Disaster Recovery Solutions

With Proven Solutions and Specialized Expertise, Solix Helps People Get Critical Benefits

Quickly & Efficiently

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Solix Disaster Recovery Solutions

Disasters create challenges for entire communities, families and businesses. In the difficult world of post-disaster recovery, it’s critical to have the right plan, program and partner in place.

solixinc .com | 800.200.0818

ExpErt, ScalablE program DESign baSED on Your nEEDS anD rESultSWith Solix, you can be confident in a trusted partnership that provides a broad, deep range of expertise and a full suite of services – from fast program launch to efficient delivery throughout the lifecycle of your program.

Solix will DElivEr:

• Disaster recovery subject matter expertise • Proven methodologies that can be quickly mobilized and customized to your program • A deep bench of professionals with experience in designing and managing complex disaster recovery eligibility programs • Skilled Case Managers to guide applicants through program requirements, forms, documentation and questions • Knowledgeable, certified eligibility reviewers well-versed on Federal, State and local funding guidelines • Automated platforms secure application intake, eligibility analysis and reporting • Mobile application functionality to get help to qualified applicants more quickly • Reliable unmet needs assessment based on guidelines and procedures • Internal program controls and Certified Fraud Examiners to monitor programs and minimize risks of waste, fraud and abuse

SpEcializED ExpEriEncE with communitY DEvElopmEnt block grantS for DiSaStEr rEcovErYSolix has unique expertise and experience with Community

Development Block Grant-Disaster Recovery (CDBG-DR)

funding programs. Managing critical disaster recovery

programs after Hurricane Katrina and Superstorm Sandy,

Solix has developed a deep understanding of complex

program requirements and the ability to navigate multiple

agencies, layers of administrative criteria and strict program

regulations. We understand your need for a trusted partner

to manage the urgency and complexity of large-scale,

disaster recovery programs, with the experience and

knowledge to direct you to rapidly design, mobilize and

execute these programs.

ovErviEwIn the wake of the destruction to New York City homes caused by Superstorm Sandy, the Mayor’s Office of Housing Recovery Operations (HRO) launched the Build It Back Program to help New Yorkers repair, rebuild and elevate their homes. The HRO required a skilled partner to serve as an extension of their organization and provide consultative expertise to optimize workflows, complex program administration and other critical operational services.

program objEctivES• Implement an end-to-end case management solution to streamline the intake and eligibility process and provide exceptional service to approximately 20,000 applicants • Onboard and train a team of skilled, experienced professionals to meet tight ramp-up schedules and to scale appropriately over the program lifecycle • Complete timely, accurate application eligibility reviews using a wide variety of supporting documentation in full accordance with HRO policies and Community Development Block Grant-Disaster Recovery (CDBG-DR) requirements • Develop reports and analyses to evaluate and enhance program effectiveness and ensure delivery of all contractual requirements

challEngES• Create Standard Operating Procedures (SOP) compliant with strict NYC and US Department of Housing and Urban Development (HUD) requirements • Develop an effective, multi-channel communicative strategy to translate CDBG-DR regulations and application procedures, explain required documentation and provide a better end-to-end experience for applicants

Solix Solution• In response to changes in the program approach, developed and implemented a tiered case management model designed to streamline the application flow by moving more applicants to an Option Review Meeting • Expanded the scope of cross-training for all reviewers and assigned a single advisor to guide each applicant through the process to improve the customer experience and increase efficiency • Assembled a team to examine flood policies and work directly with homeowners’ insurance companies to streamline the duplication of benefits reviews • Analyzed the HRO system data to identify program milestones, trends and anomalies and identified specific reporting criteria and delivery formats

rESultS to DatE• Exceeded all goals established for grant agreement preparation • Developed automation tools to process eligibility reviews according to client specifications and in compliance with HUD regulations • Deployed Solix program liaisons in NYC Housing Recovery Centers and the HRO Call Center to provide phone support and on-site assistance to applicants

solixinc .com | 800.200.0818

Case Study: Solix Supports Administration of NYC Build It Back Program in Response to Superstorm Sandy

Solix Disaster Recovery Solutions

Results

ovErviEwAn independent state authority needed a partner to help launch and administer a major grant program to help small businesses affected by Superstorm Sandy. With the goal of providing financial relief to qualified small businesses directly impacted by the hurricane, the program required an experienced, full-service provider of complex eligibility screening, compliance support, and exceptional customer service.

program objEctivES• Raise awareness of the state’s grant program within impacted communities • Provide convenient, personalized service to affected business owners • Award funding to eligible small businesses according to state program guidelines in a timely and efficient manner • Prevent waste, fraud and abuse by designing and implementing strong security processes and controls

challEngES• Comply with the U.S. Department of Housing and Urban Development’s stringent, complex CDBG – DR regulations • Respond quickly and efficiently to qualify eligible small business owners for critical grant funding • Engage a skilled partner with a full range of disaster relief program capabilities, including business advisement, eligibility review, quality control and disbursement functions

Solix Solution• Implement a multi-channel customer care solution including call center support, online application and agile team of Business Advisors for onsite or remote applicant assistance • Facilitate workshops at community centers to guide business owners through the application process, answer questions and provide ongoing support • Organize review teams to examine all sources of economic assistance and collaborate with insurance providers, tax authorities and federal agencies to avoid duplication of funding • Develop comprehensive reporting with detailed grant application and disbursement activity, demographic data and other key information required by client and government officials

rESultS to DatE• Ongoing program support and reporting • On target to distribute millions of dollars in funding to qualified grant applicants – visit: http://nj.gov/comptroller/sandytransparency/funds/ for current status • Personalized customer service for small business grant recipients

solixinc .com | 800.200.0818

Solix Disaster Recovery Solutions

Case Study: Solix Helps State Agency Administer Superstorm Sandy Small Business Grant Program

“Many times it would seem like [our Solix Business Advisor] was going above and beyond his job description in the early morning or late evening calls and emails I would receive. He was a great resource of information and never seemed to mind answering my endless list of questions.”

- Grant Recipient, Deli Restaurant Owner

“These months after the storm have been difficult. One bright spot for me was the assistance I received from my Business Advisor. She was knowledgeable, helpful and most importantly, very encouraging through the grant application process.”

- Grant Recipient, Clothing Store Owner

solixinc .com | 800.200.0818