Software Licensing Operations

© 2014 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. Page 1 of 41

Software Licensing Operations

Cisco License Registration Portal (LRP) User Guide

Version 0.5

June 2014

Name Version Notes Date

Donna Bugarin 0.1 6/17/14

Donna Bugarin 0.2 Updated Add a Device section 6/24/14

Donna Bugarin 0.3 Updated Add a Device Section 07/14/14

Vinay Churi 0.4 Updated RMA Section 07/15/14

Donna Bugarin 0.5 Updated Add a Device Section 8/4/14


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Welcome to the Cisco Software Licensing Operations: License Registration Portal User

Guide. This guide provides general instructions to assist with the basic navigation and

functionalities of the License Registration Portal (www.cisco.com/go/license).

Make a selection below to begin…

Table of Contents

1. Important Guidelines & Recommended Browsers

2. Support Information

How To…

3. Access the License Registration Portal (LRP)

4. Register and Fulfill a Product Authorization Key (PAK)

5. Register Multiple PAKs

6. Retrieve Existing Licenses

7. Add a Device to your Device Table

a) Device Credential Definitions & Product Selection

8. Re-Host a License

9. Transfer Features to a Token

10. Transfer All Licenses from a Failed Device to a Replacement Device using the Return Material Authorization (RMA) Function

a) Offline Device and Unable to Provide the Required Credentials, use the RMA Process

11. Find your Transaction History

12. Produce a Demo or Evaluation License

http://www.cisco.com/go/license


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Important Guidelines

1. Have your CCO ID and password readily available for log-in

2. Recommended Browsers

Internet Explorer (IE) v. 10 & 11

Mozilla Firefox v. 28 & 29

Google Chrome v. 33 & 34

Safari v. 5 and up

Support Information & Helpful Links

Cisco License Registration Portal ‘How-To’ video series

New License Registration Portal Blog

Log-In at www.cisco.com/go/license

Back to Table of Contents

https://www.youtube.com/watch?v=f1t_0YkNvuI&list=PLFT-9JpKjRTCDpWqlLbqKI2kAsKcXkiYF

https://supportforums.cisco.com/blog/12239521/new-license-registration-portal-goes-live-sunday-june-29th

http://www.cisco.com/go/license


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How To...Access the License Registration Portal (LRP)

1. Go to www.cisco.com.

2. Select “Support” from the top menu.

3. Under the Manage Software Section, select the Register and Manage Licenses link. This will take you to the LRP Log-In page.

http://www.cisco.com/


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…continue How To...Access the License Registration Portal (LRP)

4. From the Log-In page, enter your CCO account ID and password. a. If you don’t have one, create an account to the right of the page.

5. Once you successfully log-in, you will be navigated to the licensing landing page. A series

of How-To videos are available as well as several links to support documentation.

6. To proceed to the license registration page, click on .


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…continue How To...Access the License Registration Portal (LRP)

You are now on the License Registration Portal Main Page.



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How To...Register and Fulfill a Product Authorization Key (PAK)

1. Enter your Product Authorization Key (PAK) in the Get New Licenses from PAKs or Tokens field.

2. Click on Fulfill button.

3. A Pop up screen will display the contents of features represented by your PAK. A scroll bar will allow viewing and selecting desired features. Select any quantity of any feature or for convenience you can choose to assign all quantities.


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…continue How To...Register and Fulfill a Product Authorization Key (PAK)

4. Once you have selected the feature, click on Next.

5. Depending on the product you are attempting to license, you will then enter the Device ID information (this could be a PID and Serial Number or MAC address, or other Node Lock information).

6. Click Next.


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7. Agree to the Terms and Conditions and review the information on the page.

8. Click Submit.

The LRP will process your request designated by the progress bar.


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When complete, you will receive a License Request Status message for confirmation the license has been sent to the email you designated. Additionally, you are able to download the license just produced directly from this pop-up status message by clicking the Download button.

Below is an example of a license for a Digital Content Manager (DCM) Product.


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Along with the option of downloading a license, as mentioned, the license is also emailed to the user’s email account. Users are able to specify additional email addresses as needed.

In many cases, opening the email will reveal a zip file which contains the License file as well as instructions on how to install the license.



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How To...Register Multiple PAKs

1. To register one or more PAK’s, select the PAKs Tab under the Manage section.

2. Then, click Actions and select Add New PAKs from the drop down menu.

3. The Add New PAKs pop-up window appears. You are able to enter up to 10 PAKs (keep in mind, use a comma to separate each PAK. Then click Submit.


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... continue How To...Register Multiple PAKs

A summary of the PAKs you added are displayed.

After the PAKs are loaded, they are available for fulfillment and appear under the PAKs tab with an Unfulfilled Status.

To initiate fulfillment, left click the mouse over any PAK and the option to Get New Licenses appears. Another method is to select the checkbox next to the PAK you wish to use and then click on the Actions option. The Get New Licenses option appears in the drop down menu.



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How To...Retrieve Existing Licenses

There are several ways to retrieve an existing license.

1. One method is to click on the License tab under the Manage section. This populates a list of all your registered licenses.

2. To find all the licenses associated to a particular product, select the Filters option

a. Populate one of the query fields. In this example, we use a query on the Device Product ID, then, click on Apply to sort the results.


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…continue How To...Retrieve Existing Licenses

Once you click Apply, the list of all licenses appears for that device, sorted by Date. The most current licenses are listed first at the top.

3. Left clicking your mouse over a specific License ID provides a drop down menu that offers various options including Download or Resend the license. Selecting the Download option downloads the license to your laptop or system.


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…continue How To...Retrieve Existing Licenses

If we selected the Resend option, the Resend License pop-up window would appear displaying the license ID. Clicking Resend sends the requested license to the user account’s email address.

A License Request Status message appears and a green check designates a successful operation.



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How To...Add a Device to your Device Table

In the case you would need to retrieve an existing license associated to another device, you are able to do so by adding a device to your device table.

1. To add a device to your device table, click the Devices tab under the Manage section.

2. Select the Actions option and from the drop down menu, select Add Device.

3. Once you click Add Device, a pop-up window appears. From the Select drop down list, choose the type of product you would like to add to your device table. In the example below, we have selected DCM.


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…continue How To...Add a Device to your Device Table

4. Then, enter the Device ID and click OK.

Once you click OK, a confirmation message appears that the device you specified has been added to your device table successfully.

To find the added device, use the Filter option and search for the Device ID.


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Device Credential Definitions & Product Selection

Device Credential Definitions

License File: Select this option if you are using a Flex LM product (Flexera Technology). This license file would have been received via an email when the PAK was fulfilled.

Device Credential: Select this option if you are using a Sentinel product (SAFENET Technology). This credential is provided by the device via the admin function.

DCM/D9036/D9859/RFGW/ROSA: Select this option if you are using a Legacy Scientific Atlanta product (now known as SPVTG), this will require the UDI to be entered in the ‘UDI Host ID’ field.

Node Lock: Select this option if you are using NEXUS 7000 product. It represents the serial number/device identified located on the device.

License Request: Select this option if you are using a FNE product (Flexera Technology). This credential will be received in XML format from the PLM server.

ASR5000/ASR5500: Select this option if you are using ASR5K. This represents the device identifier.

Tandberg SN: Select this option if you are using a Tandberg product (now known as Cisco Telepresence). This represents the serial number of the product.

Cisco FirePOWER License Key: Select this option if you are using a Sourcefire Product. This represents the License Key of the Defense center.


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The following Sentinel products can be added via option [Device Credentials]

Product Family

1861 ISR

5500 SERIES WIRELESS CONTROLLERS

7500 WIRELESS CONTROLLERS

800 FIXED

APPLICATION EXTENSION PLATFORM (AXP) AND UCSE

ASR 900

ASR 920

ASR1001

ASR901 SERIES ROUTERS

BRE QUALITY ANALYSIS PRODUCT

CARRIER PACKET TRANSPORT & 15454

CATALYST 2300 SERIES

CATALYST 2960

CATALYST 31XX (CBS30XX/CBS31XX)

CATALYST 3560E/X AND 3750E/X

CATALYST 4500E & 4500-X

CATALYST 4500E & 4500-X SERIES

CATALYST 6000 FREE CRYPTO LICENSE

CGR1000

CISCO 2504 WIRELESS CONTROLLERS

CISCO 5921 EMBEDDED SERVICES ROUTER

CISCO ASR9000

CISCO IOS XR SOFTWARE

CISCO MXE 5000 SERIES MEDIA EXPERIENCE ENGINE

CISCO NETWORK ANALYSIS MODULE (NAM)

CISCO NETWORK ANALYSIS MODULE ? VIRTUAL (VNAM)

CISCO UNIFIED MESSAGE GATEWAY

CISCO UNIFIED SIP PROXY (CUSP)

CISCO UNITY EXPRESS

CISCO VIDEO ANALYTICS

CISCO WIRELESS CONTROLLER ON SRE FOR ISR G2

CISCO WIRELESS CONTROLLERS (2500/5500/7500/WISM2) DTLS

CISCO WISM2 WIRELESS CONTROLLERS

CISCO5921ESR

CIVS-APPS

CLOUD SERVICES ROUTER

CRS

ES3 ETHERSWITCH

GATEKEEPER AND AMR

IE2000

IPS ISR LICENSING

IPS SERVICE LICENSE - 4270/4300/4500 SERIES, AIM-IPS-K9, OR VERSION 6.1+

ISA 500 SERIES SECURITY APPLIANCE

ISR G2


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ISR4300

ISR4400

ITP 5500 SERIES WIRELESS CONTROLLERS

ITP 800 FIXED

ITP CATALYST 2960

ITP CATALYST 3560E/X AND 3750E/X

ITP CATALYST 4500E 4500-X SERIES

ITP CISCO 2504 WIRELESS CONTROLLERS

ITP ISR G2

ME3600X/3800X

ONS 15454 MSTP

PANDA SWITCH 6750X

RFGW-10 DS384

SA 500 SERIES SECURITY APPLIANCES

SA540 SSL LICENSE

SRE WLC BASE LICENSE (FREE)

SURVIVIABLE REMOTE SITE VOICEMAIL (SRSV)

UBR MC20X20/3G60/PRE5/3GSPA

UNIFIED COMMUNICATIONS 320

UNIFIED COMMUNICATIONS 500 SERIES

VIRTUAL DESKTOP SWITCHING

VIRTUAL WIRELESS LAN CONTROLLERS

VMSS

WIRELESS LAN CONTROLLER

The following Flex LM products can be added via option [License File]

Product Family

ACCESS REGISTRAR

ASA - DUCATI

BILLING AND MEASUREMENTS SERVER

BROADBAND ACCESS CENTER

BUSINESS VIDEO COLLECTOR

CABLE BROADBAND TROUBLESHOOTER

CARIDEN

CGNMS

CISCO 3GBPS GUARD/2GBPS DETECTOR

CISCO AON SOFTWARE

CISCO APPLICATION CONTROL ENGINE

CISCO APPLICATION CONTROL ENGINE (ACE) XML GATEWAY - CRO

CISCO APPLICATION CONTROL ENGINE (ACE) XML GATEWAY - NON CRO

CISCO APPLICATION NETWORKING MANAGER

CISCO CATALYST 6500/7600 WEBVPN

CISCO DATA CENTER NETWORK MANAGER

CISCO DATA VIRTUALIZATION - CIS

CISCO EMERGENCY RESPONDER


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CISCO EXTENDED CARE 1.0

CISCO HEALTHPRESENCE

CISCO HEALTHPRESENCE 2.1 AND LATER

CISCO HEALTHPRESENCE EXTENDED REACH

CISCO INTERCOMPANY MEDIA ENGINE

CISCO IP INTEROPERABILITY AND COLLABORATION SYSTEM

CISCO IP INTEROPERABILITY AND COLLABORATION SYSTEM 4.5(X), 4.6(X) AND LATER

CISCO MATE DEDICATED

CISCO MATE DEDICATED - TNC SUBSCRIPTION

CISCO MATE FLOATING

CISCO MATE FLOATING - TNC SUBSCRIPTION

CISCO MEDIA EXPERIENCE ENGINE (MXE)

CISCO MEDIA EXPERIENCE ENGINE V 3.1 AND LATER

CISCO MEDIA EXPERIENCE ENGINE V 3.1 MIGRATION

CISCO MODELING LABS

CISCO MODELING LABS TNC SUBSCRIPTION

CISCO MULTICAST MANAGER (V3.2 AND LATER)

CISCO NETMANAGER - IP INFRASTRUCTURE 1.0

CISCO NETMANAGER - UNIFIED COMMUNICATIONS

CISCO NETWORK ASSET COLLECTOR 1.2

CISCO NETWORK BUILDING MEDIATOR

CISCO NETWORK BUILDING MEDIATOR - MEGATRON

CISCO NEXUS 9000 SERIES SWITCHES

CISCO PHYSICAL ACCESS MANAGER

CISCO PRIME CABLE PROVISIONING

CISCO PRIME COLLABORATION MANAGER

CISCO PRIME NETWORK

CISCO PRIME NETWORK REGISTRAR

CISCO PRIME SECURITY MANAGER

CISCO QUANTUM

CISCO SECURE ACCESS CONTROL SYSTEM

CISCO SECURE ACS VIEW SERVER

CISCO SECURITY AUDITOR

CISCO SECURITY MANAGER

CISCO SMART BUSINESS PORTAL

CISCO TELEPRESENCE

CISCO TELEPRESENCE EXCHANGE

CISCO TELEPRESENCE READINESS ASSESSMENT MANAGER

CISCO TELEPRESENCE READINESS ASSESSMENT MANAGER 1.0

CISCO TELEPRESENCE SATELLITE

CISCO TELEPRESENCE UPGRADE

CISCO UCS DIRECTOR (FORMERLY CLOUPIA) OFFERINGS

CISCO UCSD EXPRESS

CISCO UNIFIED APPLICATION ENVIRONMENT

CISCO UNIFIED APPLICATION ENVIRONMENT - V8 AND LATER

CISCO UNIFIED CALLCONNECTOR

CISCO UNIFIED COMMUNICATIONS MANAGER - ARMY


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CISCO UNIFIED COMMUNICATIONS MANAGER - PARTIAL

CISCO UNIFIED COMMUNICATIONS MANAGER - SINGLE

CISCO UNIFIED COMMUNICATIONS MANAGER - UPGRADE

CISCO UNIFIED COMMUNICATIONS MANAGER AND CUPS - VMWARE

CISCO UNIFIED COMMUNICATIONS MANAGER BUSINESS EDITION 3000

CISCO UNIFIED CUSTOMER VOICE PORTAL STUDIO

CISCO UNIFIED CUSTOMER VOICE PORTAL(FLEX)

CISCO UNIFIED EXPERT ADVISOR

CISCO UNIFIED INTELLIGENCE CENTER

CISCO UNIFIED INTELLIGENCE CENTER 2

CISCO UNIFIED INTELLIGENCE SUITE

CISCO UNIFIED OPERATIONS MANAGER

CISCO UNIFIED PERSONAL COMMUNICATOR

CISCO UNIFIED PROVISIONING MANAGER

CISCO UNIFIED SERVICE MONITOR

CISCO UNIFIED SERVICE STATISTICS MANAGER

CISCO UNIFIED VIDEOCONFERENCING

CISCO VDS IS

CISCO VFRAME DATA CENTER - HA

CISCO VFRAME DATA CENTER - NON HA

CISCO VIDEO SURVEILLANCE MANAGER

CISCO VIDEOSCAPE MEDIA SUITE

CISCO VIRTUAL SECURITY GATEWAY

CISCOFOCALPOINT.COM

CISCOWORKS - HEALTH AND UTILIZATION MONITOR

CISCOWORKS INTERFACE CONFIGURATION MANAGER

CISCOWORKS IPC OPERATIONS MANAGER

CISCOWORKS IPC SERVICE MONITOR

CISCOWORKS LAN MANAGEMENT SOLUTION

CISCOWORKS NETWORK COMPLIANCE MANAGER (NCM) PRODUCT

CLEAN ACCESS

CLEAN ACCESS FAILOVER

CLEAN ACCESS FAILOVER MANAGER

CLEAN ACCESS PROFILER

COLLABORATION SERVER

CROSSBOW

CRS CRO VERSION

CRS SOFTWARE (ICD)

CRS SOFTWARE (IVR)

CRS SOFTWARE (NASR)

CRS SOFTWARE (NTTS)

CRS SOFTWARE (QM)

CS-MARS

CVP UPGRADE

DATA CENTER NETWORK MANAGEMENT (BASE LICENSE)

DATA CENTER NETWORK MANAGEMENT (INCREMENTAL LICENSE)

DATAINMOTION

ECLAT


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E-MAIL MANAGER

EMSP

EMSP - TNC SUBSCRIPTION

ENHANCED DEVICE INTERFACE

FALCON - T AND C SUBSCRIPTION

FIBER CHANNEL STORAGE SWITCH FOR ALL

FISHBOWL

GENERIC FLEXLM

GLOBAL SITE SELECTOR

GLOBAL SITE SELECTOR (NODE-LOCKED)

H323 SIGNALING INTERFACE

ICSUNITY 4.X NEW

ICSUNITY 4.X UPGRADE

IDENTITY SERVICES ENGINE

IDENTITY SERVICES ENGINE - TNC SUBSCRIPTION

INTERCLOUD FABRIC

IOS RELICENSING

IP IVR - V4.X TO V7.X

IP IVR - V8.X AND GREATER (NODE LOCKED)

IPCC EXPRESS - V8.X AND GREATER (NODE LOCKED)

IPS SENSOR

MDS 9000, NEXUS 5000 AND NEXUS 7000 SERIES SWITCHES

MEETINGPLACE - V7 AND V8

MEETINGPLACE (FLEXLM)

MEETINGPLACE EXPRESS

MEETINGPLACE- V8.5 AND LATER

MOBILITY SERVICES ENGINE

NCS 1.0

NCS-WAN

NET FLOW COLLECTOR

NETWORK BUILDING MEDIATOR

NEXUS 1000V

NEXUS 1000V FOR HYPER-V

NEXUS 1000V INTERCLOUD

NEXUS 3000

NEXUS 4000 SERIES SWITCHES

NUOVA SWITCH PRODUCT

ORION MANAGED SERVICES SOLUTION

PGW2200 SOFTSWITCH

PGW2200 SOFTSWITCH (PF)

PNCV12

PRIME ASSURANCE MANAGER (PAM)

PRIME ANALYTICS

PULSE

QMOG

QOS POLICY MANAGER (QPM)X

QUANTUM WAVE DEDICATED

QUANTUM WAVE DEDICATED - TNC SUBSCRIPTION


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RED HAT ENTERPRISE LINUX SUBSCRIPTION ACTIVATION REQUEST

REMOTE EXPERT MANAGER

RESOURCE MANAGER ESSENTIALS AND PERFORMANCE MONITOR

SECURE IDS HOST SENSOR

SECURITY AGENT

SECURITY AGENT STARTER KIT

SMALL BUSINESS NETWORK MANAGEMENT

UCS 6100 SERIES FABRIC INTERCONNECT

UCS CENTRAL

UNIFIED COMMUNICATIONS AUDIT TOOL

UNIFIED COMMUNICATIONS DEPLOYMENT TOOL

UNIFIED CONNECTIONS

UNIFIED PRESENCE SERVER

UNITY BRIDGE

UNITY CONNECTION HA

UNITY CONNECTION NEW

UNITY CONNECTION WITH SIGNATURE

UNITY NEW

UNITY POOLING LICENSE

UNITY UPGRADE

VIPER

VMS (COMMON SERVICES)

VSG HYPER-V

WIRELES CONTROL SYSTEM 8.0 UPGRADE

WIRELESS CONTROL SYSTEM (WCS) NAVIGATOR

WIRELESS CONTROL SYSTEM (WCS) SITE

WIRELESS CONTROL SYSTEM 8.0

WIRELESS CONTROL SYSTEM SOFTWARE

The following FNE products can be added via option [License Request]

Product Family

CISCO UNIFIED COMMUNICATIONS

CISCO UNIFIED COMMUNICATIONS - 2

CISCO UNIFIED COMMUNICATIONS - CWMS

FNE TERM AND CONTENT



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The following ASR5K products can be added via option [ASR5000/ASR5500]

Product Family

ASR5000/ASR5500

The following legacy Scientific Atlantic (now known as SPVTG) products can be added via option [DCM/D9036/D9859/RFGW/ROSA]

Product Family

SPVTG-D9036-BU

SPVTG-D9036-MAIN

SPVTG-D9600

SPVTG-D9859

SPVTG-DCM-BU

SPVTG-DCM-MAIN

SPVTG-RFGW-1

SPVTG-ROSA-EM

SPVTG-ROSA-NMS

SPVTG-ROSA-NMS-NG

SPVTG-ROSA-SIM

SPVTG-ROSA-VSM

The following Sourcefire products can be added via option [Cisco FirePOWER License Key]

Product Family

CISCO FIREPOWER PRODUCT - PERPETUAL

CISCO FIREPOWER PRODUCT - TERM

The following Tandberg (now known as Cisco Telepresence) products can be added via option [Tandberg SN]

Product Family

AM GW 3600 SERIES (TANDBERG)

BORDER CONTROL & GATEKEEPER

C SERIES (TANDBERG)

CISCO CONTENT SERVER (TANDBERG)

EX SERIES (TANDBERG)

IP GW 3500 SERIES (TANDBERG)

IP VCR 2200 SERIES (TANDBERG)

ISDN AND SERIAL GW (TANDBERG)

MCU 4200 SERIES (TANDBERG)



MPS (TANDBERG)

MSE 8000 BLADES (TANDBERG)

MSE 8000 SERIES CHASSIS (TANDBERG)

MX SERIES (TANDBERG)

MXP SERIES (TANDBERG)

PROFILE SERIES (TANDBERG)

QUICK SET (TANDBERG)


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T1 AND T3 (TANDBERG)

TANDBERG

TANDBERG INTEGRATOR PACKAGE

TANDBERG PRODUCT UPGRADE

TANDBERG SOFTWARE UPGRADE RELEASE KEYS

TANDBERG SOFTWARE VERSION UPGRADE - PAK

TANDBERG SOFTWARE VERSION UPGRADE - SERVICE CONTRACT ENTITLEMENT

TANDBERG VIRTUAL FOR OPTIONS (TANDBERG)

TMS OPTIONS ACTIVATION (TANDBERG)

TS 7000 SERIES TELEPRESENCE SERVER (TANDBERG)

VCS CONTROL, EXPRESSWAY AND STARTER PACK (TANDBERG)

VCS-EXPRESSWAY (TANDBERG)

VIRTUAL TCS



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How To...Re-host a License

1. To re-host a license, select the Devices tab under the Manage section and then, left click your mouse over the desired device ID. Select the Rehost/Transfer option from the drop down menu.

2. A pop-up window appears with a list of licenses for that device. Check the licenses you would like to re-host and click Next.


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…continue How To...Re-host a License

3. Once you click Next, enter the targeted device’s ID number (in this case the UDI Product ID) and the UDI serial number. *Note the red asterisks are required fields. Then click Next

4. Now, enter the ‘Send To’ information by using one or more email addresses, populate ‘End User’ name and check the ‘License Agreement’ checkbox. The ‘Submit’ button will enable once you’ve completed all required fields. Then, click Submit.

The new license will be made available for downloading as well as being emailed to the specified email address(es).

T



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How To...Transfer Features to a Token

1. Initiation of a secure transfer of features to a Token can be initiated from either the Devices tab or the Licenses tab both under the Manage section. For this example, we’ll go ahead and use the License tab.

2. Select the License tab, and use the Filter option to sort and search for a specific Device. In this example, we’ll go ahead and select the most recent license generated for this device which is at the top of the list (by default the most recent license will be at the top when filtered and sorted).

3. Hover over the desired License ID and left click your mouse. Then from the drop down menu, select the Rehost/Transfer function.


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…continue How To...Transfer Features to a Token

4. A pop-up window appears with a list of available features for transfer on the selected license. Designate the quantity of each feature you would like to transfer. Click Next when completed. In this example, we are taking a quantity 200 away from the LDCM-COP3.

5. Once you click Next, You’ll need to check the box to Agree to Terms and Conditions. Your Send To and End User fields should be prepopulated. Review the summary of transfer quantities and select Submit.


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The process bar appears and once completed, the License Request Status pop-up window appears with a green check mark. You have just created a new downgraded license and the features you transferred (in this case quantity of 200) have been moved onto a Token.

From here, you are able to download the downgraded license or check your email for the downgraded license.

In order for you to receive the Token with the transferred features and prove you have downgraded the license, you must upload the downgraded license to your device/product. In this case we are working with a DCM product.

Displayed below is the device/product displaying the current license (not downgraded) Notice the 860 count for the COP3 feature.

6. Upload the downgraded License just created under the Update License File field by clicking the ‘Choose File’ button. Once you’ve selected the downgraded license from your system, click Update.


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The license reloads and the new license will display for the product. Notice the new count of 660 for the feature we selected to transfer from.

7. Next, take note (copy and paste) of the Validation Key. You will need to take the new Validation Key back to the licensing portal and complete the secure transfer process to receive your Token.

8. Under License Tab, click on the Actions option and select Complete Secure/Rehost/Transfer from the drop down menu.


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A pop-up window appears allowing you to complete the Upload Re-host Ticket Process.

9. Identify the Product Type, Product ID (Serial Number), and the new Validation Key just created (recommended to use the copy and paste function). The Sent-To and End User fields are pre-populated, agree to the terms and conditions by clicking the checkbox, then click Submit.

After successful validation, the below message will be displayed:

You will then receive an email to the designated email address(es) with the Token ID.



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How To... Transfer All Licenses from a Failed Device to a Replacement Device using the Return Material Authorization (RMA) Function

1. Under the Devices Tab, locate the failed device. Hover and left click your mouse to display the drop down menu. Select the RMA option.

The RMA pop-up window appears.

2. Enter the replacement device information (UDI Product ID and Serial Number), enter the RMA number (provided when the device was reported as failed). Then, click Next.


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…continue How To... Transfer All Licenses from a Failed Device to a Replacement Device using the Return Material Authorization (RMA) Function

3. Next, accept the license terms by checking the box. Complete the Send To and End User information, review the summary and click Transfer.

Again, the process bar appears and a success message appears. A new license is made available for download as well as emailed to the designated addresses.

IMPORTANT NOTE:

In case the device is not available in the view table, users can add the device by providing the required device credentials which will be authenticated and added to the view table. Kindly refer the section “ADD DEVICE” for further details.

Offline Device and Unable to Provide the Required Credentials, use the RMA Process

If the device is offline and the user is unable to provide the required credentials, the RMA process can be performed as follows:

1. Under the Devices Tab, click on menu “Actions” and select sub option “RMA”


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The product selector pop-up window appears as below:

2. Select the required product family from the list provided.

3. Provide the required device node-lock information as below.

Note: that inputs to this form will vary depending on the product family selected in the earlier step.

4. Enter the replacement device information (UDI Product ID and Serial Number),

5. Enter the RMA number (provided when the device was reported as failed). Then, click Next.


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6. Next, accept the license terms by checking the box. Complete the Send To and End User information, review the summary and click Transfer.

Again, the process bar appears and a success message appears. A new license is made available for download as well as emailed to the designated addresses



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How To...Find Your Transaction History

1. To view your Transaction History, select the Transaction History tab under the Manage Section.

2. Select the desired Transaction Id.

A Transaction Info pop-up window appears. This provides you further details regarding the selected transaction based on the 3 categories: Detailed Transaction Information, Org Information, and Transaction History.


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How To...Produce a Demo or Evaluation License

1. From the main page, under Get Other Licenses, select Demo and Evaluation from the drop down menu.

2. A pop-up window appears. Select the Product Family and Product. Note: You are able to search by keywords. Then, click Next.

3. A summary of the selected Demo license appears. Click Next.


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…continue How To...Produce a Demo or Evaluation License

4. Agree with the terms and conditions by checking the box. The Send-To and End User fields are prepopulated. Review the summary and click Submit.

Your Demo/Evaluation license will be produced and emailed to you as well as being made available for immediate download.


Thank you!

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Software Licensing Operations