SOLUTIONS• 3-day period used consecutively in a 12 month period or • 6-day period used consecutively in a 12 month period You will be entitled to a group-A or group-B vehicle,

SOLUTIONS

When things go wrong and you need a support system, we’ve got your back.

Rest assured that you have the best team on your side to help you with professional service and expert advice whenever you need it. If you need

roadside assistance, directions, help with renewing licences and paying fines, consider it done. We are here to ensure your needs are met as

efficiently and painlessly as possible.

ASSIST ME

Being safe on the South African roads is critical. When the unexpected happens, you want to have peace of mind that you have access to the best possible services any time of the day or night. My Vehicle is your portal to a host of services designed for your safety and convenience. Simply pick up the phone and call us. Help is on its way.

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Roadside SOS will be there when you are involved in a roadside emergency. By contacting us, you will have immediate access to a team of dedicated case managers who will expertly assist you. These services are covered nationally, including Lesotho and Swaziland, and are limited to (Rand value).

MINOR ROADSIDE REPAIRS

Should you need minor roadside repairs to your vehicle, help will be dispatched to assist on the spot. This service

extends to changing a flat tyre or restarting a vehicle in the case of a flat battery. Where keys have been locked in the vehicle, arrangements will be made for a locksmith to open the vehicle and retrieve the keys. (Please note that this service does not extend to loss, theft or damage to keys, locks or gear locks.) We’ll even deliver fuel to you if you’ve run out of fuel, although the cost of the fuel and the delivery will be for your own account.

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MEROADSIDE

SOS

MECHANICAL AND ELECTRICAL TOW-IN

Where the cause of the problem is a mechanical or electrical breakdown, arrangements will be made for your vehicle to be towed to the nearest approved dealer or competent repairer.

The cost of the first (number of kilometres) round trip is covered (starting from point of dispatch), thereafter a charge of R6.38 per km is applicable and will be for your own account.

ACCIDENT TOWING

If you are involved in an accident, we will, upon request, arrange the towing of your vehicle to the nearest preferred panel of repairers or safe yard.

The cost of the first (number of kilometres) round trip is covered (starting from point of dispatch), thereafter a charge of R6.38 per km is applicable and will be for your own account.

TRANSMISSION OF URGENT MESSAGES

In the event of an electrical or mechanical breakdown or accident, we will, upon request, relay any urgent messages to friends, colleagues, or family members to advise them of your circumstances.

your journey. This service will be paid for by the call centre, but is subject to availability.

The Car Hire service is limited to (Rand value) and it includes daily car rental rates, insurance fees, unlimited kilometre allowance and fees for the collection/delivery of the vehicle (up to 25km). You must hold both a valid credit card and a driver’s licence to utilise the service. Please note you will be responsible for all fuel costs.

OR

1.2 Hotel Accommodation

In the event of an overnight delay, hotel accommodation will be arranged for the occupants of the vehicle, at a selected provider in the area.

The service is limited to (Rand value).

STORAGE

Should it be required, we will arrange for the safe storage of your vehicle overnight or for the weekend. On the next working day your vehicle will be relocated to the nearest approved dealer or repairer. The cost of a second tow will be for your own account.

* Toll fees are not inclusive within the benefit entitlement, and such costs will be for your account.

Overall limit of (Rand Value) per member per annum applies.

OR

Overall limit of (Rand Value) per vehicle per annum applies.

EXTENDED BENEFITS

Should you and your occupant find yourselves stranded 100km or more from home (your normal place of residence), preceding your vehicle being rendered immobile, arrangements will be made for car hire, hotel accommodation or storage of the vehicle.

1.1 Car Hire

You are entitled to group-B car hire, for a 24-hour period, so that you can continue on

Road Emergency will provide you with assistance 24/7, whether you have broken down or simply ran out of fuel.

Roadside assistance will be dispatched immediately and can facilitate mechanical assistance (flat batteries, tyre repairs,

overheating), vehicle towing, and arrange emergency car hire.

You have 24-hour telephonic access to log requests, which will ensure you get immediate assistance from a national network of service providers. You will have ongoing engagement throughout the emergency to ensure rapid resolution.

*Please note all costs will be for your own account.

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MEROAD

Emergency

For any roadside emergency, simply contact us for access to a team of dedicated agents and a national complement of accredited assistance service providers. These services are covered nationally, including Lesotho and Swaziland, and are limited to (Rand value).

MINOR ROADSIDE REPAIRS

Should you need minor repairs to the vehicle, help will be dispatched to assist you where you are. This service extends

to putting a spare tyre onto the vehicle, or restarting a vehicle in the case of a flat battery. Where keys have been locked in the vehicle, arrangements will be made for a locksmith to open the vehicle and retrieve the keys. (Please note that this service does

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MEHEAVY VEHICLE

Roadside SOS

not extend to loss, theft or damage to keys, locks or gear locks). Where you have run out of fuel, fuel will be delivered, although the cost of the fuel and the delivery will be for the company’s account. Should the vehicle be rendered immobile and require all the goods within the cargo hold to be offloaded into another vehicle, the service can be provided by a select group of contractors.

BREAKDOWN TOWING

In the case of a mechanical or electrical breakdown, arrangements will be made for the vehicle to be towed to the nearest approved repairer or assessment centre.

The cost of the first (number of kilometres) round trip is covered (starting from point of dispatch), thereafter a charge of R6.38 per km is applicable and will be charged to the company.

STUCK IN THE MUD

In the event that the vehicle is stuck in the mud, arrangements will be made for dedicated incident management of recovery towing to the closet OEM dealer or MSTI assessment centre.

TRANSMISSION OF URGENT MESSAGES

We will relay messages of delay or changed arrangements to a nominated family member or business colleague at the company’s request.

STORAGE

Should it be required, arrangements will be made for the safe storage of the vehicle overnight or for the weekend. On the next working day the vehicle will be relocated to the nearest approved dealer or competent repairer.

* Toll fees are not inclusive within the benefit entitlement, and such costs will be for the company’s account.

Please note that the above services will be conducted with the OEM/dealer network if the vehicle is under warranty (case management will apply). Should the vehicle be out of warranty, assistance will be provided using a dedicated network of credential contractors.

Overall limit of (Rand Value) per vehicle per annum applies.

If you are involved in an accident or breakdown, we will dispatch your own personal guard to the roadside incident within 30 minutes to wait with you for the roadside services. The response vehicle will stay with you, to provide a safe surrounding, until the roadside

services have arrived.

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ROAD Guard

Should you be rendered immobile due to the covered vehicle being serviced or in for repairs, you will be provided with a rental vehicle at no cost for the elected benefit days (as below) in a 12-month period.

• 3-day period used consecutively in a 12 month period or• 6-day period used consecutively in a 12 month period

You will be entitled to a group-A or group-B vehicle, depending on your specific policy. This may include vehicles such as:

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MECOURTESY

Car

Chevy Spark 4 Seater, 2x baggage hatchback, petrol 1.2 or 1.4: M/R

VW Polo 1.6, Toyota Corolla: M; R/T; A/C; P/S, A/B or similar

Vehicles are available from selected national car hire

branches. It is important to note that a valid credit card deposit will be payable and the benefits will only apply to the principle member.

If you don’t have a valid driver’s licence, you may nominate a driver. The first tank of petrol will be free and there is an unlimited kilometre allowance. Standard excesses will apply in the event of theft or an accident. These are vehicle and car hire partner specific and will be for your own account.

Bookings must be made and services must be arranged through the call centre only. The booking process will confirm what you are entitled to, your benefit limit and the availability of the vehicle (including duration).

No refund or reimbursement of vehicles booked directly from the selected car hire partner or any other rental agency will be provided.

Damages due to accidents or theft will be for your account. All costs to reach the branch will be for your account or free delivery within 25km from branch. No one-way drop-off fee is applicable.

Overall limit of (numbers of days) vehicle rental per member per annum applies.

The RAF (Road Accident Fund) is a public entity, which has been set up by the government of South Africa.

The RAF provides compulsory cover to all users of South African roads, resident or foreigner, against injuries sustained or death arising from accidents involving motor vehicles within the borders of South Africa.

This cover is in the form of indemnity insurance to persons who cause the accident, as well as personal injury and death insurance to victims of motor vehicle accidents and their families.

RoadShield will manage your claim with the RAF from start to finish and will ensure you receive full compensation should you be involved in a road accident. Should you be injured as a result of a negligent driver, or if you are a dependent or close relative

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ROADSHIELD

of a deceased member in respect of funeral expenses, you are entitled to claim. A parent or legal guardian must assist persons under the age of 18.

Whether you are claiming for past and future hospital and medical expenses, loss of income or earnings and loss of support for the dependent of a deceased or disabled victim, you will be compensated for general damages such as pain, suffering and disfigurement in the case of bodily injury as well as necessary funeral expenses.

South African roads take a pounding from heavy traffic and changing weather patterns, which cause wear and tear and

thus the dreaded “pothole” has become a nasty reality for all who use the roads. The unfortunate reality is that the authorities that manage the roads are stretched, in terms of resources and funding, and these potholes often take a long time to get fixed, if at all. Taxpayers have the right to expect more, however they don’t have a clear channel to address this problem.

In the event that you are involved in an incident with a pothole, you have the opportunity to claim from the relevant roads agency concerned. This process can be tedious, time-consuming and without legal assistance, potentially impossible.

With Pothole Cover you don’t need to worry about the costs of mag, rim or tyre repairs. You won’t have to pay excess or forfeit your no claim bonus. For the duration of the claim you will receive legal advice and full claims management from initiation to

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MEPOTHOLE

Cover

completion to obtain the maximum possible compensation for tyres, wheel rims and mags damaged as a result of potholes or roadworks in South Africa. You now have free case management and claim settlement facilitation with all the relevant roads management authorities. We also provide proactive follow-ups to make sure potholes are repaired to prevent future incidents. 100% of all payouts from the road authorities will be paid with no additional costs to you.

All road users have to renew their car and driver’s licences regularly.

The problem is that there is no proactive renewal notification and these processes are extremely frustrating and time-

consuming, due to filling in forms, getting eyes tested and waiting in queues at the licensing department. The process can also be costly due to penalties for late payment and the need for a temporary driver’s licence.

Licence Assist gives you access to a unique service that is designed to take the hassle out of both car and driver’s licence renewals. Licence Assist will work with you to firstly notify you of licence renewals, and then provide a quick, easy and painless channel to get these licences renewed, with the added benefit of complete convenience.

No more queues in dealing with the licensing department and the post office.

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MELICENCE

Assist

Now you can save time and have the licence conveniently delivered to you. You will never again have to pay any penalty fees for car licences and additional fees for temporary driver licences as an expert team provides full administrative support for all licence renewal issues.

Available Monday to Friday 08h00 to 17h00 and Saturday 08h00 to 12h00.

Most road users have had a fine for a minor road indiscretion at some stage, yet often these are not paid up, which can

lead to increased penalties and even legal action. The problem is that it is often an expensive and time-consuming exercise to check, verify and pursue any action to get the fines reduced and paid.

Fine Fix gives you access to a unique service that is designed to take the hassle out of traffic fines. Now you have an expert team providing full legal and administrative support to assess fines’ legitimacy and legality and representation on all traffic fine related matters.

Fine Fix will work with you to firstly notify you of all fines, and then provide a quick, easy and painless channel to get these fines paid, with the added benefit of guaranteed fines reductions. We will provide you with an invoice and once you’ve paid, we will provide proof that the fines have been settled and cleared. Fine Fix will collect supporting documents - a statement of

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FINE Fix

the incident, a copy of the fine as well as a copy of the driver’s licence. You will receive proof of fines settlement and 100% of all discounts and recoveries on all fines paid. Finally, you have peace of mind that there will be no nasty surprises at future roadblocks.

Available Monday to Friday 08h00 to 17h00 and Saturday 08h00 to 12h00.

Keeping your vehicle in tiptop condition takes time, and costs endless amounts of money.

If your car is your pride and joy, don’t let minor dents or chips change that. Maintaining your vehicle in showroom condition

just became a whole lot easier with Scratch Out. Scratch Out is a unique maintenance plan that will assist you to deal with those annoying dents and scratches common to shopping mall parking lots, not to mention the irritation of a stone chipped bonnet. What makes Scratch Out unique, and ultra-convenient, is the fact that you needn’t visit a panel beater to have restorative work or services done. With mobile units nationwide, staffed by qualified technicians, you will be visited at your place of work or at home, thereby saving you time, money and frustration. All mobile units are equipped with specialised tools to ensure that the work is undertaken in a professional manner.

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MESCRATCH

& Dent

Scratch Out entitles you to a monthly service during which qualified technicians will repair any minor damage to your vehicle, as well as existing damage, which falls within Scratch Out specifications.

This is an approved maintenance product and does not affect the warranty of the vehicle. Suitable for passenger vehicles, SUV’s, mini busses, 4 x 4’s, club cabs, and double cabs, Vehicle Cover benefits are based on vehicle type and voucher category.

Scratch Out will take care of repairs to stone chips, scratches and windscreen chips and cracks. It will also take care of tar removal, odour removal (every six months), paintless dent removal, headlight renewal, 3M Scotch guard or leather

treatment (every 12 months), air conditioner treatment (every 6 months) as well as a complimentary wash and vacuum. Mag wheel or wheel cap cover is included in the Plus membership.

With Scratch Out there is no need for quotes from panelbeaters, no pre-inspections, no excess payments, no need to report a claim and above all, no limit to the amount of claims.

Once the claim has been approved, your vehicle will be fixed within 5 working days and you will get a lifetime guarantee on all workmanship and repairs.

MEMBERSHIP OPTIONS

OPTION 1: Silver Membership

This entitles you to the following repairs: Stone chips, scratches, paintless dent removal (PDR), windscreen cracks, windscreen chips, tar removal + complimentary wash and vacuum.

OPTION 2: Gold Membership

This entitles you to the following repairs: Stone chips, scratches, paintless dent removal (PDR), windscreen cracks, windscreen chips, tar removal, odour removal and a complimentary wash and vacuum.

OPTION 3: Platinum Membership

This entitles you to the following repairs: Stone chips, scratches, paintless dent removal (PDR), windscreen cracks, windscreen chips, tar removal, odour removal, headlight renewal, leather treatment, 3M Scotch Guard, aircon treatment and a complimentary wash and vacuum.

OPTION 4: Truck Care Membership

This entitles you to the following repairs: Stone chips, scratches, paintless dent removal (PDR), windscreen cracks, windscreen chips and tar removal. This voucher covers cabs only and the vehicle’s GVM must not exceed 6 000 kg.

OPTION 5: Plus Membership Damaged mag wheels or wheel caps will be re-sprayed or restored to enhace the look of and the value of the vehicle.

HOW DOES IT WORK?

Before contacting us, you must ensure that the vehicle’s damage falls within the service assessment cards’ specifications. Once you are sure that the application falls within the specification, you should take two or three photos of the damage to log the application. Then, contact us and provide us with the voucher number that is required to log or register the application (to validate the voucher).

Once you have logged a call, an SMS will be sent to your mobile phone containing the application reference number, a call centre cell number and an email address.

You can now SMS or email the photos of the damage to the contact details provided and use the application reference

number as the subject title. This is to ensure that the application can be assessed and processed efficiently.

Once the application has been assessed, a notification SMS will be sent to inform you whether the application was approved or declined. On approval of an application you will be contacted to set up an appointment for the vehicle to be repaired. You will also receive an SMS reminder 24 hours prior to the scheduled appointment. In the event that you have to reschedule or cancel the appointment, please contact us well in advance.

The mobile units’ technician will also validate the application, and will only perform work according to the brochure and service assessment card.

A direction helpline is available 24-hours a day if you are travelling in South Africa.

This service provides guidance when you are lost, have forgotten the directions or simply want reassurance that you

are driving on the right road.

Find My Way works by providing clear directions to you either over the telephone, or by faxing or emailing the instructions to a specified address. Comprehensive map information is available for South Africa’s major cities, and the helpline also provides basic route details for rural areas of the country.

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My Way

There are many reasons not to drive under the influence - the

consequences are well known. With the Home Drive service

so easily available, there is no justification for taking a chance.

You can relax, have a great evening and Home Drive will take you

and your car home safely. Home Drive provides you with two convenient ways of making a booking:

1. Pre-booking: Prior to the event, you can contact the call centre to make a booking. 2. In the Moment: Had a little too much to drink? Simply contact the call centre to make a booking.

Either way, a driving team will be there to get you home safely. The driving team consists of the lead driver, as well as a back-up driver and vehicle. The lead driver will drive you home in your own vehicle and a back-up driver will follow and collect the lead driver from your preferred drop-off destination.

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HOME Drive

CONVENIENT DRIVE SERVICE

If you require a driver’s assistance to get from point A to point B in one of Home Drive’s vehicles, a professional team of standby drivers will

be available. Whether you are running between meetings, need an airport transfer, your car has been booked in for a service and you need to be collected from the dealership, or if your child needs to be collected from school - Home Drive will assist. Pre-booking is highly preferred.

SAFE DRIVE SERVICE

In the event where you require assistance between destinations, due to no access to a vehicle of your own, a professional team of standby drivers will fulfil the request.

This can be pre-booked or used to make last-minute arrangements. Whether you are between meetings, need an airport transfer or to be picked up from a dealership, as your car has gone in for a service, a driver will be there to pick up you. Tc&Cs apply.

BENEFIT LIMITS

The benefit provides (Number of Elected Trips – Individual per programme) trips annually, which includes a 50km round-trip distance per incident (calculated from strategically placed depots, to your pick-up point and to the drop-off destination), and any additional kilometres travelled will be charged at R9.00 per km.

Should you require additional trips, the cost of the trips will be for your own account, but you will receive a discount on the full fare as follows:

1st trip = R140.00 per 30km (additional charge for extra kms still applies)

2nd trip and more = R240.00 per 30km (additional charge for extra kms still applies)

Additional fees will be charged to your credit card.

ADDITIONAL PASSENGERS/DROP-OFF

The service is limited to your specified vehicle only. Up to 3 additional passengers can be transported at no additional cost, provided that the entire trip is no longer than 50km, takes no longer than one hour and all passengers are transported to one address.

An additional cost of R50.00 will be charged per additional drop-off. This requirement needs to be arranged and authorised by the call centre to ensure efficient planning and upfront payment (avoiding potential threats to the drivers when carrying cash).

BOOKING TIMES

Pre-bookings are preferred and should be arranged prior to 20h00 each day. Ad hoc and last-minute requests

(day and night) can be accommodated on a best-efforts basis, however you should expect a potential time delay of a minimum of one hour. This is subject to the availability of standby team members at the time of the request. Please note that the cut-off time for new and last minute bookings is 02h00. On public holidays, pre-bookings need to be made before 17h00 on the day prior to the public holiday.

CANCELLATIONS

Cancellation fees (applicable in excess of your (amount) trips per annum):

• Cancelled two hours prior to booked collection time – no cost

• Cancelled one hour prior to booked collection time – R160.00

• Cancelled within the hour – R320.00

South Africa has one of the highest rates of drunk drivers in the world, and subsequently one of the highest rates of road deaths in the world.

To avoid becoming a statistic, any person who has consumed more than one drink, should not consider driving a vehicle.

Having a social life is important to many people, which is why

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HOME Safe

HomeSafe is the ideal solution to the problem of drinking and driving. The services allows you to relax, enjoy yourself and have a drink with friends, colleagues or family, with the knowledge that you and your vehicle will be driven home safely.

HomeSafe is a convenient and responsible transport solution that only uses reliable drivers to take you and your vehicle home.

INDIVIDUAL MEMBERSHIPS

HomeSafe provides you with (Number of Elected Trips – Individual per programme) trips annually. Included in this is a 50km round-trip distance per incident (this is calculated from a depot to the collection address and to the drop-off address). In the event that any additional kilometres are travelled, a fee of R12.71 per km will be charged to your account.

Should you require additional trips with HomeSafe, the cost of the trips will be for your

own account and charged to your credit card, but at a discounted rate:

1st trip - R140.00 per 30km (the cost of extra kilometres will apply)

2nd trip and more - R240.00 per 30km (the cost of extra kilometres will apply)

EVENT SUPPORT

It is irresponsible for any company to have an event or function where there is alcohol available, without giving guests a form of transport so they can get home safely.

HomeSafe provides driving teams who are on standby at the venue, to drive guests home in their own vehicles if they have consumed alcohol. No early booking, no waiting time, and no risk of a drunk driving accident.

Guests will leave feeling that the company cares about their safety.

CORPORATE PACKAGES

Companies can make use of corporate packages, where they have senior staff that would entertain or be entertained by suppliers. Up to 15 staff members who qualify may use the service. Kilometres are “pooled” and staff that use the service will be taken home.

If there is a staff member who doesn’t qualify, they can

use the HomeSafe service at no extra charge, however the kilometres used will be deducted from the “pool”.

ADDITIONAL PASSENGERS/DROP-OFFS

HomeSafe can only be used by you, and the service is restricted to your listed vehicle. Up to 3 extra passengers can accompany you at no additional cost, provided that the whole journey does not exceed 50km or 60 minutes and that all passengers are dropped off at the same destination.

HOW DOES IT WORK?

Make use of this service when you need to be driven home in your own vehicle. To make use of HomeSafe, you can either pre-book the service or call for a last-minute booking.

Pre-booking: This is highly recommended (particularly on public holidays and busy times of the year) as it ensures that you will be taken home at a prearranged time, with no waiting period.

Last-minute booking: You can request the service up to an hour before they want to be collected, however it is subject to availability, traffic and the number of other call out requests.

To make a booking, phone the call centre at least 2 hours before the service is required. You will receive an SMS to confirm the venue/time/drop-off address/driver name and details.

Once the driver has arrived, you will receive an SMS from the call centre and a call from the driver, confirming that he/she is waiting outside the venue or at your car.

It is recommended that you check the driver’s ID to confirm his/her name before handing over keys. The driver will take you home in your vehicle, and the back-up driver will follow in a second vehicle.

While every effort is made to be on time, in the event of a delay, you will be notified via SMS.

CANCELLATION

If you fail to meet the driver at the arranged time, you will be notified that the driver will be leaving, and the forfeit for a free trip will apply.

Cancellation Fees (applicable in excess of member’s free trips):

Cancellation two hours before booked collection time – no cost

Cancellation one hour before booked collection time – R160.00

Cancellation within the hour of booked collection time – R320.00

HOURS OF OPERATION

HomeSafe can be organised on the day, no later than 02h00 when the call centre closes.

A driver that is required after this time, needs to have been pre-booked.

Mondays to Thursdays: 16h00 - 02h00

Fridays: 15h00 - 02h00

Public holidays & Sat/Sun: 15h00 - 02h00

A cell phone can be turned into the ultimate emergency assistance tool in any situation.

Panic SOS will assist you 24/7 no matter where you are. In any form of emergency where you are unable to contact the call

centre telephonically, by pressing the Panic SOS button on your cell phone, the emergency alarm centre will contact you to assess your emergency needs.

By signing up for this service, you will receive a welcome SMS, which will highlight the benefits and inform you to save the number as a speed dial. In the event of an emergency , you simply press the Panic SOS button on your cell phone. At the time of receiving this alert in the alarm centre, all your location details would have been populated into the case management system, which will better assist the agents to send the necessary help to you.

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PANIC SOS

The call centre will phone you within 90 seconds of the system receiving the panic notification and will respond to any emergency situation by deploying the appropriate service providers, which may include police, the appropriate ambulance service, roadside assistance or, where you have specified that you have private services (such as a private security company), these private service providers will also be deployed.

The call centre acts as a crisis manager and will provide

total care for you whatever your situation.

With your permission, the call centre will contact a family member, colleague or friend to assist in the process where this is considered useful. If there is no answer on the phone that generated the panic, the call centre phones you back 3 times at 60-second intervals.

In the event that in the fourth call there is no response, the call centre will leave a voice message and send a Notification of Call SMS to your phone, which includes an alternative number that you can use to phone the call centre. The call centre will also invite you to press the Panic SOS button again (which starts the entire process off again).

In the meantime, the call centre will then contact next of kin or a contact person, if provided by member, to establish whether they know where you are or were heading. With the help of these contacts, the call centre will continue to assist you until the situation has been resolved and the case closed.

* Please note this service does not yet apply to Cell C users

In the event that you use the Panic SOS button and make it clear in the conversation with the call centre that you need assistance, not for yourself but either for a friend, family member or a member of the public who is with you (but is not entitled to services), the call centre will undertake to arrange

for appropriate emergency services to be deployed – but in the event that any of these require payment, they will be for your account.

Your home is your haven and you will do anything to protect it and keep it in tiptop shape. Now you have access to a host of services that can help you do just that. When things go wrong, we get it it sorted. Assistance is just a call away.

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Emergency & Home Assist provides 24/7 assistance to you when you are involved in a home emergency, any sudden,

unexpected or unforeseen event at your home, requiring the immediate and urgent services of a domestic tradesman to limit, minimise or prevent further damage.

This benefit is restricted to home emergencies and only applies to your primary place of permanent residence used for domestic purposes, within the Republic of South Africa.

EMERGENCY SERVICES NOTIFICATION AND CALL-OUT

At your request the call centre will relay a notification of emergencies to the police, traffic, fire brigade, ambulance, security any other emergency service provider.

SERVICES RENDERED

Emergency Home Assistance provides the following services to you:

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Home Assist

Plumbers

If you have requested assistance, a service will be provided to you if the emergency is any of the following: visible burst water connections and pipes, blocked drains, toilets, baths and sinks, or a geyser overflow and valves (Latco and pressure release) causing loss of hot water and pressure-release problems.

Exclusions

Please note we don’t cover repairs to jacuzzis, swimming pools, boreholes, borehole pumps or repairs not complying with regulated specifications (such as SABS and others). Our services do not extend to leaking taps, replacement of a burst geysers, septic tanks and water supply interruptions to permanent residence.

Glaziers

Glazier assistance is a 24-hour help line, which will

dispatch a glass replacement specialist to ensure that the damaged windscreens, side glass or building glass can be professionally replaced. Please note that no materials (like the actual glass) are covered, as this is for your own account.

Electricians

Assistance will be provided to you in circumstances where the emergency is any of the following: distribution boards, circuits, main cables, earth-leakage or geyser connections and elements causing 100% power failure. Also, if your plug points, light fittings, switches or connections to electrical motors (e.g. electric gate motor) cause a 100% power failure, we will send out the right professionals to take care of the situation.

Lightning strikes on wiring and multiple burnt connections on wiring or plug points, which cause a 100% power failure, will be covered. Geyser connections and elements causing 100% power failure and connections to all electrical motors (e.g. electric gate motor) causing 100% (one hundred percent) power failure” will be covered.

Exclusions

Please note we don’t cover repairs to electric gates and doors, jacuzzis, swimming pools, boreholes, borehole pumps, air conditioners, commercial refrigeration or repairs not complying with regulated specifications (such as SABS and others). Our services do not extend to electrical motors (e.g. electric gate motor) and main electrical supply interruptions to permanent residence.

Locksmiths

If keys are broken off or lost for a main entrance of your house, we will send a locksmith to assist you. Also, if someone is locked inside any room within your house, you don’t need to panic, as we will dispatch assistance immediately.

EXCLUSIONS

In the event of a burglary incidents, you will be assisted, but it will be for your own account. We do not cover garages, padlocks, replacing

of damaged locks or provide assistance at business premises.

ADDITIONAL BENEFITS ALSO INCLUDED

We will also provide you with professional service if you need tree felling, bee keepers or pest controllers for wood borer beetles, thatch lice, cockroaches, fleas, fish moths, ants, ticks and rodents.

These will be paid for up to the per-incident limits only and the service will only be provided within daylight hours. Should you need assistance with appliances, you will be assisted but the cost will be for your own account.

Should a break in occur, security assistance and guarding services would be

provided at your request for your own account.

Overall limit of (number) incidents or (Rand Value) per you per annum applies.

Please note that the call-out fee and first hour of labour will be covered under Home Assist, subject to the limits as per individual scheme, however the cost of parts and additional labour will for your own account.

Overall limit of (number) incidents or (Rand Value) per you per annum applies.

Please note that the call-out fee and first hour of labour will be covered under Home Assist, subject to the limits as per individual scheme, however the cost of parts and additional labour will for your own account.

This service is available 24-hours a day to dispatch professional, approved suppliers immediately in response to any household emergency.

The reliability and integrity of these suppliers, which include glaziers, locksmiths, plumbers, electricians and builders, have

been established through stringent service level agreements.

You have 24-hour telephonic access to submit requests and you will be supplied with 3 quotes specially sourced, negotiated and verified. Details are given back to you in the form of an email, fax or SMS within 30 minutes for emergencies and 24 hours for general enquiries. You will receive a follow-up call within 7 – 10 days to confirm satisfaction.

*Please note all costs will be for your account.

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Emergency

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Warranty PlusThis service is available 24-hours a day to dispatch professional, approved suppliers immediately in response to any household emergency.

When they break, it is often a huge unexpected expense, which you hadn’t bargained for. In return for a small

monthly premium, you have cover for mechanical and electrical failure for all major appliances and electronics in your household. Failures covered do not include standard insurance losses such as accidental damage, theft, fire, etc. Only items used for normal domestic purposes are covered.

This cover is usually excluded from standard homeowners’ policies and is a valuable addition to any insurance portfolio for peace of mind. We will cover refrigerators, freezers, washing machines, dishwashers, tumble dryers, stoves, microwaves, TVs

(LCD/LED/ 3D/Smart and Plasma only), audio equipment, VCRs & DVD players, and decoders.

Overall limit of R5 000 per incident – unlimited incidents per annum.

Can’t live without your washing machine? We know. We also know that a broken appliance can cost a lot to

replace. In return for a small monthly premium, you will be covered for mechanical and electrical failure for ONE appliance or electronic appliance in your household. Failures covered do not include standard insurance losses such as accidental damage, theft, fire, etc. Only items used for normal domestic purposes are covered.

This cover is usually excluded from standard homeowners’ policies and is a valuable addition to any insurance portfolio for peace of mind. We will cover refrigerators, freezers, washing machines, dishwashers, tumble dryers, stoves, microwaves, TVs (LCD/LED/ 3D/Smart and Plasma only), audio equipment, VCRs & DVD players, and decoders.

Overall limit of R5 000 per appliance per annum.

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Panic SOS will assist you 24/7 no matter where you are. In any form of emergency where you are unable to contact the

call centre telephonically, by pressing the Panic SOS button on your cell phone, the emergency alarm centre will contact you to assess your emergency needs.


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PANIC SOS


The call centre acts as a crisis

manager and will provide total care for you whatever your situation.


In the event that in the fourth call there is no response, the call centre will leave a voice message and send a Notification of Call SMS to your phone, which includes an alternative number that you can use to phone the call centre. The call centre will also invite you to press the Panic SOS button again (which starts the entire process off again).



In the event that you use the Panic SOS button and make it clear in the conversation with the call centre that you need assistance, not for yourself but either for a friend, family member or a member of the public who is with you (but is not entitled to services), the call centre will undertake to arrange

for appropriate emergency services to be deployed – but in the event that any of these require payment, they will be for your account.

Running a business is tough enough. You don’t need to have the added stress of repairs and emergencies. With My Office you can have peace of mind that we will deal with any emergencies, repairs and inconveniences related to your office through our network of professional service providers. Assistance is simply a call away. Let us take care of the little things, while you take care of business.

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Office Assistance is designed to assist a company with repairs and inconveniences related to their offices.

A well-managed panel of contracted service providers, including plumbers, electricians, locksmiths and glass

replacement specialists, are available to assist you with office emergencies and repairs.

We will cover the call-out fee and first hour of labour up to a value of (Rand Value) per incident, depending on the service required. All electrical components, locks, keys, electrical fittings, parts, plumbing supplies and additional labour charges for the repair will be for your account.

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Office Assistance

PLUMBING FAILURES

Should you require the services of a plumber for burst water pipes and connections, faulty taps, mixer units and toilet cisterns, valves, elements,

thermostats and vacuum breakers, we will provide you with a professional service for the company’s account.

In the event where you need blocked drains to be opened, we will cover the call-out fee and the first hour of labour.

ELECTRICAL FAILURES

We will arrange a professional service to take care of faulty distribution boards, circuits, plug points, switches and earth leakage relays. The costs will be for the company’s account. For faulty gate motors, swimming pool pump motors and any other motors, we will cover the call-out fee and first hour of labour.

PLATE GLASS BREAKAGE

We will dispatch a glass replacement specialist to ensure that the damaged fixed

glass can be professionally replaced. We will cover the call-out fee and first hour of labour.

LOCKSMITH REQUIREMENTS

If keys are locked inside the office, we will provide you with the services of a locksmith to open the locks. We will cover the call-out fee and the first hour of labour. If door locks need to be replaced where keys were lost or stolen, this will be for the company’s account.

Overall limit of (Rand Value) per company per annum applies. Please note this cost includes a call-out fee and first hour labour and excludes costs related to parts, which will be for the company’s account.


Panic SOS will assist you 24/7 no matter where you are. In any form of emergency where you are unable to contact the call

centre telephonically, by pressing the Panic SOS button on your cell phone, the emergency alarm centre will contact you to assess your emergency needs.


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PANIC Sos


The call centre acts as a crisis manager and will provide total care for you whatever your situation.


In the event that in the fourth call there is no response, the call centre will leave a voice message and send a Notification of Call SMS to your phone, which includes an alternative number that you can use to phone the call centre. The call centre will also invite you to press the Panic SOS button again (which starts the entire

process off again).



In the event that you use the Panic SOS button and make it clear in the conversation with the call centre that you need assistance, not for yourself but either for a friend, family member or a member of the public who is with you (but is not entitled to services), the call centre

will undertake to arrange for appropriate emergency services to be deployed – but in the event that any of these require payment, they will be for your account.

When it comes to your health, you need a support system. Wouldn’t it be great to have access to a whole team of medical professionals who can assist you? With My Health you have 24/7 access to helplines and a host of support services to ensure you get the right assistance when you need it most.

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You will have access to a team of dedicated medical staff who will assist with advice, information and the arrangement

of medical transportation for any medical-related emergency, locally or internationally.

MEDICAL ADVICE

The call centre will guide you through a medical crisis situation, as well as provide emergency advice and referrals to crisis lines, doctors and clinics or hospitals in the area. (Advice lines can and have been customised to suit your demographic.)

Advice includes providing information on prescription medication, insomnia, allergies, headaches, treatment of abrasions, fevers, blurred vision, supplements, cramps and pains plus so much more.

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Assist Access

You will also be referred to the closest medical facilities, closest medical transport, as well as health specialists and GPs in your area.

MEDICAL REFERRALS

In addition to the general medical advice service, one call to the same number will trigger the medical operators who will guide you through a medical crisis situation, provide you with emergency advice and organise for you to receive the support you need. This includes referrals to crisis lines for child and domestic abuse, rape, bereavement, suicide hotline and poison hotline.

MEDICAL TRANSPORTATION

In the event of your involvement in a medical emergency, emergency medical transportation will be provided for by road or by air ambulance, under appropriate medical supervision.

Appropriate life-saving support will be provided to you, and where relevant, you will be stabilised before transfer is provided to the

closest appropriate medical facility (for your own account or medical aid).

Medical considerations, the degree of urgency, your state and fitness to travel and other considerations, including, but not limited to, airport availability, weather conditions and distance to be covered as assessed by the contact centre doctor and support staff, will determine whether transport will be provided by medically equipped helicopter, regular scheduled flight, rail or road.

All fees here are billed via an alternate re-imbursement model. We reserve the right to bill the patient at the tariff, if no form of cover for transportation is evident.

Med Data stores your medical information in a virtual, high-security encrypted medical database.

In the unfortunate event of you being in hospitalised or rushed to an emergency room, paramedics and medical personnel will be

able to make crucial life-saving decisions.

The information available will include your medical history and records, allergies, special precautions, previous operations, chronic conditions from which you suffer e.g. diabetics, asthma and any chronic medication you are taking.

In an emergency situation these personal details can be accessed telephonically via the call centre. Any highlighted conditions shall be alerted, so that when the paramedic renders treatment, they will have the pertinent information on hand and be able to take special precautions. The Medical Database is linked to a Panic SOS Button. Should the Panic SOS Button be

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triggered, your relevant medical information will be available via the agent, to advise emergency response in advance. The information is protected under a strict security system and personal details are only available on a need-to-know basis for emergency personnel to respond accordingly.

FIVE KEY BENEFITS:

• Medical Evacuation (cover the costs of ambulance and air evacuations)• Accidental Medical Expense Cover• Life Support Equipment (cover in hospital)• Hospitalisation benefit• Relocation cost cover (repatriation)

Remaining benefits applicable on the cover:

• Accidental Death Cover• Accidental Disability Cover• Additional accidental Death cover (final expense cover)• Childcare• Claims Preparation cost cover (legal assistance)• Death and disability cover if the event is a result of a crime• Death benefit becomes payable in the event of disappearance• In the event of disfigurement, disability benefit becomes payable

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& Hospitalisation

• Family medical expenses if travel with the insured • Mobility cost cover• Rehabilitation cost cover • Seat belt benefit – 10% (ten percent) of death and disability cover• Terrorism covered under this policy• Trauma Counselling

*Please note the Rand values listed above are variable and can change according to your selection.

TERRITORIAL LIMITSCoverage applies anywhere in the world unless otherwise restricted by an endorsement and/or memorandum to this policy.

By using Medical Network you have acess to a national network of doctors, optometrists and dentists at a discounted rate.

If you want to use your own doctor, the call centre will contact the doctor and ask the doctor to join the network and you can use your own doctor and receive the discount.

DOCTORS

You will receive a 20% discount on consultation fees. If the doctor does package deals (consultation and medicine), the medicine part will be excluded (medicine is regulated and cannot be discounted) and the consultation will be discounted. Special deals will be structured in the rural areas, for example in the Cape Flats you will only pay R100.00 for a consultation and in Qwaqwa only R90.00 for a consultation.

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OPTOMETRISTS

You will receive 10% discount on consultation fee, lenses and frames. The optometry network will offer you 3 package deals as promotions during the year.

Offering 1: Single vision – R599.00, Bifocal – R799.00, Multifocal – R999.00

Offering 2: Single vision – R899.00, Bifocal – R1 199.00, Multifocal - R1 599.00

Offering 3: Single vision – R1 299.00, Bifocal - R1 799.00 Multifocal – R2 400.00

DENTISTS

You will receive a discount from 10% up to 40%. Special deals are structured in rural areas.

The HIV-protection treatment service gives you 24-hour access to trauma counsellors, providing telephonic trauma counselling as well as counselling for post-traumatic stress disorder.

You are eligible for three consultations (per incident) with a specialist, which can be a general practitioner, trauma-

trained registered nurse or trauma counsellor. You can also get three HIV-blood tests (per incident): one immediately after the incident and the second and third at six weeks and three months respectively. (Should you be HIV-positive at the time of the initial blood test, further testing is not covered).

Provided that exposure has been established, and strictly on the treating doctor’s orders, if you are HIV-negative (following a rapid test) he/she will also be provided access to a 30-day starter pack of antiretroviral medication, a 7-seven-day course

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of STI medication, a ‘morning-after pill’ to prevent pregnancy in the case of rape and registration for an HIV-management programme. You also have 24-hours-a-day, 365-days-a-year telephonic access to an HIV-counselling centre for information, advice and support.

HIV & TRAUMACounselling

PROCEDURE

The call centre is a 24/7 facilitation centre that has the infrastructure to provide you with access to immediate assistance. The call-centre nurses take control of situations

and manage the process of communication with individuals and service providers.

In the event of HIV-infection, you must call the helpline and give details of your circumstances, any immediate dangers and your condition. The nurses will arrange for the necessary assistance, be it the police or the nearest local emergency assistance services etc. The nurses will monitor your medical condition and should the situation develop into a medical emergency, the nurses will arrange for emergency medical evacuation, either by road or air ambulance. They will arrange for you to be transported to a hospital with emergency facilities closest to the scene of the

incident and monitor your transportation and condition.

CLAIMS PROCEDURE AND REQUIREMENTS

You will ideally be referred to a public trauma centre or medical facility, but can also be referred to a private counsellor for counselling. You contact the call centre to report the incident telephonically, following the initial telephone counselling by the resource nurse and any referral – if necessary. Claim forms will be faxed or mailed to you to complete. You pay for treatment and claim back expenses.

You submit the following documentation:

• Claim form and police case number (for assault)

• Medical reports in the event of injury

• Certified copy of your identity document

• Your banking details

The above documents will be reviewed to make a decision on the validity of the claim. If the claim is valid, you will be reimbursed. Claims must be submitted within 30 days (thirty days).

EXCLUSIONS

Compensation will not be payable as a result of your participation in any riot, civil commotion, labour disturbance, strike, lockout, public disorder or any act of activity which bring about wilful misconduct.

Should an HIV-accidental exposure claim not be reported within 48 hours (up to a maximum of 72 hours), the claim for the HIV-protection medication cannot be accepted, although you can still make use of the telephonic advice and trauma counselling.

This exclusion pertains to the fact that the antiretroviral medication or starter pack will no longer be effective 72 hours after exposure.

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CoverWAITING FOR COPY

If you have lost a loved one, the bereaved family and next of kin will receive assistance with the funeral and cremation arrangements.

This service includes referral to a psychologist or psychiatrist, as well as special counselling, if required, relating to the loss

of a child. We will provide telephonic counselling and referrals for face-to-face counselling sessions if required, giving you the support you need.

We will arrange and facilitate both transport and overnight accommodation for a next of kin at no cost, in order to identify the body. Should you require repatriation of the deceased from anywhere in South Africa, Namibia, Zimbabwe, Botswana, Swaziland, Lesotho and Mozambique (south of the 22° parallel) to a funeral home, we will handle the process with discretion and even provide a night’s accommodation, if required, for a single relative accompanying the deceased to the place of burial.

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Support

A fleet of Mercedes Benz Sprinters are completely refrigerated and equipped to provide dignified transportation of the deceased. Each vehicle has a passenger cabin for accompanying family members and is fitted with satellite tracking so that we can monitor the vehicle throughout the trip.

We will take care of procedures prior to, during and after the funeral. If you need assistance with choice of coffin and delivery thereof to the undertakers, or booking of the grave or crematorium with the relevant authorities, or arranging of a hearse, flowers, catering, marquee and other equipment as needed, you will be provided with the necessary support and

service. We will even arrange discount on tombstones where possible.

You will have a team of experts to advise you on how to apply for a death certificate, or on necessary documentation if the deceased is to be buried outside the borders of South Africa, or to help you interpret any legal documentation, such as the funeral policy and the procedures to be followed.

Provide proactive follow-ups to make sure potholes are repaired to prevent future incidents. 100% of all payouts from the road authorities will be paid with no additional costs to you.

Assistance will be provided for the necessary formalities involved in transporting mortal remains to a location in your hometown. Included in this is help to obtain the death certificate, get access to a pathologist and to prepare documentation to move the

remains across borders.

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Repatriation

Sometimes things get complicated. While you might know your way around finances or cooking, you might not have all the answers when it comes to something outside of your field of expertise. My Expert gives you access to a professional advice and expertise in every aspect of your life as the need arises. Help is a call away.

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MELAWYER

On CallYOUR PERSONAL LAWYER ON CALL

Whenever you need legal advice or professional guidance in your daily life, you can simply pick-up the phone and get

immediate assistance from a fully qualified and experienced attorney. In essence, this allows you to have your own personal lawyer on call and available at any time to provide ad hoc advice on legal issues such as divorce, maintenance, custody, criminal matters, claims for payment, breach of contract, property disputes and a wide range of further legal issues.

LITIGATION AND DEBT RECOVERIES

Sooner or later, everyone has to litigate in order to protect their rights. This component of Law on Call provides litigation support that includes telephonic legal advice to inform you of the legal remedies available to you and will also send a letter of demand on your behalf to anyone against whom you have a claim. This letter is sent on a law firm’s letterhead and canvasses the factual

details relevant to the claim. If the letter of demand doesn’t resolve the matter, a Summons and Particulars of Claim is completed in order to allow you to institute litigation proceedings in the

correct court. You will also be referred to an approved panel of attorneys who can run the litigation on your behalf if you choose to do so.

This service is available for claims such as: repayment of a loan, payment for goods sold or services rendered, delivery of goods purchased but not delivered, losses suffered from damage to your vehicle in an accident, damages suffered as a result of defective building work as well as the return of an asset owned by the business and in someone else’s possession.

This service will also act on your behalf to ensure payment of arrear rental and ejectment of your tenant for failure to pay rental.

LEGAL CONTRACTS

Legal contracts offer

you essential protection in everyday life. Our service provides legal contracts that are uniquely tailored to your circumstances and are backed by a team of experienced attorneys and advocates.

Your contracts will be fully completed and ready for signature on delivery; will be delivered with advice on how to sign and use the document concerned and will be delivered within 24 hours of a contract request being made.

The following legal contracts and documents are included:

• Last will and testament

• Domestic employment agreement

• Antenuptial contract

• B&B indemnity

• Residential lease

• Commercial lease

• Loan agreement • Sale of property

• Independent contractor agreement

• Deed of suretyship

• Acknowledgement of

• Trust deed

• General power of attorney

• Sale of motor vehicle

Written Legal Advice Packages

The following advice packages are included in the legal support service:

Debt Relief - I can’t pay my debts. What can I do?

This advice package collects the information necessary to give you appropriate and meaningful advice aimed at relieving your debt related stress. It includes a step-by-step guide to the available processes, the consequences of applying for debt relief and details of your nearest debt counsellor. If needed, we will complete an application for debt relief on your behalf, ready for submission to a debt counsellor.

Small Claims Court: How to claim money

The Small Claims Court kit allows you to deal quickly and cheaply with civil claims of less than R12 000.

Based on your information, a detailed letter of demand, summons and particulars of claim are drafted, which can then be used immediately to institute the claim.

The litigation documents are customised to the unique circumstances of your case and we will also find the nearest Small Claims Court to you and guide you step-by-step through the process so that you will have no difficulty in enforcing your claims.

Getting an uncontested divorce

We will provide you with all of the information necessary to obtain an uncontested divorce order and also provide you with a divorce summons – completed to your exact requirements and taking

into account your specific circumstances.

How to claim maintenance

If you need comprehensive advice on how to go about claiming maintenance for yourself or for your children, we can assist you by completing an application for maintenance on your behalf, taking your unique circumstances and requirements into account. Maintenance Court locations and procedures will also be explained to you.

Stopping domestic violence

Should you need to apply for a domestic violence protection order, we will provide you with all the necessary information and documents. The documents will be completed with reference to your unique circumstances and delivered ready for signature.

The documents are accompanied by a step-by-step guide to the process to be followed in obtaining a protection.

Marriage options: Do I need an ANC?

Getting married? We will provide you with key information about different matrimonial property regimes and what exactly it means to be “married in community of property” or “married out of community of property” and what an “antenuptial contract”; and “the accrual system” means.

We will explain the effects of an antenuptial contract (ANC) and why it is generally essential to sign an ANC before getting married.

Report a deceased estate

The process of reporting the death and registering the deceased’s estate requires the completion of a range of documents and careful adherence to the applicable procedures.

Let us guide you through the process to be followed in reporting a death and in ensuring the seamless registration of a deceased estate.

Registering your child’s birth

This online interview and advice session gives you a detailed account of the procedures you need to follow to register your child’s birth. We will also give you information on what to do if you have missed the 30-day deadline or if you would like to register the child with a surname different to that of the child’s father or mother.

Emergency Legal and Bail Assistance

In the event that you are arrested, or require emergency legal advice, you will have 24 hour telephonic access to our specialist legal call centre. In the event of an arrest, a litigation attorney will be dispatched immediately to the police station or

court concerned, so that bail arrangements can be made without delay. The specialist attorney will charge you a pre-negotiated, fixed and discounted rate of R2 000 for all of the necessary consultations, prosecutor and/or police negotiations and a bail hearing.

Identity Theft & Fraud Prevention Services

If you are the victim of fraud and/or identity theft you will receive immediate call centre support from our attorneys and free assistance via a referral network that facilitates bank account and card freezes and database services offered by the SA Fraud Prevention Services.

With the police now able to arrest anyone with outstanding traffic fines, the number of people in South Africa who

can be arrested and be granted bail for relatively minor traffic offences is increasing. Bail is a legal right.

With Bail Protect, an innovative service for you, we provide you with assistance in posting bail following your arrest for a minor crime. This service assists in exercising your legal right, however, you still face the full extent of the law for whatever it is alleged that you have done.

Bail Protect will post bail for you providing that it is not for a violent crime (e.g. assault involving grievous bodily harm, murder, rape, etc.), a politically-motivated crime (e.g. treason, sabotage, subversion, etc.), and a sexual crime (e.g. child pornography, child abuse, etc.), irrespective of the amount of bail.

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BAIL Protect

If bail is granted, you will be asked to accept the terms and conditions (delivery of the receipt and bail and legal costs will be owed to the service provider if you don’t appear at court at the allotted time and date).

The bail will only be paid directly to the court’s government body. The receipt for the bail payment must be given to the service administrator, or its appointed agents, and posted by registered mail within 24 hours of payment of bail, failing which a penalty of R500.00 will apply.

If you don’t appear at court on the appointed date, or the service providers cannot recover the bail loan for whatever reason, you will be liable to pay the service provider the amount of the bail plus any legal costs incurred.

Maximum amount of bail per incident is R3 000 (three thousand Rand).

Dial-A-Teacher provides a telephonic educational service to scholars, through a dedicated team of experienced teachers.

Approved by the Department of Education, a panel of dedicated teachers is ready to take calls related to

homework problems on any subject from Grades 1 - 12 and in any of the major languages. They will also assist your children with any education-related queries. The assistance can be classified into the following broad categories:

TELEPHONIC TUTORING

A learner doing homework may reach a point where he or she is “stuck” and unable to move on from that particular step in a problem or task. A quick phone call can assist him or her past that point. This process is exceptionally effective. Since a

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learner has to formulate a question to ask the teacher on the other end of the telephone, the source of the problem is well defined and, unknowingly, the first step towards the solution is already taken.

DIAL- A-Teacher

SOURCING INFORMATION

The panel of teachers is also willing to be a channel, providing raw information for projects. The information is sent by fax or email, is limited to what can be found on

the internet and will not be processed or translated. The aim of a research project is to further skills, related to the processing of information, and it is vital that learners actively engage in this part of the work.

STUDY GUIDELINES

Assistance is provided to learners on effective study methods for examinations and tests, but also on approaching speechesor projects and educational assignments.

Service is available Monday to Thursday, between 18h00 and 21h00 (excluding school and public holidays).

The objective of the Career Guru is to assist pupils in the exploration of the “World of Work and Study”. The purpose of the service is not to replace psychometric tests, which are useful if the pupil wants to know more about him/herself in terms of abilities and

interests. Career Guru features Personal Career Assessments, Career Exploration Exercises and the Job Fit Questionnaires, which will help students in making decisions about their future careers.

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her Curriculum Vitae, give information on the job market trends and growth trends expected in the various categories of occupations.

Students and scholars who are uncertain about the career they should pursue could contact the Career Guru to receive a Career Exploration Exercise by fax, email or mail. On completion, the assessment must be sent back to the Career Guru, who will then mark the assessment and call you with the result and discuss the career and study options.

The Career Guru will fax, email or mail the outcome of the assessment to the student. The results will be displayed in report and graph format and this will enable the student to explore the careers related to the specific area of work.

In addition all the institutions where the caller can study the recommended options, will be provided.

OCCUPATIONS

The Career Guru will assist you to explore various careers by accessing the occupations database, which contains an A to Z listing of all careers.

STUDY INFORMATION

The information on all educational institutions is provided, plus available courses, according to institutions or fields of study.

SERVICES

Students are able to call and talk to Career Guru professionals about any questions they may have relating to career planning, job interviews, HIV in the workplace, and issues that address the broader needs of the pupil. Career Guru will assist the pupil with compilation of his/

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IT Geek

Need your own IT Guy?

IT Geek is available 24 / 7 / 365 and provides 24-hour telephonic PC support, advice and procurement. This service is manned

by a panel of qualified computer technicians and will help you with hardware and software problems, hardware installation, connecting and surfing the web, email queries, assistance with computer accessories, advice on purchasing or upgrading computer equipment, anti-virus software and much more.

If you are at a bit of a loss when it comes to finances, don’t stress. It can be quite daunting to understand the finer points of tax returns, buying a house or simply budgeting effectively.

Finance Expert offers you access to financial tools, financial professionals and financial service providers. The service

provides free telephonic coaching and advice on all financial matters, including financial products, all tax-related issues, budgeting and large transactions (house or car purchase), indebtedness and debt review, with assistance as required. If you need assistance with your personal tax, you have access to telephonic assistance and guidance with the completion of your personal tax return. We also help with referrals to an appropriate tax specialist, should you need one.

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Expert

The telephonic and fact-to-face debt counselling is fully compliant with the National Credit Act. The service includes full case management to ensure the problem is resolved. Provision of individual credit rating with optional enrolment in a credit rating improvement programme is also available to you.

The service is available during office hours from 08h00 – 16h00 and does not provide for external cost in respect of services not related to the telephonic assistance.

Claims Care specialise in providing efficient claims processes, can reunite you with monies you are owed from financial institutions and publicly traded companies. This can include shares, pensions, retirement annuities, dormant bank accounts,

lapsed insurance policies and employee benefit schemes.

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Care

When things go wrong, you want the assurance that you can get your life back on track as quickly as possible.

Having the right insurance to make that possible is essential. With the Insurance Boffin you have access to a full range

of short-term and long-term insurance products. Short-term products include insurance on vehicles, house and household content, motorcycle, cell phone and even pets. Long-term or life insurance products include retirement annuities, death and disability cover, children’s education policies and more. You will be supplied with the best possible quotations, after a comprehensive search of the market through a wide variety of providers.

If you are wondering what insurance products you may need for long-term future savings, or what cover would be best for you or your family, necessary advice will be provided.

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Boffin

If you need general advice or already have insurance and simply want to see if Insurance Boffin could save you money each month, just phone the call centre. All agents are authorised financial service providers.

Available 08h00 to 17h00, Monday to Friday (excluding public holidays).

When things go wrong and you need a support system, we’ve got your back. Rest assured that you have the best team on your side to help you with professional service and expert advice and to ensure your needs are met as efficiently and painlessly as possible.

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MEDOCUMENT

AssistLost your purse? Document Assist replace specialises in replacing important documents, such as passport, IDs, credit and bankcards, and birth and death certificates.

Dealing with government departments and parastatals, such as the Department of Home Affairs, can be a complex and

difficult process, therefore extensive legal and administrative expertise are used to simplify the entire process and really take the pain away.

A team of experts with an average of 15 years administrative and legal experience will handle your legal documents and claims as efficiently as possible.

Your service includes electronic storage of important documents via Data Vault. Your documents can be viewed securely via password protection, but not via the web for security reasons.

Documents like IDs, passports, birth and death certificates, bank and creditcards will be replaced if the need arises. No more queuing at government offices - your replaced documents will be delivered to you via hand or courier. All administration required for Document Assist Expert arranges the presentation of back-up documents to official departments or banks.

Simply call Document Assist during office hours, from 08h00 to 17h00, and give the particulars of your case. You will be provided with a case number and referred to an assessing practitioner for assessments. Document Assist Expert will inform you on the required information and arrange all the necessary consultations and processing.

Claiming from workmen’s compensation can be a nightmare and, for many people, most claims get abandoned before settlement. A claims expert will manage your claim so you can avoid the queues.

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MEWORKMEN’S

Compensation

Avoid the queues and the nightmare. Finding your way through the maze or red tape with a UIF claim, when you are feeling your most vulnerable, is not a nice experience. We will manage your claim and support you through the process.

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UIF Assist

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MEMISSING

AlertThe PSARU™ initiative is a unique partnership between specialised security, investigation and law-enforcement agencies, broadcasters, media agencies, the cellular telephone industry and the community at large.

This life-saving network has been developed to activate an urgent early warning PSARUTM Alert in missing person cases

and to mobilise specialised PSARUTM search units immediately. This provides the critical missing link in the first 24/48-hour search for missing family members. It all starts with a simple phone call. t’s like pressing the alarm button that activates the PSARUTM search and rescue units.

The PSARU Specialised Investigation Unit consists of 14 highly qualified and skilled members with an impressive collective track record.

Once the call centre has been contacted and the call verified, an alert is broadcast to instantly galvanise the entire PSARUTM network and partner organisations to assist in the search for and the safe recovery of the missing person.

To save critical time, any parent, caregiver, guardian, or other person who looks after someone who could potentially go missing,

can register on the PSARUTM website and upload pictures and details of their children or dependents.

The media is notified immediately and bulk notifications are send out about the missing person. Our dedicated investigation team is dispatched immediately and feedback to the family is given on a continuous basis.

REWARD ME

Now you have access to a 24/7 service which will give you whatever you need, whenever you need.

Booking holidays, finding a plumber, picking up your dry cleaning or buying a new fridge – you get it all! We will ensure that you get the best products and service at the best possible prices. Visit our Reward Me benefit and see how

we Reward you, saving you time and money.

My Butler is like having your own assistant who is at your beck and call 24/7. Whether you need information on products, want to book a holiday, need tickets, want to find a fitness club, pick up your dry cleaning or go skydiving, your virtual assistant will ensure that you get the best products and service at the best possible prices. You ring, we bring!

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Need a plumber? Want to know the best entertainment venues in Johannesburg? We have the where, what and how.

You have access to a 24-hour telephonic service providing information on anything you need, saving you time and

stress.

Consultants will assist with a host of enquiries, such as booking repairs to your appliances and home, researching holiday and adventure destinations - and everything you need to know about getting there and what to do when you get there.

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and Find

Make use of our comprehensive telephone information and procurement service, which gives you the opportunity

to request the sourcing of any product or service, such as building materials, stationery and books, home appliances and maintenance, pool and garden services, spares, caterers, plumbers and electricians, second-hand furniture, skydiving and music lessons, and so much more.

The concierge service can assist you to source healthy and fresh food outlets or healthy ready-made meals, as well as shop on your behalf. We will source a specialist service provider in your particular area for you - a yoga studio in the Bellville, ballroom dancing in Centurion or a cycle club to start training for the 94.7. The service includes the negotiation of preferential rates for an individual or a group of individuals. Available 24-hours via phone, web or mobile, you can request anything, anytime. Custom developed CMS will capture, manage and report on the requests and trained consultants will negotiate

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MESave and

Procurement

special deals, request available stock and look for alternative products and services.

With 140 000 customer graded suppliers in our network, we will supply you with 2 to 3 quotes - specially sourced, negotiated and verified, to ensure you get the best possible deal every time.

Many basic tasks have to be completed during working hours, leading to vast amounts of out of office time.

The personal concierge service is available 08h00 to 17h00, Monday to Friday (excluding public holidays) and

the concierge desk will take care of virtually anything you request. If you need your bills to be paid, shoes repaired, documents delivered, parcels collected, traffic fines paid, vehicle license renewed, dry cleaning or medication collected, your of the rest.

Please note this service does not include transportation of passengers, dangerous or perishable goods, alcohol or food. The concierge will not handle cash withdrawals, bank deposits or payments with your credit card.

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the go

We will find your dream car at a competitive price, help you with your trade-in, financing and insurance, and deliver it to your door. We also offer financial products like warranties, credit life, credit shortfall and service plans. Our range of vehicle accessories includes smash-and-grab window protection, cell phone car kits, tracking devices, parking sensors, radios and CD players.You may be uncertain of what you can afford, or whether you should buy a new or used car, or a petrol or diesel model. Our experts can tell you what your existing vehicle is worth and provide you with approximate costs of what the services, tyres and insurance will cost on the new car you are considering. When looking for a second-hand vehicle, you will get advice on what to look out for, whether you purchase a vehicle from us or not.

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Let us find you your ideal new or used vehicle, negotiate on your behalf with upfront discounts, arrange test drives and obtain the best trade-ins, assist with vehicle finance and insurance on your behalf, and recommend fitment of safety and vehicle accessories.

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FIND a Car

Take your ride from good to great by adding the right accessories.

We’ll hook you up with the right navigation system, whether you are a driving, running, golfing, boating, hiking or flying

enthusiast.

Or save with us when installing a tracking device to match your individual safety needs. Get the best quality products, professional fitments, first class application and nationally backed warranties when fitting Smash & Grab window protection. We will even install Parrot Bluetooth Kits at the best-negotiated rates. And if it is an adventure rush you’re seeking, we source and negotiate on your behalf – from bikes and quad bikes, to boats, trailers and outdoor equipment.

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And Parts

NAVIGATION

There’s a Garmin out there for you. Whether you are into driving, running, golfing, boating, hiking or flying, we’ve got the product you need.

Our GPS services range from automotive in-car and motorcycle GPS satellite navigation, marine GPS fishfinders, chartplotters and instruments, aviation GPS systems and instruments as well as outdoor GPS handhelds for walking, mountaineering and geocaching. We even have GPS devices for golfers

and fitness products including GPS tracking and training watches. All these navigating systems link up to various devices and include mobile navigation apps for smartphones.

TRACKING DEVICES

My Vehicle’s relationship with leading vehicle-tracking companies in South Africa saves you between R20 and R100 per month. Packages are tailored to match your safety, security and personal vehicle tracking needs.

SMASH & GRAB

Vehicle safety and security has become an essential requirement in South Africa.

Through My Vehicle you get the best quality products, professional fitments, first class application and nationally backed warranties

from tried and tested suppliers. Keep your family and your possessions safe with our lifetime guaranteed Smash & Grab window protection and tinting.

Not only will it strengthen glass, protect your skin from UV rays and improve your safety, but it will also improve your vehicle’s resale vlaue.

BLUETOOTH

My Vehicle provides and installs Parrot Bluetooth Kits at the best-negotiated rates. This wireless technology makes in-car phone handling safer and more convenient.

Simply leave your phone in your pocket or bag, turn on the ignition key and you’re ready to make, accept or reject calls while driving. Parrot’s cutting-edge telephony functions include automatic phonebook synchronisation, multi-speaker voice recognition, speech synthesis of phonebook contacts, contact management and call records and OLED screen displays phonebook, caller ID, phone information and user settings.

LEISURE

When it comes to lifestyle products, My Vehicle is there to source and negotiate on your behalf – from bikes and quad bikes, to boats, trailers and outdoor equipment.

PARTS

Need tyres, shocks, seat covers, an exhaust or battery? We will source whatever you need and negotiate an exceptional price on your behalf. We will even get the best possible deal on wheel alignment, advanced driving courses and 4x4 courses.

Your vehicle is your pride and joy and you want to keep it in tiptop shape. We have the solutions to make it easy and convenient. We take care of dents

and scratches, arrange your services and make sure we are there when you need us most.

CAR CARE VOUCHER With Car Care Voucher a unique mobile service that specialises in bodyline maintenance on vehicles will come to you to take care of minor repairs such as trolley dents, scratches, stone chips, windscreen cracks, and tar stains.

WARRANTIES AND MAINTENANCE PLANS You enjoy total peace of mind knowing that you are appropriately covered for mechanical breakdown and can rely on financial assistance to absorb unforeseen vehicle costs when it matters most. Various options are available for all makes and models.

BOOKING SERVICES The comprehensive service includes booking a your vehicle in for a service at their requested dealership at a time that is convenient for you.

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My Vehicle

Whether it’s a new or used vehicle that you wish to finance, our accredited and qualified advisors will arrange finance via leading

financial institutions and make sure that you get the best possible interest rate.

It’s easier to decide which car to buy when you know upfront how much finance you qualify for – which is why the finance pre-approval service is ideal. It’s the equivalent of going shopping with a cheque. The bottom line is, whatever your preference, whatever the requirement, we are here to ensure maximum satisfaction.

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My Vehicle

No matter how careful you are, things happen. And when it does, we are here to make sure that you are covered. With us you

can be sure you have the right insurance in place should you be involved in an accident or should your vehicle be stolen.

INSURANCE

Whether you ride a motorcycle, a 4x4, work from home or use your car for business purposes, we have sourced the best niche products on the market from various leading insurers to ensure you get the right fit for you. Our unique system provides an accurate multi-quote service, which saves you time and money and creates real-time quotes – so no nasty surprises when you claim.

To ensure that all angles of a risk are taken into account (such as excess waiver, retail vehicle value protection and “green” replacement options) existing cover is complemented with the finest value-enhancing products.

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My Vehicle

TOP UP COVER AND CREDIT LIFE

Top Up Cover includes the difference between the insured amount of a your vehicle and its outstanding finance amount. Credit Life Cover is a decreasing sum assured product, which means that the payout amount decreases in direct correlation to the repayment you make on your loan. It covers you immediately and in the event of your death, it will pay out the outstanding capital on a short or long-term debt (such as a car or home) to your loan provider. It also provides occupation-based disablement cover as well as dread disease cover. If you get retrenched, Credit Life pays out up to R20 000 per month (for up to 6 months) to cover your long or short-term loan installments.

Make the most of your home. Building, moving, buying, securing, renovating or insuring – we are the experts when it comes to any house-related issue. Call us 24/7 for competitive quotes on furniture and appliances, technologies and electronics or any decorating advice. Whether you need help renovating to entertain outdoors, want secure your home, clean your carpets or get a garden service, we will find you the best service and negotiate a great price. If you’re looking for your dream home and want to apply for a bond – look no further. Our agents are standing by to make your dreams come true.

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Need a new fridge or flat screen TV? Your 24-hour telephonic assistance service will save you time and stress, and bring convenience to you.

Let us get you competitive quotes on any product and arrange delivery to your door. We will negotiate the best prices on everything you want, from lounge suites to microwaves, all you have to do is pick the products that suit your budget.

Let us help you make your house a home.

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& Furniture

You like to have the latest and greatest technologies, right?

Let us help you find the right electronics and technologies, from speakers and computers to entertainment systems. We are

connected and will source you the best products for you at the best-negotiated prices.

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& Electronics

When you’re decorating your house, you want a team that you can trust.

We’ll give you reasonable quotes on everything you want, from building supplies, paints, lighting products and tiles – the list is endless. All you have to do is pick the products that suit your budget. We will also put you in touch with the best, reliable service

providers, tried and tested by us.

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MEDecorating

my home

As South Africans we love spending time outdoors.

Whether you’re into gardening, swimming or simply entertaining outside, we will get you

competitive quotes on gardening services, pool care services and products, exterior paint, plants, grills and anything else you can think of.

One call will get you connected to a range of service providers and top-quality products to make the most of your outdoor living space.

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space

We understand that nothing is more important to you than keeping your family and your home safe and secure, which is

why we bring you a range of security options to suit your individual needs.

For competitive quotes on alarm systems, electric fencing, CCTV surveillance, security gates, burglar proofing and many more security products and services, give us a call. Through our network of top companies, we will bring you tailor-made solutions to suit your home.

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my home

Want to keep your home in excellent shape? It’s never been easier. We can assist with any service you require like

carpet cleaners, cleaning services and garden services. Need your ceilings painted? Want your carpets replaced? Give us a call for quick, efficient service at great prices.

EASY ADDRESS CHANGE

What’s more stressful than moving house? Making sure that your address details are changed with all the relevant service providers. You needn’t worry. You can make all the changes you need with one phone call. Our agents will submit the changes to the your service providers on your behalf - saving you time and frustration. Available 08h00 to 17h00, Monday to Friday (excluding public holidays).

MANAGED REMOVALS

It’s exciting to move into a new house or flat, but it’s not fun to pack up all your boxes. We’ll organise a mover, change all your

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keeping

address details and even find you fun things to do in your new neighbourhood. We make moving a stress-free experience. You will receive a set of competitive quotations from approved removal companies that are ranked by cost and service levels. All you have to do is pick a quote and let us do the heavy lifting for you.


Is your family growing and you need more space? Have you just got a great new job and can afford to move out of your parents’ home?

When you’re looking for a new house or flat, we know it can be scary but it should also be exciting. Whether you want to rent or buy, want a 1-bedroom flat or a 4-bedroom home with a pool, we have property experts that will help you every step of the way, until you have the keys in your hand.


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MEFind me

a home

Have you found the house of your dreams and now you want help to finance it?

Call us and see how we can arrange the best bond rates, negotiate cash back on your loan and supply you with

confidential advice.

If you currently don’t own a home but would like to know how much you qualify for, we can do a pre-approval and get you one step closer to owning your own home. When you are ready to purchase, we will submit your offer to purchase to all the major banks, and let you know which bank approved your application and at what rate. Thereafter we will facilitate the registration of the your bond with the deeds office. To get this essential home help, all you need is to call today.


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for a bond

There was a huge storm and now your house is flooded – how do you protect

yourself and your property?

Simply call our helpline and get insurance advice from our professional money experts. With our

national network of leading insurance companies, we can assist you with insuring your house and household contents at the best price. We’ll give you valuable advice and negotiate deals that you can easily afford.

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my home

Being healthy and fit is key to feeling great and living life to the full. Take control of your health and wellness and let us help you make the most of your life. We will make things easier by arranging everything you need from doctor’s and optometrist appointments, to gym memberships and spa treatments. We have an extensive network of wellness services to our disposal and we guarantee you will get the best value for money, from the best in the business.

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Want to get into a regular exercise regime? Want to train with others or enjoy some exciting fitness classes like spinning, zumba or step? Interested in toning up?

Joining a gym is the perfect way to combine exercise and social wellbeing. Give us a call and we’ll give you the low down on the

best gyms in your area, take care of the membership and negotiate discounts for you. Want to book a class? Give us a call and it is sorted. You can also make use of our vouchers – so make sure you don’t miss out!

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GET FIT

Regular eye examinations are essential for clear, comfortable vision.

Let us find an optometrist in your area, make your appointment at a time that is convenient for you and negotiate great discounts for you on eye tests and prescription lenses. Save time and money and call today. Seeing is believing!

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EYE CARE

What to eat and what not to eat? Navigating the world of nutrition has become quite a minefield.

Take the confusion out of your diet and let us put you in touch with qualified dieticians,

healthcare practioners and wellness experts that can guide you with their expertise. We also bring you leading diet plans, slimming treatments and a host of wellness treatments to transform your body.

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MEHEALTHY

ME

What better way to relax and take the edge off than with a luxurious spa treatment?

We bring you a range of fabulous treatments through our diverse wellness providers at discounted prices. All you need to do is

contact us two days in advance to book for two different treatments at the same wellbeing provider for the same day. You will pay for the first treatment and receive the cheaper treatment (up to a maximum value of R400) free of charge. *Please note that the wellbeing service is limited to 2 wellbeing bookings per member per month. The wellbeing service will be provided on a first come, first served basis.

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RELAX

Do you enjoy a game of squash? Looking for a racquet club or badminton club in your area? Is football or cricket more your thing?

We will hook you up with the best sporting clubs in your area, find sporting grounds for you and inform you of all the sporting activities and facilities that you could join.

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PLAY

Enjoy the fun side of life - at a discount. From outdoor adventures to indoor productions, tell us what you like to do to relax, and we’ll show you what exciting discounts we can negotiate just for you.

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Going to a restaurant is more fun when you can take a friend or partner, which is why we offer a tasty Eat Out experience.

Choose from over 450 popular restaurants around the country and when the bill comes, pay for one meal and get the second

main plate free up to R100. With Eat Out you get to taste more of the world – for less! * The Eat Out Benefit entitles you to a discount on the cheaper of the main meals, provided you are dining with at least one other person and you order no less than 2 main meals and 2 drinks.

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MEDISCOUNT

Dining

Eating out shouldn’t be a luxury.

Now you can dine at the best restaurants in the country for less. Simply look at the options available and click on the restaurant of your choice. Print the Feast voucher and redeem it at the restaurant.

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MEEAT OUT

Vouchers

Go on a hike or a sunset boat cruise, sign up for dance lessons or spend the day tasting wine. All you have to do is tell us what

activity you want to do and we’ll find a great deal just for you. You qualify for a host of discounts on a variety of activities through various service providers. You will pay for the first activity and receive the second activity up to a maximum value of R400 absolutly free of charge. *Please note that bookings need to occur 48 hours in advance, and are only available via us and not directly through the supplier. Discounted experiences are limited to 2 bookings per member per month.

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MEDISCOUNT

ExperiencesSouth Africa is a beautiful country and there are plenty of things you can do to keep busy and appreciate where you live.

Do you like to garden? Want to learn how to do mosaic? Take a photography course?

Whichever craft or hobby takes your fancy, you are sure to find a course or activity for you at a discounted price.

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MEARTS, CRAFTS

& Hobbies

Watch your favourite sports team, listen to one of SA’s top

bands, or treat your kids to family friendly theatre. You have access to some of the hottest events taking place in the country. See what great discounts we can offer you today.

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MESHOW

TIME

We know that you can watch a movie at home, but do you have surround sound or popcorn?

Nothing beats the excitement and experience of watching a movie on the big screen. Invite a

date to a romantic comedy, spoil your kids with an animated adventure or take your buddy to watch the latest action film. What a better way to experience the latest blockbusters by watching them on the big screen. Discount Movies offers you up to 60% (sixty percent) discount off the retail purchase price of movie tickets at Nu Metro and Cine Centre Theatres. Please note that movie tickets are restricted to 4 per month.

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MEDISCOUNT

Movies

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MEDVD

RentalsWAITING FOR COPY

You are never too young or too old to learn. In fact, there are few things as invigorating and energising as learning something new. Whether you are interested in a qualifying for a career through a university or college, upgrading your qualifications, or simply want to take a course in French cuisine or watercolour painting, we can assist you with finding the right course. With thousands of courses available, you are sure to find one that’s perfect for you.

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Does your child need help with mathematics? Are you interested in taking a mosaic class? How about a landscaping or photography course?

We will help you to find educational and extra curricular activities for your children

and yourself. Receive discounts and vouchers to use on hundreds of courses for every interest and age.

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MEEXTRA-

Curricular

With so many colleges and universities around, each with an entire catalogue of courses and degrees, the prospect of finding the right course, at the right campus, for a specific person can be quite daunting.

Let us help you to simplify the process. Contact us and we will assist you with finding colleges

and universities for your children or yourself. We will inform you of the entry requirements and assist you with the entire process. What’s more, you’ll also receive amazing discounts and vouchers to use at your discretion.

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MEUNIVERSITY

& College

If you are interested in a particular field of study, or have a specific hobby you’d like to pursue, we can help you find specific training for you.

Simply contact us with the details and leave it in our capable hands. We will get back to you with the right courses at the best-negotiated price. We will save you time, money and effort and find the right path for you.

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MEOTHER

Training

If you are interested in a particular field of study, or have a specific hobby you’d like to pursue, we can help you find specific training for you.

Simply contact us with the details and leave it in our capable hands. We will get back to you with the right courses at the best-negotiated price. We will save you time, money and effort and find the right path for you.

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FIND a Job

You have a unique style and your look is in tune with where you are in your life. Fortunately, keeping up or renovating your look is now easier than ever. We have all the right clothes, accessories and beauty products to keep you looking like a million dollars without actually spending a million dollars. In fact, looking good has never cost so little.

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Life’s too short to wear boring clothes. Getting the latest fashion trends or stocking up on classic staples is easier than ever.

Whether you choose to shop from the comfort of your desk, or in store, we

bring you the best looks at the best prices. We stock the latest from leading brands, making it easy for you to pick and choose your favourite clothes and accessories, pay securely online and get free delivery between 7-10 days. You can also find an item you like, click and print the voucher to redeem in store. Et voila!

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MEDRESS TO

Impress

Whether it’s a bold lip you love or a statement-making eye, we have the makeup to give you the look.

For beauty and hair products to pamper and beautify, look no further. Shop conveniently online or simply print discounted vouchers and redeem in store. The choice is yours. Either way, you’ll save and shine!

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GLAM UP

Get exclusive access to amazing travel specials, deals and packages. Whether you just want advice, or you need to buy a bus ticket, book accommodation or plan a holiday, wherever you want to go, we can get you there affordably. All you have to do is call us once.

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For a return air ticket to London or a fully inclusive 4-week holiday package for your family to an island destination – the travel professionals will take care of everything from flights, accommodation, car rental, tours, travel insurance and visas.

Travel will advise you on the weather at the your destination and the best time to travel there, medical and visa requirements, currency rates, sites or activities, time zone differences, children’s activities, the cost of a basic meal, and anything else you may need to know. All you need to do is pack your bags!

In addition to the above the online search engine allows you to enquire about quotes and book local and international flights, car hire and accommodation live 24/7. Travel agency fees are excluded and price comparison is made against various carriers and providers, therefore being generally cheaper than at any retail travel agency.

Besides checking all major carriers, you can also access 110 000 hotels worldwide as well as 15 000 lodges and guesthouses in South Africa.

Available 08h00 to 17h00, Monday to Friday, and 08h00 to 12h00 on Saturdays (excluding public holidays).

When you need to get around – and a taxi isn’t an option – let us find you the perfect set of wheels.

With our network of professional service providers, we can offer you great prices making it convenient and affordable to rent a car. And because we take your safety seriously, we’ll organise a GPS so you never get lost again.

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CAR Rental

Need to get to Bloemfontein or Bothaville?

Travelling by bus is still a great option, particularly to smaller towns in South Africa. Call us and we will help you find bus tickets, at the best possible price, taking you to your destination at a time that is convenient for you.

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BUS Tickets

Local or international – business or holiday – when you need to catch a flight, your only call should be to us.

We have contacts in high places, which means we can offer you the best prices on flights, from over 900 airlines, including local carriers. Fly further, pay less. Should you prefer, you can download a voucher and use this when making your booking online.

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FLIGHTS

With over 500 000 hotels, guesthouses or self-catering lodges around the world, you’re spoiled for choice.

When you need a bed, call us and we’ll

organise a special price on your accommodation, whether it’s in Mafikeng, Maputo or Mauritius.

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ACCOMODATION

With their unmatched sense of style, elegance and grace, cruise ships beckon you to travel beyond the bounds of the imagination.

We will make sure every you get the experience of a lifetime at the very best price, creating a tailor-made itinerary, providing a list of tourist attractions, securing the bookings nationally or internationally, and making sure all your desires are met.

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CRUISES

Want to take your co-workers on a train trip to Durban? Or want to take your wife to Cape Town to listen to your favourite jazz band?

Perhaps you want to take your family on your first overseas holiday. Tell us about the

holiday of your dreams, and let us find a way to make it come true. We offer you exclusive access to special package deals – both local and international – which means that you get to fly more, explore more, and travel more affordably.

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PACKAGES

Travelling should be fun, which is why we will take care of the nitty gritty like travel insurance, while you take care of packing your bags. We will source competitive insurance rates and organise everything for you. You just need to make one call, and we’ll help

you plan any journey, anywhere in the world.

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METRAVEL

Insurance

Get your share of great savings everyday! My Vouchers provides you with special offerings and spot incentives or discounts that are exclusive to you. To redeem, simply click on the voucher, print and then redeem in store.

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Say goodbye to busy shopping centres and long queues, and say hello to convenience and safe online shopping. Now you can shop for that perfect item, without leaving home, and it’ll be delivered to your door within 5-7 working days. Make use of our online shop and pay securely via credit card or EFT, or make use of the discount vouchers which are easy to print and redeemable in store. Looking to sell, swap or buy something specific? Look no further than our classifieds. Shopping has never felt this good.

Can’t find what you’re looking for? Call for a quotation for virtually any product and we will find it in an area most convenient for you, negotiate a better price on your behalf and get back to you within 24 hours via email, SMS, fax or telephone.

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Enjoy thousands of items and leading brands, with your very own online shop.

Whether you want to furnish your home, pamper yourself, or spoil the one you love with a one-of-a-kind gift, we have discounts

and savings on just about everything. So if it’s variety you’re after, not to mention great deals, be sure to contact us. Payment can be made via EFT, direct deposit, or credit card and prices include delivery anywhere in South Africa. Shop whenever you want 24/7 – no hassle, no stress. It’s all good.

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MEVIRTUAL

Shopping

Like to save? So do we!

We’ve handpicked the best stores and brands countrywide that offer exclusive savings just for you. All you need to do is click on the product you like, print the voucher and redeem in store. Access the vouchers via Web, or simply dial the USSD code and

follow the prompts to get the vouchers you want SMSed directly to you!

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BARGAINS

Double your gaming and viewing pleasure!

Getting your hands on the latest CDs, DVDs, Blu-Rays and Games has never been so affordable. Every

month we’ll send you an SMS voucher to buy one and get another one free up to R200. Use your vouchers online at by clicking here or contact us and we’ll help you over the phone.

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MEDOUBLE-UP

CD’s, DVD’s & Games

Classifieds offers an online, Internet-based classified ads service where you can sell, swap or buy just about anything. Visit the website to browse the classifieds or to place your own ad. If you prefer, call the helpline and the ad will be posted for you. The ad

will run for 21 days or you can call at any time to cancel the placement.

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CLASSIFIEDS

You also reach us via social media or check out our blog for the latest news and interesting articles.

To show you that we’re serious about saving you time and money, you’ll hear back from us within 24 hours.

+27 11 449 7045 | www.nextsolutions.co.za