Solution Manager 7.1 Mobile Apps - Setup and Troubleshooting Guide

Generated by Jive on 2015-02-17+01:001

Solution Manager 7.1 Mobile Apps - Setupand Troubleshooting Guide

We Setup our Solman 7.1 SP6 in our Demo Lab and started to integrate all internal systems with Solman to

monitor them and make demo for customers.

I promised the team to show the mobile applications coming with this new Solman 7.1 and spent half of day to

collect infos and tips to make the mobile applications run.

Following are the Steps to Confiure the Applications and Results you'll get at the end.

I also added a Wish List for future to the developers.

Setup

STEP-1)Required Components, Versions and SP

Levels

SAP Solution Manager 7.1 SP06 or higher

SAP NetWeaver Gateway 2.0 SP04 SAP NetWeaver Gateway 2.0 SP04 Add-On

IW_BEP

STEP-2)Activate Services during System PreparationSettings

STEP-3)Implement SAP Notes for Mobile Apps

(Implement only the ones with "Can be Implemented"

status)

Note 1786290 available for the issue with System

Alias.

Note 1766755 - The selection of a technical system is

lost in mobile app

Note 1799062 - System Monitoring Mobile app

Refresh does not work

STEP-4)Add some Configurations for GW Services Goto SPRO > SAP Solution Manager Implementation

Guide > SAP Csutomizing Implementation Guide

> SAP NetWeaver > Gateway > OData Channel

> Configuration > Connection Settings > SAP

NetWeaver Gateway to SAP System > Manage SAP

System Aliases

http://scn.sap.com/servlet/JiveServlet/showImage/102-35008-4-174336/sm71_1.jpghttp://scn.sap.com/servlet/JiveServlet/showImage/102-35008-4-174337/sm71_2.png

Solution Manager 7.1 Mobile Apps - Setup and Troubleshooting Guide


Goto SPRO > SAP Solution Manager Implementation

Guide > SAP Csutomizing Implementation Guide

> SAP NetWeaver > Gateway > OData Channel

Development with IW_BEP > Assign SAP System

Aliases to OData Services

STEP-5)Modify OData Service Entry to DISABLE

Cross-Site Request Forgery Protection

Goto SICF > Display all services > default_host > sap

> opu > odata (Double-click)

Open GUI configuration by clicking the "GUI

Configuration" button on "Service Data" TAB (See

above image)

Add the following parameter:

PARAMETER: ~CHECK_CSRF_TOKEN

VALUE: 0

Save the odata node.

STEP-6)Download and Install Solution Manager

Mobile Apps on your device

SAP Solution Manager 7.1 iPad

Applications

http://scn.sap.com/servlet/JiveServlet/showImage/102-35008-4-174341/sm71_3.pnghttp://scn.sap.com/servlet/JiveServlet/showImage/102-35008-4-174342/sm71_4.pnghttp://scn.sap.com/servlet/JiveServlet/showImage/102-35008-4-174343/sm71_5.png



SAP IT Change Approval by SAP AG

https://itunes.apple.com/tr/app/sap-it-change-

approval/id574040225?mt=8

SAP System Monitoring by SAP AG

https://itunes.apple.com/tr/app/sap-system-

monitoring/id570999366?mt=8

SAP IT Incident Management by SAP AG

https://itunes.apple.com/tr/app/sap-it-incident-

management/id574095011?mt=8

SAP User Experience Monitor by SAP AG

https://itunes.apple.com/tr/app/sap-user-experience-

monitor/id570821307?mt=8

SAP Solution Manager 7.1 Android Applications

SAP System Monitoring

https://play.google.com/store/apps/details?

id=com.sap.techmon.application

SAP User Experience Monitor

https://play.google.com/store/apps/details?

id=com.sap.solman.eem

STEP-7)Configure the Applications Below is the configuration for System Monitoring iPad

Application (Tested with iPad 2 and iOS 6.0.1).

https://itunes.apple.com/tr/app/sap-it-change-approval/id574040225?mt=8https://itunes.apple.com/tr/app/sap-it-change-approval/id574040225?mt=8https://itunes.apple.com/tr/app/sap-system-monitoring/id570999366?mt=8https://itunes.apple.com/tr/app/sap-system-monitoring/id570999366?mt=8https://itunes.apple.com/tr/app/sap-it-incident-management/id574095011?mt=8https://itunes.apple.com/tr/app/sap-it-incident-management/id574095011?mt=8https://itunes.apple.com/tr/app/sap-user-experience-monitor/id570821307?mt=8https://itunes.apple.com/tr/app/sap-user-experience-monitor/id570821307?mt=8http://scn.sap.com/servlet/JiveServlet/showImage/102-35008-4-174346/sm71_6.pnghttps://play.google.com/store/apps/details?id=com.sap.techmon.applicationhttps://play.google.com/store/apps/details?id=com.sap.techmon.applicationhttps://play.google.com/store/apps/details?id=com.sap.solman.eemhttps://play.google.com/store/apps/details?id=com.sap.solman.eem



To configure the application, click the Setting button

on right-top corner.

There, you'll see 2 important links. Logon Settings About

a) Logon Settings

Fill the settings with the following guidance:

User Name:

http://scn.sap.com/servlet/JiveServlet/showImage/102-35008-4-174344/sm71_7.pnghttp://scn.sap.com/servlet/JiveServlet/showImage/102-35008-4-174348/sm71_8.pnghttp://scn.sap.com/servlet/JiveServlet/showImage/102-35008-4-174351/sm71_9.png



Password:

Server Name:

Server Port: Services)

b) About

This page gives you important information about the

usage of application.

http://scn.sap.com/servlet/JiveServlet/showImage/102-35008-4-174349/sm71_10.png



STEP-8) Add to Favorites You can add your favorite systems to "My Systems"

by clicking the system continuously as described in

the About section.

ResultNow you're able to see the System Overview and Alert Details. Also you can Share, Confirm Alerts via this

Mobile App.

http://scn.sap.com/servlet/JiveServlet/showImage/102-35008-4-174350/sm71_11.pnghttp://scn.sap.com/servlet/JiveServlet/showImage/102-35008-4-174356/sm71_15.png



Troubleshooting

ERROR SOLUTION

When you configure the application and got the

following error during refresh of systems

Check that you've executed the STEP-4

http://scn.sap.com/servlet/JiveServlet/showImage/102-35008-4-174358/sm71_16.png



When you try to add your system to Favorites by

continuous clicking on it, you may get the following

error.

Check that you've executed the STEP-5

Wish ListHere is a list of features I wish to see in future:

1. Performance Graphics2. Dashboards3. Alert Inbox

Rerefences http://scn.sap.com/community/it-management/alm/solution-manager/blog/2013/01/03/introduction http://service.sap.com/instguides For more information, see SAP Components > SAP Mobile >

Applications http://scn.sap.com/thread/3262623 http://scn.sap.com/message/13656158 http://help.sap.com/saphelp_sm_mobile/helpdata/en/8C/82252545B943CCBC638D45F42E155F/

frameset.htm http://scn.sap.com/community/it-management/alm/solution-manager/blog/2012/11/13/sap-solution-

manager-mobile-apps-are-released-in-the-apple-store http://help.sap.com/saphelp_gateway20sp03/helpdata/en/e6/cae27d5e8d4996add4067280c8714e/

content.htm

http://scn.sap.com/servlet/JiveServlet/showImage/102-35008-4-174359/sm71_17.pnghttp://scn.sap.com/community/it-management/alm/solution-manager/blog/2013/01/03/introductionhttp://service.sap.com/instguideshttp://scn.sap.com/thread/3262623http://scn.sap.com/message/13656158#13656158http://help.sap.com/saphelp_sm_mobile/helpdata/en/8C/82252545B943CCBC638D45F42E155F/frameset.htmhttp://help.sap.com/saphelp_sm_mobile/helpdata/en/8C/82252545B943CCBC638D45F42E155F/frameset.htmhttp://scn.sap.com/community/it-management/alm/solution-manager/blog/2012/11/13/sap-solution-manager-mobile-apps-are-released-in-the-apple-storehttp://scn.sap.com/community/it-management/alm/solution-manager/blog/2012/11/13/sap-solution-manager-mobile-apps-are-released-in-the-apple-storehttp://help.sap.com/saphelp_gateway20sp03/helpdata/en/e6/cae27d5e8d4996add4067280c8714e/content.htmhttp://help.sap.com/saphelp_gateway20sp03/helpdata/en/e6/cae27d5e8d4996add4067280c8714e/content.htm

Documents

Solution Manager 7.1 Mobile Apps - Setup and Troubleshooting Guide