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BEGIN CMMS and EAM expand their features to meet ever-changing maintenance needs SOFTWARE BRANCHES OUT

Software BrancheS out - Plant Services · contribution to the maintenance and asset man-agement profession. — Mike Bacidore, Editor in Chief Company / Web site Package Review date

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Begin

CMMS and EAM expand their features to meet ever-changing maintenance needs

Software BrancheS out

CMMS/EAM SOFTWARE REVIEW

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Modern CMMS/EAM software packages are fairly flexible and adaptable. Regardless of a company’s size, industry, location, and technical require-

ments, there should be at least one CMMS solution out there that meets your needs, in whole or in part. That is the theory, but, of course, it assumes that us-ers know what to do with the software once in their possession.

Simply purchasing and installing software doesn’t automatically translate into realizing its benefits. For example, a long-term partnership with a CMMS vendor is critical to ensure the software is configured to best meet your needs. As well, your choice of technology should fit well with your current architecture and your long-term strategic plan. Finally, the features and func-tions of your selected CMMS should be sufficient to meet your requirements today and long into the future. As your business grows, and as you continue to demand more advanced functionality, your CMMS vendor partner and its software solution must continue to flex with your ever-changing needs.

The CusToMerMany CMMS users, when looking to purchase a new CMMS package,

upgrade an existing CMMS, or get more out of the existing package, demand seamless connectivity, realize that businesses are unique, need tools that are easy to use, and want a price tag that fits their budget.

Seamless connectivity: A key trend in the CMMS industry is the increas-ing degree to which integration takes place along multiple dimensions. Seamless connectivity is required at the facility level both horizontally across departments and vertically from shop floor to plant management. It is also required at the enterprise level, where information is shared across multiple plants. Another dimension is integration along the sup-ply chain which brings in suppliers, third-party contractors, partners, and customers. Technology integration is yet another dimension, especially for the best-of-breed CMMS applications that must integrate with enterprise resource planning (ERP) and factory automation software. For all CMMS packages, there are numerous points of integration from a technology perspective. Examples are e-business applications, gIS, spreadsheets, project management software, human-machine interfaces (HMIs), pro-grammable logic controllers (PLCs), wireless and handheld-based applica-tions, workflow, and many other applications that might be running exter-nally to the CMMS.

Probably the most important, but by far the most difficult dimension for the customer, is using the CMMS as a tool to better integrate process, people, and technology. Implementing a CMMS package brings minimal return on investment, unless it’s used to support substantial improve-ments to processes and a real change in personnel behavior.

unique businesses: As software functionality and user needs become more sophisticated, CMMS vendors have developed niche features, modules, or whole product lines that cater to a given industry. For some industries such as nuclear and pharmaceutical, the driver is compliance with more stringent regulatory requirements. For others such as transpor-tation, municipalities, or contract maintenance providers, it’s the unique requirements of the business.

Most CMMS vendors began by servicing a given industry or asset clas-sification such as plant, facility, fleet, IT assets, or infrastructure such as roads, pipelines, or bridges. growth was achieved by broadening into related industries and classifications, until most CMMS vendors claimed their packages were relevant to all five maintenance classifications and most industries. Today, increased competition and regulatory pressures are driving the vendors to return to industry specialization as a means of differentiating their products.

This is sometimes more of a marketing tool for the vendors than true uniqueness in a given industry. For example, in order to sell to the phar-maceutical industry, CMMS vendors must be compliant with FDA require-ments by offering such features as enhanced audit trail and electronic signatures. However, these features can be used by many other indus-tries. Similarly, gIS functionality used to describe the location of linear assets in the utility industry can be valuable to many other industries.

Furthermore, adding or deleting some fields, or changing field labels and templates to incorporate the lingo of a specific industry, are fairly superficial ways of achieving industry specialization. If you’re looking for a CMMS vendor with true industry specialization, look more for industry experts within the company and a track record of successful installations in your industry.

MeeT DaviD Bergera contributing editor to Plant services since 1992, David Berger, P.eng., has conducted numerous maintenance audits; helped senior management develop maintenance strategies involving maintenance, operations, and engineering; assisted companies in implementing process improvement initiatives with significant results; and led a variety of iT projects, from developing a detailed specifica-tion to package selection and implementation, for CMMs/eaM, PdM, rCM, and supply chain software. From 1994 to 1998, Berger was vice president, projects and process engineering, operations and technology, at banking conglom-erate CiBC, responsible for the fundamental design and redesign of business processes and information technology. Now a partner in West-ern Management Consultants, Toronto, Canada, Berger recently received the PeMaC award for excellence in Leadership and the sergio guy Memorial award, in recognition of his significant contribution to the maintenance and asset man-agement profession.

— Mike Bacidore, Editor in Chief

Company / Web site Package Review date Annual sales Number of customers

IBM www.ibm.com IBM Maximo Asset Management 7.1.1.6 7/20/2011 More than $330 million More than 10,000

IFS www.ifsworld.com IFS Maintenance Module 10/16/2011 $150-$200 million More than 2,000

Infor www.infor.com Infor EAM v8.6 6/25/2011 More than $120 million More than 15,000

Maintenance Assistantwww.maintenanceassistant.com Maintenance Assistant CMMS Verion 3 7/19/2011 Less than $1 million More than 19,000

Megamation Systems Inc.www.megamation.com DirectLine 2.27 7/5/2011 $5.6 million 650

Table 1: Compare these packages in detail at www.plantservices.com/cmms-eam

CMMS/EAM SOFTWARE REVIEW

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The detailed information presented at www.plantservices.com/cmms-eam is the result of a 234-question survey probing myriad aspects of vendor companies and their packages, covering 29 categories (Table 2). Participating vendors are charged a fee to partially defray the costs of performing and Web-hosting the Plant Ser-vices CMMS Review.

Vendors that complete the survey are required to demonstrate their performance for every question under the watchful eyes of Contribut-ing Editor David Berger, P.Eng. The demonstra-tion process typically takes four to six hours. When vendors’ self-evaluations don’t align with Berger’s criteria, he corrects the survey re-sponses accordingly.

The in-person reviews guarantee consistent interpretation of each survey question and en-sure that the same criteria are applied to every vendor. Berger examines responses that can’t be audited (number of sites, pricing, annual sales, etc.) for reasonability in the context of his considerable experience.

One of our most experienced contributing edi-tors, Berger is a certified management consul-tant (CMC) registered in Ontario; a partner of Western Management Consultants, Toronto; an adjunct professor at York University in Toronto, where he taught operations management for the MBA program for 17 years; and an instructor at Ryerson University in Toronto teaching a variety of Industrial Engineering courses for the past 20 years.

You can use the data in our CMMS/EAM Soft-ware Review with confidence to help refine your requirements, find packages that best fulfill them and compare them feature-to-feature with assurance that they were judged and are repre-sented fairly and consistently.— Mike Bacidore, Editor in Chief

Berger’s Branch

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Easy-to-use tools: users are tired of plowing through screen after screen to enter data or extract the information they need. The expec-tation is that the package is designed around the user needs, not that users must conform to the design of the package. Thus, the better packages are easy to learn, simple to navi-gate, and flexible enough to accommodate the specific requirements of each user for data entry, analysis, or reporting. Often re-ferred to as “user friendliness” or “usability,” user-centered design always has been and continues to be a critical differentiator among the CMMS packages.

One of the most exciting developments across the CMMS world has been the improve-ment of analysis and reporting tools. After all, management and workers can’t be expected to meet performance targets without timely and accurate feedback on results. Business intelligence brings an effective means of pre-senting and probing results, fully configurable by each user.

CMMS/EAM SOFTWARE REVIEW

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A user’s personalized home page can dis-play, on a real-time basis, such things as key performance indicators, balanced score-card results, trends in conditions being monitored, alerts or alarms, a summary of costs, and status statistics such as number of missed PMs. The data dashboard can be displayed as dials, stoplights, graphs, charts, meters, tables, or ticker tape. By double-clicking on any object, users can continuous-ly drill down to greater detail. With the more sophisticated packages, users can even de-fine the refresh rate, from seconds to days.

Price tag: Although recent economic condi-tions have ensured there remains a healthy level of competition at every price point, from under $1,000 to more than $1 million, it’s becoming increasingly difficult for us-ers to shop prices. This is, in part, because of the many components to the price, each of which is interpreted differently by each stakeholder. Terms such as site assessment, customization, configuration, installation, training, consulting, hosting, implementa-tion, license, maintenance, and support all are defined and bundled differently by each vendor.

Some vendors set a different price for each user type — for example, work requestor, maintainer, planner, administrator — while others price by module or functionality — gIS, mobile solution, and calibration. Still others base pricing on usage — for example, software as a service (SaaS), where the vendor typically charges a fixed amount for a block of hours used, or pricing based on utility usage such as kiloWatt hours (kWh) consumed.

veNDor ParTNersImportant transformations within the ven-

dor world, such as long-term strategic part-nerships, strategic service offerings, and industry consolidation, have allowed users to get more than just software from CMMS vendors.

Long-term strategic partnerships: One of the most positive trends in the CMMS in-dustry, albeit at a snail’s pace, is a shift from users looking for the most feature-rich package to finding the best strategic part-ner — that is, emphasis is slowly shifting to how well a vendor can help implement stra-tegic goals and objectives, rather than more tactical and departmental thinking around specific functionality required. From the ven-dor’s perspective, there is a slow realization that it’s not just about getting the customer up and running in order to free up resources for the next software installation. The better reference sites are ones where vendors form strategic partnerships with their customers, and a successful implementation is when jointly owned, quantitative benefits have been realized.

Strategic service offerings, from software to outsourcing: One of the general trends that has spawned whole new industries is the recognition that a given company can’t be great at everything. When you’re ready to outsource parts of your business that aren’t considered core, CMMS vendors are willing and able to help. For example, many CMMS vendors offer a hosted or application-ser-vice-provider (ASP) solution for their applica-tions. In other cases, you may want to con-tract out your entire maintenance function and not just the technology. At the other ex-treme, some companies are simply looking to the CMMS vendor for specialized knowledge and assistance such as standard industry data, maintenance best practices for a given

industry, and implementation assistance.Industry consolidation: The ERP market

continues to mature, and, compared to the glory days leading up to the year 2000, there are fewer companies replacing their well-entrenched ERP applications. Thus, ERP vendors try to fill the void through new or renewed focus on selling software that can pay back much more quickly than the huge multinational accounting, HR, and manufacturing software implementations of the ’90s. The push so far in this century has been around supply chain management (SCM), customer relationship management (CRM), and product lifecycle management (PLM). For asset-intensive industries, there’s CMMS.

This increased interest in CMMS shown by ERP vendors has been welcome relief for the user community. Maintenance de-partments have been complaining for years about the shortcomings of ERP packages regarding their CMMS modules, and corpo-rate executives weren’t seeing a payback in

Table 2. Selection Criteria with Example WeightsCompany Information Weight

General CMMS Vendor/ 2%

Implementation 3%

Integration 4%

Multi-site Support 5%

Global Attributes 1%

Security and Data Integrity 2%

User Interface 3%

Look-ups and Searches 2%

Data Entry 4%

Help Features 5%

Workflow and Business Logic 2%

Analysis and Reporting 1%

Work Order Control 3%

Preventive and Condition- 7%

Safety 4%

Priorities 2%

Planning and Scheduling 3%

Inventory Control and Purchasing 2%

Budgeting and Cost Reporting 1%

Equipment History 5%

Mobile Technology 2%

HR Management 1%

Fleet Maintenance 4%

Infrastructure Maintenance 2%

Service and Technology 3%

Calibration 7%

Engineering Design to Maintenance 11%

Sustainability 3%

Other Specialized Modules 6%

Total 100%

iNDusTriaL iT iNsiDerThis monthly newslet-ter addresses strate-gies and technolo-gies for production, maintenance, and asset optimization, exploring the rapidly evolving practice of asset management with attention to best practices in main-tenance management, predictive tools and methodologies. Click here to find out more.

> ClICK HERE TO fIND OUT MORE

CMMS/EAM SOFTWARE REVIEW

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Explore CMMS/EAM Package Capabilities at www.plantservices.com/cmms-eam

The Plant Services CMMS/EAM Software Re-view is designed to allow you to compare pack-ages across a comprehensive range of capabili-ties. It offers the option of weighting capabilities to reflect their importance in your application, and receiving a calculated ranking of the soft-ware offerings according to your specifications.As the “Introduction” screen explains, you can use the review to simply browse the results of

our verified vendor survey data, compare prod-ucts, and find further information on particular packages and vendors. Or you can have the system rank packages according to your custom-ized and advanced criteria. Clicking on “Soft-ware Aspects” lets you weight them individually (Table 2) so the comparison engine can calculate scores and present packages according to how well their strengths match your weightings.

introduction screen

Infor10 EAM scores 74, the highest ranking on the Plant Services

CMMS/EAM Review.

Start the Infor10 EAM demo now.

Copyright © 2012 Infor or its affiliates. All rights reserved. www.infor.com.

Looking for CMMS/EAM Software?Comparing CMMS/EAM Vendors?

CMMS/EAM SOFTWARE REVIEW

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their CMMS investments. ERP vendors are slowly moving to meet the high standards set for years by the best-of-breed CMMS ven-dors, by adding more functionality, catering to specialized industry needs, improving the user interface, and leveraging the advantage of being a fully integrated, enterprise-wide solution.

Meanwhile, down on the shop floor, soft-ware giants selling factory automation, pre-dictive maintenance, instrumentation, and process control applications have discovered CMMS rounds out the current focus on man-aging product, process, and environment by integr-ating the management of assets. Welcoming asset management into the prod-uct offering simply reflects an increasing cooperation among operations, engineering, and maintenance departments, anxious to leverage integrated technology for greater plant performance. As well, an improved in-terface with shop-floor data collection allows the maintenance organization to react more quickly and with better information when assets break down or begin to behave less than optimally.

The top-down and bottom-up pressure from ERP and plant automation behemoths are clearly putting the squeeze on best-of-breed CMMS vendors. This, coupled with a poor economy in recent years, has put a damper on the 20-plus years of functional superiority of best-of-breed packages and steady growth in the industry. users will be the real win-ners over the short to medium term, as the increased competition will surely spell more

aggressive pricing and will raise the bar on CMMS functionality for all vendors.

TeChNoLogyA third area that encompasses key trends

relates to the technology that enables many innovations and advancements in CMMS functionality. Furthermore, technology pro-vides a platform, architecture, and delivery mechanism for the CMMS software.

Web-based technology: One of the most important influences on the CMMS industry, or on any software industry for that matter, has been the changing technology underly-ing the application. It all started in the ’70s, when the CMMS industry consisted mostly of custom applications. With the microcom-puter emerging in the early ’80s, more rea-sonably priced off-the-shelf packages, basi-

Explore CMMS/EAM Package Capabilities (continued)

The organization’s key task is to choose a CMMS vendor and package that provides the best value-for-money proposition. The two main com-ponents of the value-for-money proposition are function and pricing. Because there’s consider-able differentiation of CMMS vendor offerings along these dimensions, you can select either “Essential Functionality” or “Full Functionality” as your starting point. Choosing “Essential Func-tionality” pre-assigns weightings that zero out advanced or specialized features. At the same

time, the tool increases the relative weighting for price. Those with less price sensitivity who wish to start with full functionality can assign equal weight to every function by selecting the “Full Functionality” option. Of course, there are ap-plications and CMMS vendor offerings that sit somewhere between these two extremes. Start-ing from either the preset weightings of the “Full Functionality” or “Essential Functionality” op-tions, you can adjust weightings in order to turn on or off features to match your requirements.

Functionality screen

asseT MaNageMeNT soFTWare WeBCasT

Join arC advisory group analyst ralph rio on March 22 at 2:00 eT as he speaks about the results of the joint survey, conducted by Plant services and arC advisory group, on asset man-agement software.

in this webinar, learn about the latest trends, highlighting how companies are using best prac-tices and demonstrating the technologies being used to improve maintenance strategies.

attend the live event on March 22 at 2:00 eT.

To busy to attend? register for a follow-up email to let you know when the recorded event is avail-able for on-demand viewing.

> CLiCk here To regisTer

one of the key factors driving change to CMMs software is the internet.

CMMS/EAM SOFTWARE REVIEW

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cally data repositories, became available. Then came the Windows operating system, bringing welcomed improvements to the user interface, followed by report and graphic generators to help users extract management information from the CMMS.

When client-server technology emerged in the ’90s, CMMS vendors again scrambled to rewrite their packages in order to accom-

modate more enterprise-wide thinking. This big-picture mentality was expanded more recently, as several CMMS vendors devel-oped a Web-architected product in response to the rising popularity of the Internet. This pattern of renewal will continue over the next decade, with mobile solutions and wire-less telecommunications as the next likely technology enablers.

Explore CMMS/EAM Package Capabilities (continued)

Clicking on an individual software aspect in the left navigation column brings you to a “Priorities” screen, which shows the ex-act survey questions used to establish the package score for that aspect. Exercis-ing your option to rank a question less than “very important” factors its score so it has less weight in the calculated comparison.You can hand-pick packages and compare

them for various aspects, or enter weightings and priorities and click “Calculate” to bring you to the comparison screen. Here, you’ll see a side-by-side comparison detailing the level of functionality for each capability.The site also offers articles and resources to help you increase your familiarity with CMMS/EAM software, solve problems and get the most from your existing or future implementation.

Priorities screen Vendor screen

CMMS/EAM SOFTWARE REVIEW

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Open architecture: Much of the improve-ment in CMMS and other software applica-tions has resulted from not only improved data processing and storage capability each year, but a transformation in how hardware and software is architected. Today, one of the key factors driving change to CMMS soft-ware is the Internet. CMMS vendors are re-sponding to the demands of users for a more open architecture. This enables users to access the CMMS application and data from any type of computer or handheld device running any operating system and using only a browser — any browser, from any location in the world. The user’s expectation is that access to the CMMS should be equivalent, whether running the application as a stand-alone on a desktop, working on a tablet or laptop in the field, or using a mobile device. Wherever possible, users expect the same performance, functionality, look, and feel. This constitutes a very cost-effective, enter-prise-wide solution for users.

Hosting options: In some cases, companies opt to have the application hosted by the CMMS vendor or a third-party ASP. Some large companies have developed a business case for outsourcing the management of the CMMS application in this manner. For smaller companies, hosting provides access to top-ranked software while avoiding a large outlay of cash upfront.

FeaTures aND FuNCTioNsCMMS functionality has seen a variety of

new trends in the way of features. The Plant Services CMMS/EAM Software Review (see www.plantservices.com/cmms-eam) provides a more complete list of advanced features and functions offered by CMMS vendors

today.Automating a best-practice workflow: We

often forget that CMMS software is but a tool in support of maintenance processes, from handling a work request to order-ing parts or performing a PM routine. The software should therefore facilitate your

best-practice workflow at each step in the process. A workflow engine captures the pro-cess flow on computer using customizable business rules, allowing users to see graphi-cally what the flow looks like, and determine the current status of items moving through the flow. Workflow also enables automation of some parts of the process such as approv-als and notification. The latter refers to the

The Plant Services CMMS/EAM Software Review is expanded to include comparisons of new features and functions. The software below is reviewed in the new survey.

IBM Maximo Asset Manage-ment delivers a compre-hensive view of asset types

– production, delivery, facilities, infrastructure, transportation, and IT – across an enterprise. This holistic perspective allows companies to see every asset. To help maximize the return on assets, Maximo provides the ability to develop comprehensive programs for preventive, pre-dictive, routine, and unplanned maintenance. Together, these programs help reduce costs and increase asset reliability. Maximo is used in a wide range of industries including manufactur-ing, construction, transportation, utilities, and telecommunications.www.ibm.com/tivoli/maximo

IfS Applications is a global leader in enterprise asset management (EAM) and enterprise resources planning (ERP) software function-ality designed to maximize enter-

prise value during an entire asset lifecycle. IfS speaks to the entire design, operate, maintain (DOM) process. Industrial facility designers and those who operate and maintain those facilities need to work together closely to improve plant efficiency and business profitability over time. IfS Applications facilitates this tight collabora-tion by supporting key business projects includ-ing projects/engineering, manufacturing, main-tenance, and the supply chains involved. www.ifsworld.com

Infor EAM solutions (previ-ously Datastream) enable

manufacturers, distributors, and services orga-nizations to maintain the availability, reliability,

and operational safety of their plant, equipment, facilities, and other assets. Infor EAM solutions help asset-intensive companies meet environ-mental and compliance goals, optimize main-tenance resources, increase the efficiency of inventory and reduce operating costs and en-ergy use. Industry-leading EAM/CMMS solutions include Infor EAM MP2, Infor EAM Business Edi-tion, Infor EAM Enterprise Edition, and Infor EAM Asset Sustainability Edition – a breakthrough solution that integrates energy demand manage-ment. www.infor.com/eam

founded in 1984, Megamation Systems has been providing maintenance management solutions for more than 25 years. Megamation’s flagship offering is Directline mainte-

nance management software as a service (SaaS) delivered over the Internet. Directline is de-signed to help streamline work orders, perform comprehensive preventive maintenance and leverage industry best practices. It’s one of the most feature-rich, customizable, and reliable maintenance solutions available. In the compa-ny’s past three annual surveys, more than 98% of clients say that Directline meets or exceeds their software needs. www.megamation.com

MA CMMS is a full-featured

maintenance management package that reduces the total cost of ownership of equipment as-sets and facilities, and increases productivity through its simple and innovative tool-set. It’s an easy-to-use computerized maintenance man-agement system that will equip you to efficiently handle preventive, demand and deferred mainte-nance and a whole lot more. www.maintenanceassistant.com

New Packages for 2012 at www.plantservices.com/cmms-eam

increased competition and regulatory pressures are driving the vendors to return to industry specialization as a

means of differentiating their products.

ASSET MANAgER COlUMN As a contributing editor to Plant Services for many years, David Berger, P.Eng., has written hundreds of monthly “Asset Manager” columns on how to use computerized maintenance man-agement system (CMMS) and enterprise asset management (EAM) software to optimize the performance of industrial maintenance and asset management. from spare parts inventory control and technician skills to energy efficiency and wrench time, if it’s touched by a CMMS/EAM, Berger has analyzed and explained it.

> CLiCk here To reaD The DigiTizeD PorTioN oF DaviD Berger’s CoLLeCTeD Works.

8 NExT PAgE

CMMS/EAM SOFTWARE REVIEW

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routing of critical data to a person’s email, pager, telephone or handheld device.

Monitoring the condition of assets to help predict failure: One of the most visible im-provements over the past few years is the in-creased emphasis on reliability. In an effort to move to a more planned environment, Operations, maintenance and engineering organizations are working together to mini-mize the variability in the product, process, environment, and equipment operation, through use of tools such as condition moni-toring. The more sophisticated CMMS pack-ages allow trend analysis for a variety of me-ters and combinations of triggers, as well as alarming users, scheduling a PM routine, or taking corrective action automatically when a condition is reached. Some CMMS vendors offer advanced graphics capabilities similar to what is available with plant automation systems, thereby providing a real-time dis-play of asset conditions.

Spare-parts management: CMMS vendors have been quietly building the e-functionality of their software. This is in anticipation of rising user demand for e-commerce, e-procurement, and e-marketplaces. users are looking to reduce costs tremendously by au-tomating many of the supply chain functions.

Advanced features include standardized electronic catalogues, portals into MRO part supplier websites, electronic quotations and purchase orders, electronic payment upon receipt of parts, and used equipment sold through an electronic marketplace. Moreover, some CMMS vendors offer sophisticated fea-tures to better manage spare-parts inventory, including conducting ABC analysis, deter-mining an EOQ, correlating service level to inventory costs, automatic correction of lead times and reorder points, handling consign-ment, and tracking supplier performance.

Physical asset management: There has been a steady improvement in features and functions that deal with asset management ever since CMMS software came on the mar-ket. This is no surprise given that a CMMS is a tool that is supposed to help improve the reliability, utilization, performance, and oper-ability of assets, while minimizing the cost of labor and materials.

Modern CMMS packages have features such as the ability to record reliability-cen-tred maintenance (RCM) data, track warranty information for each component of an asset, build a troubleshooting database, manage contract labor and material, and drag and drop work orders from one day to another

on a graphical work schedule while in simu-lation mode. More sophisticated packages have features for the tracking of assets throughout their lifecycles — from engineer-ing design to operation, maintenance, and disposal — and for locating and tracking the physical movement of assets.

Finally, in today’s green world, users look for CMMS packages that tie in sustainability features and functions, such as a thermal mapping of operations or carbon footprint calculators.

CMMS/EAMAlways get what you pay forAll-inCluSivE SErviCE with no ExtrA fEES or SurpriSES DirectLine is Maintenance Software Service delivered over the internet for a low monthly fee that includes implementation, training, usage, full support, updates, scalability and our 60-day cancellation guarantee.

25 YEArS of ExpEriEnCE We’ve been making maintenance software for a quarter of a century and developing one of the first CMMS systems delivered over the internet for a dozen years. The result is a world-class system that includes every module you need and great reporting features. Along with our years of experience, we offer a solid track record of keeping data safe, applications running smoothly, and clients happy.

firSt ClASS Support When you become a DirectLine client you’re assigned an Account Manager and implementation team, who will work with you to create a timeline for implementation, training, data migration and any software customization. Our follow-up support includes unlimited live support and training 18 hours a day on weekdays and 12 hours daily on weekends. And we’re not talking about an off-shore call centre manned by anonymous agents —you’ll be talking to DirectLine support staff who will work side-by-side with our programmers to quickly resolve outstanding issues.

visit us online for a complete list of modules, or call us to schedule a demo — a specialist can have you up and running in a live system in 10 minutes, answer your questions, take you through some of our new modules, provide pricing, show you around or let you explore the application on your own.

to lEArn MorE About thE DirECtlinE SErviCE, ContACt uS:1 800 344 8655 Ext 4 [email protected] MEgAMAtion.CoM

video Demo

See how easily you can review package capabilities and compare vendor offerings – take this guided tour of the Plant Services CMMS/EAM Software Review. > Watch now

some large companies have developed a business case for outsourcing the

management of the CMMs application.

sPoNsoreD CoNTeNT

get control of operating, maintenance and energy costs with infor eaM – go beyond traditional CMMs/eaM. > view the demo

Megamation DirectLine all-inclusive Maintenance software as a service. Training and support included. always get what you pay for. > visit Megamation.com