Social Worker of India | Indian Politician -Arvind Khanna

7/30/2019 Social Worker of India | Indian Politician -Arvind Khanna

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UmeedRural BPO



Umeed – An Overview

Umeed founded more than a decade ago at Sangrur District in Punjab

Aims at providing primary healthcare, women and economic

empowerment

Touched lives of nearly 5 million people





Umeed Rural BPO: Process Capabilities

BUSINESS ANALYTICS

BUSINESS PLANNING SERVICES

General

Accounting

Services

Treasury &

Cash

Managemen

t Services

Customer

Billing &

Collection

Services

Vendor

Payment

Solutions

Employee

Payment

Services

Industry

Specific

Services

(e.g.

Passenger

Revenue

Accounting)

Finance Systems Application Support

Finance Centre Management servicesUmeed

Client




Report to record Procure to pay Order to Cash

General led er Purchase order validationOrder Management

Financial and Accounting Services ::

accounting

Bank Reconciliations

Financial MIS and

exception

reporting

Invoice verification

Accounts Payable

Employee T&E

Vendor

Management

Invoicing (record mgmt.

only)

Helpdesk

Raising & Dispatching

Invoices




RecruitmentTraining & Employee

AdministrationOther Processes

CVs Sourcin & Trainin SchedulinEmployee Claims & Reimbursements

HR Processes ::

Screening

CVs Data Bank

Management

Interview Scheduling

Employee Training Profile Update

Training Vendor Profiles

Employee DocumentsVerification & Profile Setup

Profiles Management

HR MIS Reports Generation

Employee Surveys

Bulk Offer Letters



Our Service Offerings

Value Proposition:

CSR

ValueMatrix

CostEfficiency

ScalabilityLow

attrition

ReducedTAT

ValueCycle

Confidentiality

ContinuityQuality




Quality: Process Governance Model Established

Process

Process Delivery

Processing Review

Process Output

Quality CertifiedProcess ImprovementMeasure & Training

Corrective Action &

FeedbackUnsatisfactory

Satisfactory




Business Management Continuity:

Identification andprioritization of critical Potential Impact Mapping

Accommodation andcommunication arrangements

in case of disaster

Responsibility and authorityfor invocation & user

awareness

BusinessContinuity

Management




l i t y

Access controlled entry

Paperless environment

C o n

f i d e n t i a

Writing devices disabled systems

Regular security audits

Any additional client mandatedprocedures



Rural BPO: Cross Industry Solutions

Forms Data Capture

Document Processing (Scanning, Indexing & Archiving)

E-mail Response Processing

Documentation Checks

Image Based Data Capture & Indexing

Reports Generation and Trend Analysis

Native Language Help Desk

Financial Book Keeping

Check Truncation Data Processing

Utilities Bills Processing



Our Infrastructure

Unlimited connectivity

Broadband

Telephone lines

Computers

Fluent in English, Hindi, Punjabi

Trained by Experts



Our Strengths

Enthusiastic

Hardworking

Committed

Nimble

Hi-Quality

Trusted partners



Interested in knowing more?

Let’s Talk!