Social And Business Graces Jc 061008[2]

Social and Business Graces, Inc. Constance Hoffman 2010 AllRightReserved

Business Etiquette Business Etiquette Seminar Series:Seminar Series:

Etiquette for First Time IntroductionsEtiquette for First Time Introductions

By Social and Business, Inc.By Social and Business, Inc.

www.LearnSocialGraces.comwww.LearnSocialGraces.com

310-210-6103310-210-6103

[email protected]@LearnSocialGraces.com


Presented ByPresented ByConstance HoffmanConstance Hoffman


AgendaAgenda Seminar IntroductionsSeminar Introductions IntroductionsIntroductions

Listening & Communication SkillsListening & Communication Skills Email Email Telephone Telephone

Conference callsConference calls Next StepsNext Steps Q&AQ&A


Social and Business GracesSocial and Business Graces

Business EtiquetteBusiness Etiquette

In-personIn-person

Through other communication channelsThrough other communication channels


SocialSocial and Business Graces and Business Graces

In PersonIn Person

IntroductionsIntroductions

Proper greetings Proper greetings HandshakesHandshakes Rising from your seat Rising from your seat

Remembering/forgetting names;Remembering/forgetting names; mis-introductionsmis-introductions


SocialSocial and Business Graces and Business Graces

LISTENING & COMMUNICATION SKILLSLISTENING & COMMUNICATION SKILLS

Body language/MannerismsBody language/Mannerisms Being a quite listenerBeing a quite listener Making small talkMaking small talk Handling difficult conversationsHandling difficult conversations Topics to avoidTopics to avoid


Social and Social and BusinessBusiness Graces Graces

Through other communication Through other communication channelschannels

EMAILEMAIL

Rules to type-byRules to type-by When to use email and when to avoidWhen to use email and when to avoid


Social and Social and BusinessBusiness Graces Graces 33 Most Important Email Etiquette Tips33 Most Important Email Etiquette Tips

1.1. Be concise and to the pointBe concise and to the point

2.2. Answer all questions, and pre-empt further questionsAnswer all questions, and pre-empt further questions

3.3. Use proper spelling, grammar, paragraphs, and punctuationUse proper spelling, grammar, paragraphs, and punctuation

4.4. Make it personalMake it personal

5.5. Answer swiftly and alwaysAnswer swiftly and always

6.6. Do not attach unnecessary filesDo not attach unnecessary files

7.7. Use proper structure and layoutUse proper structure and layout

8.8. Do not write in CAPITALSDo not write in CAPITALS

9.9. Don’t leave out the message threadDon’t leave out the message thread



Cont.Cont.1.1. Add disclaimers to your emailsAdd disclaimers to your emails

2.2. Read the email and re-read before you press sendRead the email and re-read before you press send

3.3. Do not overuse Reply To AllDo not overuse Reply To All

4.4. Mailings – use the bcc: field or do a mail mergeMailings – use the bcc: field or do a mail merge

5.5. Take care with abbreviations, acromens, and Take care with abbreviations, acromens, and emoticons emoticons

6.6. Be careful with formatting; clean up forwardsBe careful with formatting; clean up forwards

7.7. Take care with rich text and HTML messagesTake care with rich text and HTML messages

8.8. Do not request delivery and read receiptsDo not request delivery and read receipts

9.9. Do not ask to recall a messageDo not ask to recall a message



Cont.Cont.1.1. Do not copy a message or attachment without Do not copy a message or attachment without

permissionpermission

2.2. Do not use email to discuss confidential, personal Do not use email to discuss confidential, personal nor personnel issuesnor personnel issues

3.3. Use a meaningful subject lineUse a meaningful subject line

4.4. Avoid using URGENT and IMPORTANTAvoid using URGENT and IMPORTANT

5.5. Avoid long sentencesAvoid long sentences

6.6. Don’t send or forward emails containing libelous, Don’t send or forward emails containing libelous, defamatory, offensive, racist nor obscene remarksdefamatory, offensive, racist nor obscene remarks



Cont.Cont.

1.1. Don’t forward hoaxes and chain lettersDon’t forward hoaxes and chain letters2.2. Keep you language gender naturalKeep you language gender natural3.3. Don’t reply to spamDon’t reply to spam4.4. Use cc; field sparinglyUse cc; field sparingly5.5. Always use a signature lineAlways use a signature line6.6. Frequently update your virus scanFrequently update your virus scan7.7. Set up address booksSet up address books8.8. Use auto replyUse auto reply9.9. Do not send thank you emails unless no alternative Do not send thank you emails unless no alternative


Social Social andand Business Graces Business Graces

TELEPHONETELEPHONE

OfficeOffice Conference calls tipsConference calls tips

Cell phoneCell phone How, when, and whereHow, when, and where


Social and Business GracesSocial and Business Graces

Thank youThank you

310-210-6103310-210-6103

www.learnsocialgraces.comwww.learnsocialgraces.com



Social SkillsSocial Skills Please and Thank YouPlease and Thank You Giving and Accepting ComplimentsGiving and Accepting Compliments Importance of Being on TimeImportance of Being on Time Keeping Appointments/CommitmentsKeeping Appointments/Commitments RSVP’sRSVP’s ApologizingApologizing


Things to Keep in MindThings to Keep in Mind

As always, be in tune with the As always, be in tune with the culture, guidelines and common culture, guidelines and common practices of the client and the client practices of the client and the client sitesite

Etiquette is always meant as a solid Etiquette is always meant as a solid foundation that can be applied in foundation that can be applied in different settings as judged different settings as judged appropriateappropriate

Documents

Social And Business Graces Jc 061008[2]