and individual PCs using Online Backup & Hybrid Backup solution

Give employees access to their PC from any internet-connected PC using our Remote Access solutions.

Access hosted solutions for Word Processing, Spreadsheets, Database, & CRM solutions using our

Hosted Office solutions.

Save $$ on software licensing with Hosted Virtual Desktops.

Reduce costs and management overhead with Hosted Virtual Servers.

Pricing for SaaS solutions varies but is generally priced at an amount per month per user, so you can easily scale up or

scale down as needed. Ask your Computer Troubleshooter for more information about any of these SaaS solutions.


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Keep an eye on your Business or Home

Internet Video Hosting

As a business owner and/or manager, youll enjoy tremendous benefits from the ability to record and/or monitor yourvideo over the internet by watching it at your convenience, from anywhere. This ability is especially valuable when you

have multiple business locations. You can significantly reduce budgetary expenses, by eliminating non-essential hardw

such as a DVR, and still improve the security of your business. More business owners are now utilizing video as a train

and management tool to improve the productivity of their employees.

Wouldnt it be nice to look in from time to time and make sure that everything is at it should be, or to be automatically

notified when an event occurs?

Benefits for business owner.

Are your employees performing as instructed duringyour absence?

Is your cash register properly cared for?

Is your cleaning service performing appropriately?

Are you staffing proportionately to known traffic flow?

Whos stealing from you?

Software benefits

Immediate notifications (Motion event detection)

User friendly VCR style buttons to review recorded video

3, 7, 14, 32, 45 and 60 day fulltime video archiving available.

View cameras in Live or Archived mode

User name and password protection (Multiple user authority levels )

Web Based Application - No software to install.

View an unlimited number of cameras/locations.

No need to buy other cameras. (works with most legacy systems.)

Works with wireless cameras (analog cameras will also work) Easily move a wireless camera from one spot to another

The system works with DSL, cable, cellular broadband and satellite networks.

And the benefits for residential clients.

Have your children arrived home safel

Do the neighbors kids swim in yourpool when youre away?

Is your automobile being vandalized?


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Electronic Document Management & Specialty Service

Still filing the old fashioned way?

Still filing the old fashioned way, with bulky filing cabinets and a myriad of folders and labels? Ever have to search theoffice to find out who has the client file you need? Theres a better way. Large companies have switched to digital doc

ment management systems to transform time-consuming manual filing & retrieval processes. Now Computer Trouble-

shooters is making the same technologies available to small businesses at an affordable price.

Digital Document Management solutions not only speed file, storage, and retrieval processes, they also enable efficien

collaboration for all your employees. Other benefits can include:

Immediate on-demand access to filed documents from any networked computer

(including optional remote access with proper authorization.)

Easy search & retrieval functions let you search for files based on customer, transaction type,

date, or any other key information.

Related documents can be linked for easy retrieval.

Security & Privacy features limit access to selected information by user.

Easy Record retention assists in regulatory compliance.

Easy scanning & filing system.

Track file access for process monitoring and regulatory compliance.

Fewer bulky file cabinets & boxes taking up valuable office or expensive storage space. Fewer filing errors & fewer opportunities for lost files.

No more wondering Who has the Johnson file?

Easy integration with Quickbooks or CRM systems.

Digital Document Management

systems start at under $2000.

For a complete review of how to cut through your

paper clutter for a more efficient, more produc-

tive office, contact your Computer Troubleshootertoday!

Ask for a free copy of The Paperless Office, a

whitepaper on the implications and realities orga-

nizations face in their attempts to go paperless,

by Troy State University.


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Computer Systems & Servers

Purchasing new computers and hardware is easy, every retailer will sell you whatever they have instock or on special. How do you know what is best for your business? At Computer Troubleshooters our

business is managing IT networks and ongoing computer performance, we dont derive the majority

of our income from hardware sales. We can help design the right specifi cations for your needs on a

holistic basis. If you purchase the hardware we will integrate it into your network.

Too often we are brought in after the event to help setup and integrate hardware that is inappropriate

or incompatible with the existing IT network. We see prevention as far better than cure.

In putting together a network solution, upgrade or a simple hardware addition we can help in

recommending the solution, quote on purchasing (if required) and integrating. This includes migrating

data from an old computer/server to new hardware.

Wireless routers The quick and inexpensive alternative to fixed wire networks.

Firewalls Hardware based firewalls offering protection, flexibility and management.

Switches For the efficient transfer of information between multiple computers.

Desktop computers Customised to your specific requirements, applications and business plans.

Desktop monitors Energy efficient space saving flat screen monitors are available in many sizes. Laptop computers Laptop specifications vary incredibly and need to take applications and storage

requirement into account.

Servers As your business grows a server can provide access to email, calendaring, centralised file

sharing, back ups and even remote secure access.

Storage devices Onsite external storage devices provide fast retrieval of recently deleted and

archived files.

Printers Printer specifications vary considerably on networking capabilities, paper handling speeds

and toner costs. We can recommend a solution that takes into account business needs as well as

both upfront and ongoing costs.

Trusted, Independent Advice


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Service on Demand

Does Your Business Need Technology Support?

Keeping your business in business is our business. Service on demand is our most flexible service offering: simply callus whenever you need us for services such as:

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On demand services are available to small business and home office customers without a service contract at a

reasonable hourly rate (or fixed-fee pricing for carry-in and some special services.)

New equipment - Sales and installation.

Virus/Spyware - Protection and Removal.

Hardware - Installations, setups, repairs, routine maintenance and tune-ups.

Software - Licensing, installation, upgrades and troubleshooting.

Networks - Fixed and wireless, installation, support and troubleshooting.

Servers - Design, installation, support and maintenance.

Email and Internet - Setup, assistance and spam protection.

Security - Internet (virus/spyware/trojans/malware) protection and removal.

Data Protection - Backups and data recovery.

Web - Website Design and hosting.

Mobile email - Windows mobile and Blackberry setups and maintenance.


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Home & Office Support Technology

H.O.S.T. Program

Dont forget your home PC! Our clients liked our BEST business plans so much they asked for something similar tomanage their home computers, so we created H.O.S.T. (Home & Office Support Technology). Based on similar technolo

to BEST, our inexpensive HOST plans give you peace of mind without breaking your wallet.

Your 1 Year Subscription Includes:

FREE Anti-Virus ($40 value)

FREE Anti-Spyware

*Pre-Screened* Windows Bug Fixes

1 remote tune-up annually ($99 value)

24/7/365 Crash Avoidance and System Health Monitoring

Quarterly PC Health Report

Unlimited Online Backup ($50 value)

Discount on Additional Services!

All for about $1 per day!

Managed Services PlaHome & Office Support Technolog

Computer Troubleshooters in conjunction with Neocode Software can increase

your sales and productivity through custom designed, web based solutions.Contact your local Computer Troubleshooter for more information.

www.neocodesoftware.com


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Chip Reaves

Computer Troubleshooters

755 Commerce Drive, Suite 605

1-800-504-8071

[email protected]

Documents

Solutions Catalog 2010