When companies in extractive industries engage

in business activities, they disrupt the social

environment. It is essential that, from the outset,

organizations understand who and what is going

to be disrupted and how the company needs to

mitigate the impact and add value to the social

chain.

Traditionally this is managed using a variety

of standalone or spreadsheet-based systems.

Such environments do not provide visibility into

an organization’s social sustainability profiles,

compromising efficiency and increasing the risk of

community dissatisfaction and litigation.

Our solutionsThe IsoMetrix Social Sustainability solution assists

organizations to manage the social environment

and drive operational performance improvement,

effectively reducing risk and cost.

The software combines the different social

sustainability processes in a dynamic, flexible

and systematic way, thereby providing a single,

comprehensive, integrated management solution.

The easy-to-use and intuitively designed interfaces

facilitate the rapid adoption of a culture of

participation to achieve corporate goals and objectives.

IsoMetrix helps organizations drive compliance with

international management system standards and

guidelines such as ISO 26000, Global Reporting

Initiative (GRI), International Finance Corporation

(IFC) and many more.

Benefits• Automation of social sustainability management

thereby increasing efficiency and reducing cost

• Standardization of social sustainability best

practice processes throughout the organization

and across multiple projects

• Understand impacts and how to mitigate them,

and where to channel development efforts

• Visibility of progress against commitments on a

real time basis and not from one annual report

• Reports such as the Stakeholder Profile,

Obligations & Commitments and Stakeholder

Interaction Plan at the press of a button

• Social sustainability teams spend less time

writing reports and more time in the field and

thinking strategically

• Easy integration with third party systems such as

procurement data from ERP or stakeholder data

from Excel spreadsheets

• Offline capabilities through dynamic Excel

templates as well as IOS and Android apps

• Multi-language

• Automated notifications and reminders together

with security based work process flow

• Visible performance monitoring and

process optimization

• Increased data and information security

• Reduction in administrative burden and costs

• Full audit trail for each change to all records

• Visibility of information through powerful

management dashboards

• Responsibility and accountability of tasks

through the Central Action Manager

• IsoMetrix can grow and evolve over time as an

organization’s sustainability projects develop

and mature

Social Sustainability

Planning

Mon

itor

ing

Socio-Economic DevelopmentLand Access &

Res

ettle

men

t

Social Engagement

Action Manager and

Geospatial Integration

GRC software that is integrated, visible, actionable

Planet Prosperity

IntegratedAgility

Visibility

People

IsoMetrixSocial

Sustainability

Key featuresPlanningPolicies & Procedures

All documentation within the company including policies, procedures,

supporting documents and guidelines, need to be stored within a single

accessible platform.

• The module allows easy accessibility with the document either

uploaded directly to the IsoMetrix server or hyperlinked to a document

management system such as Microsoft SharePoint

• Documentation which needs to be periodically

reviewed can have actions with reminder notifications

set against it

• Search for relevant documents in IsoMetrix using document metadata

such as categorizations

and keywords

Impact Assessment

Social impacts are any change to the social environment, whether adverse or

beneficial, wholly or partly resulting from an organization’s activities.

• All aspects are defined and their subsequent impacts identified

• Risk assessments can be performed in terms of the consequence vs the

likelihood of each impact

• Related impacts can be linked to any record in IsoMetrix giving the organization

oversight of the risk environment

• An holistic view of the consequences of the organization’s activities, processes

and projects is available through the dashboards

Key Performance Indicators (KPIs)

The aim of this process in IsoMetrix is to measure and monitor the outcomes

stemming from the organization’s social performance.

• Define and manage the organization’s strategic objectives

• Define KPI’s against each strategic objective

• Quantify and assess the KPI according to the desired frequency

• Attach the KPI to any record in IsoMetrix giving the organization a direct

quantitative or qualitative measure of their social performance

Social engagementEngagement Strategy

The strategy of how, where, when and what to engage with material stakeholders.

• Identify the different engagement methods that will be employed

• Identify the target stakeholders for each engagement

• Document key engagement topics

• The dashboards allow analysis of actual engagement versus

planned engagement

Stakeholder Register

A register of all stakeholders and stakeholder entity members who are affected and

impacted by the organization.

• Captures each stakeholder and records key demographics

• Stakeholders can be captured as individuals or as entities

• Stakeholders’ levels of influence/impact and interest in the project can then be

analyzed and a ranking can be assigned

• The selected stakeholder is rated on a number of criteria such as their level of

influence that help define their profile

• They can then be assigned prioritization based on ranking

Stakeholder Interaction

Stakeholder Engagement

This is the process through which an organization engages with the people who may

be affected or impacted by the organization’s decisions or who can influence the

implementation of those decisions.

• Any interaction with stakeholders is captured together with the outcome

of the engagement

• Enables the organization to identify emerging issues, shape their responses, and

continue to drive performance improvements

• Provides a platform for a common approach to all engagements ensuring

continuity in communication

Meeting Manager

This is used for all internal (organization) and external (stakeholders) scheduled

meetings.

• Manages scheduling, attendance, agendas and ensuing actions which may arise

from the meeting

• Meeting minutes are easily accessible

• Helps ensure action items are closed out in the timeframe agreed in the meeting

Stakeholder Outcomes

Obligations & Commitments Management

All planning focuses on the nature of the project and who the project affected

stakeholders are.

• Ensures the impacts of the organization on the social environment are addressed

• Brings development in line with the objectives of sustainable development as

articulated through regulatory policy

• Provides a platform for the registration, management and monitoring of planned

obligations and commitments

• Ensures the organization will mitigate or compensate for harmful impacts

of their projects

Social Sustainability

Land Access & Resettlement

Compensation

Land & Assets

Entitlements & Commitments

Livelihood Restoration

Monitoring

Action Manager

Socio-Economic Development

Workforce Development

Supplier Development

Community Development

Planning

Policies & Procedures

Stakeholder Engagement

Stakeholder Outcomes

Stakeholder Register

Stakeholder Interaction

Engagement Strategy

Geospatial IntegrationDashboards

Key PerformanceIndicatorsImpact Assessment

A good grievance process can enhance outcomes and give people satisfaction that their complaints

have been heard, even if the outcome is less than optimal.

Complaints & Grievance Management

IsoMetrix follows a process driven approach to grievance management with the

following stages typically being addressed:

• Receive and acknowledge

• Classify & assign

• Investigation

• Respond & resolve

• Follow-up & close-out

Socio-economic development The Socio-Economic Development solution enables organizations to design, plan,

implement and monitor all development programs and projects. These can either be

obligatory or voluntary initiatives and are typically focused on the host stakeholders,

business and communities that are directly impacted by the organization’s

operational activities. The development programs are typically classified under

the following topics:

Community Development • Corporate Social Investment (CSI)

• Community upliftment

• Infrastructure development

• Broad based training initiatives

• Poverty eradication

• Sponsorships

Workforce Development • Skills based training initiatives

• Scarce and critical skills development

• Learnerships and bursaries

• Artisan development

• Mentorships

Supplier Development • Operational support

• Financial support

• Skills development support

• Local procurement policies implementation

and management

Land access & resettlementIsoMetrix follows the IFC standards in terms of the land access, resettlement and

compensation processes with the following stages typically being addressed:

Land and Assets • All land and assets impacted by the organization’s operations is typically

identified through survey assessments, the results of which are captured on

IsoMetrix in various land and asset registers where they are classified according to

local and international standards

• IsoMetrix provides a platform for the capture of qualitative and quantitative

social baseline data and monitoring and evaluation surveys

• Because of the agility of the IsoMetrix framework, project specific surveys can be

easily configured

Entitlement and Commitments • Land and asset values are typically calculated through predetermined

government or project rates tables in IsoMetrix

• Entitlements are calculated on the system and commitments are documented

against each stakeholder and stakeholder group

Compensation • Compensation and remediation is managed in the system with a strong focus

on audit trails and approval processes

• Assess compensation values, establish and monitor rates of compensation, the

type and level of compensation and assistance for all types of losses

• Document compensation agreements

• Document and plan compensation payment

• Prepare individual compensation reports for sign-off by the

project-affected persons.

Livelihood Restoration

The presence of the organization and the impact of its operational activities often

has a negative effect on traditional economies like farming or fishing. This is typically

due to the displacement of land and people as well as consequential changes to

the workforce. There are also many positive effects including new employment

opportunities through the organization, industrialization and a broadening of the

local and national economy.

There are also many positive effects including new employment opportunities through the

organization, industrialization and a broadening of the local and national economy.

Impact Assessment

Stakeholder Mapping

Stakeholder Entities

Why IsoMetrix?Agility. What makes IsoMetrix exceptional is that new modules can be created,

or existing ones modified, without a single line of code being written. Because

systems can be configured by people who are not developers, organizations can

significantly reduce the cost and speed of the initial creation of, and enhancements

to, the system. While every customer might have a custom solution, they all share

the same source code.

Integration. The ease with which new modules can be created in IsoMetrix means

that systems that are usually not integrated – islands of information such as

standalone spreadsheets and databases – can be consolidated into a single

system, with centralized administration and security. Integrating systems in this

way drives organizational efficiency with multiple disciplines within GRC on a single

platform.

Visibility. By integrating and centralizing disparate systems, management has

visibility over information such as areas of risk, trends, overdue activities, and

non-conformances. Greater visibility enables better decision-making. The QlikView

dashboards built into IsoMetrix present immediate visibility around areas of

concern such as overdue activities and non-conformances, as well as the analysis

of trends and exceptions.

www.isometrix.com

GOLD CommunityIsoMetrix

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Our other solutions include: Business Continuity Management • Compliance • Contractor Management • Document Management Environmental Sustainability • Enterprise Risk Management • Food Safety • Health, Safety & Environment • Land Access & Resettlement Occupational Health • Occupational Hygiene • Performance Management • Primary Healthcare & Wellness • Process Compliance & Assurance Quality • Social License to Operate and many more…

Strategic Community Investment

IsoMetrix helps organizations assess and understand socio-economic impacts

to project affected stakeholders so they can manage the compensation process

through livelihood restoration.

• Define and plan livelihood restoration assistance based on social baseline

assessments

• Identify vulnerability and manage specific mitigation measures

MonitoringAction manager

The action manager is at the heart of any IsoMetrix system. Actions are assigned

to users in the system ensuring the close-out of all tasks and processes. Actions

manage the process by which employees are held accountable for their responsible

tasks. Actions and their progress are easily visible via the dashboards where they

can be sorted by user and status.

Dashboards

All reports and dashboards in the IsoMetrix application are powered by the QlikView reporting engine.

QlikView is a world leading Business Intelligence tool that allows for the deep analysis of all data in the IsoMetrix application through charts, graphs, tables, reports and dashboards designed and distributed around the organization’s exact requirements.

Geospatial integration

The IsoMetrix GIS Integration allows geospatial references (such as coordinates)

and their corresponding attributes to be pushed from IsoMetrix to the GIS

typically through web-services so they can be rendered and displayed by the GIS

as points on a map. Similarly, geospatial references (such as polygons) and their

corresponding attributes can be pulled from the GIS to IsoMetrix, typically through

web-services, so they can be linked to records in IsoMetrix such as Stakeholders.

Typical GIS mapping requirements include:

• Map identifying settlements, infrastructure, soil composition, natural

vegetation, water sources and land use

• Stakeholders and communities by location

• Map affected assets at household, business and community levels

• Socio-economic surveys by location

• Stakeholder engagements and grievances by location

• Progress in land acquisition can be tracked on the overall map where the

different stages, including survey, verification & sign-off, compensation and

resettlement, are shown in different colors

IsoMetrix ships with a standard ESRI ArcGIS connector. This allows ArcGIS maps to

be integrated and displayed within the IsoMetrix solution.

Asset and Income Register