Solid Performance Solutions 1 What is PBET? Information on Performance-Based Equipment Training

Solid Performance SolutionsSolid Performance Solutions 1 ✓✓

What is PBET?What is PBET?

Information on Performance-Based Equipment Training


PBET: For Who?PBET: For Who?

In-house trainers On-the-job trainers Vendor trainers Customer support specialists

Anyone responsible for helping people improve their technical or equipment skills in the semiconductor industry


Why?Why?

Effective training ... Improves performance Makes satisfied customers Makes more efficient use of staff Is used only when appropriate Requires specialized skills


Heard these complaints?Heard these complaints?

He’s got a "certificate" — He’s got a "certificate" — but ....but ....

He’s got a "certificate" — He’s got a "certificate" — but ....but ....

OfAttendance



He’s got a "certificate" — but ....

Too much theory in your Too much theory in your course; it isn't practical.course; it isn't practical.




Too much theory in your course; it isn't practical.

Your experts couldn’t make my Your experts couldn’t make my people expert performers!people expert performers!

Technical experts who train,

Also need to be skilled in training.





Your experts couldn’t make my people expert performers!

Your course materials were Your course materials were beautifully prepared! But ....beautifully prepared! But ....

Are they CLEAR, CORRECT, and COMPLETE so that they facilitate Performance Improvement?

Are they CLEAR, CORRECT, and COMPLETE so that they facilitate Performance Improvement?





Your experts couldn’t make my people expert performers!

Your course materials were beautifully prepared! But ....

You’ve got "tests" but they You’ve got "tests" but they don't prove much.don't prove much.


Training: It’s About PerformanceTraining: It’s About Performance

Human Performance

Training

Business Results


1.Performance objectives are the heart of the process.

1.Performance objectives are the heart of the process.

In performance-based training...In performance-based training...

Are you Ready to Connect Training to

Business Needs?

PERFORMANCEPERFORMANCEOBJECTIVESOBJECTIVES

PERFORMANCEPERFORMANCEOBJECTIVESOBJECTIVES



2.Performance objectives are derived from the analysis of real world performance needs.

2.Performance objectives are derived from the analysis of real world performance needs.

FRONT END ANALYSIS includes:

Business Goal Analysis Job Analysis Task Analysis

Analysis is done first, “Up Front” …



3.Course content and other aspects of lesson design are derived from objectives.




Analysis is done first, “Up Front” …

COURSE DESIGN

Course Content Instructional Aids Demonstrations Practice Activities Skill Checks / Tests





When Course Design is done first,…

COURSE DESIGN


It is unlikely that the training will support the business requirements.

and objectives are created to reflect what was designed…







Analysis is done first, “Up Front,” to determine objectives and from this, everything else follows

COURSE DESIGN



4.Performance objectives are clearly stated and contain standards (measurables).

4.Performance objectives are clearly stated and contain standards (measurables).


HeartFailure!!

Given the lesson,remove and replace the magnetron to 100% accuracy.

OR

Demonstrate your knowledge of the magnetron by discussing the removal procedure with two other people in the class.

Functioning Heart

Given:1) an XL50 with a faulty magnetron, 2) standard tool kit, 3) a replacement magnetron, and 4) the XL50 Manual, remove and replace the magnetron. Standards: a) Each step of the procedure must be followed in sequence, b) When finished:

•no water will be leaking from the connections, and •the XL50, when tested, will not automatically shut down due to radio frequency leakage.



Prerequisites are those

performance objectives

(skills) which enable one to master certain

entry level performance

objectives (skills) in a

course.

5.Prerequisite objectives are identified and enforced.


QuickTime™ and aTIFF (Uncompressed) decompressor

are needed to see this picture.


Here’s what can happen when trying to train a group of maintenance technicians if this is NOT done…








That’s why prerequisites must be identified and enforced.

Maintenance Tech

Equipment Engineer

OperatorProcess Engineer

Maintenance Tech

Maintenance Tech

Operator

Maintenance Training Class … Individual Performance Cannot Be Assured Here



Performers need competence and confidence to be successful.

6.Hands-on practice is maximized. 6.Hands-on practice is maximized.

Practice builds competence and confidence.



Instead of…Instead of…

• Having no tests— where students are certified because they merely attended the training.

• Having all written or knowledge tests.• Using tests to rank students.• Letting the clock and course schedule limit the amount of practice.• Having the same activities and time limits for all students.

7. Skill tests are used to measure competency. 8. Practice and tests are repeated until "mastery" is achieved.

7. Skill tests are used to measure competency. 8. Practice and tests are repeated until "mastery" is achieved.



1. Performance objectives are the heart of the process. 2. Performance objectives are derived from the analysis of

real world performance needs.3. Course content and other aspects of lesson design are

derived from objectives.4. Performance objectives are clearly stated and contain

standards (measurables).5. Prerequisite objectives are identified and enforced.6. Hands-on practice is maximized.7. Skill tests are used to measure competency. 8. Practice and tests are repeated until "mastery" is

achieved.


Summary definition of PBETSummary definition of PBET

Performance-based equipment training is the most cost-effective way to train customers and employees to operate, maintain, program, and troubleshoot complex equipment.

Why? PBET is equipment training based on front end analysis that ensures participants are able to reach mastery of the job skills described in clearly stated and measurable learning objectives.


How Does PBET Compare to E-Learning or Blended Learning?How Does PBET Compare to E-Learning or Blended Learning?

Blended Learning is a training design strategy that incorporates both instructor centered learning activities (like lectures, instructor demonstrations, and instructor guided practice) with various self-paced learning activities (like e-learning or paper-based booklets for gaining knowledge and experiencing practice.

PBET is an overall approach to creating performance improvement through training.

PBET has always recommended a strategy of blended learning activities.

As long as PBET guides the overall approach, any e-learning activities stand a better chance of success.

Keep in mind that


How Does PBET Compare to E-Learning or Blended Learning?How Does PBET Compare to E-Learning or Blended Learning?



In other words,

PBET involves the process shown below and described earlier.

COURSE DESIGN


Blended Learning (which includes E-Learning) describes a “COURSE DESIGN” which includes both instructor-centered and self-paced activities. COURSE DESIGN

• Instructor-Centered Activities

• Self-Paced Activities

• Blended Activities

For Designing…


How Does PBET Compare to E-Learning or Blended Learning?How Does PBET Compare to E-Learning or Blended Learning?There are some common errors in this area … And the PBET Workshop includes some activities to help trainers avoid them.

As explained earlier, it is unlikely that such training will support the business requirements, especially for maintenance training.

This is because such decisions inevitably affect key principles like the implementation of effective hands-on practice, among others.

COURSE DESIGN

We want a

100% e-

learning

course!

For Designing…

COURSE DESIGN

We want a

100% e-

learning

course!

For Designing… Course Content Instructional Aids Demonstrations Practice Activities Skill Checks / Tests

When Course Design is predetermined to be entirely created as e-learning alone.


How Does PBET Compare to E-Learning or Blended Learning?How Does PBET Compare to E-Learning or Blended Learning?There are some common errors in this area … And the PBET Workshop includes some activities to help trainers avoid them.When Blended Learning is created so

that ALL of the e-learning lessons are completed prior to the course.

What many fail to realize… E-learning lessons permit flexibility in the context of a group of trainees at a remote location such as the supplier training center. Such flexibility is essential to creating maximum hands on practice at the least cost.

In a group course with NO individualized activities, it is difficult to find time for each person to practice

tasks on the machine.

A group course WITH individualized activities integrated into the course itself, provides the needed flexibility to schedule time on the machine with each

student for all tasks.


Why PBET for our industry?Why PBET for our industry?

The principles make sense. Industry-wide task forces have recommended

it. Some manufacturers require it.


PBET OriginsPBET Origins

60+ Years of Performance-Based Training– Military– Many industries– Robert Mager: Criterion Referenced Instruction (CRI)

1992-1994: SEMATECH – Task forces establish training guidelines– Julian Serda at SEMATECH creates original PBET

Workshop» PBET Workshop = 4-5 days [CRI Workshop 14-20 days]» PBET Workshop = Specific to the semiconductor manufacturing and

equipment industries [CRI = all industries]

1995: Richard Goutal takes over the Workshop


Richard Goutal: Workshop LeaderRichard Goutal: Workshop Leader

• 9 years - Workshop Leader /

Training Consultant

• 8 years - Training Manager for

Semiconductor Equipment

Supplier

• 17 years - Secondary School

Teaching and Administration

Taught PBET Workshop over 150 times1300+ people “PBET-ized”

Sole Owner/Consultant, Solid Performance Solutions


Is this the latest training fad?Is this the latest training fad?

NO.

Performance-based training is a core subset of performance technology. It grew out of ...

Training methods used by the Allies in WWII Learning theories of B.F.Skinner, Harvard Behaviorist Subsequent work by major contributors to

performance technology, including: Bob Mager Tom Gilbert Joe Harless


Is this the latest training fad?Is this the latest training fad?

Today, there are thousands of practitioners of performance-based technology in many industries.

Recommended for more information:

A GROUP: International Society for Performance Improvement: www.ispi.org

A BOOK: What Every Manager Should Know About Training by Robert Mager. Contact for purchase: Center for Effective Performance, Atlanta, Georgia,USA. Tel - 770-458-4080.


Why Solid Performance Solutions?Why Solid Performance Solutions?

Uses the SEMATECH outline & course objectives– The workshop is industry-specific– The workshop is condensed

Broad experience with the application of PBET principles to the semiconductor industry


About the PBET-izedAbout the PBET-ized

1996-'97

1998-'99

2000-’01

1994-95

68%32%

From U.S.A. From Other Nations

Those Attending...Number "PBETized"To Date: 1317

319

320

358

116

89%11%

SuppliersFabs

Those Attending...

16269

With Any PBETizedWith 5+ PBETized

Organizations

2002-’03204


Top 10 Participating OrganizationsTop 10 Participating Organizations

'94-'95 '96-'97

'98-'99 '00-'01To Date

Intel

Teradyne

ESEC

Asymtek

Cookson

Novellus

Canon

DEK

Panasonic

Lam Research

2

1

--

--

--

5

--

--

--

5

44

11

5

4

17

2

12

15

--

23

7

28

25

22

11

4

--

13

--

--

19

25

11

17

17

14

--

4

11

--

81

65

49

47

47

33

32

32

30

28

'02-'03

9

--

8

4

2

7

20

--

19

--


Top Participating Organizations*Top Participating Organizations*Accretech AdvantestAEM-EvertechAlphasemAMDAsymtekAsyst TechnologiesAugust TechnologyAurotechAutomation Tooling SystemsAxcelis TechnologiesBio-Rad LaboratoriesBTUCanonCaprisCencorpCookson / SpeedlineDEKDelta DesignDiscoDNS ElectronicsElectroglasEntegris

ESECFSI InternationalFujiGasonicsGem City EngineeringGeneral ScanningICOS Vision SystemsIntelKLA InstrumentsKokusaiKulicke & SoffaLAM ResearchLindbergLintecLKTLTXMecomb Sales & ServiceMITMotorolaNational SemiconductorNikonNovellusNP Test

PanasonicPhilips AnalyticalRofin-BaaselRudolph TechnologiesRVSIS K DaifukuSCP Global TechnologiesSemiconductor SystemsShinkoSpeedfam - IPECSRTSTISubMicron SystemsSVGTeradyneTexas InstrumentsTherma-WaveTiros SemiconductorTokyo ElectronUltratechUnaxisVanguard AutomationVarian* With 5 or more having been PBET’ized


About the WorkshopsAbout the Workshops

San Jose Area -- 16Boston Area -- 16Phoenix Area -- 16Austin / Dallas -- 7

USA Misc -- 2Asia -- 20

Europe -- 4PLUS 26 On-Site Locations Worldwide

107 Workshops in All

Locations Since 1998


The PBET workshop overviewThe PBET workshop overview Duration: Four days (five days when done overseas or

onsite) Requirements: There are 18 - 23 skills to be learned Approach:

• Background information is provided as necessary• Many examples are provided as templates• Each skill is practiced• Job aids are provided for many skills to simplify the work• Each skill is tested and participants are "Signed off" as they

demonstrate their performance Application: Participants work on two of their own lesson

development projects. Participants work alone, in groups, and with partners throughout

the workshop experience.


PBET tasks taught in the workshopPBET tasks taught in the workshop

Identify PBET Characteristics List PBET Design Phases Perform Needs Analysis Perform Task Analysis Plan Job Aids Perform Job Analysis Edit Performance Objectives Write Performance Objectives Interpret Skills Hierarchies Develop a Skills Hierarchy Design Skill Test Describe Relevant Practice Select Relevant Content Determine Content Delivery Method Plan a Lesson Introduction Prepare Your Own PBET Lesson Plan Develop Course Materials Apply Trainer Characteristics Pilot a PBET Lesson Plan Explain PBET Trainer Responsibilities Describe Evaluation Levels


More informationMore information

Solid Performance Solutions

www.Mr-PBET.com

Documents

Solid Performance Solutions 1 What is PBET? Information on Performance-Based Equipment Training