CandlewoodHouseGreenHillVillageOfficeParkCnrNentabos&BotterklapperStreetTheWillows,Pretoria0040

HoheizenOfficePark109HoheizenCresentWelgemoedBelville7530

Pretoria:0861000064CapeTown:0211100040www.cpda-africa.cominfo@cpd-africa.com

PostalAddressP.O.Box2937TheReeds0157

MembersDewaldVorsterJanBothaStefanJacobs(D.Phil)YoungCarr(D.Phil.)

SOFTSKILLS

COURSENAME COURSENAME

AccountingSkillsfor

NewSupervisors/

Managers

• Manyof us flinchwhenwehear terms like depreciation, cash flow,

balancesheet,and(worstofall!)budgets;

• However,theseareallimportantconceptstounderstandifyou're

goingtosucceedinbusiness,particularlyasamanager;

• Thiscoursewillhelpyougetstartedintheaccountingworld.

ActiveListening

• Communicationskillsareattheheartofeverythingwedoeachday,

whetherathome,atwork,oratplay;

• Thiscoursefocusesonactivelistening,whichencompassesthebest

ofcommunication.

AdvancedProject

Management

• It'seasytoforgetthe"manager"partofyour"projectmanager"title

amongstalltheactivityduringaproject;

• However,itiscrucialthatyouhoneyourmanagementskillsasthey

areanimportantpartofyoursuccessasaprojectmanager;

• Therearealsosomeadvancedprojectmanagementtechniquesthat

youcanmastertobringyourprojectstothenextlevel.

AdvancedSkillsfor

thePracticalTrainer

• Behindeveryspectaculartrainingsessionisalotofpreparationand

meticulousattentiontodetail;

• Thetrulyskilledtrainercanmakeaprogramexciting!

• Thiscoursewillteachyouadvancedskillsthatcanhelpyoutakeyour

trainingprogramstothenextlevel;

• WerecommendthatyoucompleteThePracticalTrainerbefore

beginningthiscourse.

AdvancedWriting

Skills

• Thiscourseisdesignedforgoodwriterswhoarereadytolearnthe

nuancesofletters,businesscases,proposals,andreports;

P a g e |2

• Therefore,werecommendthatyoucompleteBusinessWritingThat

Worksbeforebeginningthiscourse.

AngerManagement:

UnderstandingAnger

• Angerisauniversalexperience.Managingangerproductivelyis

somethingthatfewindividuals,organizations,andsocietiesdowell,

eventhoughit’sanimportantcomponentofbeingsuccessful;

• Thiscoursewillgiveyousomewaystomanageyourangeraswellas

angrypeople.

AppreciativeInquiry

• Haveyouheardthesaying,ifyoudowhatyou'vealwaysdone,you'll

getwhatyou'vealwaysgotten?

• AppreciativeInquiryoffersusanew,excitingwaytosolveproblems

andimprovetheplaceswherewelive,work,andplay.

BalancedScoreCard

Basics

• Intangibleassets(likeacompany’sreputation,theknowledgebase

createdbytheiremployees,andtraininginitiatives)canmakeupa

hugeportionofacompany’swealth;

• Thiscoursewillteachyouaboutthebalancedscorecard,whichcan

helpyou,measureallaspectsofyourorganizationssuccess.

BasicBusiness

Management:Boot

CampforBusiness

Owners

• Owningabusinessrequiresavisionbalancedwithattentiontodetail;

• Youneedtobeageneralistwhounderstandsthemultipleaspectsof

runningabusiness,aswellastheabilitytostepbackandseethebig

pictureandtoreachintothefuture;

• Thiscoursewillgiveyouthebasicbusinessmanagementskillsthat

youneedforsuccess.

BasicInternet

Marketing

• IfyourcustomersontheInternet,thenyoushouldbetoo;

• Thiscoursewillshowyouwheretostart;

• Itisidealforbusinessownersandpeoplenewtomarketingwhowant

tolearnthebasicsofInternetmarketing.

BodyLanguage:

ReadingBody

LanguageasaSales

Tool

• Bodylanguagecanmakeorbreakoureffortstoestablishlong,

trustingrelationships;

• Ourbodylanguagecanhelptoreinforceandaddcredibilitytowhat

wesayoritcancontradictourwords;

P a g e |3

• Thiscoursecanhelpyoumakesureyourbodylanguageissendingthe

rightmessage.

Branding:Creating

andmanagingyour

corporatebrand

• Yourbrandisthevehiclethatpropelsyourproductorserviceinto

yourcustomer’slivesandtheirhearts;

• Whatdoesyourbrandsayaboutyou?

Budgetsand

ManagingMoney

• Weallplayaroleinourorganizationsfinancialhealth,whetherwe

realizeitornot;

• Thiscoursewillgiveyoutheskillsthatyouneedtospeak

knowledgeablyaboutbudgetsandmanagingmoneytocontributeto

thebottomline;

• WerecommendthatyoucompleteAccountingSkillsforNew

Supervisorsbeforebeginningthiscourse.

BuildingaBrandon

SocialMedia

• SocialMediaisnowfirmlyembeddedinourculturalpsycheandour

corporatewayoflife;

• Youcangetagriponthebestwaystoexploitvarioussocialmedia

platformswiththiscomprehensivecourse.

BuildingaConsulting

Business

• Manyofushavethedreamofowningabusiness,butfewofustake

thatstep;

• Inthecaseofstartingaconsultingbusinessitmaybeashortstep

fromtheworkworldtotheself-employedworld;

• Insomecasesyourskillscanbetransferredeasilyfromyourcurrent

jobtoyourownconsultingbusiness.

BuildinganOnline

Business

• You’vegotanidea,onethatyouthinkcouldbeagreatbusiness;

• Butyoudon’twanttolimityourselftoonelocation,you’renot

lookingforabrick-and-mortarstore,yourthinkingonline;

• That’snotabadideasinceonlineshoppingandspendingispredicted

togrowatexponentialrates;

• Gettheadvice,tips,tools,andpointersyouneedhere.

BuildingBetterTeams

• Teamsareanimportantbuildingblockofsuccessfulorganizations;

• Isyourteammotivated?

• Doyouworkwelltogethertosolveproblemsandgetthingsdone?

P a g e |4

• Doyouhaveaprocessformanagingissues?

• ThiscoursecanhelpyousayYes!toallofthosequestionsandbuilda

betterteam.

BuildingRelationships

forSuccessinSales

• Morethanever,peoplearelookingtoconnectwithothersandbuild

relationships;

• Inordertobesuccessfulasasalesperson,youmustknowhowto

createanexperiencethatwillhelpyouconnectwithyourcustomers;

• Thiscoursewillhelpyoubuildrelationshipsforsuccessinsales.

BuildingYourSelf

Esteemand

AssertivenessSkills

• AnyRandoncesaid,themanwhodoesnotvaluehimself,cannot

valueanythingoranyone;

• Thiscoursewillgiveyousometechniquesthatcandramatically

changehowyoufeelaboutyourselfandhowyouapproachtheworld.

Bullyinginthe

Workplace

• Bullyingiscalledthesilentepidemic;

• Althoughhalfofworkershaveexperiencedorwitnessedbullying,

policiesandlawsdealingwithitarefarlessprevalent;

• Thiscoursewillgiveyouthetoolstodealwithworkplacebullying.

BusinessEthicsforthe

Office

• Whatexactlymakesadecisionethical?Theproblemwithethicsis

thatwhatmayseemmorallyright(orethical)toonepersonmay

seemappallingtoanother;

• Thiscoursewillhelpyoudefineyourethicalframeworktomake

solvingethicaldilemmaseasier.

BusinessEtiquette:

GainingThatExtra

Edge

• Etiquettequestionscanbeagonizing;

• Understandingthebasicsofbusinessetiquettecangiveyouthat

extraedgeandhelpyoustandoutfromthecrowd.

BusinessLeadership:

Becoming

Management

Material

• Atitscore,leadershipmeanssettinggoals,lightingapath,and

persuadingotherstofollow;

• Thiscoursewillshowyouhowleaderscangettheirmessageoutina

waythatinspires,makethemostoftheirlimitedtime,andbuild

roadstopreciousresources.

P a g e |5

BusinessProcess

Management

• Businessprocessmanagementhelpsorganizationsleverageprocesses

toachievetheirgoalsandbesuccessful.Onceprocessesare

implemented,theymustbemonitored,evaluated,andoptimized;

• Thiscoursewillintroduceyoutobusinessprocessmanagement,

whichcanhelpyourorganizationsuccessfullyperformthese

activities.

BusinessSuccession

Planning:Developing

andmaintaininga

successionplan

• Changeisahallmarkoftoday’sbusinessworld,especiallyintermsof

theworkforce;

• Successionplanningcanhelpyoumakethemostofthatchangeby

ensuringthatwhensomeoneleaves,thereissomeonereadytotake

theirplace.

BusinessWritingThat

Works

• Writingisjustlikeanyotherskill:youneedtolearn,practice,and

workatittogetgoodatit;

• Thiscoursewillgiveyouthebasictoolsyouneedtobecomeabetter

writer.

CallCentreTraining:

SalesandCustomer

ServiceTrainingfor

CallCentreAgents

• Whetherwechoosetoembracethemorcannotstandbeing

interruptedbytheircalls,callcentresareabusinesselementthatis

heretostay;

• Withtherighttraining,callcentreagentscanbeanexcellentassetin

yourorganizationssalesprocess.

ChangeManagement:

ChangeandHowto

DealwithIt

• Somepeopleenjoytheopportunitiesandexcitementthatchange

brings.Others,however,haveahardertimeadapting;

• Tocomplicatematters,ourfeelingsoftendependonthesituation.

Thiscoursewillteachyouhowtomanagechangeinapositiveway.

Coachingand

Mentoring

• Coachingisbasedonapartnershipthatinvolvesgivingbothsupport

andchallengingopportunitiestoemployees;

• Mentorshipisarelatedskillthatisoftenapartofcoaching.It’sabout

beingaguide,offeringwisdomandadvicewhenitisneeded;

• Thiscoursewillcoverbothoftheseessentialskills.

Communication

Strategies

• Eachday,wecommunicatewithothersthroughourspokenwords,

bodylanguage,andwrittencommunication;

P a g e |6

• Thiscoursecanshowyouhowtomakesureyou’resendingtheright

message.

Communicationsfor

SmallBusiness

Owners

• Communicationsbetweenasmallbusinessanditscustomersisa

multi-lanehighway;

• Navigatethishighwaysuccessfullyandyouincreasecustomer

numbersandprofits;

• Setoutonthishighwayunaware,ill-prepared,orunconvincedofits

importance,andyouwilllosegroundtoyourcompetitors.

ConductingAccurate

InternetResearch

• WehaveallusedtheInternettosearchfortheanswertoaquestion

wemighthave;

• ThequestioncouldbeassimpleasWhowonlastnights’ballgame?

oranin-depthqueryforouruniversityresearchpaper;

• ThiscourseprovidesaroadmapforsearchingtheWebwithout

gettinglost,side-tracked,orgettingthewronginformation;

• Itprovidessimpletipsandexamplesandpointsusintheright

direction.

ConductingEffective

PerformanceReviews

• Performancereviewsareanessentialcomponentofemployee

development;

• Afterall,howwillemployeesbeabletomeettheirgoalsiftheydon’t

knowwhatthosegoalsare?

• Thiscoursewillhelpyousetupandexecuteaperformance

managementprocess.

ConferenceandEvent

Management

• Whetheryou’replanningasmallanniversarypartyorabig

conference,thebasiceventmanagementprinciplesarethesame;

• Thiscoursewillgiveyouaneffectiveandwell-planneddesignthatcan

beusedoverandoveragainforanytypeofevent.

ConflictResolution:

DealingwithDifficult

People

• Sometimesitseemsliketheworldisfullofdifficultpeople;

• Whileitmightseemthattheeasiestremedyistolockyourselfupat

homeandavoidpeople,weeventuallyhavetopickupthephoneor

stepoutsideandinteractwithsomeone;

• Thiscoursewillgiveyoupracticaltoolstodealwithdifficultpeople.

P a g e |7

ConflictResolution:

GettingAlonginThe

Workplace

• Conflictisanecessarypartofourpersonalgrowthanddevelopment;

• Itonlybecomesanissuewhenthepeopleinvolvedcannotwork

throughit;

• Whenthishappens,negativeenergycanresult,causinghurtfeelings

anddamagedrelationships;

• Thiscoursewillteachyouhowtoresolveconflictandgainpositive

results.

ConqueringYourFear

ofSpeakinginPublic

• Doyougetnervouswhenpresentingatcompanymeetings?

• Doyoufindithardtomakeconversationatsocialevents?

• Doyoulockupinawkwardsocialsituations?

• Ifso,thiscoursecanhelpyouconqueryournervesandspeak

confidentlyinpublic.

CreatingaDynamite

JobPortfolio

• Thejobmarketcontinuestochangeasdoesthewaywelookfor

work;

• Thiscourseexaminesthevalueofpresentingyourselfasacomplete

packagebyusingaresumeasanintroductiontoanemployerand

backingitupwithaportfoliopresentedattheinterview;

• WerecommendthatyoucompleteGettingYourJobSearchStarted

beforebeginningthiscourse.

CreatingaGoogle

AdWordsCampaign

• ManycompaniesadvertisewithpayperclickInternetads;

• Thiscoursefocusesonthelargestmachineavailable:Google

AdWords.

CreatingaTop-Notch

TalentManagement

Program

• Havingtherightpeopleinplaceattherighttimeisakeyaspectto

continuedgrowth,success,andstability;

• Thiscoursewillprovideyouwithwhatittakestohavetheright

peopleready.

CreatingaWorkplace

WellnessProgram

• Withincreasingcostsofhealthcare,ashrinkingworkforce,andaging

workers,asavvyworkplaceunderstandsthevalueinsupporting

workerstoimprovetheirconditioningandtoliveafitterlifestyle;

• Thiscoursewillgiveyouaframeworktobuildaprogramfromscratch

andwaystoenhanceexistingprograms.

P a g e |8

CreativeThinkingand

Innovation

• Whilesomepeopleseemtobesimplyburstingwithcreativity,others

finditastruggletothinkoutsidethesquare;

• Thiscoursewillteachyouhowtoboostyourcreativejuices.

CrisisManagement

• Viableorganizationsneedtobereadyforemergenciesbecausethey

aredoingbusiness;

• Thiscoursewillshowyouhowtocreateacrisismanagementplan

thatwillhelpyourbusinessprevent,respondto,andrecoverfromall

typesofcrises.

CriticalThinking

• Intoday’ssociety,wearebombardedwithmessagestobelieve

variousideas,purchasethings,supportcauses,andleadourlifestyle

inaparticularway;

• Thiscoursewillgiveyoutheabilitytoclearlyreasonthrough

problemsandtopresentargumentsinalogical,compellingway.

CRM:AnIntroduction

toCustomer

Relationship

Management

• Takealookinyourwallet.Howmanypoints,rewards,andloyalty

cardsdoyouhave?

• TheseareallexamplesofCustomerRelationshipManagement(CRM)

programs;

• Whatdoesyourcompanyoffertorewardexistingcustomersandgain

newones?

CustomerService

Training:Critical

ElementsofCustomer

Service

• Today,customersexpectmorefromcompaniesthaneverbefore;

• Thiscourseisdesignedaroundsixcriticalelementsofcustomer

servicethatcreateauniqueexperienceforthepeoplepurchasing

yourproducts.

CustomerService

Training:Managing

CustomerService

• Likeallbusinessvalues,acustomerservicefocusmustbe

demonstratedfromthetopdown;

• Customerserviceleadershavearesponsibilitytodemonstrategood

leadershippracticesaswellasgoodcustomerservicepractices;

• Thiscoursewillshareseveralleadershipmodelsthatyoucanuseto

successfullyleadacustomerserviceteam.

Delegation:TheArtof

DelegatingEffectively• Effectivedelegationisoneofthemostvaluableskillsyoucanmaster;

P a g e |9

• Itreducesyourworkloadwhiledevelopingemployeeskillsand

preparingthemforadvancement;

• Thiscoursewillexplorethedelegationprocessandgiveyoutheskills

youneedtostartdelegatingeffectively.

DevelopingaHigh

Reliability

Organization

• HighReliabilityOrganizations(HROs)areawareoftheirsituations,

theytakestockofthingsandtakethebestapproachtodealwith

troublebeforeithappensandafterwardsaswell;

• Thiscourseexplorestheprinciplesofhighreliability,looksatreal

examplesofHROs,andprobestheDeepwaterHorizonoilrigdisaster

tohelpshowcasetheprinciples.

DevelopingYour

ExecutivePresence

• Thinkofanexecutiveyouadmire;

• Chancesareyouadmirethembecauseofthefiguretheycutacross

thecorporateandfinancialworld;

• Butthatfiguredoesnotcomeaboutbymerechance,itistheproduct

ofhardwork,experience,andcleverlycraftedinsightintowhat

makesagoodexecutivepresence;

• Youcanavailyourselfofahintofthoseskillswiththisinformative,

enlightening,andengagingeLearningeducationalextravaganza.

DevelopingYour

TrainingProgram

• Successfultrainingprogramsaremeaningful,practical,andbeneficial

tobothtraineesandtheorganizationstheyworkfor.Thiscoursewill

giveyouastep-by-stepguidefordevelopingagreattrainingprogram.

DisabilityAwareness:

WorkingwithPeople

withDisabilities

• Peoplewithdisabilitiesrepresentasignificantandlargely

underutilizedresourceforbusinesses;

• Thiscoursewillgiveyoutoolsandtipsforcreatingadiverse

workplaceandmakingthemostofwhatemployeeshavetooffer.

DiversityTraining:

CelebratingDiversity

intheWorkplace

• Morethanever,aworkplaceisadiversecollectionofpeopleproudof

whotheyare;

• Thiscoursewillgiveyouwaystoleadthesediverseindividualsand

helpthemworkasateam.

P a g e |10

DynamiteSales

Presentations

• Researchinbusinessetiquettehasshownthatwhenyoufirstmeet

someone,thefirsttwelvestepsyoutakearecriticalinforminga

perfectfirstimpression;

• Agoodsalespresentationbeginswhenyouentertheroom,andthe

bestsalespresentationmethodstakeintoaccountnotonlywhat

you'rebringingtosell,buthowyoupresentwithit.

E-Commerce

Management

• E-commercehasbeenapartoftheworld’sfinanciallandscapesince

themid-1990s;

• It’sbigandit’sgettingbiggereveryday.E-commercehasn’treplaced

brickandmortarstoreslikesomehadpredicteditwouldbutitisa

majorpartoftoday’sbusinessworld;

• Learntheskillsheretomanageyoure-commercebusinesstosuccess.

EffectivePlanningand

Scheduling

• Creatinganaccuratescheduleismoreofanartthanascience;

• However,therearesometoolsandtechniquesthatyoucanusetobe

aspreciseaspossible;

• Thiscoursewillintroduceyoutothemostcommonlyusedtoolsand

showyouhowtoapplythemtoeverydayscenarios;

• WerecommendthatyoucompleteIntermediateProject

Managementbeforebeginningthiscourse.

EmotionalIntelligence

• Emotionalintelligence,alsocalledEQ,istheabilitytobeawareofand

manageemotionsandrelationships;

• Thiscoursewillhelpyoudevelopyouremotionalintelligencetogive

youthatextraedgeinbuildingrelationshipsandconnectingwith

others.

Employee

Accountability

• Organizationswhopromoteaccountabilityaremoresuccessfuland

moreproductive;

• Thiscoursegivesworkplaceleaderstechniquesforpromoting

accountabilityintheirorganization,startingwiththemselves.

EmployeeDispute

Resolution:Mediation

throughPeerReview

• Haveyoueverbeeninaworkplacesituationwhereasupervisorhas

madeadecisionthatyoudidn’tagreewith?

P a g e |11

• Didyouwishthatyoucouldasksomeoneelsewhattheythoughtof

thedecisionandwhethertheywouldhavedonethesamething?

• Thepeerreviewprocessoffersemployeesjustthatchance.

Encouraging

Sustainabilityand

SocialResponsibility

inBusiness

• Today’sleadingbusinessesrealizethatthereismoretotheirbottom

linethanfinancialsuccess;

• Thrivingbusinessesalsoensurethatthepeopleandenvironmentin

theareasthattheyoperatebenefitfromtheirpresence;

• Corporatesocialresponsibilityprogramsandsustainabilitypractices

canhelpbuildtrueprofitabilitythatincorporatesallofthese

elements.

Entrepreneurship101

• Entrepreneurshiphasbeendescribedasagreatwaytomake

beneficialchangestoyourorganization;

• Peoplecanchoosetocontinuewiththestatusquo,ortheycanwork

tomakeadifferenceinthelivesofthemselvesandotherswithinthe

company;

• Thiscoursewillhelpyoubecomeenergizedandreadytopushyour

ideasforward.

FacilitationSkills

• Withitsfocusonaskingratherthantelling,andlisteningtobuild

consensus,facilitationisthenewleadershipideal;

• Thiscoursewillintroduceyoutothiscorecompetencyandgiveyou

practicalwaystoapplyitintheworkplace.

GenerationGap:

ClosingtheGapinthe

Workplace

• Therearecurrentlyfivegenerationsintheworkforce,andemployers

facedwithmassretirementsofBabyBoomersarelookingforwaysto

prepareforthechanges;

• Thiscourseexaminesthehistoryandrealityofthegenerationgap;

GettingYourJob

SearchStarted

• Whilelookingforworkcanbeanexcitingtime,itcanalsoinvolvefear

anddiscomfortaboutchangeandtheunknown;

• Whetheryouarealreadyinthemidstofajobsearchorjustthinking

aboutit,thiscoursewillhelpyoudeterminewhatyourskillsetis

madeupof,thekindofworkthatisimportantandrealistictoinclude

inyoursearch,andhowtogetstarted.

P a g e |12

GivingEffective

Feedback

• Feedbackisanessentialelementforourgrowthanddevelopment;

• Thiscourseisdesignedtohelpworkplaceleaderslearnhowto

providefeedbackanytimethatthemessageisdue.

GlobalBusiness

Strategies

• Considerthedifferentaspectsofhowbusinessisconductedaround

theworld.Variouscurrencies,culturalcustoms,tradelaws,border

rules,import/exportregulations,andmoreallcomeintoplayineach

country;

• Tocomplicatemattersfurther,theseelementsareconstantly

evolving;

• Addintherapidpaceofchangeoftechnology,legalquestions

surroundingtheInternetande-commerce,andgrowingsecurity

concerns,andyouhavegotanextremelycomplexglobal

marketplace.

GoalSetting

• Weallhavethingswewantinlife;

• Thiscoursewillshowyouhowtotakethethingsthatyoudream

aboutandwishforandturnthemintoreality.

HiringforSuccess:

Behavioural

Interviewing

Techniques

• Theinterviewingprocesssoundseasyenough:youarrangefora

conversationwithpotentialcandidatesandthenselectthebest

personforaparticularposition;

• However,weallknowthatitisn’treallythatsimple;

• Thiscoursewillgiveyoutheskillsandtoolstohiresuccessful

candidates.

HumanResources

Training:HRforthe

Non-HRManager

• Intoday’sfast-movingworld,manymanagersandsupervisorsare

expectedtodealwithhumanresourceissues;

• Theymaybeaskedtotakepartindevelopingjobdescriptions,take

partininterviewsortakeresponsibilityfordiscipline;

• Thiscoursewillintroducethosemanagerstohumanresource

concepts.

Influenceand

Persuasion

• Whenwetalkaboutinfluenceandpersuasion,weoftentalkabout

marketingandsales;

P a g e |13

• However,weinfluenceinmanywaysandwithgreatfrequency.This

coursewillteachyouhowtospeakwithinfluenceandpersuasion.

Intrapreneurship

• Intrapreneurshiphasbeendescribedasagreatwaytomake

beneficialchangestoyourorganization;

• Peoplecanchoosetocontinuewiththestatusquo,ortheycanwork

tomakeadifferenceinthelivesofthemselvesandotherswithinthe

company;

• Thiscoursewillhelpyoubecomeenergizedandreadytopushyour

ideasforward.

IntroductiontoNeuro

Linguistic

Programming(NLP)

• Inordertoachieveresults,youmustmastertheartofbringingyour

unconsciousthoughtstothesurface;

• Thiscoursewillgiveyoutheskillstodojustthatthroughneuro

linguisticprogramming.

Inventory

Management:The

NutsandBolts

• Nobusinesscansurviveverylongwithoutaneffectiveprogramof

controlsoverthepartsandmaterialsthatareusedinproducingor

distributinggoodsandservicesofthefirm;

• Thiscoursewillteachyouhowtoeffectivelymanagetheseitems,

whicharecollectivelyreferredtoasinventory.

Kick-startingYour

BusinesswithCrowd

sourcing

• Today’sfast-pacedmarketplacedemandsthatbusinessesthinkfast;

• Crowdsourcingcanhelpalltypesofbusinesseskeepontopoftrends

andstaycompetitive.

Knowledge

Management

• Theknowledgeheldbyanorganisationsemployeeissometimesits

mostvaluableasset;

• Therefore,itshouldbestored,protected,andmanagedlikeanyother

resource;

• Thiscoursewillintroduceyoutoknowledgemanagementtips,

techniques,andprocesses.

LeadershipSkillsfor

Supervisors:

Communication,

CoachingandConflict

• Therearethreefundamentalskillareasthatallleadersneedto

master:communication,coaching,andconflict;

• Thisintroductoryworkshopwillgiveyoubasicskillsinallthreeareas.

P a g e |14

LeanProcess

Improvement

• FromBenjaminFranklinsearlyideas,toHenryFordsworkinthe

1920sandtheToyodapreceptsinthe1930s,toJefferyLikers

publicationofTheToyotaWayin2004,Leanprocesseshaveevolved

fromasimpleconcepttoasetofwidelyusedbestpractices;

• ThiscoursewillintroduceyoutothemostcommonLeantools.

LogisticsandSupply

ChainManagement

• LogisticsandSupplyChainManagementarearguablythelifebloodof

anyindustry;

• Ifyoucannotmakeyourproductsandgetthemtoyourcustomers,

thenfailureisguaranteed;

• Ifyoudon’twanttofindyourbusinessinthispredicamentit’sagood

ideatosecuretrainingonthispivotaltopictohaveagoodgraspon

success;

• Thiscovergivesabroadoverviewoflogisticsandsupplychain

managementandthetoolsyouwillneed.

MakingTrainingStick

• Wehaveallparticipatedintrainingcoursesorworkshops;

• Someofthesehavebeenhelpfulandusefulinoureverydaylivesand

othershaveseemedredundantandawasteoftime.Howoftenhave

wecheeredorgrumbledatbeingaskedtoparticipateinatraining

day?

• Thegoodnewsisthatalltrainingcanbeusefulandapplicableifthe

trainerkeepssomesimpletipsinmindwhendevelopingandapplying

training;

• Wealllearndifferently,buttherearesometruthsaboutlearningthat

canbeapplicabletomostgroupsandcanbetweakedtofitany

trainingsession;

• Thiscoursewillhelpyouidentifywaystomakeyourtrainingstickier

foryourstudents.

ManagingAcross

Cultures

• Theworldisgettingsmallerandsmallerwiththeincreasinginfluence

oftheInternet,widespreadtravel,andmultinationalcorporations;

• Alongwiththisshrinkingoftheglobecomesaninfluxofdiverse

culturesintotheofficesetting;

P a g e |15

• Tomakethistransitionapositiveoneit’svitaltohavetheskillsto

understandandwelcomeseveralcultures.Thiscoursetakesalookat

howbesttosmoothlyblendemployeesfromseveralculturesintoa

cohesiveworkforce.

ManagingDifficult

Conversations

• Whetherit’saskingaboutasensitivesubject,tellingsomeonethey

havebroccoliintheirteeth,orconfrontingaco-workerabouttheir

rudebehaviour,weallfacedifficultconversationsfromtimetotime;

• Thiscoursewillgiveyouaframeworkthatyoucanusetohelpyou

workthroughtoughsituations.

ManagingPressure

andMaintaining

Balance

• Whenthingsareextremelybusyatworkandyouhaveyourhandsfull

withmanytasks,havingskillsyoucandrawonareessentialforpeace

ofmindandgrowth;

• Thiscoursewillgiveyouwaystomanagethepressureandmaintain

balanceinyourlife.

ManagingtheVirtual

Workplace

• Virtualworkersandvirtualteamsareanessentialpartoftoday’s

workforce;

• Morethanever,peopleareusingtechnologytoworkanywhere,

anytime;

• Asamanager,it’simportanttounderstandhowthesenewtools

changeyourroleandthepeoplethatyouworkwith.

MarketingandSales

• Asmallmarketingbudgetdoesn’tmeanyoucan’tmeetyourgoals

andbusinessobjectives;

• Thiscoursewillsharesomecreativemarketingtacticsthatwillwork

foranybudget.

MarketingforSmall

Businesses

• Marketingisaboutgettingyourbusinessknownandbuildingyour

positionwithinthemarketplace;

• Thiscoursewillshowyouhowsmallbusinessescanleverage

traditionalmarketingtoolstogrowtheirpresence,increaseresults,

andmeetbusinessgoals.

MarketingwithSocial

Media

• Socialmediaremainsanevolvingaspectofourdailylivesinaddition

tobeingapartofourbusinesses;

P a g e |16

• Ifyouunderstandthebasicsofsocialmedia,thiscoursewillgiveyou

waystoaddittoyourmarketingplan.

MasteringThe

Interview

• Theinterviewisoneofthekeyelementsofthejobsearchprocess.As

withanyskill,wecangetbetteratitwithpreparationandpractice;

• Thiscoursewillgiveyouthechancetomasterjobinterviewskills.

Meeting

Management:TheArt

ofMakingMeetings

Work

• Meetingscomeinallshapesandsizes,frommajorconventionstoa

quickhuddleinanofficehallway;

• Thiscoursewillgiveyoutheskillstoleadaneffectivemeetingofany

size.

MotivationTraining:

MotivatingYour

Workforce

• It’snosecretthatemployeeswhofeelvaluedandrecognizedare

moremotivated,responsible,andproductive;

• Thiscoursewillhelpyoucreateamoredynamic,loyal,andenergized

workplace.

Negotiatingfor

Results

• Whetheryou’renegotiatingabigdealwithlotsofmoneyonthetable

ortryingtogetyourchildtoagreetoareasonablebedtime,the

principlesarethesame;

• Thiscoursewillgiveyoutheskillsthatyouneedtobecomea

successfulnegotiator.

Networkingfor

Success

• Businessnetworkingisaneffectiveandefficientwayforbusiness

peopletoconnect,developmeaningfulrelationships,andgrowtheir

businesses;

• Thiscoursewillgiveyoutheskillsthatyouneedtonetworkwith

others.

NLPToolsforRealLife

• Neurolinguisticprogramming(NLPforshort)isallaboutbringing

yourunconsciousthoughtstothesurfacesothatyoucanhavereal

choiceoverhowyouinteractwithandrespondtotheworld;

• OnceyouhavecompletedIntroductiontoNeuroLinguistic

Programming,takethiscourseandlearnhowyoucandomorewith

NLP.

Onboarding:The

EssentialRulesfora

• Didyouknowthatmostemployeesdecidetoleaveajobwithintheir

first18monthswithanorganization?

P a g e |17

SuccessfulOn

boardingProgram

• Youcangreatlyincreasethelikelihoodthatanewemployeewillstay

withyoubyimplementingawell-designedonboardingprogramthat

willguidetheemployeethroughtheirfirstmonthswiththecompany.

Orientation

Handbook:Getting

EmployeesOfftoa

GoodStart

• Performancemanagementbeginswithanorientationtothe

organizationandthejob,andcontinuesonadailybasisasemployees

aretrainedandcoached;

• Thiscoursewillshowyouhowtoengagepeoplefromthemoment

theyarehired,givethemwhattheyneedtofeelwelcome,andlet

themimpressyouwithwhattheybringtoyourcompany.

Overcoming

ObjectionstoNailthe

Sale

• Wehavehearditallbefore:Maybesomeothertime.Nottoday,

thanks.Goaway!

• Thiscoursewillgiveyousometechniquestoovercomeobjections

andgetthecustomertosay,Signmeup!

Performance

Management:

ManagingEmployee

Performance

• Inspiringsomeonetobetheirbestisnoeasytask.Howdoyou

manageforoptimumperformance?

• Howdoyoucreateamotivatingenvironmentthatencouragespeople

togobeyondtheirbest?

• Thiscoursewillgiveyousomeofthoseskills.

PersonalBrand:

MaximizingPersonal

Impact

• AbigailVanBuren,thewriterofDearAbby,oncesaid,therearetwo

kindsofpeople:thosewhocomeintoaroomwiththeattitude,HereI

am!andthosewhohavetheattitude,thereyouare!

• Thiscourseisanexplorationaboutthetypeofimpactwewantto

haveinlifeandwork.

ProblemSolvingand

DecisionMaking

• Despiteallthenaturaldecisionmakingandproblemsolvingthatwe

do,somepeopleareveryuncomfortablewithhavingtomake

decisions;

• Thiscoursewillshowyouhowtofindcreativesolutionswitha

processtoidentifyoptions,researchthem,andthenputthings

togetherinawaythatworks.

ProcessImprovement

withGapAnalysis

• Gapanalysisisausefultooltoimproveprocessesinanorganization

orbusiness;

P a g e |18

• Itwillhelpyourevealandbridgeprocessgaps;

• Gapanalysiscanbeusedinvariousfacetsofabusinessandinmany

waystogettothedesiredendresult.

ProjectManagement

Fundamentals

• Thebasicsofprojectmanagementcanhelpyougetthingsdoneat

homeandatwork;

• Thiscoursewillfamiliarizeyouwiththemostcommontermsand

practicesofprojectmanagement.

ProjectManagement

Training:

Understanding

ProjectManagement

• TheProjectManagementInstitutedefinesprojectmanagementas:

Theapplicationofknowledge,skills,andtechniquestoexecute

projectseffectivelyandefficiently;

• Thiscoursewillgiveyoutheprojectmanagementtoolsthatyouneed

toplan,manage,andexecutesmalltomediumsizedprojects.

ProspectingforLeads

LikeaPro

• Salesareaconstantcycle.Inordertomakesalesinthecomingweeks

andmonths,youneedtostartplantingtheseedstoday.

Understandinghowtoidentifyandmanageprospectsisakeypartof

yoursalessuccess.

PublicRelationsBoot

Camp

• Publicrelationshavechangedwiththeevolutionofcomputersand

thespeedwithwhichinformationcanspread;

• However,theneedforpublicrelationstobeclear,concise,and

accuratewhilebeingcompletelyappropriateforthesituationhasnot

changed.

PublicSpeaking:

PresentationSurvival

School

• Agreatpresenterhastwonotablequalities:appropriateskillsand

personalconfidence;

• Thiscoursewillhelpyoumastertheskillsthatwillmakeyouabetter

speaker;

• Fromthere,youwilldeveloptheconfidencethatyouneedtobecome

agreatpresenter.

PublicSpeaking:

SpeakingUnder

Pressure

• Ifyouareanewspeakerwhofeelsnervousaboutthetaskathand,or

anexperiencedspeakerwhowantstolearnmoreaboutbeingputon

thespot,thenthiscourseisjustforyou;

P a g e |19

• Itfocusesonspeakingunderpressure,whichmeansbeingableto

quicklyorganizeyourthoughtsandbeingabletoconveythem

meaningfullytoyouraudience.

Purchasingand

ProcurementBasics

• Notthatlongago,purchasingandprocurementfocusedona

rights-basedtheory:acquiringtherightproductoftheright

quality,intherightquantity,fromtherightsource,attheright

time,andattherightprice;

• Today,purchasingandprocurementhasevolvedbeyondthistheory

toincludemanysupplychainfunctions,withafocusonbuilding

strong,collaborativerelationshipswithinandoutsidethe

organization.

ResearchSkills

• Itcanbehardtoknowwheretofindgoodinformationthatyoucan

trust;

• Thiscoursewillteachyouhowtoresearchanytopicusinganumber

ofdifferenttools.

RiskManagement

• Riskmanagementhaslongbeenanessentialpartofproject

management,butithasalsobecomeanincreasinglyimportantpart

oforganizationalbestpractices;

• Thiscoursewillintroduceyoutothebasicprinciplesofrisk

management.

Safetyinthe

Workplace

• Workplaceaccidentsandinjuriescostcorporationsmillionsofdollars

andthousandsofhourslosteveryyear;

• Thiscoursewillshowyouhowtocreateasafetycultureinyour

organizationandprotectyouremployees.

Self-Leadership

• Self-leadershipcombinestakingresponsibilityforouroutcomes,

settingdirectionforourlives,andhavingtoolstomanagepriorities;

• Thiscoursewillcoveralloftheseaspectsandteachyouhowtomake

meaningful,empoweredchoiceswhiletakingactiontogetwhereyou

wanttogo.

SellingSmarter• Thesalesindustrykeepsevolving,andthatmeansyouneedtokeep

growingtoo!

P a g e |20

• Today’ssuccessfulsalespeoplefocusonpersonalefficiency,delivering

moretoexistingcustomers,andcustomer-focusedselling;

• Youcanlearntheseskillswiththiscourse.

Skillsfor

Administrative

Assistant

• Beinganadministrativeassistantoftenmeanswearingmanyhats;

• Thiscoursewillgiveyoukeyskillsthatwillhelpyoufulfilallofthose.

StrategicPlanning

• Agoodstrategicplandescribeswhattheownerswantthebusinessto

doandhowtogetthere;

• Thiscoursewillhelpyouidentifyallthepiecesofastrategicplanand

howtoputthemtogethertocreatesomethingmeaningful.

StressManagement

• Peoplearoundtheworldareexperiencingjobburnoutandstressin

epidemicproportions;

• Manypeoplefeelthatthedemandsoftheworkplace,combinedwith

thedemandsofhome,havebecometoomuchtohandle;

• Thiscoursewillgiveyousomestressmanagementtechniquesthat

youcanapplyrightaway.

SurvivalSkillsforthe

NewTrainer

• Fewpeoplechoosetraininganddevelopmentwhiletheyarestillin

school,andyettherearetalentedandknowledgeabletrainers

workingineveryindustry;

• Ifyouarethinkingaboutbecomingatrainer,orhavestarteddoing

sometrainingalreadyandwanttoknowmoreaboutwhatwillhelp

youtobecomeanexcellenttrainer,thiscoursewillhelpyoustart

yourjourney.

TeamBuilding:

DevelopingHigh

PerformanceTeams

• Yoursuccessasamanagerisheavilyinfluencedbyhowwellyour

teamoperatesandwhatkindofresultstheyachieve;

• Thiscoursewillgiveyousomewaystodevelopahigh-performing

teamandgettheresultsyou’relookingfor.

Telemarketing:Using

theTelephoneasa

SalesTool

• Wheredoesthetelephonefitintoyoursalesstrategy?

• Afterall,thetelephonecansupplement,enhance,andsometimes

replaceothermeansofmarketingandselling;

• Learnhowtoleveragetelemarketingasasalestoolwiththiscourse.

P a g e |21

TheABC'sof

SupervisingOthers

• Congratulations:you’vejustbeenpromotedtoteamsupervisor!Has

thepanicsetinyet?Don’tworry!

• Thiscoursewillteachyoualltheskillsthatyouneedtobesuccessful

inyournewrole.

TheMinuteTaker's

Workshop

• Oneofthemostimportantingredientsforasuccessfulmeetingis

accurateminutes;

• Thisworkshopwillshowyouhowtotakeminutescorrectlyand

efficiently.

ThePracticalTrainer

• Thiscoursewillgiveyouthetrainingskillsthatyouneedsothatyour

studentsnotonlylearn,butalsoenjoytheprocess,retaininformation

shared,andusetheirnewskillsbackintheworkplace.

TheProfessional

Supervisor

• Greatleadersknowthatyoumustkeeplearninginordertobe

successful,especiallyifyouareinanewrole;

• Thiscoursewillhelpyoutakeyoursupervisoryskillstoahigherlevel.

TimeManagement:

GetOrganizedfor

PeakPerformance

• Timeismoney,thesayinggoes,andlotsofitgetslostin

disorganizationanddisruption;

• Thiscoursewillgiveyousomewaystogetorganizedandmakethe

mostofyourtime.

ToughTopics:Talking

toEmployeesabout

PersonalHygiene

• Asamanager,you’reprobablyusedtodealingwithtoughsituations:

employeeswhoinsistonbeinglate,teammemberswhomiss

deadlines,andstaffmemberswhocan’tgetalong;

Butconversationsaboutanemployee’spersonalappearancearea

wholedifferentballgame;

• Thiscoursewillgiveyouaframeworkthatyoucanusetotalkto

employeesaboutpersonalhygieneissues.

TrainingwithVisual

Storytelling

• TheNationalCentreforBiotechnologyInformationestimatesthatthe

averagehumanattentionspanisabouteightseconds.That’sadrop

of33%overthepast15years;

• Fortrainersandpublicspeakers,thismeansthatwehavelesstime

thanevertocatchouraudience’sattention,getthemengaged,and

ensurethattheyretaintheinformationbeingshared.

P a g e |22

UsingActivitiesto

MakeTrainingFun

• Humourcanhelpyoumakeyourtrainingsessionsjustasengagingas

funsocialoccasions.Evenbetter,youdon’tneedtobetheclass

clownoranaward-winningcomediantodoit;

• Thiscoursewillgiveyousomeeasywaystouseactivatesandhumour

tomakeyourtrainingexperiencesfunandengaging.

WorkingSmarter:

UsingTechnologyto

YourAdvantage

• Technologyissupposedtomakelifeeasierandsimpler,butmost

managersfindthemselvescleaningupthemessescausedbytoo

manygadgets;

• Thiscourseisaboutusingtechnologytoworksmarter,notharder.

Workplace

Ergonomics:Injury

Prevention

• Everydayactivitieslikereachingtogetsuppliesoffofashelf,sittingin

frontofacomputerforhours,andmovingheavyproductsaroundthe

shopcanalltakeatollonourbodies;

• Thiscoursewillteachyouhowtomakeyourenvironmentas

ergonomicaspossibleinordertomakedailytaskseasieronyour

bodyandmind.

Workplace

Harassment:WhatIt

IsandWhattoDo

AboutIt

• Workplaceharassmentcostsbusinesseshundredsofmillionsof

dollarseveryyear;

• Thecosttoemployeesphysicalandmentalwell-beingisharderto

count;

• Thiscoursewillshowyouhowtobeproactiveinpreventing

harassmentandhandleitwhenitdoesoccur.

WorkplaceViolence:

HowtoManageAnger

andViolenceinthe

Workplace

• Everyorganizationmustdowhateveritcantoprevent,identify,and

mitigateworkplaceviolence;

• Thiscomprehensivecourseincludeseverythingthatyouneedtoget

started.

WritingaBusiness

Plan

• Abusinessplanwillhelpyourbusinessgetstartedontherighttrack,

stayfocusedonpriorities,andmoveforward;

• Thiscourseisdesignedforbusinessownersandentrepreneurswho

arereadytocreateabusinessplan.

WritingfortheWeb• Peopledon’treadinformationonthewebinthesamewaythatthey

readaprintednewspaper,magazine,orabook;

P a g e |23

• Thiscoursewillshowwebwritershowtocreateinterestingand

engagingcontent.

WritingReportsand

Proposals

• Reportsandproposalscomeinavarietyofformats;

• Allformats,however,relyongoodwritingskillsandasolid

framework;

• WerecommendthatyoucompleteBusinessWritingThatWorks

beforebeginningthiscourse.