Solman Booklet · Title: Solman_Booklet.cdr Author: Valton Berisha Created Date: 9/12/2016 6:04:34 AM

SAP Solution Manager 7.2A quick read for Solution Manager 7.2

Notforresale

Valton Berisha

Graham Henderson

CONCORN

SolutionManager7.2PocketPaperCopyright©2016byConCornLLC(USA)and(BluePencilConsulting(Pty)Ltd(SouthAfrica)

TrademarksSAP,SAPSolutionManager,S/4HANA,HANAandSAPUIaretrademarksorregisteredtrademarksofSAPAGinGermanyandinseveralothercountriesintheworld.Otherproductsmentionedaretrademarksorregisteredtrademarksoftheirrespectivecompanies.

DisclaimerThismaterial,includinganygraphicfacsimiles,isprovidedonas'as-is'basiswithoutanywarrantyforitscorrectnessandsuitability.Itisprovidedforinformationalpurposesonlyandtheowners,authorsandtheirassociatedcompaniesarenotliableforanylossesordamagewhichmayoccurasaresultoforinanyrespectrelatedtothedisplayoruseofthisinformation.

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ContactDetails:

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Allrightsreserved.Nopartofthisbookmaybereproducedortransmittedinanyformorbyanymeanswithoutwrittenpermissionfromtheauthor.

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CONCORNApplication Lifecycle Management

TechnologyConsultantwithover20+yearsofinformationtechnologyandprojectmanagementexperiencespecializinginSAPApplicationLifecycleManagementandSAPSolutions14+yearsSAPBasisleadership/management/planningexperienceinsystemadministration,leveragedsupportmanagement,landscapearchitecture,upgradeplanning.

ValtonBerishaManagingDirectorConCornLLCE:[email protected]:19094713574

Grahamhasbeeninvolvedinthesoftwareandtechnologyindustryforover25years.StartingoffasatechnicalprogrammerandlatermovedintotheSAP�ieldasanABAPprogrammerandBasis/SecurityConsultant.Whennotconsulting,extensivetimewasspentpresentingtrainingonbehalfofSAPandprojectteamsaroundtheworldinhis�ieldsofexpertise.

GrahamHandersonManagingDirectorBluePencilConsulting(Pty)Ltd(SouthAfrica)E:[email protected]:27828293324

AboutAuthors

(Pty)Ltd(SouthAfrica)


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wwww.concorn.com | [email protected]


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PartnersCONCORN

Application Lifecycle Management

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TableofContents

Preface............................................................................5Introduction.................................................................7SAPSolutionManagerin2016............................8Version7.2ishere.....................................................9ANewAudience.........................................................11ProductLifeCycleManagement..........................12FioriLaunchpad.........................................................13LookandFeel..............................................................14FocusedSolutions.....................................................16FocusonReusability................................................18SAPHANA......................................................................20Testing............................................................................21HowCloudyisSSM7.2?..........................................23UpgradeorRe-implement.....................................25SAPActivate.................................................................27KeyComponents........................................................28RootCauseAnalysis..................................................29ITSM(ServiceDesk),RCA.......................................29TechnicalMonitoring(AppOps).........................30End-UserExperienceMonitoring.......................30BusinessProcessMonitoring................................31BusinessProcessAnalytics....................................32IPPortfolioandProjectManagement..............32ProcessManagement...............................................32TestWorkbench..........................................................33ScopeandEffortAnalyzer(SEA).........................34BusinessProcessChangeAnalyzer(BPCA)....34ChangeandReleaseManagement(ChaRM)...35DataConsistencyManagement(DCM).............35DataVolumeManagement(DVM)......................35Conclusion.....................................................................36

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PrefaceAstheworldmovesdeeperanddeeperintothedigitalrealm,thecreationofinformationisbecomingimpossibletomanageatapersonallevel.Manyyearsagowhensoftwarewasreleasedinphysicalmediainabox,wewereprovidedwithabeautifullywrittensoftwareguide.Thereallyamazingthingabouttheseguideswasthattheywerewellthoughtoutandreadable.Theyhadtobe,astheprintingcostsensuredthatonlytherelevantinformationwasprovidedandthemessagewasfocusedandprecise.Iwilladmitthatthecorrespondingsoftwarewaslesscomplicatedandsowastheworld.

Aswemovedtothedistributionofinformationinadigitalform,suddenlythephysicalboundariesofprintingwereremovedandtheuserwashandedtheoneroustaskof�ilteringouttherelevantinformationfromthedelugeofdatathatwasmadeavailableviaURLlinkstoseeminglybottomlesspitsofotherURLs.

Withtheadventofblogs,Twitter,YouTubeandtheplethoraofotherdistributionchannelsandauthorsofadvice,Ifeltaneedtogobacktobasics.

SAPhasreleasedtheirlatestversionofSAPSolutionManager,andwithit,mountainsofinformationfromvideosandwebinarstopresentationsandlive-sessions.Thelistgoeson,amountingtoasigni�icantamountoftimerequiredtoconsumeanddigestitall.IthankSAPforthiseffort.AsaserviceproviderintotheSAPeco-system,IliveandbreatheSAPSolutionManagerandamhappytoinvestmytimetoconsumeasmuchofthisinformationaspossible.YetwhenlookingthroughtheeyesofanSAPcustomer,Icanonlysympathize.

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ItwaswiththisrealizationthatValtonandIdecidedtoembarkonamissiontoquicklyconsumeasmuchinformationaspossibleandrepackthemessageinsimpletermsthatwouldbefasttoconsumewiththehopethatafterreadingthislittlePocketPaper,SAPSolutionManager7.2willnotbesomuchofamysteryandenoughwillbeunderstoodtohelpthereadertofocustheirvaluabletimeintherightdirection,inordertoderivethebene�itsoftheproductthatbestsuitstheirneeds.

GrahamHenderson

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IntroductionThispocketpaperisbynomeansthede�initiveguidetoSAPSolutionManager7.2.Instead,itspurposeistotrytosummarizethemountainofinformationintoafewchaptersthatarequicktoreadandhelptogettheoverallmessageacross.

EmbarkingonanSAPSolutionManagerjourneyisnotatrivialexerciseandsometimesmoreisbetter;however,sometimesthe'more'istoodetailed,ortoohighlevel,orscatteredallovertheplace.Wheredoesonestart?Hopefully,thisPocketPaperwillbesomewhereintheGoldilockszone,somewherebetween'toohighlevel'and'toodetailed',andlaythegroundworkbyofferinganunderstandingofthelandscapeandgivesomeinsightastowhereyourjourneycouldtostartwithoutaddingtoomuchtothemountain.

Ahugethankyoumustgooutto:

-MarcThier-MatthiasMelich-MarcusWefers-MarkO.Schaefer

fortheirtimeandthewealthofinformationthattheymadeavailable.

Theirrespectiveteamsmakethelisttoolongtoprint,butathankyouisalsogiventothem.

SeehowSAPSolutionManagercaneaseyourtransitiontoSAPS/4HANA!

SAPSolutionManagerforSAPS/4HANAManagingYourDigitalBusinesswrittenbyMarcO.Schäfer,MatthiasMelich

Order: www.sap-press.com

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SAPSolutionManagerin2016SAPSolutionManager(SSM)hasbeenmaturingoverthepast3to5yearswithmajorimprovementsbeingmadeinthereleaseof7.1.WithastrongfocusonsupportinganoperationalSAPenvironment,signi�icantdevelopmentwasdonetoallowSSMtopositionitselfastheSAPlandscapemonitoringtoolofchoice.

Builtintothe7.1versionwasalsoafully�ledgedservicedeskandchangecontrolmanagementsystem.ThefullscopeofthesolutionearnedSSManITILcerti�icationthatcoveredall15ofthepossibleITILcerti�icationareas.Thiswasasigni�icantstepforwardinensuringthatSSMgottheattentionitdeservesasasolidandpro�icienttoolsetforthemonitoringandmanagementoftheSAPLandscape.

7.2

Inearly2016,SAPreleasedthelonganticipatedRamp-upversionofSSM7.2.Thegeneralavailabilityreleaseof7.2wasreleasedinAugust2016

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Version7.2ishereInearly2016,SAPreleasedthelonganticipatedRamp-upversionofSSM7.2Thegeneralavailabilityreleaseof7.2wasreleasedinAugust2016.

Thisnewversionhasbeenbuiltfromthebottomupandnotonlybringsacrossthetriedandtestedoperationalfocusedcapabilities,buthasacompletelyredesignedprojectandresourcemanagementcomponentthatwaslackinginversion7.1.Anothermajorchangethathasbeenlongoverdueistheabilitytobuildandde�inetheSAPbusinessprocessesbeyondthethree-levelhierarchystructure.

Thestrongfocustosupportthe'Build'phaseoftheSAPlifecycle,isevidentintheinclusionoftheSAP'sITPortfolioandProjectManagement6.1(ITPPM)componentinthe7.2release.

ThistogetherwithcapabilitiestosupportBusinessandITRequirementsgatheringcompletethepackagetosupporttheentirelifecyclefromrequirementsloggingandacceptancethroughprojecttimeandresourcemanagementtomanagingthechangeandreleasecycleand�inally,themonitoringofthebuiltfunctionalityintheproductivearena.SSMisnowpositionedasastrategicITmanagementtool.

AdditionalintelligencehasbeenaddedtotheoperationalcapabilitiesthatallowSSMtomonitoruseractivitywithgreateraccuracyandassistwithestablishingtheextentofwhatisbeingusedintheSAPERPenvironment.ThisinformationisextremelyvaluablewhenembarkingonaprojecttodocumentandbuildtheprocessesofanexistingSAPERPimplementation.

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Tostrengthenthepositioningof7.2inaprojectenvironment,SSMincludesstandardizedprojectplansandSAPservicesandtheirActivateMethodology,up-to-datebestpracticesandsomepre-con�iguration.Toalignwiththeever-growingpopularityofAgileprojectmanagement,SSM7.2alsosupportsthenecessaryfeedbackloopstoallowforprojectstorunandbebuiltanddeployedinincrementalphases.Newreal-timedashboardsarenowalsoavailabletoaddanewlevelofreporting.

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ANewAudienceWhenSSMwassocializedinthemarketasanoperationstoolset,thefocuswaspredominantlyonthetechnicalusageofthetool.Thismeantthatitsoutputwasconsumedbythetechnicalteamsoftherespectiveorganizationsandanydeploymentbusinesscasewassupportedbytechnicalarguments.Overthepast2years,afundamentalshifthastakenplaceandtheconversationsaroundSSMhavemovedfrommainlytechnicalinnaturetobeingmorebusinessfocused.

Thisisnottosaythatthetechnicalcapabilitiesarenolongerimportant;onthecontrary,withtheever-increasingcomplexityofthelandscapesandthedriveforsimplicity,thetechnicalmonitoringandcontrolviaSSMisstillveryrelevant.

ThisnewbusinessaudienceisstartingtolookathowSSMcanoffervisibilitywithrespecttotheERPprocessef�iciencies,KPImeasurements,analytics,andbetterBusinessProcessdocumentationandvisualization.It'stheseconversationsthathavepromotedSSMtoamorebusiness-focusedtoolset.

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ProductLifecycleManagementVersion7.2hasextendeditsreachbeyondtheSAPboundariesbyfacilitatingthebusinessrequirementsgatheringand,byusingthenewdesigninterface,processescannowbebuiltasneeded,andmonitoredaccordingly.Byincludingtheprocessdesignintothechangereleasecycle,theprocessesarealwaysuptodateandre�lectthecurrentproductivesolution,landscapeandsystems,thusre-enforcingSSM'sroleasthe'SingleSourceofTruth'.

Requirementsandprocessdesigninisolationdonotaddvalue;however,whenpositionedintotheApplicationLifecyclethetruevalueisextracted.TheApplicationLifecyclesatis�iesthe'Build'sideofthecyclebysupporting'PortfoliotoProject'and'Requirementto‘Deploy'phases.Fromthere,the'Run'sideofthecycleissupportedthroughthe'RequesttoFul�il'and'DetecttoCorrect'.

ThesephasesareeachsupportedbytherelevantcomponentsthatmakeupSSM,allowingthebusinesstomonitoranddrivecontinuousimprovementinanorganizedandgovernedframework.Byofferingthesecomponents,thereisaseamlessswitchfromBuildtoRun.Bynegatingtheneedforthird-partysoftwaretoassistwiththeselifecyclephases,theentireworkeffortiscarriedoutandconsumedinSSMthusencouragingreusability.

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FioriLaunchpadAmajorstepforwardforSSM7.2,istheuseoftheFiorilaunchpad.The7.1transactioncodeswereneverreallyeasytorememberotherthan'SOLAR01'or'SOLAR02',whiletherestwerejustplainhorrible.The'workcenter'concepthasalsobeenretiredandreplacedwithamore�luidUI.

ThenewFioriAppsLaunchpadnowcomesprecon�iguredwithallthenecessaryFioritilesbeautifullyarrangedintheirlogicalgroupscateringforRolebasedsegregation.Thesidemenualsoallowsaquicknavigationtoanygroupsnotvisibleinthescreen,ratherthanusingthesliderbar.Moreoveruserscancreatetheircustomtilelayouttomatchtheirjobfunctionordailyactivities.

Additionally,thereisanincreasedfocusonprogressingtowardsamoreintuitive,graphicalinterfacethatwillgettheworkforcetohigherperformancelevelsrelativelyquickly.Bolsteringshorttrainingtimesforemployeestobecomepro�icientandproductive.

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LookandFeelSAPhasalsopaidalotofattentiontotheUserInterfaceanduni�iedtheuserexperiencewithasinglelookandfeel.ThisnewuserinterfaceisbasedonHTML5(SAPUI5)andallowsforintuitivenavigationofthevariouscomponentsviathetypicalInternetbrowseranddeviceofchoice.

Switchingfromthe7.1environmentisabittrickyat�irstandsometimesfrustratingwhentryingto�indthescreensthatyouwerefamiliarwithin7.1,however,inaveryshortspaceoftime,thenavigationbecomesclearerastheintegrationandconnectednessofthecapabilitiesareunderstood.Thereisanaturalnavigationpathfromthefunctionalitybeingusedorbuilt,totheunderlyingstructuresthatareneededtosupportthecurrentworkeffort.

One of the most notable updates arriving with Solu�on Manager 7.2 is a graphical modelling environment that is fully compliant with the BPMN 2.0 standard (Business Process Modelling Nota�on) as well as the unrestricted process hierarchy. This redesign was very necessary in order to remove the 3-level hierarchy restric�on on the process design, and also, to bring the

stprocess management capabili�es into the 21 century. By using the new rdbuilt-in design tool, the need for 3 -Party Tools and the associated

synchronisa�on efforts and costs fall away hence simplifying and centralising the environment.

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Withamultitudeofgraphicalmodelingtoolsinthemarket,SSMwasnoticeablybehindthetrendwithrespecttohowbusinessprocessesaredesigned,mappedandrepresented.ThenewdesignnowcatersforallBPMNnotationalobjectsincludingswim-lanesforsystemsandrolesaswellasdecisiontreesintheprocess�low.Thenavigationanddrawingofprocessesisintuitiveandtheuserisabletoquicklybuildtheas-isandto-beprocessesandassociatethemwiththerespectivelevelintheprocesshierarchy.

WiththemoveawayfromFlash-basedgraphicstowardsSAPUI5,SSMisnowabletoofferarangeofusefuldashboardsthatcoverapplicationspeci�icareas.ThedashboardingalsocatersforthecreationofaKPI-typeoverviewdashboardthatbringstogetherkey�iguresfromtheApplicationandBusinessOperationsaswellastheservicedesk.

Ifthesestandardfeaturesarenotadequate,SAPhasreleasedtheFocusedSolutionssuite.

source:SAP

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FocusedSolutionsOverthelastfewyears,theSSMteamatSAPhavereceivedanabundanceofrequestsfromclientsforspeci�icdevelopmentstheyfeltwouldaddvalue.SAPalsoundertooktoaddwhattheythoughtwouldbevaluabletotheclientbase.Afairnumberoftheserequestshavematuredintofunctionalitythatwaseitherreleasedinlater7.1servicepacks,orwerecarriedoverto7.2.

Someofthesedevelopmentswere,however,keptasidefortheirspecialcustomers.TheseMaxAttentioncustomersareentitledtoadditionalcontentasde�inedintherespectivecontracts.InMaythisyear(2016),SAPannouncedthattheseready-to-rundevelopmentswouldbeavailabletoallSSMcustomersonanannualsubscriptionbasisviatheirSAPStore.Customerscannoweitherpurchasetheadd-onsdirectlyorviatheirSAPpartner.

Thesenewfocusedturnkeysolutionsaredesignedtoofferinsightandpresenttheoverallhealthofeithertheoperational(FocusedInsights)ortheprojectenvironments(FocusedBuild)respectively.FocusedInsightsisbasedonsevenprede�inedtemplatemodelsthatcanbeeasilycustomized.TheFocusedBuildhasbeendesignedtosupporttheAgileprojectmethodologyandseamlesslyintegratesintotheunderlyingprojects,releasemanagementandtestingenvironments.Themanagementofwavesandworkpackages,timelinesandresourcingisalsosupported.

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Apointtonoteisthattheoldadageof'garbagein,garbageout'stillstands.Inorderfullyrealizethebene�itsoftheseinnovativeandslickdashboardsfortheFocusedSolutions,theunderlyingtechnologiesmustbecon�iguredandusedcorrectly,orinthecaseoftheFocusedBuild,thevalueofthedashboardcontentisdirectlyrelatedtotheextentthatSSMisusedtomanagetheAgileprojectsanditsassociatedelements.

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FocusonReusabilityWiththedrivetowardssimplicityandreducedeffort,SSM7.2hasadoptedtheconceptofreusablelibrariesforprocessstepsandanysupportingobjectsanddocumentation.Duringtheprocessdesignexercise,theseobjectsareusedtobuildtherespectiveprocesses;however,theobjectitselfonlyexistsonceintheunderlyinglibrary.

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SSM 7.2 takes this concept a step forward by con�nuously upda�ng the step library with any new process steps by monitoring the underlying SAP ERPsystems. If a business transac�on is executed in the managed system, it will be detected and added to the library for later inclusion in the respec�ve process design by the process stewards.

The libraries are integrated with the opera�onal monitoring framework as well as the tes�ng framework, which further simplifies and reinforces the reusability of the work efforts. For example, in the Process Monitoring dashboards, the process design diagrams are re-used and populated with the respec�ve KPI status and monitoring objects crea�ng a consistent look and feel between the Build and Run phases.

The introduc�on of the libraries has resulted in Process Management in 7.2 replacing the 7.1 Solu�on Documenta�on component. It now provides a single process landscape for business and IT. The design of the Process Management component enables the full support of the process lifecycle from requirements to build, and finally deploy.

This creates a enterprise toolset for all stakeholders including architects, testers and product developers.

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SAPHANASAPHANAasadatabaseofchoiceintheSAPlandscapeisseenbymanyasinevitable.Fortheearlyadopters,theimpacthasbeenexperienced;whethergoodorbadisnotthepoint.SAPHANAhasmaturedanditwillbecomeastandardfortheSAPcustomerbase.Howlongthiswilltakeisopenfordebate.

Inordertoacceleratetheprocess,SAPhasmadeaverygenerousdecisiontoallowallEnterprisecustomerstoimplementtheirSSM7.2onaHANAplatform,withoutanyadditionalHANAlicenseormaintenancefees,irrespectiveofthecurrentdatabasebeingused.SSM7.2customersarenotforcedtouseHANA,howevertheoptionisavailable.

DeployingSSMonHANAgivescustomersseveralbene�its,includingthechancetobecomefamiliarwithHANAintheSMlandscapebeforecommittingittotherestoftheSAPlandscapeandthesubsequentlicensingcommitments.TheHANA-basedSSMprovidesveryfasttextsearchtimesacrosstheITSMticketsandthedocumentrepository.And�inally,fortheSAPHANAonlylandscape,SSMcannowbefullyalignedwiththeHANAstrategy.

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TestingSAPhascompletelyoverhauledthetestingcapabilities,eliminatingtheneedforthird-partysolutionsfortesting,especiallywhenimplementingthebusinesssuiteandS/4HANA.Alltherequiredcontentisprovided'outofthebox'.

ThissupportisextendedtoSAP,non-SAPandhybridsolutions,whetheron-premiseorcloud-based.

Thistestsuitehasmaturedfromthe7.1environmentswhereitiswidelyused.The7.2versionnowinheritsthesolidplatformandaddstoittoprovidestate-of-the-artautomation(CBTA),testplancreationandsimpli�iedtestscriptmaintenance,allofwhichintegrateseamlesslyintotheProcessandProjectManagementcomponents.

Aswiththegraphicalprocessdesigncapabilities,theTestSuitenowremovestheneedforanyintegrationwiththird-partysolutions,hencekeepingthetestingeffortcentralizedinSSM.Theabilitytointegrateisstillthereforexistingsolutions;however,goingforwardthereisastrongcaseforallaspectsoftestingtobecontainedinSSM.

Havinganauditrecordoftesteffortswiththerelevantsupportinglogsandartefactsstoredcentrallyandwiththecontextoftherespectivebusinessprocessandpossiblytheoriginalbusinessrequirement,createsaverystrongstatementwithrespecttogovernanceandcontrol.

TheabilityoftheTestSuitetooptimizethetestscopebasedontheImpactAnalyzerisstillverymuchastrongfeature,andisnowmorethaneveranimportantcomponentwhenlookingatreducingthetimeandcostofregressionandimpacttesting.

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source:SAP

source:SAP

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HowCloudyisSSM7.2?Withadventofcloudtechnologiesbecomingmoreprevalentinthebusinessarena,SAPhasensuredthatitspositioniswellde�ined.Withthis,itwasonlyamatteroftimebeforeSSMwasbroughtuptodatetoaccommodatethisshiftintheproductandservicesmarket.

Currently,theSAPproductportfolioservicesthetraditionalon-premiseaswellasthesoftwareasaservicemodel.Somewhereinbetweentherearealsothehostedsolutions.Inanintegratedworld,thereneedstobeconnectivitythatprovidestheuserwithasingleviewofthismulti-platformenvironment.SeeingasoneofSSM'srolesintheSAPeco-systemistoprovidethisview,itmeantthatSSM7.2hadtobecomeverycloudaware,especiallyforhybrid-typeenvironmentscomprisedofon-premiseandhostedsetups.

SAPhavebeenveryexcitedabout7.2withrespecttothecloudworldandstatethatSSMisfor,withandinthecloud.

The'for'coversthetraditionalon-premisesetupandthelevelofstandardsavailable,butalsoconnectstotheSAPcloudproductsandofferstherespectivecontent.

The'with'denotesthatSSMisnowcloselycoupledtotheSAPbackendandthroughthiscoupling,BestPractices,S/4HANAReadinesschecksandseveralotherservices,cataloguesandroadmapsareavailableondemandandarealwaysuptodateasthesearemaintained,calculatedandservicedinthebackend.OnSSM7.1,theseservices,etc.,weredeliveredviadownloadablecontent,addingtothemaintenancecomplexityofthelandscape.

Theusageofthesecomponentsin7.2isfullyintegratedintoSSMandreinforcesthe'SingleSourceofTruth'concept.

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The'in'relatestotheabilitytodeploySSMinacloudenvironmentandconnecttomanagedsystemsoutsideofthecloud.Thisdeploymentcaneitherbefullyowned,controlledandbuiltbythecustomer,orforamorerapidapproach,SAPhasprovidedseveraldeploymentimagesintheirCloudApplianceLibrary(CAL).

Theseimagesaredesignedtotestdrivevariousscenarios.Thescenarioscoverthetestmigrationofthe7.1'SOLAR01'content,simpledemosfortheS/4HANApackageandlastlyascenariototestdrivetheFocusedSolutions.Additionalscenarioswillbeadded.TheaimoftheCALimageistodeployabasicworkingSolutionManagerwithinanhourfordemoortestingpurposesinacloudvendorenvironment.Itcanalsobeusedasafoundationforaproductivedeployment;however,somealignmentcon�igurationwillbeneededto�ititintotherespectivecustomerSAPlandscape.

WithSSMbeingsocomfortableinthecloudenvironment,itcreatesopportunitiesforSAPcustomerstopartnerwithvendorswhocandeploySSMineithertheprivateorpubliccloudandfullymanagetheSSMenvironmentonbehalfofthecustomer.Thisenablesthecustomertoderivethebene�itsfromSSMwithouthavingtoovercomethehurdleofacquiringorup-skillingstafftothelevelofcompetencebeforeanyvaluecanbederived.

CONCORNSolmanCloud

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UpgradeorRe-implementOneofthemostaskedquestionswhen7.1wasreleasedwas'UpgradeorRe-implement?'Atthetime,duethecomplexitiesoftheupgradeprocesscoupledwithverylittleinvestmentinthe7.0solution,thegeneraladvicewastore-implement.

Andnowthat7.2ishere,thequestionisagainbeingasked.Thistime,however,customershavesigni�icantinvestmentinthe7.1solutionandwillbeloathtoloseit.SAPiswellawareofthisandhavedesignedanupgradepaththatevenallowsforthedatabasemigrationtoHANAaspartoftheprocess.Infact,theyrecommenditinordertoreducebusinessimpact.

Upgradingto7.2notonlymakesthenewSSMfunctionalityavailable,butalsoupgradesthetechnicalstacktothelatesttechnology,includingtheoptiontoswitchtotheHANAdatabase.ThistechnicalupgradeadditionallymodernizesthetechnologystacktosplittheABAPandJAVAstack.TheCRMandPPMstackarealsoupgradedtothelatestEnhancementPackandversionrespectively.

ThemostnoticeablechangeisthenewUserExperienceprovidedbytheFioriLaunchpadandtheSAPUIscreens.

Mainstreammaintenanceonversion7.1endsattheendof2017,soplanningtheupgradeshouldbelookedatveryseriouslyinthenearfuture.Aswithanyupgrade,post-upgradeworkandtrainingisrequiredandthiswillvaryfromlowtohighimpactdependingonthefunctionalityandtheextenttowhichitwaschangedbetweenversion7.1and7.2.

DataVolumeManagementandProjectManagementwouldtypicallybealowimpact;however,ProcessManagement,TestManagementandBusinessProcessOperationswillrequiremoreattentionduetothefundamentalchangesintroducedin7.2.

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Inordertoeasethetransitiontoversion7.2,SAPhasmadeseveralupgradeservicesavailable.ThesecanbeorderedfromSAPthroughtheusualSAPEnterpriseSupportchannels.

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SAPActivateSAPActivateisSAP'simplementationmethodologyforSAP'sS/4HANA.ItisdesignedtofacilitatetheacceleratedstartandbuildoftheS/4HANAsolution.SSM7.2isthechosendeploymentplatformfortheconsumptionofthecontent.

TherichSAPActivatecontentcanbedownloadedintotheSSM7.2systemfromtherespectiveFioriTileonthestandardlaunchpad.Onceloadedthebest-practicediagrams,projectplans,roadmaps,documentationandcon�igurationcanbeaccessedandconsumedasneededtoenhanceyour'as-is/to-be'projectefforts.SAPActivateevenprovidestestscriptsassociatedwiththerespectiveprocessstepsand�lows.

ThereisanoptiontodeployaCALimageforSSM7.2andS/4HANA.Oncedeployed,theActivatecontentcanbeexploredandexperimentedwithbyusingthedrill-downcapabilitiesintotheunderlyingdemoS/4HANAtrialsystem.

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KeyComponentsSAPSolutionManager7.2isSAP'smostcomplexsolutionintheirportfolio.Whenwespeakof'Solman'itistreatedasonesingleunitorsolution,butinfact,itismadeupofseveralcomponentsusedtosupportthevariousapplicationLifecyclestagesorscenarios.Dependingonthenatureofthecustomer'sSAPenvironment,customersareatdifferentmaturitylevels,andpickingtherightpieceoffunctionalityinSSMtodeployinordertoextractvaluetosupportthebusinesshasalwaysbeenaproblem.Wheredoesonestart?

Unfortunately,thereisno'one-size-�its-all'solution,buttherearesomebasicruleswithrespecttodesigningorbuildinganSSMroadmap.Togointotheroadmapdesignhereisnotpossible;however,IwillsaythatunderstandingwhatprocessesarebeingusedisagoodplacetostartandSSMhasthenecessarytoolstoassist.Fromthere,testing,analyticsandmonitoringareallwithineasyreach.

WithproperownershipofthetoolsetthecapabilitiesofSSM7.2canberealizedandthesubsequentROIandTCObene�itscanbeobtained.

BelowaresomeofthemainareasofSSM7.2thathavealottoofferdependingontheneedsofthelandscape.

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RootCauseAnalysis(RCA)TheRCAcomponentconsistsoffourkeytoolsets,namely:ExceptionAnaylsis,ChangeAnalysis,End-to-EndTraceAnalysisandDatabaseAnalysis.Thecombinationofthesecapabilitiesallowsforsystematicanalysisofthemanagedlandscapeinordertoascertaintherootcauseofthereportedproblem.RCAoffersahighdegreeofvisibilitythroughitsconnectednessintothetechnicallandscapeandpromotesatop-downapproachtoproblemanalysis,thusspeedingupthetimetoresolutionbyseparatingthesymptomfromtheactualproblem.

ITSM(ServiceDesk)InlinewithITILstandards,ITSMisafully�ledgedservicedeskcomponentintegratedintotheSAPmanagedlandscape.Itisabletotrackincidents,problemsandservicerequests.Italsosupportstheescalationoftheticketsintothechangeandreleasecycleshouldanyfunctionalandtechnicalchangesberequiredtoresolvetherespectiveticket.Moreover,theServiceDeskisfullyintegratedintoSAP'ssupportbackboneforfasterturnaroundtimesofcustomermessages.

Summary View

Server Analysis

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EnduserExperienceMonitoring(EEMon)EEMonisusedtoobserveandcheckthesystemavailabilityandperformanceofthesystemfromauser'sperspective.ItisespeciallyusefulwhentheuserpopulationisgeographicallydistributedfromthetheSAPinstances.Thistoolsupportstheend-to-enddiagnosticsinfrastructureasitprovidesameanstosimulatethebehavioroftheenduserandthenprovidesanalysisdataofthevarioushardwareandsoftwarelayersfortheresolutionofperformancebottlenecks.

TechnicalMonitoring(AppOps)ThroughTechnicalMonitoring,ITisprovidedwiththeinfrastructureto

monitorthemanagedsystemsfromatechnicalperspective.Thisincludes

themonitoringofSAPdatabases,instancesandhostsforexceptionsand

performance-relatederrors.Thisdataiscollatedandpresentedviathe

variousreportsandinteractiveDashboardsincludingtheFocused

InsightsAdd-onandgenerallyconsumedbytheCOETeams.

Fullintegrationwiththealertinginfrastructureandservicedeskis

supported,enablingautomatedloggingofsupportticketsundercertain

alertconditions.

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BusinessProcessMonitoring(BusOps/BPMon)ProcessMonitoringisthemonitoringoffunctionswithinabusinessprocessbeingexecutedontheSAPlandscape.BusinessperformanceKPIscanbesetuptodetermineef�iciencywithwhichtheseprocessesarebeinghandled,speci�icallyaroundbackandthroughput.AswithTechnicalMonitoring,fullintegrationwiththealertinginfrastructureandservicedeskissupported

source:SAP

source:SAP

31

BusinessProcessAnalyticsBusinessprocessanalyticsformspartofbusinessprocessoperationsandenables�lexiblereportingonmostthroughputandbacklogindicators,givingbusinessestheinformationtheyrequiretoidentifytrendsandcyclesandareasforimprovementona�lexiblereportinginfrastructure.

Theinsightsgainedfromthesedashboardscanbeusedto�inetunetheprocessmonitoringKPIsformoreeffectiveprocessmonitoring.

ITPortfolioandProjectManagement(ITPPM)EffectiveprojectmanagementiskeytothesuccessofanyprojectandbusinessandITrequirethenecessarytoolstoachievethissuccess.UsingSSM'sITPPMcapabilitiesallowsusersandprojectmanagementtomanagetime,resourcesandthestatusofvariousdeliverables.SAPhavealsoprovidedrichcontentwithrespecttotestcases,projectplansroadmapsandcon�igurationguidestosupporttheirS/4HANABestPractices.ITPPMintegrateswiththeProcessManagementcomponentinordertoencouragethesupportofthefullapplicationlifecycleandthecorrespondingmapping,maintenanceandmonitoringofthebusinessprocesses.

ProcessManagementProcessManagementreplacestheolderSolutionDocumentationandextendsthecapabilitiesfromgeneralbusinessscenarioandprocessmappingtoprovingafullintegratedgraphicalprocessdesigntool.Here,processstepsarearrangedintoprocessesandthengroupedintoscenariosandanyotherrequiredgroupingorlinesofbusiness.Thereisnolongerathree-levelhierarchylimit.ProcessManagementformsthefoundationforanumberofotherSSMcapabilitiesasitprovidesthebusinesscontextformonitoring,reportingandalertingcomponents.Forexample,themodelingoftheprocessesiscarriedoverBPMontoprovideagraphicalbusinesscontexttothemonitoringobjectsandtherespectivealerts.Thevariouslibrariesthataresupportedbythiscomponentareusedtostoreelementsofthelandscapeinordertoencouragereusability.Theseelementsincludetestcases,customcodeobjects,processdesigndiagramsandprojectdocuments,etc.

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TestWorkbenchTheTestWorkbenchisusedtosupporttheentiretestinglifecycle.Thisincludestheplanningandexecutionoftestingonbusinessprocessesandsystemsaswellasthereportingontheresults.Testplanninginvolvesthedevelopmentoftestcasesandtestpackages,andthecreationoftestdata.

Thetestexecutionrelatestothemanualorautomatedtestscarriedoutbythetesterandsubsequenttestsignoff.TestautomationismadepossibleusingtheSSM'sbuilt-inComponentBasedTestAutomation(CBTA)tool,orviaintegrationwiththird-partytestautomationtools.

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ScopeandEffortAnalyzer(SEA)TheSEAisusedtoassesstheactivitiesandeffortthatwillberequiredbeforetheactualdeploymentofenhancementandsupportpackages,anditallowsuserstoassesstheimpactandeffectasaresultofthechangesthatmayoccur.ItextendsintotheTestingareaandgivesanindicativeviewoftheTestingeffortwithandwithouttheTestScopeOptimization.

BusinessProcessChangeAnalyzer(BPCA)TheBPCAisapowerfultoolthatanalyzesthecontentoftransportsandotherchangepackagesandthencross-referencesthedatawiththedocumentedsolution.Thiscreatesanoptimizedsetofbusinesstransactionsthatwillbeaffectedbytheproposedchange.Thisoptimizedscopecanthenbeusedtocreatetherespectivetestpackagesfordistribution.

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ChangeandReleaseManagement(ChaRM)ChaRMformspartofthebiggerITSMsolutionandprovidesITwithamechanismtorecord,manage,deployandtracechangesmadetothemanagedSAPsolution.

Thechangesaremanagedusingtransportsorreleasesatvariousintervals,ensuringthatchangesaremadeontimebutalsowhilemaintaininggovernanceanddecreasingvolatilityandrisk.Thechangesarecategorizedaccordingtothenatureandfrequencyofthechangesinordertoprovidesuf�icient�lexibilityinprojectandoperationalenvironments.

DataConsistencyManagement(DCM)IncomplexITenvironments,dataoftenpassesthroughmultiplesystemsandtheirrespectivedatabases.Inorderfortheaffectedbusinessprocessestoreturnthedesiredeffect,thecorrectnessandcompletenessoftheprocessiscritical.ByusingDCM,businessesareabletocreatecustomcheckstomonitorprocessesandthedatagenerated.Thereportingandalertingcapabilitiesensurevisibilityandquickreactiontimestoanyoccurrencesofinconsistentdata.

DataVolumeManagement(DVM)DVMallowsformanagementofdatavolumesbyprovidinginsightastothenatureofthedatainthedatabase.Thisinsightassistswithplanningofthearchivinginitiativeandmanagementofdiskspace.

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ConclusionWhatstartedoutasatoolsetmorethan16yearsagointheformoftheASAPtoolsettowhatSAPSolutionManageristodayissimplyamazing.Ithasnotbeenaneasyroadfortheproductandhasbeenreferredtomanyatimeinderogatoryterms.Itremindsmeofthestoryoftheuglyduckling.

IhavelivedwithSAPSolutionManagerinitsvariousstagesoflifefromtheverybeginningtowhereitisnowandIcanonlyimaginewhatisstillinstoreforus.SAPhavematuredthisproducttoaworld-classstrategicallyimportanttoolsetthatanySAPcustomerwouldbemakingamistaketonottakeseriously.Thisdoesnotmeanafulldeploymentofwall-to-wallfunctionality.Havingtheleansetupwiththe�irstfewcriticalprocessmapped,documentedandmonitoredwillalreadyprovidemoreinsightintotheSAPlandscapethaneverbeforepossible.Fromthere,morevisibilityisgainedpromptingformoreinsightandmorefunctionality.

Thebene�itstobederivedfromSSMareonlylimitedbythedesiretoownthesolutionandconsumeitsoutputconstructively.TherehasbeennobettertimethannowtoacceptSSMasanintegralpartofthecompany'sSAPecosystemanditisessentialtoensurethattheinvestmentmadeintheSAPproductsuiteisprotectedandrealized.

ThankYou

ValtonBerisha&GrahamHenderson

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BasicTermsSolutionDocumentationThisisthecompletedocumentationcontentofasolution,includingthelibrariesandbusinessprocesses.EachSolutionDocumentationversionisabranch.

SolutionThisisthesumofacompany’ssystems,applicationsandprocesses.ItactsasacontainerforversionsofSolutionDocumentation,oneofwhichistheproductionversion.Fromaprocessperspective,asolutioncoversallthecompany’sbusinessprocesses.Fromasystemperspective,asolutioncoversallproductivesystemsthatareconnectedthroughinterfaces.Assolutionsformindependentareaswithverylimitedaccesstofunctionalityoutsideofthemselves,thereistypicallyonlyoneproductivesolutionpercompany.Evenforaninternationalmulti-sitecompanyonesolutionwillgenerallybesuf�icient.Multipleproductivesolutionstypicallycovertheusecaseofaserviceproviderrunningmultipleproductivesolutionsfordifferentclients.

SystemlandscapeAllsystemsofacompanylistedinthelandscapemanagementdatabase(LMDB).Inasolution,systemsareaddedbyaddinglogicalcomponentgroups(seebelow).Thetermsystemlandscapeisuseddescriptively–thereisnocorrespondingtechnicalobjectoftypesystemlandscape.

Branch(incl.productionbranch)Branchescanbeunderstoodas“versioncontexts”ofasolution.Thecurrentlyproductivesolutionisdocumentedintheproductionbranch.Ifyourunadevelopmentenvironmentinwhichyouaresettingupanewproductversion(whichwillbesetproductiveinthefuture),maybeincludingowncustomdevelopments,youwouldrepresentthisbyadevelopmentbranchforthesystemsinthedevelopmenttrack.TypicalmaintenanceactivitiessuchasimplementationofSAPNoteswouldnormallybehandledinaseparatemaintenancebranch,notinadevelopmentbranch.Bydefault,anewlycreatedsolutionhasaproductionandamaintenancebranch.

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LogicalcomponentgroupAsaruleofthumb,alogicalcomponentgroupcomprisesallsystemsofasolutionthathavethesameproductivesystemandsystemtypee.g.ABAPorJava.HenceforeachABAPbasedandforeachnon-ABAPbasedproductivesystemyoucreateaseparatelogicalcomponentgroup.Forexample,asolutioncouldcontainthelogicalcomponentgroupsHR,ERP,CRM,BI,PI,BOBJ,PORTAL.Asanimportantexceptiontotherule,companieswithe.g.multipleERPproductivesystemspersite(country,plant)havetouseonlyoneERPlogicalcomponentgroup.Technically,logicalcomponentgroupsarecreatedwithinsolutions.

LogicalcomponentAlogicalcomponentisthe“branchview”onalogicalcomponentgroupi.e.thesubsetofsystemswhichbelong,forexample,totheproduction,maintenanceordevelopmenttracksofyoursolution.SimilartoSAPSolutionManager7.1alogicalcomponentisavectoroftechnicalsystemsandsystemrolesthatusuallycorrespondtoatransporttrackofyourlandscape.

SystemroleIntendedpurposeofasystem-clientcombination(ABAP)orsystem(Java)withinalogicalcomponent,forexample,Development,Test,orProduction.ApplicationswithinSAPSolutionManagerusethesystemroletodeterminewhichsystemtouseforvariousoperations.Forexample,ananalysisofusagestatisticsneedstorunonaproductionsystem.Thelimitofcreatingcustomrolesisto52.Note:ApartfromnumbersyoucanalsouseallloweranduppercaselettersexceptC,D,E,F,P,S,T,V.

LibraryCollectionofredundancy-free,reusableobjectsthatyoucanreferencefromyoursolutiontoavoidduplicatecontentandreducemaintenanceeffort.Librariesareorganizedbasedonlogicalcomponentgroupsandtheapplicationcomponenthierarchy.Youcanuseorcreatelibrariesforthefollowingobjects:Executables(e.g.transactions,WebDynproapplications,FIORIapps,Developmentobjects(customclasses,reports,tables),Con�igurationunits(IMG,BC-Sets),Interfaces,Processsteps

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ExecutableExecutableobjectsusedtoperformcertaintasks.Forexample,transactionsorWebDynproapplications.Executablesarealwaysobjectswhichcanbeaccessedorexecutedbyauser.

ElementStructurenodesandobjectlistitemsarecalledelements.

ViewVisiblescopeofasolution.Youcandividethestructureofasolutionintodifferentviewssothatonlycertainpartsofthestructurearevisible.Intheoryeachusercouldcreateaviewforthescenariostheyareinterestedin.Theinitialdefaultviewonasolutioncontainstherootelementoftheproductionbranchasthetopelementandthereforeshowsthewholesolution.

SiteThesiteconceptisrelevantforcompaniesthatrunoneSAPproductonseparateproductivesystems,e.g.indifferentbranchof�ices,countriesorregionsandwherethoseproductivesystemshavealotincommonregardingsoftwarelogisticsandSolutionDocumentationbutarealsousedtosupportlocalfeatures.Foreachsite,productivesystemsmaybesuppliedthroughlocalmaintenanceanddevelopmentsystemswhiletheycanalsobeconnectedtoacommondevelopmentsystemthathandlessoftwarethatisuniformacrossalllocations.Similarly,forSolutionDocumentation,partsofthedocumentationcanbethesameacrossallsites,supplementedbyspecialdocumentationwrittenforindividualsites.Technically,thesitecontextselectsduringnavigationwithintheapplicationtherelevantmanagedsystemsbasedonlogicalcomponentgroup,siteandsystemrolewherethesitedeterminestheappropriatelogicalcomponentwithinalogicalcomponentgroupandthesystemrolepickstherightlogicalsystem.Furthermore,eachSolutionDocumentationelementcanbelinkedtooneormoresiteattributesinordertorestricttheirvaliditytothosesites.Anemptyattributevaluestandsfordocumentationthatisuniversallyvalidacrossallproductivesystemsinalogicalcomponentgroupandiscalledglobal.

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ScopeWithascope,youcannarrowdowntheSolutionDocumentationcontenttoaviewde�initionplusadditional�iltercriteriaforstructure�iltering.Scopesarealsousedforthegenerationofprocessdocumentationandfortheexecutionofreports.ReportWithreports,youcancheckthestatusofyourSolutionDocumentation,forexamplethecompletenessofdocumentationorassignmentsofobjects.Youcande�ineandexecuteyourownreportsinSolutionDocumentationbasedonreportsthataredeliveredbySAP.

BasicConcepts|LibrariesProcessStepLibraryTheprocesssteplibraryisabusinessorientedcollectionofre-usableprocesssteporiginalsusedtoassembleprocesses.Itisgroupedbyfunctionaldomainsthatcorrespondtoorganizationalstructures(forexample�inancial,productionorsales).Allprocesssteporiginalsshouldexistonlyoncetoobtainanoverlap-freelibrarystructure.

ExecutableLibraryTheexecutablelibraryisafunctionalorientedcollectionofre-usableexecutableoriginalsusedtofacilitateprocesssteporiginalswithexecutionmeans.Itiscalculatedusingmanagedsystemusagedata(performancedatabaseandusageandprocedurelogging).Allexecutableoriginalsareautomaticallygroupedbylogicalcomponentgroupsonthe�irstlevelandonthefollowingusingtheapplicationsoftwarestructure(applicationcomponenthierarchyordevelopmentpackage).

DevelopmentLibraryThedevelopmentlibraryisafunctionalorientedcollectionofre-usabledevelopmentobjectoriginalstodocumentexecutablecustomerenhancements.Itiscalculatedusingmanagedsystemusagedata(performancedatabaseandusageandprocedurelogging).Thedevelopmentobjectoriginalsareautomaticallygroupedbylogicalcomponentgroupsonthe�irstlevelandonthefollowingusingtheapplicationssoftwarestructure(applicationcomponenthierarchyordevelopmentpackage).

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InterfaceLibraryTheinterfacelibraryisafunctionalorientedcollectionofre-usableinterfaceoriginalsusedtodepicthowsystembreaksarebridged.Itisorganizedaccordingtoscenarioandfunctionalaspectsandfollowsoperationalneeds.

Con�igurationLibraryThecon�igurationlibraryisafunctionalorientedcollectionofre-usablecon�igurationunitsusedtodescribethecon�igurationofsinglefunctions,completeapplications,orprocesses.Itisgroupedbyfunctionaldomainsthatcorrespondtoorganizationalstructures(forexample�inancial,productionorsales)andorganizedaccordingtoaprocessorganization.

LifecyclebasedonBranchesAbranchrepresentsaversionoftheSolutionDocumentationcontainingprocesses,libraries,andsystems.TheproductionbranchrepresentstheproductiveversionoftheentireSolutionDocumentation.ThemaintenancebranchrepresentstheeditableversionoftheproductiveSolutionDocumentation.Itprovidesansafeenvironmentforperformingchanges.ThedevelopmentbranchrepresentsthedevelopmentversionforfutureSolutionDocumentation.

RelationshipofBranchesThereisalwaysaproductionandamaintenancebranchbutcustomerscande�ineasmanyadditionalbranchesasrequired.Achildbranch,likeamaintenancebranch,hasalwaysfullvisibilityintotheSolutionDocumentationoftheparent,forexampleinthemaintenancebranch,allunchangedelementshavethestateoftheproductionbranch.Thebranchsetupshouldbedrivenbythecustomerssystemtracksandtheplannedcustomerreleases.

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UseofanOperationsBranchforBusinessProcessMonitoringBasically,businessprocessmonitoringcannotbesetupinaproductionbranchasitislocked,ifamaintenancebranchexists.Asinthemaintenancebranchproductionsystemsarenotincluded,itisnotpossibletosetupmonitoringforaproductionsystemdirectly.ThesetupofmonitoringinthemaintenancebranchwouldpotentiallyneedChaRMdocumentsandcouldbedoneforthemaintenancesystemonly.Alsoinotherbranchesthesetupofmonitoringwouldbepossible,butwouldbesubjecttolifecyclemanagementaswell.Therefore,itispossibletocreateanOperationsBranchformonitoringpurposes.Thisbranchisnotsubjecttoreleaseandchangemanagement.Theoperationsbranchisadedicatededitablebranchusedformonitoringpurposeswhichreferstotheproductionlandscape.Asolutioncancontainasingleoperationsbranchasachildbranchoftheproductionbranch.

Theoperationsbranchisastandardbranchandhasnotanownoperationsbranchtype.Thecreationandeditingofmonitoringobjectsintheoperationsbranchcanberestrictedbyauthorization.SourceSAP.

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SAPSolutionManagertheITILalignedITManagementToolSAPSolutionManagerhasbeenre-certi�iedfromPinkVERIFYtocomplywithallofthe15ITILprocessesthatarecurrentlyavailableforcerti�ication.AlsotheGermancompanySERVIEWhasgiventheirawardcalled"SERVIEWCerti�iedTool"toSAP.

•AvailabilityManagement•CapacityManagement•ChangeManagement•EventManagement•FinancialManagement•IncidentManagement•ITServiceContinuityManagement•KnowledgeManagement•ProblemManagement•Release&DeploymentManagement•RequestFul�illment•ServiceAsset&Con�igurationManagement•ServiceCatalogManagement•ServiceLevelManagement•ServicePortfolioManagement

SAPisthe�irstvendorawardedPinkElephant’sPinkverifyITIL2011certi�icationfor15processesoftheITServicelifecycle.TheawardisamilestoneforSAPSolutionManager:theITILcerti�icationprovesthatSAPSolutionManagerisapremiumandfunctionalmatureproductthatisbeenprovidedtoSAPcustomerswithintheirsupportcontracts.SAPEnterpriseSupportcustomersareallowedtouseSAPSolutionManagerfortheirentireITsolution.ThismeansforSAPEnterpriseSupportcustomersthattheycanaccessanadequateITServiceDeskwithintegratedChangeManagement.Forthisreason,SAPSolutionManagerisveryattractivetoSAPEnterpriseSupportcustomersfromacostperspective.

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Background&GeneralInformationInformationTechnologyInfrastructureLibrary(ITIL)TheInformationTechnologyInfrastructureLibrary(ITIL)isasetofbooksdevelopedbytheUnitedKingdom'sOf�iceOfGovernmentCommerce(OGC).ITILisnowownedanddistributedbytheCabinetOf�ice.Thebooksdescribeanintegrated,processbased,bestpracticeframeworkformanagingITservices.Todate,thesebooksaretheonlycomprehensive,non-proprietaryguidanceforITservicemanagement.

PinkElephantInvolvedwithITILsinceitsinceptionin1987,PinkElephantisproudofitscommitmenttotheframework.Infact,PinkElephantisacknowledgedworldwideasTheITILExperts.PinkVERIFYTMisaninternationallyrecognizedITServiceManagement(ITSM)toolsuiteassessmentservice.Itwascreatedin1998tohelpITIL/ITSMpractitionersidentifysoftwaretoolsthatwouldsupporttheirprocessimprovementinitiativesandtoprovideITSMtoolvendorsandserviceproviderswithaprocesstodemonstrateandcertifytheirproduct’sITILcompliancetogeneralplatform,coreandintegrationcriteria.

SERVIEWCerti�iedToolSERVIEWCerti�iedTool®standsforexcellentsoftwaresolutionsforITIL®.Againstallotherinthemarketplaceavailablecerti�icatesforsoftwaresolutions,theSERVIEWCerti�iedTool®awardisfreeofcharge.Thismeansthatthecerti�icationcannotbeboughtonthemarket.Toreceivethiscerti�icationitisnecessarytoful�illthecriteriaofthehighdemandsofSERVIEWCerti�iedTool®.

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TOP10reasonswhychoosingSAPforITSM

1.BestPracticeWhichcontentdeliversthesolution?

2.FlexibilityWilltheuserlikeit?

3.ScalabilityAreallmyrequirementsful�illed?

4.InteractionHowdoesitinteractwithmyapplications?

5.IntegrationCanthesolutionbeintegratedinmySAPlandscape?

6.OpenessWhataboutmyexistingtoolset?

7.InnovationArefutureinvestmentsplanned?

8.SupportWhatifIrunintroublewithmysolution?

9.ServicesWhohelpsmeintheimplemenation?

10.UniqueValueWhatisuniquewithSAPandwhatsaycustomerswhouseit?

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Doyourprojectsgolivewhenevertheyareready?Thismeansthatyoumayhave…

-Ahardtimetoensureproper&completetesting-Highefforttakingcareofcon�licts&dependencies-ManymanualstepsandactivitiesduringGo-Live-Noroutineprocedureforgo-livesituations-TroublekeepingyourITServicesrunning…

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HanalyzerAsmentionedearlier,HANAwillbeastandardfortheSAPcustomerbase.Butamigrationisnotasstraightforwardasonemighthope,sinceanewdatabasemeansnewprogrammingsyntax.TheresultisthatsomeofyourcustomABAPcodeneedstobechangedtoworkwithHANA.

Goingthroughthousandsoflinesofcodeto�indout,whichcodewillnolongerworkorwhichcodewillhaveanadverseeffectonperformanceaftermigrationisanarduoustask,whichrequiresprogrammingandtechnicalprojectmanagementresources.

Youwillhaveto�ixsomecode.That'safact.

WeunderstandthisproblemandwehaveteamedupwiththeGekkobrainteam,whodevelopedHanalyzer.

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ServicesCONCORN


Hanalyzerisatoolthatcanhelpyou�indoutexactlywhichcodeto�ixandwhento�ixit.

HanalyzerbuildsonSAPCodeInspectorandanalyzestheinspectionsto�igureout,exactlywhichonesarerelevant.SCIwill�indallissuesinyourcustomcode,butsomeissuesareinobjectsthatarenolongerused.Otherissuesareofminorimpact.Andsomearesimplynotrelevant.

Hanalyzer�indstherelevantissuesforyoubylookingatacombinationofUPLdata,priority,impactandestimatedeffort.

HanalyzerhandlestheprojectmanagementYouwillendupwithanagileplan,thatallowsyouto�ixcodeissueswithhighimpactandlowcomplexity�irst.Itevensuggeststhesprintsforyou,soyoucandothetechnicalprojectmanagementstraightfromthetool.

InHanalyzeryoucanassigndeveloperstothevariousobjects,sotheycanbenoti�iedand�ixtheissues.Hanalyzerkeepstrackoftheprogressbyconstantlymonitoringthecode.Thisispresentedinaburndownchart,soyoucansee,whetheryouareontrackfortheupgrade.

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ServicesCONCORN


HanalyzercheckforS/4HANAreadinesstooByusingHanalyzerinS/4HANAmode,HanalyzerwillcheckyourcodeagainsttheS/4HANArecommendationsandshowyouwhichobjectsusetablesorviewsthatwillnolongerbesupportedafteraS/4HANAmigration.YoucananalyzeandprioritizetheseissuesinthesamewayasthecodeissuesbeforeaHANAupgrade,soyoucanspendyourtimeonissuesthatwillhaveanactualimpact.

ServicesCONCORN

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Geta30-dayfreelicenseofthefullproductforoneSAPSystem.Duringthattime,weareavailabletohelpyoumakethemostofthetrialbyansweringyourquestionsandconductingliveonlinedemos.

Ourteamlooksforwardtoassistingyou!

ConCornTeam|[email protected]

ServicesCONCORN


RequirementsManagementRequirementsManagementenablesyoutohandlechangeprocessesforsoftwareinnovationsusedthroughoutyourbusiness,includingSAPandnon-SAPproducts.Afteridentifyingtheneedforanewfunctionorfeature,businessdepartments(linesofbusiness)cansubmitabusinessrequirementanddetailthenecessarychanges.TheITdepartmentusesthisdatatoscopetherequirementanddeterminewhetheritcanbeimplemented.

BusinessRequirementAbusinessrequirementisadocumentinwhichthebusinessmanagerorbusinessprocessexpertdescribesnewfunctionsandfeaturesthataretobeimplementedbytheITdepartment.

ITRequirementAnITrequirementisadocumentthatthesolutionarchitectorITmanagerusestoanalyzearequestedfeatureorfunctionintermsofthebudget,thepersondaysrequired,andtherequiredduedate.AnITrequirementcanbecreateddirectlyorbasedonabusinessrequirement.

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FocusedSolutionsforSAPSolutionManagerFocusedSolutionsareturnkeysolutionsbasedonSAPSolutionManagermadeforimmediateconsumption.Theyareready-to-run,highlyintegrated,precon�igured,andautomated.FocusedSolutionsdeliverallyouneedandincludeadditionalfeaturesanddashboards,andallrelatedtraining.Theyareavailabletoallcustomers

Whatareyourimmediatebene�its?-It’sready-to-run-Allthebene�itsofapersonalconsultingsolutionwithoutthecostsinvolved-Yougetcompletemaintenanceandsupport-Youonlypaywhatyouuse.Nohiddencosts.Noshelfware-EverybodycangetiteasilyandinstantlythroughtheSAPStore

FocusedInsightsforSAPSolutionManager-Buildcustom-speci�ic,easy-to-usedashboardsinminutes-Pre-packagedcontentwithsimpli�iedcon�igurationmodels,noprogrammingneeded-Monitor800+best-practiceKPIs,pre-selectedforstandardusecases-Mixreal-timeorhistoricmetricsfromacrossallSAPSolutionManagerusecases-IdealtobuildyourInnovationControlCenterandOperationsControlCenter-Enabletop-level,strategic,KPI-drivenmanagementforthebusinesssolutionforITandBusiness

FocusedBuildforSAPSolutionManager-Automatedvisibilityofsolutionreadinessagainstduedates,withintegratedriskmanagement-Managementofdistributeddevelopmentteams-AgilereleaseandsoftwareengineeringwithJIRAintegration-Automatedtestplanning,change&releasemanagementtosupportcontinuousdelivery&integration,andDevOps-Fullintegrationofdemand,project,process,change,release,andtestmanagement

RequestaDemo&Order|[email protected]

5FocusedSolutionsLicensesareincludedwithConCornServices

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FullyManagedGlobalTestingServices

Governance,ControlandStabilty

WehaveafullyoperationaltestingcenterforDevOpsandSAPtesting.

Thistestingserviceallowsustoperformremoteend-to-endtestingfor

Non-SAPdevelopmentaswellasSAPspeci�ictesting.Manualand

automatedtestingcanbedeployeddependingontheservicerequired

andrespectivetestingenvironment.SAPSolutionManagerisourtool

ofchoicefortestmanagementasitsupportsthe'SingleSourceofTruth'

andisdesignedfortheSAPlandscape.Ourteamhaveanaccelerated

roadmaptogetcustomersreadyfortestingsothattheycantake

advantageofthebene�itsofourmanagedtestingservices.

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ServicesCONCORN


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ForSAPSolutionManagercustomersweoffer:-Identi�icationofthosepartsofyoursolutiondocumentationwhichmattertoyou-Decisionsupporttoplanandexecutecontentactivation-Bestpractices,services,andtoolsfortheupgradetoSAPSolutionManager7.2-UnparalleledspecialupgradesupportforSAPSolutionManager7.2

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WhySMaaMS:SAPSolutionManagerasaManagedServiceistheperfectwaytoallowsmalltomediumsizedcustomerstoaccesstheSolutionManagerToolsetatanaffordableprice.

SMaaMSisamulti-tenantSAPSolutionManagersystemthatenablessmalltomediumsizedenterprisecustomerstogetthebene�itsofthistoolsetwithoutincurringupfrontinfrastructureandconsultingcosts.AlongsidewithSMaaMS,ConCorninpartnershipwithSKYTAPprovidessmoothandreliablesupportservicesdelivereddirectlybyourcerti�iedconsultants.

Simpli�icationthroughSMaaMSSmalltomediumsizedcustomersoftendon’thavetheresourcestoimplement,optimizeandmaintainSAPSolutionManager,thereforetheydon’trealizethefullpotentialoftheirSAPsolutionsandsupport.

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CONCORNSMaaMS

ServicesCONCORN


ServicesCONCORN


Cloud-basedSAPSolutionManager7.2

SolmanCloudhelpsyouinstantlydeployanduseSAPon-premisesolutionsbysigni�icantlyreducingtheinitialsetupandcon�iguration

effortanddeliverquicktime-to-value.

IncludingFocusedSolutions-FocusedInsights-FocusedBuild

ConCornDeployement

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MoreSAPSolutionManagerValuethroughin-memorytechnology.AninnovativeapproachofintroducingSAPHANAastheSAPSolutionManager7.2preferredDatabase,freeofcharge,evenifyoudonotrunyourgeneralSAPSolutiononSAPHANAyet.

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CONCORNSolmanCloud

OurPro�ile

BluePencilwasestablishedin2004withacorefocusondelivering

specialistSAPservicesinSAPSolutionManager,ResourcingandTraining.

Twelveyearslater,andstillprivatelyowned,BluePencilisnowagroup

ofcompaniesthatoffersarangeofSAPandITfocusedtechnology,ALM,

usereducationandchangemanagementservices.

ALM-RunSAPBetter

Visibility,StabilityandPerformance

Weprovidestrategyroadmaps,landscapeaudits,implementationands

upportservices.Wehavewithaproventrackrecordatassistingcompanies

'RunSAPlikeaFactory'.Workingwithorganisationsofallsizesandacross

multipleindustries,wehave�ine-tunedourexecutionofthe'RunSAP'

methodologyandhavedevelopedsoundapproachestosupportthe

rolloutandadoptionofSAPSolutionManagerintoanyenvironment.

Wehavearangeofskillsandservicestailoredtoyourneeds,from

seniorspecialistswhoprovideauditsandadvisoryservices,tocerti�ied

consultantswhomonitor,operateandoptimizetheSAPSolution.


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ALM–FullyManagedServices

FastTrackValueRealization

WehaveanexpertteamthatprovidesafullymanagedSAPSolution

Managerservice.Whetheron-premiseorinthecloud,ourteamwill

managetheday-to-dayoperationsoftheSAPSolutionManagersystem

andourexpertswillconsumethedataandoffertechnicalandstrategic

guidanceinorderforthecustomertofullyrealisethebene�itsofthe

SAPSolutionManagerimplementation.

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WhenevaluatingcurrenttoolsandassetsofanITEnterprisecertaindecisionsaremadefromthinkingprojectspeci�icversusenterprisespeci�ic.FullScaleApplicationLifecycleManagementmaturityhappenswhenyouareabletoshowcoverageandusabilityacrossallITinitiatives.IntegrationsoftoolsandusabilityfortheITassetsthatyourpersonnelareauthoringwithinanSAPlandscapeisimportanttoevaluateduetothelargescaleinvestmentcompaniesmakeintheSAPsolution.Whatcan'tbelostinevaluationandongoingmaturityistheabilityforthosetoolstobeagnostictothetechnologieswithinacompany'secosystem.ThemaingoalistoaligncompanieswithtechnologythatyearoveryearisconsistentlyintheMagicQuadrantofGartnerrankingsandSAPconsidersbeingapartofitsITILcerti�ication.

TestDataManagementHPE'sApplicationLifecycleManagementconnectionintoSAP'sSolutionManagerallowsfortraceabilitytobuilds,defects,andassignmentoftestcasecoverageforallSDLCinitiativesinyourSAPlandscape.AdditionalconnectionsviaHPE'sopenAPIallowforsyncabilityanddatasharingacrossdifferentvaryingplatformsandopensourcesolutions.HPALMdeliversthe�irsttechnology–agnostic,ITPerformanceandTestDataManagementplatformforApplications.WhileSAPintegrationsareimportanttoanITlandscapebeingmindfulofotherportfoliosisjustasimportant.Itemslikecollaborationamongstdeliveryteams,defecttriageacrossmultipleinitiatives,executivescorecardreporting,andtrackingsoftwarereleasesfromRequirementsthroughdeployment.AdditionaladdedfeaturesareintegrationintoPerformanceTestingplatforms,Automation,Security,andProjectandPortfolioManagement.

Embeddedanddevelopedwork�lowsolutionsofhowtheusersoftheHPALMapplicationwillcreateandmaintainthetestdataassetsandallowforgreatercollaborationamongthoseassets.Streamliningtheprocesswillleadtobetterreportingandmanagementofresourcetimeandtraceabilityinprojectreadinessandcompletion.

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AutomationTheongoingeffortstakenbyanITstafftotestapplicationsintotalisarareoccurrenceintoday'severchangingITlandscapes.WiththeonsetofContinuousIntegrationcomesadecisionaroundwhatcanbetestedandwhatwon'tbetested.DoweuseRegressionmodelingordowetestonlywhatwethinkweknow?WithSAPSolutionManager7.2alongwithintegrationsofHPEyoucantracktheserisksmucheasierandoutlineyourautomationstrategiesthatwillultimatelyproducethemostamountoftestingcoverageperreleasecycle.

InmoretraditionalWaterfallmethodologies,companiesmustplanandmaintainautomationsmoreregularlywithtestinganddesigninitiativeshappeninginseparatecyclesorperiodsoftime.WithashiftleftintomoreAgileapproachesandthemovetowardcontinuousintegrationorDevOpsapproachesthisbecomesmoreofachallenge.Whenaddingautomation,thegoalshouldbenotonlycoverageoftestcasesbutalsotheabilityforthecurrentresourcefootprinttobeabletomaintainthat.UsingasingletoolthatallowsformultiplefacetsofallongoingtechnologystacksinanITorganizationiskeyforthistohappen.

HPE'sUni�iedFunctionalTesthastheabilitytobothintegrateandrecognizeavastmajorityofSAPtechnologyoutoftheboxaswellasscaleacrosscompanyspeci�icchangesorwork�lowanomalies.ThemoretraditionalsolutionofFunctionalTest(formerlyQTP/QuickTestPro)allowsbuildingstandardregressionaroundcurrentSAPlandscapes.Withbasecon�igurationchangestoRZ11,thevastmajorityofSAPiscompletelyrecognizableandsustainableforUFT.UsingALMtointegratewithUFTandSAPautomationhasbeenknownforyearsasabestpractice.

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Withtheemerginginterestinintegrationwithotheraspectsofapplicationsincompaniesportfolios,UFThastheabilitytohandleregressioninnotonlySAPbutalsootherapplicationsbuiltentirelydifferentfromtheSAPERPsolution.Thisallowsforcrossapplicationautomatedtestingwherenecessary.OnesuchexamplewouldberoundAPItestingwhichallowsthetestusertotestheadlesstechnologieslikeJMS,HTTPDatabasesandWebServices.Whentestingalltechnologiesdata�ilesthatmaybepushedorpulledfromvaryingapplicationsfeeding

ndeachotherdatathatneedstobevalidatedduringtestingcycles.Asthe2 partofasingleproductthiswillallowformore�lexibilityincreatinglargertestingcoverageofsingleandmultipleapplicationintegration.

rdThe3 aspectofUFTwouldbetheeverpresentneedtofollowcontinuousintegrationdemandsofanorganization.WiththeabilitytoworkinmultipleIDE's,HPE'sLEANFT,isanewfunctionaltestautomationsolutionwhichwasdesignedspeci�icallyforContinuousIntegrationandContinuousTesting.ItintegratesseamlesslywiththestandarddevelopmentIDEsandprovidespowerfulautomationAPIandtools.WithLEANFT'scompatibilityaroundcross-browsersupportandnearlyagnostictechnologystacksupport,itisabletoleveragemanydifferenttechnologiessuchas,IE,Firefox,Chrome,SAP,Android,iOS,.NET,andJava.AlongwithfullyembeddedinstandardIDEssuchasEclipse,Jenkins,VisualStudio,IntelliJIDEA,Subversion,andGIT.

PerformanceInitiativesPerformanceandAvailabilityofApplicationsisthenumberonenecessityofmostifnotallITorganizations.Whenspeakingspeci�icallyaboutPerformance,anunderstandingofhowyourapplicationisusedinproductionandhowtomodelthatisinformationeveryITorganizationshouldhave.HPE'sLoadRunneristheindustryleadingsolutionforapplicationperformancetesting.Itenablesaconsistentandrepeatableprocessforperformancetestingofcriticalapplicationsandcriticalbusinessprocesses.ThevalueofHPELoadrunnerisitallowscustomerstoperformloadtestingonabroadrangeofapplicationsacrossavarietyoftechnologies.

IntheSAPLandscapetheapproachisverysimilartothatofUFT.RZ11enablementacrossthelandscapeallowsforeasilyrecognizablefeaturesforLoadRunnertousetodevelopperformancetestingbusinessprocessestotestinanSAPenvironment.WhenthedemandsareoutsideoftheSAPLandscapeLoadrunnerprovidessupportforover20differentprotocolsandprovidessupportwhereothertoolsorOpenSourceproductscan't.TheEnterprisewidesolution,PerformanceCenter,makesenterpriselevelusabilityandsharingofassetsmucheasierforlargerscaleorganizationsthathavenotonlyvaryinglocationsofusersbutalsovaryinglocationsofapplications.WhilethelicensingofLoadrunnerandPerformanceCenterareslightlydifferenttheuseofthetechnologyisalmostidentical.BothproductsintegratewiththeHPEALMsuiteandcanbeleveragedinthesamemanorasaManualtest,AutomatedtestoraPerformancetest.Alltheassetsaresharedinacentrallocationanddefectcalloutsandreportscanbemanagedthroughoneinterface.

SecuritySecurityofApplicationsanddigitalassetshasquicklybecomeoneofacompany'smostprizedassets.Assophisticatedcyber-attacksareincreasingmanagingrisksintoday'sdigitalenterprisenowbeginsattheApplication.HPEFortifyisatoolthatwillallowyoutoprotectyourApplicationswhethertheyareonpremise,inthecloudorsomewherein-between.Allcompaniesmustprotecttheirmostbusinesscriticalassetsregardlessofassetlocations.Asthenumberofbusinesscriticalapplicationscontinuestogrowateachcompanysecuritymustreactquicklytoensureriskmitigationanddatasecurity.ThethreekeyadvantagesofHPEFortifyareComprehensive;onlyapplicationsecurityprovidertocoverSAST,DAST,IASTandRASP.Proven,overa10yearsofsuccessfulsecuritydeploymentsandbackedbytheworld'slargestsecurityresearchteam.Flexible,availableonpremiseorasaSaaSproductondemand.StaticAnalysis,DynamicAnalysis,andApplicationDefenderallworkincorrelationwithRemediationandVulnerabilityManagementtoensureendtoendcoverageforApplicationLifecycle.HPEFortifywillshowdevelopersexactlywheretheweaknessesareintheirapplicationatthecodelevelandprovidebestpracticesonhowtoremedythem.

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SkytapOverviewSkytapisapubliccloudproviderthatenablesCloudandDevOpsstrategiesfortraditionalon-premisesapplications.Ourclouduniquelysupportsapplicationmodernizationwithproduction-readysoftwaredevelopmentanddeliveryenvironmentsthatworkthesamewayasanon-premisesdatacenter.Wemakeitsimplefordevelopers,testersandotherenduserstoconsumecloudinfrastructureasaself-serviceoffering.Wedothisbypackagingservers,VMs,networks,dataandcon�igurationsintocompleteworkingenvironmentscanbeprovisioned,cloned,shared,suspended,andmovedaroundtheworld.

ProblemDescriptionAstheknowledgeandtoolsavailabletothesoftwareindustryimprove,thepotentialforproductteamstoincreasetheirvelocityandagilityalsoimproves.Thisprovidesopportunitiestoincreaseboththepaceofinnovationandqualityofenterpriseapplications.Withintheenterprise,CloudServices,Containerization,andDevOpsandAgilePracticesareparticularlywell-suitedtoimprovethespeedandef�iciencyofsoftwaredevelopment.Unfortunately,manybusinessesstruggletoapplythesemoderntoolsandpracticestotheirexistingtechnologyassets.Thisisduetofundamentalinfrastructureandtechnologyassumptionsmadewithintheirapplications.Businesses�indthatpublicInfrastructureasaService(IaaS)offeringsrequirethatapplicationsbedesignedwithfaulttolerance,idempotency,andautomationtofunctionproperly,makingmigrationofexistingapplicationstotheclouddif�icultandcostly.Deploymentofmosttraditionalapplicationsisnotautomated,andthetimeandeffortneededtocreatenewInstancesfordailytasksorexperimentationisextremelyhigh,furtherhinderingprogress.Theresultisasplitthatmanycall"2speedIT"or"Bi-ModalIT".Existingenterpriseapplicationteamsaresaddledwithtraditionaltoolsandmanualpractices,whileteamsbuildingnewerapplications–oftencreatedfromscratch–areabletomoreeasilyexperimentandintegraterecentadvancements.Thisisasigni�icantproblemgiventhatgreen�ieldapplicationsarenotatthecoreofmostbusinesses.

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OurCompanyIBISProf.ThomeAGwasfoundedin1994andisheadquarteredinWuerzburg,Germany.IBISAmericawasfoundedin2007asaresultofasuccessfulpilotprogramandisheadquarteredinReeders,PA.IBISisacuttingedgesoftwareserviceprovidercommittedtolong-termpartnershipsforthosewantingtoforgeaheadininnovation,practice-orientedresearchandprojectwork,specializinginbusinessanalysesofSAPsystems.WeconducttheseanalysesusingourtrademarkedRBEPlusmethod.Forovertwentyyearsnow,wehaveworkedjointlywithlargecorporationslikeAtos,HPE,PWCandSAPalongwithmorespecializedpartners.Overthecourseofthosetwentyyearswehavehelpedthousandsofnationalandinternationalcustomerswithourproductsandservices;alwaysinaccordancewithourcompanyphilosophy–withreliability,precisionandinnovation.

WhatmakesIBISdifferent?Weareabletoofferhighqualityproductsandef�icientservicesthankstoouremployees'manyyearsofSAPexperienceandacquiredexpertise.Forus,innovationmeansalwayskeepinganeyeonthemarket,stayingabreastofthelatesttrendsandputtingourwealthofexperiencetoworkforyou.WeassesseverynewSAPdevelopmentandimmediatelyincorporateitintoourtoolplatform.

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IBISinventedReverseBusinessEngineeringforSAPTechnologyin1999andweprovideContinuousSAPImprovementTools(RBEPlus)andServicestoSAPcustomers.OurprimarygoalishelpingourcustomersoptimizetheirinvestmentintoSAPbyimprovingproductivityandreducingcostsacrosstheirProjectManagementOf�ice(PMO)andCenterofExcellence(COE)organizations.OurSolutionssupportavarietyofserviceswhichinclude:

·Upgrades,·CustomizationReduction·Consolidations·Testing·Harmonization·OverallOptimization/Productivity·SystemComparisons·Simpli�ication·Security·S/4HANAAssessments·LicensesReviews·SAPSolutionManager·AuthorizationsAnalysisImplementation·Audits

InanutshellRBEPlusisawidely-used,provenandcomprehensivebusinessintelligencetoolwhichextractsdatafromyourproductiveSAPsystemtodocumentandanalyzeyourcurrentAs-IsusagetoidentifyopportunitiesforimprovementtoreachabetterTo-Besituation.WetakeaninventoryofyourtechnicalSAPsystemusage(WRICEFobjects),con�iguration,organizationalstructure,masterdataandtheirusageaswellasprocessanddocumentrelatedinformation.

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SOLUTIONS THROUGH VISUALIZATION

AtIMPRIVA,weunderstandtheimportanceandvaluethatSAPERPsolutionsprovidetoenterprises,speci�icallyasorganizationsare:facingincreasedindustrycompetition,strivingtoachievesuperiorcustomerexperience(CX)andtransitioningtoutilizeagileoperationsthatreducecostsandtimetodeployproductsandservices.SAPERPsystemsandenvironmentshavegrownmorecomplicatedandbecomeextremelycomplexwithad-hocmodulesandapplicationsintegratedwithlegacysystemsanddata.IMPRVIA'sdeepexpertiseandexperiencewilloptimizeandtransformthewayyourbusinessleveragesSAP.

Wehaveaproventrack-recordofsuccesshelpingourclientsleveragethepowerofSAPtostrengthentheirbusinessoperationsandbuildacompetitiveadvantage.Wedelivervalueaccretivesolutionstopowerbusinessfromend-to-end,helptostreamlineoperations,andimprovevisibilityintobusinessprocessandinformationforbetterdecisionmaking.

www.impriva.com

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SOLUTIONS THROUGH VISUALIZATION

IMPRIVAleveragesauniqueapproachtoprogramgovernanceaspartoftheSAPApplicationLifecycleManagement(ALM)SolutiontohelpourclientsgetthemostoutoftheirSAPtechnology.

Asprogramsprogress,theyrequireintegrationtoensurealignmentbetweenbusinessstrategyandITtohelptheprogramsustainitspotentialtodeliveritspromisedvalue.Alsotoprovide,oversightandcontrolduringprogramexecutionandenabletheorganizationtoassessthehealthoftheprogramandtoadjustifnecessary.

IMPRIVAisabletodeliverclientspeci�icsolutionsinordertoensuretheirsuccess.

www.impriva.com

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Solman Booklet · Title: Solman_Booklet.cdr Author: Valton Berisha Created Date: 9/12/2016 6:04:34 AM