Soft skills

Soft skills is a term often associated with a person’s “EQ”(Emotional Intelligence Quotient), the cluster of person-ality traits, social graces, communication, language, per-sonal habits, friendliness, and optimism that characterizerelationships with other people.[1] Soft skills complementhard skills which are the occupational requirements of ajob and many other activities. They are related to feel-ings, emotions, insights and (some would say) an 'innerknowing': i.e. they provide an important complement to'hard skills’ and IQ.A person’s soft skill EQ is an important part of their in-dividual contribution to the success of an organization.Particularly those organizations dealing with customersface-to-face are generally more successful, if they traintheir staff to use these skills. Screening or training forpersonal habits or traits such as dependability and con-scientiousness can yield significant return on investmentfor an organization.[2] For this reason, soft skills are in-creasingly sought out by employers in addition to standardqualifications.

1 See also• Basic interpersonal communicative skills

• Critical thinking

• DISCO - European Dictionary of Skills and Com-petences

• Emotional literacy

• Empathy

• Life skills

• Life skills-based education

• People skills

• Social intelligence

• Social skills

• Theory of multiple intelligences

2 References[1] Career Opportunities News, 2002

[2] See George Paajanen, EI Reports, Technology Based So-lutions/Personnel Decisions, Inc.(), 1992.

3 External links• Symmonds, A. etc. 2009. “Smart Englishthrough Success Secrets"[ISBN 978-81-909849-6-6] & other 'Smart English Series’

• The People Skills Revolution: A Step-by-Step Ap-proach to Developing Sophisticated People Skills,PamelaMilne, Global Professional Publishing ISBN978-1-906403-72-0

• Definition of Term

• List of 28 Soft Skills

• Career Opportunities News, Career OpportunitiesNews, 2002

• Paajanen, George (1992), Employment InventoryReports, Technology Based Solutions/Personnel De-cisions, Inc.

• Giusti, Giuseppe (2008), Soft Skills for Lawyers,Chelsea Publishing (), ISBN 978-0-9558926-0-8

• U.S. Department of Labor - Employment & Train-ing Administration

• Carnegie, Dale (1998), How to Win Friends & In-fluence People, Pocket, ISBN 978-0-671-02703-2

• Vishal Jain. “Importance of Soft skills developmentin education”. Retrieved 2012-01-06.

• CP. “What soft skills do the Employer look for?".Retrieved 2013-04-14.

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2 4 TEXT AND IMAGE SOURCES, CONTRIBUTORS, AND LICENSES

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