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Copyright © 2014 Raytheon Company. All rights reserved. Customer Success Is Our Mission is a registered trademark of Raytheon Company.
Social Learning and utilizing it within
todays workplace
Talat Riaz
How do YOU learn…
How did you learn how to do your job?
How do you solve problems at work?
Where do you go for the knowledge you need to advance your career?
What technologies do you use?
Smartphones
Tablets
Google Social media Organisation LMS
Social Learning
Social learning goes back a long way…
Social learning is a normal part of life
Social Learning – A quick history
EVERY
60 SECONDS ONLINE
Social Learning…
Question
What do you think are the top 5 learning tools in use
today?
Top 10 Learning Tools
7 10 SOCIAL MEDIA TOOLS
OUT
OF
1 4 2
8
10
9
3
7 6 5
Jane Hart “Social Learning Handbook 2014”
5 key characteristics of high performing knowledge workers ...
Learners are changing…
1. Learning in the flow of work integrated
2. Continuously unstructured
3. On demand responsive
4. Socially collaborative
5. Autonomously choosy
Social Technology Users
Social Technology Users
Learners are not just consuming content…
They’re generating it too!
Question
How would you rate the importance of social learning within your
organisation?
Is Social Learning a Fad?
Disagree
http://c4lpt.co.uk/litw-results/
40%
9%
12%
2%
37%
Strongly Disagree Neutral Agree Other
33%
52%
85% 79%
75%
61%
Collaborative team learning
Conversations and meeting with people
Personal and Professional Networking
External blogs and news feeds
Company training or e-Learning
Self-directed study of external courses
http://c4lpt.co.uk/litw-results/
Learning in the Workplace Survey 2014 … learning that’s “essential” or “very important”
Changing Preferences in Workplace Learning
http://www.caracorp.com/documents/CARA_SocialMediaImpact_PulseSurveyReport.pdf
The CARA Group’s survey into informal learning found:
81% believe social offers valuable learning
98% believe social is changing learning and accessing information
99% believe formal learning is enhanced by social informal learning either very much (64%) or somewhat (35%)
Social Learning Perceived as Valuable
Modern Workplace Learning
10 : 20 :70
Question
Other than a corporate facebook and twitter presence, do you
have social learning technology and/or strategy?
Social Technology Adoption
19%
47%
34%
Adoption of Social Learning Technologies within Organisations
Yes
To some Extent
No
Social Technology Strategy
Human Capital Media
Using Social Learning
Human Capital Media
S.L.T in Use
Human Capital Media
Communities of Practice
Learning Content Best Suited for S.L.T
Human Capital Media
Sample Blend by Industry
Potential Learning Blend:
Transportation
Informal self-directed
10% Informal Social Learning 10%
20% Formal
80% Formal
Informal self-directed
10% Informal Social Learning 70%
Potential Learning Blend:
Retail
Sample Blend by Function
Informal self-directed
40%
50% Formal
15% Formal
Informal self-directed
5%
Potential Learning Blend:
Finance
Informal Social Learning 10%
Informal Social Learning 80%
Potential Learning Blend:
Sales
Question
What are the perceived barriers to social learning within your organisation?
http://masie.com/Surveys/social-learning-survey-results.html
Barriers to Social Learning
1. Organizational culture
2. Technical savvy
4. Technology infrastructure
5. Financial 6. Difficult to Measure
3. Generational culture
7. Relationship with IT
8. Relationship with Legal / HR
Measuring Impact of Social Learning
Human Capital Media
70
20
10
Training Spend
Most of training spend is here
Learning from peers, Collaboration
On the Job, JIT, Personalised and informal