HAMAD MEDICALCORPORATION

SOCIAL IMPACT MANAGEMENT

QATAR

ACCIONA Service

Doha

DohaQATARCLIENT Hamad Medical Corporation (HMC)

OWNERSHIP POSITION 50% ACCIONA, 50% Ghanim Bin Saad Alsaad And Sons Group Holdings (local partner)

PROJECT Specialized cleaning for health establishments: •AlWakrahHospital •2EmergencyPaediatricCentres •AlKhorHospital •50EmergencyMedicalServiceCentres •DukhanHospital •HMCcentralstoragefacility •5HealthCentres

BUDGET 36millioneuros,forafiveyearcontract-2015to2020.

The factor which is distinctive about ACCIONA Service in Qatar is its social action.

Our Client, HMC, is the main health organization in the State of Qatar, a leader in the health sector and registered with the Ministry of Health.

ACCIONA Service carries out the delicate task of ensuring the

cleanliness of all its health areas. This work takes on a distinctive dimension in Qatar because it is a country accustomed to demanding the very highest of standards.

Those who work for ACCIONA Service

are our centre of attention and our priority as regards management of the social impact, bearing in mind the great cultural diversity which working with people from more than 60 different countries implies.

MANAGEMENT OF THE SOCIAL IMPACT AT HAMAD MEDICAL CORPORATION

PERMANENTDIALOGUEWITHINTERESTGROUPS

1

SOCIALFEATURES OF THE PROJECT

2

IDENTIFICATIONANDEVALUATION

OF IMPACTS

3

SOCIALMEASURESPROPOSAL

4

INTRODUCTIONANDMONITORING

OFMEASURES

1 SOCIALFEATURESOFTHEPROJECT Projectconditionsdeterminedbythedesertclimate:maximumtemperaturesaround45ºwithverylittlerain.

Ananalysisofthelegalandcontractualrequirementsidentifiedthattherearedeterminingfactorsrelatingtohumanrightsandhiringforeignstaff.

HMCisusedbyanaverageof850patientsperannum. Population within the project’s catchment area: approximately100,000people.

Thecountry’smainbusinessactivityisextractionandexploitation of oil and natural gas.

Forthemanagementofthisservicethesocialmeasureshavebeentakenintoaccountrightfromthebiddingstage.Forthis,all costs that can be allocated to this social management have been included in all the budgets and in the manner appropriate for the functioning of the service. Although this fact means an increase in our budget it has been an essential condition forACCIONAServiceasregardstheexecutionofthecontract.ThismeansthattheserviceimplicitlyincludesorganizationcoveringallsocialaspectstodowiththehiringofforeignstaffinQatar.Tomonitorthesemeasures,therearestaffexclusivelydedicatedtoensuringtheyareimplementedandthattheyareadaptedinlinewithhowthecontractdevelops.

4 IMPLEMENTATIONANDMONITORINGOFMEASURES

3 SOCIALMEASURESPROPOSAL

Increaseinworkers’purchasingpower:•Savingsratioat1.5comparedwiththeircountryoforigin. •Upkeepallowance. •PaymentoftransfertaxesbyACCIONA. •PaymentbyACCIONAServiceforjourneysbyallworkers

to their countries of origin at the agreed intervals.•FreeavailabilityoftheinternetandsatelliteTV.Workers’qualityoflife::•Voluntarygroupingofminorities.•Freeavailabilityoftransportforworkers24hoursaday

(buses).•Choiceoflodgingsneartoworkcentres.•Availabilityofcolddrinkingwaterinalldwellingsand workcentres.

•Freeaccesstobankaccountsforeveryworker..•Contractcleaningandpestcontrolservicesforall

dwellings.•Contractsforthecollectionofrubbishfromevery

dwelling.•Reductionoftheworkingdayfrom12to8hours.

Training:•Healthandhygienetraining.•Specifictrainingintheirjobstoimproveskillsnowand

in the future.

Communication:•Suggestionsbox.•WeeklymeetingswithHR.•InvolvementoftheClientwiththeworkersthroughmonthlyrecognitionactivities.

•Translationofdocumentationandproceduresinto thelanguagesofallworkers.

Protection of women:•Videosurveillanceinapartments,securityguards.•Transportserviceexclusivelyforwomen.

Leisure activities and free time to encourage a sense ofcommunityamongsttheworkers:•Sportscompetitions.•NewYear’sEveinthedesert.•Basketballleague.•TouristvisitstoDoha.•Go-Kartingcircuit.Volunteering:•“SecondChanceRescue”

(programme for the rescue and adoption of abandoned dogs).

•Treeplanting (plantingtreesinthelocalcommunity).

•Beachcleaning.

ItisimportanttohighlightthatthemeasuresimplementedhavebeeninitiatedbyACCIONAServiceinordertoimproveconditions,notonlyfortheworkersbutalsoindirectlyforeachoftheircountriesoforigin.

2 IDENTIFICATIONANDEVALUATIONOFIMPACTS

POSITIVE IMPACTS Purchase of local goods and services. Changes to salaries. Improvement to health conditions. Increase in living standards.Workplacehealthandsafety.Workperformance.

NEGATIVE IMPACTSDemographicchanges.Changesinminoritygroupings.Changesinfamilyandsocialcohesion. Cultural and religious changes.Drinkingwatersupply.Accesstobanks.Integrityofwomen.Discriminationbecauseofsex,race,orreligion. Prohibition of free association.Lackoffreedomofmovement.Lackofaccesstopublicrubbishcollectionservices.

Theimpactsthathavebeenidentifiedandevaluatedareasfollows:

© January 2019 ACCIONA S.A. All rights reserved.

Avda. de Europa, 18Parque Empresarial La Moraleja28108 Alcobendas(Madrid) Spain

www.acciona.com