UCB is operating its IT division with the collaboration of some departments. Such as System admin, Business support application, banking support, Security, uality Insurance. System Admin: System admin includes hardware department. !ardware department perform the ma"or activities of this department. Business Support Application: IT includes channel management, #IS, software development and integration department. Banking Support: Security: This department mainly take care of whole it security system. Internet Banking System:UCB is giving customer support by desktop browser and mobile application. $e%top browser is for general internet users. UCB has addeda new motion in their banking system through #obile &pplication. #obile &pps. ' #obile apps is divided into two parts based on the devices. (ne is for Tab )I(S * &ndroid+ and another one is for mobile phone )I(S * &ndroid+. This app isavailable in ,oogle -lay Store and &pple Store. Customers can do multiple activities through the internet banking system. .und transfer, .inancial statements observe, credit card bill payment and mobile rechargeare the most useful uses of Internet Banking System of UCB.There is an another function of IBS that is UCash. UCash is used for money transaction, bill payment, air ticket, sports match ticket. The vital point of UCash is people don/t need to be the customer of UCB. ,eneral people can use UCash ase mobile banking. Software: In the case of software preparation of UCB, they mainly do it by outsourcing.#ost of the time e%ternal company/s makes their software. Sometimese%ternal individuals make them too. UCB initially used software called 0Be%i Bank,1 then they used 0-C Bank 23331 but now they have moved to 4.le%cube/ version 52.3.2, made by (racle. They have changed to (racle made software because it is more secured, user friendly and faster than previous ones. #oreover, UCB uses theirinternal e%pert bodies to build new software to support the ma"or operations customi6ed to their daily needs.Sub Divisions: UCB mainly emphasi6es on Channel #anagement. Under channel management it includes &T# (Automated Teller Macine!is an electronic telecommunications device that enables the customers of UCB to perform financial transactions, particularly cash withdrawal, without the need for a human cashier, clerk or bank teller. (n UCB/s &T#, the customer is identified by inserting a plastic ATM card with a magnetic stripe or a plastic smart card with a chip that contains a uniue card number and some security information such as ane!piration date or C""C #C""$. Authentication is provided by the customer entering a personal identification number #%&'$. Using this ATM, customers can access their bank deposit or credit accounts in order to make a variety of transactions such as cash withdrawals, check balances, or credit mobile phones. M"S (Mobile "inancing System! United Commercial Bank 7td )UCB+ launched its e%clusive mobile 8nancial service UCash recently. This initiative of mobile 8nancial service is an innovative approach of UCB to spread banking service and facilities to the vast ma"ority of unbanked population of the country internet banking. To ensure smooth, prompt and uninterrupted service across the country, Ucash has already appointed over 53,333 agents. Initially the service of UCash will be available through 9(BI * &irtel. It will be accessible through all the mobile networks very soon. UCash is currently providing mobile 8nancial service facilities like money transfer, purchasing and money deposit. But one special feature that UCash is coming up with for the 8rst time is interest on deposit. -eople will get interest on the money deposited by UCash service from the very 8rst day. Internal banking (IB!UCB also o:ers internal baking service to their clients which is also known as wire transfer ;ire transfer are normally being done when their clients wants to transfer money to a di:erent location without withdrawing funds from his savings or personal account and deposit the amount to another account. ;ire transfer is faster and very safe compared to other types of transaction because all we need is the authori6ation code coming from UCB that allows us to transfer money anywhere or any bank we want. .urthermore, they are also prominent for their S#"T services. UCB provides foreign money transfer to their local clients/ i.e. remittance services, with the help of the supporting companies like ;estern Union, #oneygram, am in the midnight for the consumer/s convenience. This reduces everyday servercrash. Sometimes, according to the server tra=c they refresh the servers to reduce complications of their online facilities. Including that, UCBhas a secured baking system as they have enabled password system in the bank both for their employeesand for their clients. ?veryone has to go through a complicated password system so that they can increase the security of the banking system%&T#'$(: UCB uses CISC( @etwork &ssistant A.3 &dministrators get a centrali6edview of the network with Cisco @etwork &ssistant. They also have the Be%ibility to employ its features across Cisco products for UCB and its branch o=ces, 7oad balancer. & load balancer is a device that acts as a reverse pro%y and distributes network or application tra=c across a number of servers. 7oad balancers are used to increase capacity )concurrent users+ and reliability of applications. #ost importantly, they use 8rewall for their network security. The 8rewall protects one part of the network against unauthori6ed access.)ontingencies* Back+,p: Sometimes &T# booths do not work for network or server problems. .or this reason every &T# boot has its individual server for back up. Besides this UCB has a strong back up regarding their main server. UCB has a 9etender server which works parallel to its main server. If the main server and retender server falls down, UCB will active their $9 server which is located in #irpur.In addition, they uses CBS server to back up their o=cial works and documents. They also uses Transcends e%ternal server to backup -ortable !ard $isk/s data. "uture -lan: In future UCB wants to add C Call center in their business portfolio. $omestic fund transfer using mobile Bill payment !ash tag banking inBuenced by Dotak #ahindra Bank )Social Banking+