Social Media Guidelines For Your Company

SOCIAL MEDIA GUIDELINESA framework for community engagement on social networks

SPORTING GOODS SCRIPTThese guidelines apply to any Voices.com employee who create or contribute to blogs, Facebook, Twitter, LinkedIn or any other kind of Social Media. Whether you log into Facebook, Twitter, LinkedIn pages, or comment on online media stories — these guidelines are for you.

While all Voices.com employees are welcome to participate in Social Media, we expect everyone who participates in online commentary to understand and to follow these simple but important guidelines. These rules might sound strict and contain a bit of legal-sounding jargon but please keep in mind that our overall goal is simple: to participate online in a respectful, relevant way that protects our reputation and of course follows the letter and spirit of the law.

Guidelines for Social Media Participation and Community Engagement

1. Be transparent and state that you work at Voices.com. Your honesty will be noted in the Social Media environment. If you are writing about Voices.com or a competitor, use your real name, identify that you work for Voices.com, and be clear about your role. If you have a vested interest in what you are discussing, be the first to say so.

2. Never represent yourself or Voices.com in a false or misleading way. All statements must be true and not misleading; all claims must be substantiated.

3. Post meaningful, respectful comments — in other words, no spam and no remarks that are off-topic or offensive.

4. Use common sense and common courtesy: for example, it’s best to ask permission to publish or report on conversations that are meant to be private or internal to Voices.com. Make sure your efforts to be transparent don't violate Voices.com's privacy, confidentiality, and legal guidelines for external commercial speech.

5. Stick to your area of expertise and do feel free to provide unique, individual perspectives on non-confidential activities at Voices.com.

SOCIAL MEDIA GUIDELINES

For More InformationContact your account executive

to learn how we can help you succeed!

Service & SupportNorth America 1-888-359-3472

International +1-519-858-5071Email [email protected] http://www.voices.com

Corporate HeadquartersThe Convergence Center

999 Collip Circle London ON N6G 0J3

I appreciate the "peopleness" of

Voices.com and its employees. They just make you feel welcome. Plus, the advise they provide

in their Vox Daily blog is priceless.

Voices.com provides an

abundance of resources for the

seasoned and beginner voiceover

talent and their staff are always

looking for ways to reach out and

provide the best experience, all

geared towards your success.

- J D Sebek, Voice Talent

SPORTING GOODS SCRIPT6. When disagreeing with others' opinions, keep it appropriate and polite. If you find yourself in a situation online that looks as if it’s becoming antagonistic, do not disengage the conversation but consult with the PR Manager immediately for advice and/or to disengage from the dialogue in a polite manner that reflects well on Voices.com.

7. If you want to write about the competition, make sure you behave diplomatically, have the facts straight and that you have the appropriate permissions.

8. Please never comment on anything related to legal matters, litigation, or any parties Voices.com may be in litigation with.

9. Never participate when the topic being discussed may be considered a crisis situation. Even anonymous comments may be traced back to your or Voices.com’s IP address. Refer all Social Media activity around crisis topics to PR and/or Legal Affairs Director or directly to the CEO.

10. Be smart about protecting yourself, your privacy, and Voices.com’s confidential information. What you publish is widely accessible and will be around forever, so consider the content carefully. Google has a long memory.

SOCIAL MEDIA GUIDELINES







In today's marketplace,

where customer service is not a

priority, Voices.com

performs consistent, old

fashioned customer service, making voice over

artists feel their needs are of the

utmost importance to Voices.com. I'm

happy to continually sing the

praises of Voices.com!

- EJ Marr, Voice Talent







FACTS & FIGURES ABOUT VOICES.COM

Voices.com was established in 2004 and is now the industry leading website that connects businesses with professional voice talents. Radio and television stations, advertising agencies and Fortune 500 companies rely upon the Voices.com marketplace to search for, audition and hire voice talents with the assistance of an easy-to-use Web application and patented SurePay™ escrow payment service.

The winner of several awards, including “Best in Class” Interactive Media Awards, 1to1 Impact Award for Customer Relationships Management, and the DigiFest New Voices Award, Voices.com has raised its profile significantly this year ranking on the Hot 50 recognizing 534% growth over the past two years and just this year was featured in Backbone Magazine’s and KPMG’s annual Pick 20 Listing as an “innovative company”.

Clients include NBC, ESPN, PBS, The History Channel, Reader's Digest, Comcast, Bell Canada, Microsoft, Cisco Systems, ING, Western Union, Ford, GM, Jaguar, Firestone Tires, American Airlines, the US Army, the US Government and thousands more.

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Social Media Guidelines For Your Company